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Author Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (Read 421538 times)
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bonooll
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June 06, 2017, 03:17:18 AM
 #2341

hey guys, have you got your wire withdrawals successfully??

has been 20 days already.... still not yet got my withdrawal Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry
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June 06, 2017, 11:57:18 AM
 #2342

Same here.

No, withdrawls are possible. I would really stay away from cex.io.

Did your crypto withdrawal go through?
bonooll
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June 06, 2017, 12:20:05 PM
 #2343

Same here.

No, withdrawls are possible. I would really stay away from cex.io.

Did your crypto withdrawal go through?

no, pending as well. endless unprocessed  ignored pending!!
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June 06, 2017, 12:50:59 PM
 #2344

CEX guys. If I were u i'd really work my fiat deposit/withdrawal process. My experience with everything so far has been pretty pleasant, except that I'm yet to try pulling out USD. Having read the comments, it's obvious that u r exceeding the already waaaaay too long withdrawal times. This is a total turn off for any decent investor. No one would be willing to wait a whole month to get their money out.
bonooll
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June 06, 2017, 01:05:55 PM
 #2345

CEX guys. If I were u i'd really work my fiat deposit/withdrawal process. My experience with everything so far has been pretty pleasant, except that I'm yet to try pulling out USD. Having read the comments, it's obvious that u r exceeding the already waaaaay too long withdrawal times. This is a total turn off for any decent investor. No one would be willing to wait a whole month to get their money out.

hmmmm.... so you say what we can do now? no any replies from CEXIO
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June 07, 2017, 05:56:27 PM
 #2346

On May 21st I made a SEPA withdrawal. The money still hasn't arrived. Meanwhile I wrote two emails to the customer support (one on Thursday and one yesterday) asking why my withdrawal isn't processed. Up to now, I did not receive any reply. That's why I now bring it up on this forum. I will update here, as soon as I receive my money or at least an explanation regarding the delay.

Update:
The support meanwhile became responsive again. They told me that I still have to "wait awhile". According to support, the reason for the delay are KYC/AML rules. Since they were unable to provide an ETA, I decided to cancel my withdrawal. The cancellation was done within 24h. Crypto withdrawals work fine.
bonooll
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June 07, 2017, 08:31:53 PM
 #2347

On May 21st I made a SEPA withdrawal. The money still hasn't arrived. Meanwhile I wrote two emails to the customer support (one on Thursday and one yesterday) asking why my withdrawal isn't processed. Up to now, I did not receive any reply. That's why I now bring it up on this forum. I will update here, as soon as I receive my money or at least an explanation regarding the delay.

Update:
The support meanwhile became responsive again. They told me that I still have to "wait awhile". According to support, the reason for the delay are KYC/AML rules. Since they were unable to provide an ETA, I decided to cancel my withdrawal. The cancellation was done within 24h. Crypto withdrawals work fine.



you withdrew via crypto successfully?
HPt
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June 07, 2017, 08:41:26 PM
 #2348

On May 21st I made a SEPA withdrawal. The money still hasn't arrived. Meanwhile I wrote two emails to the customer support (one on Thursday and one yesterday) asking why my withdrawal isn't processed. Up to now, I did not receive any reply. That's why I now bring it up on this forum. I will update here, as soon as I receive my money or at least an explanation regarding the delay.

Update:
The support meanwhile became responsive again. They told me that I still have to "wait awhile". According to support, the reason for the delay are KYC/AML rules. Since they were unable to provide an ETA, I decided to cancel my withdrawal. The cancellation was done within 24h. Crypto withdrawals work fine.



you withdrew via crypto successfully?

Yes, I withdrew BTC yesterday and ETH on Sunday without problems. Which currencies don't work for you?
bonooll
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June 07, 2017, 08:51:25 PM
 #2349

On May 21st I made a SEPA withdrawal. The money still hasn't arrived. Meanwhile I wrote two emails to the customer support (one on Thursday and one yesterday) asking why my withdrawal isn't processed. Up to now, I did not receive any reply. That's why I now bring it up on this forum. I will update here, as soon as I receive my money or at least an explanation regarding the delay.

