CEX (OP)
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April 14, 2015, 10:43:45 AM
Last edit: April 14, 2015, 10:56:27 AM by CEX |
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After my verification failed (incorrect format of me holding my cards) they were very prompt to answer my emails and refund the purchase so I have to commend them on the excellent customer service. It would be nice to know when making a purchase though it might take a bit of time to be able to do it.
A little status information label or something could do with things like 'cc verification', 'queued' and 'rejected' etc. and maybe an ETA for the actual trade. Yeah that'd be useful. I had thought with a credit card I'd be buying coins immediately If you add payment cards to CEX.IO, a status is attributed to it, depending on whether or not it has been checked by the Compliance Officer and whether or not it was verified. Below are the statuses and their explanation: - Pending — The Payment card is being considered by the Compliance Officer - Verified — The Payment card is verified by the Compliance Officer - Not Verified — Compliance officer returned the Payment Card back for further verification - Submitted — "Update information about card" status of payment card with old verification We hope that helps. We try to make sure that the card is verified as soon as possible, as it is in both our clients’ and our best interest. Sometimes, however, our Compliance Officers may need some information resubmitted. This is because we are bound to comply with the existing regulations (such as AML and KYC). Verification process is always not a simple one, and, sadly, too much ‘paperwork’ needs to be done. |
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CEX (OP)
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April 14, 2015, 11:01:55 AM |
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Feature Request According to the original post of this thread, cex.io trades in some of the altcoins, but please tell me How to get a coin like Smartcoin SMC to be accepted for trading on cex.io ? CEX.IO is open for proposals regarding the new altcoins. We have a special section in our home forum, Feature Requests, https://support.cex.io/hc/communities/public/topics/200082417?requests_only, where users can vote for altcoins they would like to see on the exchange. We will also watch Smartcoin and its ‘market behaviour’ when making a decision to add it. Good luck with the votes! Thanks for the link. That's a handy spot to suggest features and vote for them. BTW I'm really liking the new design too. Thanks! We are happy to hear it! We do encourage you to use our CEX.IO forum and its Feature Requests section  |
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poordeveloper
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April 14, 2015, 11:14:35 AM |
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After my verification failed (incorrect format of me holding my cards) they were very prompt to answer my emails and refund the purchase so I have to commend them on the excellent customer service. It would be nice to know when making a purchase though it might take a bit of time to be able to do it.
A little status information label or something could do with things like 'cc verification', 'queued' and 'rejected' etc. and maybe an ETA for the actual trade. Yeah that'd be useful. I had thought with a credit card I'd be buying coins immediately If you add payment cards to CEX.IO, a status is attributed to it, depending on whether or not it has been checked by the Compliance Officer and whether or not it was verified. Below are the statuses and their explanation: - Pending — The Payment card is being considered by the Compliance Officer - Verified — The Payment card is verified by the Compliance Officer - Not Verified — Compliance officer returned the Payment Card back for further verification - Submitted — "Update information about card" status of payment card with old verification We hope that helps. We try to make sure that the card is verified as soon as possible, as it is in both our clients’ and our best interest. Sometimes, however, our Compliance Officers may need some information resubmitted. This is because we are bound to comply with the existing regulations (such as AML and KYC). Verification process is always not a simple one, and, sadly, too much ‘paperwork’ needs to be done. How long does it usually take for the whole process to complete? |
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CEX (OP)
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April 14, 2015, 03:42:18 PM |
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After my verification failed (incorrect format of me holding my cards) they were very prompt to answer my emails and refund the purchase so I have to commend them on the excellent customer service. It would be nice to know when making a purchase though it might take a bit of time to be able to do it.
