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Author Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (Read 421533 times)
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Jendeh
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December 31, 2017, 02:36:47 AM
 #2721

i ask for withrawal to visa 2017-12-25 12:28:53   -366.00 USD   0.69   WITHDRAW, got euros insted of $ on visa on  2017-12-28 , but i dont care, in bank thhey say thats my country regulation is that we get only euros, but dont know.

Then you are lucky, because I got 13000+ USD instead of 13000+ EUR. So have a loss of 2180EUR, and they are ignoring me for 3 weeks everywhere, on e-mail, on this thread, on twitter, and so on.

Please guys be careful with CEX. They only reply on social media to show as if they are helping you and then they ignore you for 3+ weeks Wink

 IMHO ... they are not ignoring you, it's just that your ticket may still be in the queue, it's a fact they are greatly behind dealing with issues ... they solve the support tickets FIFO



My ticket is 3 weeks active, they have responded 2 times with "sorry for late response", and still not yet investigate or telling me when they will send me the remaining funds.
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January 02, 2018, 12:33:25 AM
 #2722

Good day, and so, the essence of my appeal:
12/31/2017 went to the stock exchange, everything was fine. Use Authy.
I return after celebrating the holiday home, I go to the exchange and get invalid 2fa code. At the same time on other exchanges and sites in which I also use 2Fa all is well. The problem arose only with your stock exchange.
What can be and how to fix the problem? For it is certainly not on my side takes the source.
The Authy program is installed both on the PC and on the iPhone.
Codes give identical on two devices, i.e. there are no problems with time on the device. Embarrassed Embarrassed Embarrassed Embarrassed Embarrassed
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January 03, 2018, 12:05:01 AM
 #2723

I don't know what's going on with exchanges lately but it's not good. I deposited money through cex.io a long time ago, somehow my ''proof of residence'' wasn't good, fair enough. More than 2 weeks ago I sent them another proof of residence, this time a good one but still not verified. I understand there are a lot of users and they are busy but after 20 days, how difficult can it be to look at 1 single paper and verify it? I wouldn't be this mad but I also want to withdraw some money to my bank and I have seen users complaining that it takes also weeks so basically I'm going to spend months just to withdraw some money?

\\\\\...COIN.....
...CURB...
         ▄▄▄████████████▄▄▄
      ▄██████████████████████▄
    ▄█████▀▀▀          ▀▀▀█████▄
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      ▀██████████████████████▀
         ▀▀▀████████████▀▀▀
........NEWS, UPDATES, & ICO'S........
...FROM ALL THE PROJECTS YOU LOVE...
▄▄█████████████████████████████████████████████████████████████████████████████████████▄▄
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/////
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January 03, 2018, 06:39:57 AM
 #2724

Hi CEX,

My user ID: up113940437
Transaction ID: 5327011737

I am waiting for my SEPA withdrawal and it is still being prepared. It's completely unacceptable that you hold my money for days.

Can you do it today, please?
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January 03, 2018, 11:15:00 PM
 #2725

i ask for withrawal to visa 2017-12-25 12:28:53   -366.00 USD   0.69   WITHDRAW, got euros insted of $ on visa on  2017-12-28 , but i dont care, in bank thhey say thats my country regulation is that we get only euros, but dont know.

Then you are lucky, because I got 13000+ USD instead of 13000+ EUR. So have a loss of 2180EUR, and they are ignoring me for 3 weeks everywhere, on e-mail, on this thread, on twitter, and so on.

Please guys be careful with CEX. They only reply on social media to show as if they are helping you and then they ignore you for 3+ weeks Wink

 IMHO ... they are not ignoring you, it's just that your ticket may still be in the queue, it's a fact they are greatly behind dealing with issues ... they solve the support tickets FIFO



My ticket is 3 weeks active, they have responded 2 times with "sorry for late response", and still not yet investigate or telling me when they will send me the remaining funds.

UPDATE:
Ok guys my problem is solved. It is nice to also mention if your problem is solved so hereby. I got compensation of the difference (USD / EUR) on my CEX account after 3 weeks e-mailing...

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January 04, 2018, 10:02:01 AM
 #2726

Hi CEX,

can you check transaction id 5290818487
my SEPA withdrawal also still pending

i also has submitted a support ticket
ticket id 572397

please respond.

I'm expecting too, but I think we need to be patient

@vearns asked withdraw 5284... like 2 days ago and received today
@LeoBand you have 5290... while I expect for 5297... and 5299...

I suppose they will release tomorrow...

I just received my withdrawals too ...

Thank you guys for sharing the information with the comunity also when your issues are getting solved with Cex, not only when the issues appear.