Update:
The support meanwhile became responsive again. They told me that I still have to "wait awhile". According to support, the reason for the delay are KYC/AML rules. Since they were unable to provide an ETA, I decided to cancel my withdrawal. The cancellation was done within 24h. Crypto withdrawals work fine.



you withdrew via crypto successfully?

Yes, I withdrew BTC yesterday and ETH on Sunday without problems. Which currencies don't work for you?

ohhh i thought you meant CryptoCapital

i am now arranging a trip to Office 10A, Dalton House, 60 Windsor Avenue, London SW19 2RR

buy them a cup of coffee and see when they are gonna give me back MY MONEY
JamesBold
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June 07, 2017, 11:06:18 PM
 #2350

GDdam CEX.IO. Account verification still pending after more than 15 days.

They said definitely won't take longer than a month.

We shall see.

I got like $20,000+ in USD in the account.

GRRRRRRRRRRRRRR

I want to withdraw with Crypto Capital anyways no bank transfer.
paraelement
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June 07, 2017, 11:12:32 PM
 #2351

At the first sight, cex.io is a nice place, providing full stack of services like exchange, trading, margin trading and, what is very much sought after, a convenient way to withdraw fiat funds to a banking card with a fee as low as $3.80.

What's even better, they seem to have an incredibly good BTC/USD rate at their exchange!
At the time of writing:
cex.io 2732.9479
kraken 2650.010
btc-e 2626.001
At times the difference reaches 10%, isn't there a way to do arbitrage even with all the fees you have to pay? Easy money.

Well, not really. Remember the "too good to be true" principle?

It happens to be more like a flytrap for inexperienced people who decided they want to participate in cryptocurrency hype.

You deposit bitcoins there, sell them for a higher price than you bought them for, now time to cash out, right?

Now, to make a withdrawal, first you need to complete the verififcation of your payment card to send the money to. Okay, fine - KYC/AML process. But this takes several days.
Then there is a daily limit of $500 for the withdrawal (and a monthly limit of $2000), unless you do the verification of your personal details. Maybe some time ago this verification was being done quicker, but now this takes multiple weeks.

Then, the main thing people tends to not notice because they don't read terms of use - these terms of use set the timeframe for fiat withdrawal as up to 1 month(!!). There is a review on trustpilot where someone had to wait for at least 38 days, while bombarding cex.io support with messages. This is an unreasonable delay, a magnitude greater than the other places (e.g. 72 hours on btc-e).

A cherry on a cake - they charge you storage fees for currency in your account! Wat? Who else does this? I don't know.
For example, if you exchanged BTC for USD there, you will be charged 2 USD per day. Yeah, charged every day you wait for payment card verification or personal details verification, every day you wait for fiat withdrawal to complete.

I'm not affiliated with any competitors of cex.io, I just don't like businesses treating their customers as idiots. Read the reviews on Trustpilot, it is full of funny stories about withdrawal or deposit, current rating of cex.io is 4.1 out of 10 (and it was 4.6 just a week ago or so).




HPt
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June 07, 2017, 11:31:20 PM
 #2352

At the first sight, cex.io is a nice place, providing full stack of services like exchange, trading, margin trading and, what is very much sought after, a convenient way to withdraw fiat funds to a banking card with a fee as low as $3.80.

What's even better, they seem to have an incredibly good BTC/USD rate at their exchange!
At the time of writing:
cex.io 2732.9479
kraken 2650.010
btc-e 2626.001
At times the difference reaches 10%, isn't there a way to do arbitrage even with all the fees you have to pay? Easy money.

Well, not really. Remember the "too good to be true" principle?

It happens to be more like a flytrap for inexperienced people who decided they want to participate in cryptocurrency hype.

You deposit bitcoins there, sell them for a higher price than you bought them for, now time to cash out, right?

Now, to make a withdrawal, first you need to complete the verififcation of your payment card to send the money to. Okay, fine - KYC/AML process. But this takes several days.
Then there is a daily limit of $500 for the withdrawal (and a monthly limit of $2000), unless you do the verification of your personal details. Maybe some time ago this verification was being done quicker, but now this takes multiple weeks.