A little status information label or something could do with things like 'cc verification', 'queued' and 'rejected' etc. and maybe an ETA for the actual trade. Yeah that'd be useful. I had thought with a credit card I'd be buying coins immediately If you add payment cards to CEX.IO, a status is attributed to it, depending on whether or not it has been checked by the Compliance Officer and whether or not it was verified. Below are the statuses and their explanation: - Pending — The Payment card is being considered by the Compliance Officer - Verified — The Payment card is verified by the Compliance Officer - Not Verified — Compliance officer returned the Payment Card back for further verification - Submitted — "Update information about card" status of payment card with old verification We hope that helps. We try to make sure that the card is verified as soon as possible, as it is in both our clients’ and our best interest. Sometimes, however, our Compliance Officers may need some information resubmitted. This is because we are bound to comply with the existing regulations (such as AML and KYC). Verification process is always not a simple one, and, sadly, too much ‘paperwork’ needs to be done. How long does it usually take for the whole process to complete? The average time for processing the first payment card deposit may vary. It occurs in several steps and depends on several factors. 1. When a user adds a new payment card and enters an amount he or she wants to deposit, the card is being verified by the payment processor first. CEX.IO does not have any affect on this. 2. When the payment processor confirms the payment, our Compliance Officer receives the order and asks for additional verification documents (a photo of user holding a payment card and also a photo of a payment card next to an ID). After the photos are uploaded, the Compliance Team usually verifies them within 15 to 30 minutes. If the payment processor declines the transaction, the user sees the status “Declined”, and the request can be repeated after 24 hours. The decline by the payment processor is usually caused by any of the following: a) User’s country is not eligible for card payments at CEX.IO b) User’s card is rejected on the 3-D Secure stage c) The user makes multiple requests within a short period of time – in this case, the payment card is frozen for 24 hours, after which a new request can be made On our side, CEX.IO Compliance Team is trying to make sure that deposit requests are made as fast as possible. The rest depends on how fast the payment processor views the payment requests and on how fast the user uploads the necessary photo proof. |
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cesmak
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April 17, 2015, 05:53:37 AM |
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I'm the only one, or there are other people, that (with the new site redesign) isn't able to logout ? The three link under your login name (Profile, Account activity and logout) aren't working....
I can't see my profile, my acocunt activity and i cant' log out......
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CEX (OP)
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Activity: 1227
Merit: 1003
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April 17, 2015, 09:44:24 AM |
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I'm the only one, or there are other people, that (with the new site redesign) isn't able to logout ? The three link under your login name (Profile, Account activity and logout) aren't working....
I can't see my profile, my acocunt activity and i cant' log out......
Dear all, Our hosting service provider is currently performing maintenance, and our services at CEX.IO and GHash.IO are temporarily unavailable. We apologise for the inconvenience. Please be patient; the services will be operational again shortly. Best regards, CEX.IO Team |
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cesmak
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April 17, 2015, 11:45:52 AM |
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I'm the only one, or there are other people, that (with the new site redesign) isn't able to logout ? The three link under your login name (Profile, Account activity and logout) aren't working....
I can't see my profile, my acocunt activity and i cant' log out......
Dear all, Our hosting service provider is currently performing maintenance, and our services at CEX.IO and GHash.IO are temporarily unavailable. We apologise for the inconvenience. Please be patient; the services will be operational again shortly. Best regards, CEX.IO Team I hope you will resolve this bad issue, it's from the day you upgraded the site that there is this problem..... |
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CEX (OP)
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April 17, 2015, 12:16:09 PM |
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I'm the only one, or there are other people, that (with the new site redesign) isn't able to logout ? The three link under your login name (Profile, Account activity and logout) aren't working....
I can't see my profile, my acocunt activity and i cant' log out......
Dear all, Our hosting service provider is currently performing maintenance, and our services at CEX.IO and GHash.IO are temporarily unavailable. We apologise for the inconvenience. Please be patient; the services will be operational again shortly. Best regards, CEX.IO Team I hope you will resolve this bad issue, it's from the day you upgraded the site that there is this problem..... Sorry for not answering directly. We see that it's not related to the recent downtime, and it seems that your problem is unique. Please contact the Support Team by submitting a ticket (here's the link: https://support.cex.io/hc/en-us ). They will be able to help you. |
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coinpr0n
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April 17, 2015, 01:31:26 PM |
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I'm the only one, or there are other people, that (with the new site redesign) isn't able to logout ? The three link under your login name (Profile, Account activity and logout) aren't working....
I can't see my profile, my acocunt activity and i cant' log out......