I mean let's be fair... indeed they are slow and struggling but still... it's obvious they try to keep up... imho


I must be very unlucky then... after waiting for so long I did not even get the correct amount (second withdrawal)!!!!

Got my first withdrawal of 15-11-2017 on 29-11-2017 in EUR (from IBAN: X) Got my second withdrawal of 16-11-2017 worth of €13000+ in USD on 6-12-2017. (GOT USD INSTEAD OF EUR) (from IBAN: Y, so another IBAN)

After 1 week of receiving USD instead of EUR. I got response to double check if I got USD and not EUR > E-mailed back with proof.

After 2 weeks of receiving USD instead of EUR. I got response "Thank you for your patience. Please, accept our apologies for keeping you waiting.", that they have double check and have send EUR and not USD. And asked me to contact bank and send them confirmation > E-mailed cex back with proof USD is send.

Because Cex send me USD and not EUR, I still need to get remaing amount of €2180.

2 weeks further and I got: "Thank you for your patience. Please, accept our apologies for keeping you waiting."

Now it is 3+ weeks further and still no solution and they let me again waiting and waiting and waiting.... I do not want to make an accusation, but they need to solve their own problem....... instead of ignoring and letting customers waiting so long..

Finanace Team (Ticket ID: 397454)

Unfortunately, it was a technical mistake on the side of the bank, and they actually sent the money in USD. We are sorry for the caused inconvenience and long waiting time. The missing difference caused by the conversion was compensated and you can find it on your CEX.IO account.

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January 04, 2018, 10:06:39 AM
 #2727

Good day, and so, the essence of my appeal:
12/31/2017 went to the stock exchange, everything was fine. Use Authy.
I return after celebrating the holiday home, I go to the exchange and get invalid 2fa code. At the same time on other exchanges and sites in which I also use 2Fa all is well. The problem arose only with your stock exchange.
What can be and how to fix the problem? For it is certainly not on my side takes the source.
The Authy program is installed both on the PC and on the iPhone.
Codes give identical on two devices, i.e. there are no problems with time on the device. Embarrassed Embarrassed Embarrassed Embarrassed Embarrassed

Kindly message us your user ID or support ticket number. It seems like you just need to disable the 2FA and then enable it again.

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January 04, 2018, 10:07:49 AM
 #2728

I don't know what's going on with exchanges lately but it's not good. I deposited money through cex.io a long time ago, somehow my ''proof of residence'' wasn't good, fair enough. More than 2 weeks ago I sent them another proof of residence, this time a good one but still not verified. I understand there are a lot of users and they are busy but after 20 days, how difficult can it be to look at 1 single paper and verify it? I wouldn't be this mad but I also want to withdraw some money to my bank and I have seen users complaining that it takes also weeks so basically I'm going to spend months just to withdraw some money?


Kindly message us your user ID, we will try to speed up the verification process.

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January 04, 2018, 10:09:57 AM
 #2729

Hi CEX,

My user ID: up113940437
Transaction ID: 5327011737

I am waiting for my SEPA withdrawal and it is still being prepared. It's completely unacceptable that you hold my money for days.

Can you do it today, please?

The finance team is working on processing all the transactions as fast as possible. Kindly let them some more time, as all of the requests are in the queue. They will be processed as soon possible.

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January 04, 2018, 02:44:20 PM
 #2730

Hi CEX,

My user ID: up113940437
Transaction ID: 5327011737

I am waiting for my SEPA withdrawal and it is still being prepared. It's completely unacceptable that you hold my money for days.

Can you do it today, please?

The finance team is working on processing all the transactions as fast as possible. Kindly let them some more time, as all of the requests are in the queue. They will be processed as soon possible.

Hi,

I would like to give an update:

My withdrawal is approved today and I received my money after a few hours.
Thanks.

By the way, does it always take some days for withdrawals to be prepared/approved, or this delay specifically occurred because it was my first withdrawal?
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January 04, 2018, 03:13:57 PM
 #2731

I don't know what's going on with exchanges lately but it's not good. I deposited money through cex.io a long time ago, somehow my ''proof of residence'' wasn't good, fair enough. More than 2 weeks ago I sent them another proof of residence, this time a good one but still not verified. I understand there are a lot of users and they are busy but after 20 days, how difficult can it be to look at 1 single paper and verify it? I wouldn't be this mad but I also want to withdraw some money to my bank and I have seen users complaining that it takes also weeks so basically I'm going to spend months just to withdraw some money?


Kindly message us your user ID, we will try to speed up the verification process.