Then, the main thing people tends to not notice because they don't read terms of use - these terms of use set the timeframe for fiat withdrawal as up to 1 month(!!). There is a review on trustpilot where someone had to wait for at least 38 days, while bombarding cex.io support with messages. This is an unreasonable delay, a magnitude greater than the other places (e.g. 72 hours on btc-e).

A cherry on a cake - they charge you storage fees for currency in your account! Wat? Who else does this? I don't know.
For example, if you exchanged BTC for USD there, you will be charged 2 USD per day. Yeah, charged every day you wait for payment card verification or personal details verification, every day you wait for fiat withdrawal to complete.

I'm not affiliated with any competitors of cex.io, I just don't like businesses treating their customers as idiots. Read the reviews on Trustpilot, it is full of funny stories about withdrawal or deposit, current rating of cex.io is 4.1 out of 10 (and it was 4.6 just a week ago or so).

Two remarks:
1. I don't think that the high BTC/USD rate is "a flytrap for inexperienced people who decided they want to participate in cryptocurrency hype". Only people who already have BTC can potentially profit from a high BTC/USD rate. People that are new to the crypto currency space first have to buy, and for this a high BTC/USD rate is disadvantageous. So, the high BTC/USD rate is a consequence of the withdrawal delays (and not vice versa).
2. Wherefrom do you have the information regarding the storage fees? I never was charged such fees.
Kaboria
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June 07, 2017, 11:41:40 PM
 #2353

At the first sight, cex.io is a nice place, providing full stack of services like exchange, trading, margin trading and, what is very much sought after, a convenient way to withdraw fiat funds to a banking card with a fee as low as $3.80.

What's even better, they seem to have an incredibly good BTC/USD rate at their exchange!
At the time of writing:
cex.io 2732.9479
kraken 2650.010
btc-e 2626.001
At times the difference reaches 10%, isn't there a way to do arbitrage even with all the fees you have to pay? Easy money.

Well, not really. Remember the "too good to be true" principle?

It happens to be more like a flytrap for inexperienced people who decided they want to participate in cryptocurrency hype.

You deposit bitcoins there, sell them for a higher price than you bought them for, now time to cash out, right?

Now, to make a withdrawal, first you need to complete the verififcation of your payment card to send the money to. Okay, fine - KYC/AML process. But this takes several days.
Then there is a daily limit of $500 for the withdrawal (and a monthly limit of $2000), unless you do the verification of your personal details. Maybe some time ago this verification was being done quicker, but now this takes multiple weeks.

Then, the main thing people tends to not notice because they don't read terms of use - these terms of use set the timeframe for fiat withdrawal as up to 1 month(!!). There is a review on trustpilot where someone had to wait for at least 38 days, while bombarding cex.io support with messages. This is an unreasonable delay, a magnitude greater than the other places (e.g. 72 hours on btc-e).

A cherry on a cake - they charge you storage fees for currency in your account! Wat? Who else does this? I don't know.
For example, if you exchanged BTC for USD there, you will be charged 2 USD per day. Yeah, charged every day you wait for payment card verification or personal details verification, every day you wait for fiat withdrawal to complete.

I'm not affiliated with any competitors of cex.io, I just don't like businesses treating their customers as idiots. Read the reviews on Trustpilot, it is full of funny stories about withdrawal or deposit, current rating of cex.io is 4.1 out of 10 (and it was 4.6 just a week ago or so).

Two remarks:
1. I don't think that the high BTC/USD rate is "a flytrap for inexperienced people who decided they want to participate in cryptocurrency hype". Only people who already have BTC can potentially profit from a high BTC/USD rate. People that are new to the crypto currency space first have to buy, and for this a high BTC/USD rate is disadvantageous. So, the high BTC/USD rate is a consequence of the withdrawal delays (and not vice versa).
2. Wherefrom do you have the information regarding the storage fees? I never was charged such fees.


Storage fees only start to kick in if you haven't signed in or deposited into your account for 6 months. No need to worry much about that, if u don't intend to use CEX as wallet. Still, main concern is fiat withdrawals. Waaaaaay to long. They need to do something about it
paraelement
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June 08, 2017, 01:46:33 AM
 #2354

At the first sight, cex.io is a nice place, providing full stack of services like exchange, trading, margin trading and, what is very much sought after, a convenient way to withdraw fiat funds to a banking card with a fee as low as $3.80.