Dear all, Our hosting service provider is currently performing maintenance, and our services at CEX.IO and GHash.IO are temporarily unavailable. We apologise for the inconvenience. Please be patient; the services will be operational again shortly. Best regards, CEX.IO Team I hope you will resolve this bad issue, it's from the day you upgraded the site that there is this problem..... For what it's worth, the logout and links below my username are working for me. |
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bitbets
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April 17, 2015, 02:42:50 PM |
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Feature Request According to the original post of this thread, cex.io trades in some of the altcoins, but please tell me How to get a coin like Smartcoin SMC to be accepted for trading on cex.io ? CEX.IO is open for proposals regarding the new altcoins. We have a special section in our home forum, Feature Requests, https://support.cex.io/hc/communities/public/topics/200082417?requests_only, where users can vote for altcoins they would like to see on the exchange. We will also watch Smartcoin and its ‘market behaviour’ when making a decision to add it. Good luck with the votes! Thank you for replying. I will look into trying to get smartcoin added for trading at CEX that way then. |
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cesmak
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April 18, 2015, 06:12:38 AM |
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I'm the only one, or there are other people, that (with the new site redesign) isn't able to logout ? The three link under your login name (Profile, Account activity and logout) aren't working....
I can't see my profile, my acocunt activity and i cant' log out......
Dear all, Our hosting service provider is currently performing maintenance, and our services at CEX.IO and GHash.IO are temporarily unavailable. We apologise for the inconvenience. Please be patient; the services will be operational again shortly. Best regards, CEX.IO Team I hope you will resolve this bad issue, it's from the day you upgraded the site that there is this problem..... For what it's worth, the logout and links below my username are working for me. What browser do you use ? (I use chrome full update at the last release) @cex. ok i will open a ticket for the issue, if the problem is only mine and is an isolated case..... |
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coinpr0n
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April 18, 2015, 12:47:40 PM |
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I'm the only one, or there are other people, that (with the new site redesign) isn't able to logout ? The three link under your login name (Profile, Account activity and logout) aren't working....
I can't see my profile, my acocunt activity and i cant' log out......
Dear all, Our hosting service provider is currently performing maintenance, and our services at CEX.IO and GHash.IO are temporarily unavailable. We apologise for the inconvenience. Please be patient; the services will be operational again shortly. Best regards, CEX.IO Team I hope you will resolve this bad issue, it's from the day you upgraded the site that there is this problem..... For what it's worth, the logout and links below my username are working for me. What browser do you use ? (I use chrome full update at the last release) @cex. ok i will open a ticket for the issue, if the problem is only mine and is an isolated case..... Also Google Chrome, latest stable version. |
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CEX (OP)
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April 20, 2015, 02:51:31 PM |
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@cex. ok i will open a ticket for the issue, if the problem is only mine and is an isolated case.....
How did it go? Was your issue resolved? |
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cesmak
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April 20, 2015, 03:55:37 PM |
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@cex. ok i will open a ticket for the issue, if the problem is only mine and is an isolated case.....
How did it go? Was your issue resolved? Sorry no time for the moment to open the ticket, stil unresolved.... |
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Monopoly
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April 25, 2015, 09:43:51 AM |
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I bought 38 GHS 12 hour ago but didn't get any BTC till now . is it normal ?
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marcotheminer
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┴puoʎǝq ʞool┴
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April 25, 2015, 09:47:47 AM |
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I bought 38 GHS 12 hour ago but didn't get any BTC today . is it normal ?
Why would you buy GH/s fro Cex.io? Didn't they suspend mining? |
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Monopoly
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April 25, 2015, 09:49:33 AM |
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I bought 38 GHS 12 hour ago but didn't get any BTC today . is it normal ?
Why would you buy GH/s fro Cex.io? Didn't they suspend mining? If they are suspend why we can trade GHS/BTC ? |
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pawel7777
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April 25, 2015, 09:55:15 AM |
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I bought 38 GHS 12 hour ago but didn't get any BTC today . is it normal ?
Why would you buy GH/s fro Cex.io? Didn't they suspend mining? If they are suspend why we can trade GHS/BTC ? Mining is suspended due to no-profitability. I think you can unlock it, but the fees will exceed your earnings. You can still trade GHs, if it becomes profitable again (decrease in diff, price increase, hardware upgrade) they'll switch the mining back on again. |
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marioantonini
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April 26, 2015, 10:46:33 AM |
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Thanks pawel7777, also I had not yet figured out why it was possible to continue trading if the mining was stopped  |
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muhrohmat
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April 26, 2015, 11:22:11 AM |
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well the past year i was testing the cex but i got loss soo imnot investing a satoshi ther sorry guys its just that the lowering porcies goes relly bad for porfit
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