It's fine, I don't really care now because I was going to withdraw some money through cex.io but now it's a bad idea seeing that it might take a month to process a single withdrawal request. I'm not using it until you fix your problems. I honestly understand that it can be slow but why are exchanges like yours advertising it like it's going to take 1 day or a few days at most when it's usually taking weeks? Why not let your users know that it could very easily and most likely take weeks? Why advertise something that is not true?

\\\\\...COIN.....
...CURB...
         ▄▄▄████████████▄▄▄
      ▄██████████████████████▄
    ▄█████▀▀▀          ▀▀▀█████▄
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      ▀██████████████████████▀
         ▀▀▀████████████▀▀▀
........NEWS, UPDATES, & ICO'S........
...FROM ALL THE PROJECTS YOU LOVE...
▄▄█████████████████████████████████████████████████████████████████████████████████████▄▄
███████████████████████████████████████████████████████████████████████████████████████████
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/////
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January 04, 2018, 08:09:24 PM
 #2732

Hi CEX,

My user ID: up112070384
email: artugbaev@gmail.com

Since the submission of the documents it has been several weeks.  Shocked How long does it take to verify?  Huh Check please!  Undecided
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January 04, 2018, 09:58:25 PM
 #2733

heyo cex!

please help me as well about my 2fa disablement request.
latest ticket id regarding this matter: 595909

thanks in advance!
brgds
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January 05, 2018, 06:19:55 AM
 #2734

@cex

ETH deposits got stuck, transactions get on blockchain but the balance is not updated
Thank you for refreshing the service in your system.
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January 05, 2018, 08:39:43 AM
 #2735

UserID: up104722683. Support tickets: (590108) & (594425)

$5800+ pending for too long.

I understand that you may have s0me delay.
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January 05, 2018, 01:38:49 PM
 #2736

Can you please check my withdraw transaction too?
It has been a while...

transaction ID: 5328004402

thanks
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January 05, 2018, 02:06:36 PM
 #2737

Hi there. I Have some problems with 2FA, namely:
I've decised to moves 2FA to another phone. So I've disable 2FA on my 1st phone, turn it on my 2nd phone (of course such operation means 2FA code filling in, which was succesfully accepted)
But now I can't login my account, because of error of 2FA code incorrectness.
Recovery key, which I received when turning 2FA on is also incorrect.
I wrote to the support, sent them all data for 2FA reset.
But there is no answer yet.

Hello, please write us your user ID. Thanks in advance!

Hi there, I have problem with 2FA (OTP) I have connected only 2hours ago, now I can see say "wrong 2FA"
I didn't do anything.
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January 06, 2018, 04:27:53 AM
 #2738

I requested for BTC withdrawal from CEX.io about 14 hours ago but still not confirmed by CEX.

I understand that blockchain is experiencing heavy load but THIS IS NOT ABOUT the transaction in the blockchain. I didn't even get TX ID from CEX since they have not confirmed the withdrawal WITHIN their website.

I sent about 3 emails and created support ticket, even messaged them in the facebook but still no response.

Anyone else having this issue?

Thanks in advance.

User ID:  up106765132
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January 06, 2018, 11:03:37 AM
 #2739

I don't know what's going on with exchanges lately but it's not good. I deposited money through cex.io a long time ago, somehow my ''proof of residence'' wasn't good, fair enough. More than 2 weeks ago I sent them another proof of residence, this time a good one but still not verified. I understand there are a lot of users and they are busy but after 20 days, how difficult can it be to look at 1 single paper and verify it? I wouldn't be this mad but I also want to withdraw some money to my bank and I have seen users complaining that it takes also weeks so basically I'm going to spend months just to withdraw some money?


Kindly message us your user ID, we will try to speed up the verification process.

It's fine, I don't really care now because I was going to withdraw some money through cex.io but now it's a bad idea seeing that it might take a month to process a single withdrawal request. I'm not using it until you fix your problems. I honestly understand that it can be slow but why are exchanges like yours advertising it like it's going to take 1 day or a few days at most when it's usually taking weeks? Why not let your users know that it could very easily and most likely take weeks? Why advertise something that is not true?


The issue with long-lasting money transfers has arisen recently due to a range of reasons. Among them is the load on our system and departments, which is constantly increasing, as well as the load on our payment partners. Therefore, it may currently take longer to withdraw or deposit. In any case, we do everything possible to resolve the situation and expect it to improve soon.

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January 06, 2018, 11:05:50 AM
 #2740

Hi CEX,

My user ID: up112070384
email: artugbaev@gmail.com

Since the submission of the documents it has been several weeks.  Shocked How long does it take to verify?  Huh Check please!  Undecided

We will try to speed up the resolution. Thanks for your patience.

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