What's even better, they seem to have an incredibly good BTC/USD rate at their exchange!
At the time of writing:
cex.io 2732.9479
kraken 2650.010
btc-e 2626.001
At times the difference reaches 10%, isn't there a way to do arbitrage even with all the fees you have to pay? Easy money.

Well, not really. Remember the "too good to be true" principle?

It happens to be more like a flytrap for inexperienced people who decided they want to participate in cryptocurrency hype.

You deposit bitcoins there, sell them for a higher price than you bought them for, now time to cash out, right?

Now, to make a withdrawal, first you need to complete the verififcation of your payment card to send the money to. Okay, fine - KYC/AML process. But this takes several days.
Then there is a daily limit of $500 for the withdrawal (and a monthly limit of $2000), unless you do the verification of your personal details. Maybe some time ago this verification was being done quicker, but now this takes multiple weeks.

Then, the main thing people tends to not notice because they don't read terms of use - these terms of use set the timeframe for fiat withdrawal as up to 1 month(!!). There is a review on trustpilot where someone had to wait for at least 38 days, while bombarding cex.io support with messages. This is an unreasonable delay, a magnitude greater than the other places (e.g. 72 hours on btc-e).

A cherry on a cake - they charge you storage fees for currency in your account! Wat? Who else does this? I don't know.
For example, if you exchanged BTC for USD there, you will be charged 2 USD per day. Yeah, charged every day you wait for payment card verification or personal details verification, every day you wait for fiat withdrawal to complete.

I'm not affiliated with any competitors of cex.io, I just don't like businesses treating their customers as idiots. Read the reviews on Trustpilot, it is full of funny stories about withdrawal or deposit, current rating of cex.io is 4.1 out of 10 (and it was 4.6 just a week ago or so).

Two remarks:
1. I don't think that the high BTC/USD rate is "a flytrap for inexperienced people who decided they want to participate in cryptocurrency hype". Only people who already have BTC can potentially profit from a high BTC/USD rate. People that are new to the crypto currency space first have to buy, and for this a high BTC/USD rate is disadvantageous. So, the high BTC/USD rate is a consequence of the withdrawal delays (and not vice versa).
2. Wherefrom do you have the information regarding the storage fees? I never was charged such fees.


Storage fees only start to kick in if you haven't signed in or deposited into your account for 6 months. No need to worry much about that, if u don't intend to use CEX as wallet. Still, main concern is fiat withdrawals. Waaaaaay to long. They need to do something about it
Kaboria is right, storage fees will apply after 6 months of inactivity, so its not that bad as I thought, excerpt from the terms of use:
Quote
In case if it has been more than six (6) month since the User signed in with his/her Account or made the Funds deposit, CEX.IO has the right to qualify this Account as abandoned. In that case Storage fee will be applied to such Account with seven (7) days prior email notification to the User. CEX.IO will charge the Storage fee set forth herein. Abandoned Accounts with zero balances shall be deactivated.

HPt, indeed, you will profit from high BTC/USD rate if you exchange BTC to USD and not the other way around. But having BTC doesn't make you experienced yet. What I meant is - a random newbie googles how to exchange fiat currency to BTC, performs the exchange which is easy to do nowadays, and then goes to cex.io.
About the high rate being is a consequence of withdrawal delays... hmm... maybe you're right, not sure. While I understand that a user, disappointed in how slow his withdrawal goes, may want to cancel it and revert back to BTC, creating upwards pressure in rates, there is a counteracting force represented by the newcomers, attracted by the high rates, who would apply the downwards pressure by their demand to sell BTC, right? So the price will stay high up only if there are significantly more people who wants to get their crypto back and get the hell outta there. Maybe if we get a historic prices chart on cex.io and align it with the statistics on withdrawal-related complaints, it would clear something up - personally I'm still inclined to think that the discrepancy isn't entirely natural.
But interestingly, even if you're right, come to think of it, this doesn't make it not being a flytrap for inexperienced people, it just makes it a self-sustaining flytrap Smiley

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June 08, 2017, 09:41:06 PM
 #2355

Does anyone believe it's a good idea to wait this out?

My situation is that I have some USD sitting on my CEX.io ledger, and withdrawal attempts to a verified payment card are being rejected for no apparent reason. My last successful withdrawal was on June 1. There are no responses from support. I could possibly buy bitcoin on their trading platform and withdraw to another wallet (I see one reply here that btc withdrawals are working fine). Does that seem like a good idea? Or does anyone have any recent information from a support rep that would help me feel better about waiting this out?
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June 09, 2017, 01:11:41 AM
 #2356

Does anyone believe it's a good idea to wait this out?

My situation is that I have some USD sitting on my CEX.io ledger, and withdrawal attempts to a verified payment card are being rejected for no apparent reason. My last successful withdrawal was on June 1. There are no responses from support. I could possibly buy bitcoin on their trading platform and withdraw to another wallet (I see one reply here that btc withdrawals are working fine). Does that seem like a good idea? Or does anyone have any recent information from a support rep that would help me feel better about waiting this out?
If they are being rejected automatically, then maybe it has something to do with daily/monthly limits for your account level?  Huh
JamesBold
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June 09, 2017, 05:55:46 AM
 #2357

Ok, they finally verified my account. Took 16 days. I'm glad that it finally happened.
Still, I now need to complete part 2 of the verification to use Crypto Capital.
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June 09, 2017, 11:15:05 AM
 #2358

Does anyone believe it's a good idea to wait this out?

My situation is that I have some USD sitting on my CEX.io ledger, and withdrawal attempts to a verified payment card are being rejected for no apparent reason. My last successful withdrawal was on June 1. There are no responses from support. I could possibly buy bitcoin on their trading platform and withdraw to another wallet (I see one reply here that btc withdrawals are working fine). Does that seem like a good idea? Or does anyone have any recent information from a support rep that would help me feel better about waiting this out?
If they are being rejected automatically, then maybe it has something to do with daily/monthly limits for your account level?  Huh

absolutely not... I haven't come close to the limits... and they have onscreen indicators to show your available withdrawal amounts and limits. This is NOT the problem
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June 10, 2017, 11:46:33 AM
 #2359

Does anyone believe it's a good idea to wait this out?

My situation is that I have some USD sitting on my CEX.io ledger, and withdrawal attempts to a verified payment card are being rejected for no apparent reason. My last successful withdrawal was on June 1. There are no responses from support. I could possibly buy bitcoin on their trading platform and withdraw to another wallet (I see one reply here that btc withdrawals are working fine). Does that seem like a good idea? Or does anyone have any recent information from a support rep that would help me feel better about waiting this out?

Why dont you ask this question from support? There is a live chat window which you can use after logging in your account. IMO  something isnt right with your card issuer because few days ago i exchanged my bitcoins  to cash and withdraw to my verified card.Did you test your card for other payments? If you dont need money urgently try to talk support and solve problem.

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maikohoney
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June 10, 2017, 11:54:30 AM
 #2360

Does anyone believe it's a good idea to wait this out?

My situation is that I have some USD sitting on my CEX.io ledger, and withdrawal attempts to a verified payment card are being rejected for no apparent reason. My last successful withdrawal was on June 1. There are no responses from support. I could possibly buy bitcoin on their trading platform and withdraw to another wallet (I see one reply here that btc withdrawals are working fine). Does that seem like a good idea? Or does anyone have any recent information from a support rep that would help me feel better about waiting this out?

Why dont you ask this question from support? There is a live chat window which you can use after logging in your account. IMO  something isnt right with your card issuer because few days ago i exchanged my bitcoins  to cash and withdraw to my verified card.Did you test your card for other payments? If you dont need money urgently try to talk support and solve problem.

As I've stated, I have sent MULTIPLE messages to support, and they do not answer. My card issuer is not the problem because it was working fine previously, and they have no evidence of attempts to make deposits...they are not rejecting the deposits. The Live Chat window does not work... they are offline, and have been for over a week now. You say "a few days ago"... well... then... I suppose they don't want my business for some reason, but are unwilling to give me a reason. Very bad way to conduct business. I have nothing to hide, and they verified everything about my identity. OTHERS are saying they have the same problem. And YOU are the first person to make a positive comment about cex.io in a long time!
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