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Author Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (Read 421538 times)
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ARTHurt
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October 13, 2017, 09:57:25 AM
 #2501

Received my money today, but less the decimals... Cex, please make sure to add 0.47 EUR to my balance

The transfer was coming from CryptoCapital bank account from Poland Bank Spółdzielczy w Skierniewicach

Unfortunately, if Cex is involving CryptoCapital for their WIRE/SEPA withdrawals I cannot continue to work with cex and I reccomend anyone to stay away from anything that involves CryptoCapital. Read reviews...

And I'm sad for that, because I really like the platform's reliability and ease of use.
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CEX
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October 13, 2017, 10:00:51 AM
 #2502

Got 20000 USD withdraw to Canada since Sep.07, shows up as "COMPLETED" but never get my money, beware

last message I got from CEX.IO is:

Dear Theblueicy,

Thank you for contacting us.

I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance.
Your patience on this matter is greatly appreciated.

Thank you for understanding.
Best Regards
Dale C.
Support Team

Dear user, could you please us your ticket number and date when you were contacted last time? Thank you in advance

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CEX
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October 13, 2017, 10:43:45 AM
 #2503

Hello,

my username at CEX.io is up107829022.
I am stuck with about 20K EUR in total for the third week! I received neither EUR withdrawals nor BTC deposits. This doesn't let me sleep at night!

The operations:
2017-09-18 - 9990 EUR withdrawal
2017-09-18 - 1773.41 EUR withdrawal
2017-09-28 09:03:37   - 0.53591000 BTC   Pending   DEPOSIT
2017-09-28 08:53:21   - 2.12250000 BTC   Pending   DEPOSIT

I have contacted support many times, there is some process going on with Compliance team.
Please solve this quicker, thank you...




Dear user, could you please update us if you got your withdrawals. Thank you in advance!

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emregungor
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October 13, 2017, 11:52:30 AM
Last edit: October 13, 2017, 05:51:19 PM by emregungor
 #2504

Thank cex comed my money  Grin
tacotz
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October 15, 2017, 12:53:15 PM
 #2505

hello cex.io
may last withdraw of 100 eur ( 25 eur your commission ) ,, so i should receive 75 eur but my bank confirmed a 43 eur was transferred only ,, i double checked with my bank to see if they have subtracted commission for the transfer and they said they dont have deposits commissions at all .
please investigate my issue , thanks


up106748932
ARTHurt
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October 16, 2017, 05:01:19 AM
 #2506

Received my money today, but less the decimals... Cex, please make sure to add 0.47 EUR to my balance

The transfer was coming from CryptoCapital bank account from Poland Bank Spółdzielczy w Skierniewicach

Unfortunately, if Cex is involving CryptoCapital for their WIRE/SEPA withdrawals I cannot continue to work with cex and I reccomend anyone to stay away from anything that involves CryptoCapital. Read reviews...

And I'm sad for that, because I really like the platform's reliability and ease of use.

Hello Cex, please make sure to reimburse 0.47 EUR missing from my withdrawal.
Please refer to #345395
adamwalker13
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October 17, 2017, 08:00:57 AM
 #2507

I also finally received my money yesterday, but I'm done with this company. Over a month is a crazy amount of time for a withdrawal. Especially when Kraken takes about 2 days. I just don't get it.
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October 17, 2017, 03:44:49 PM
 #2508

I also finally received my money yesterday, but I'm done with this company. Over a month is a crazy amount of time for a withdrawal. Especially when Kraken takes about 2 days. I just don't get it.

Dear adamwalker13, we are sorry for your inconvenient experience. We are constantly working on increasing our support and compliance team. Also, we are putting all efforts to make all the payments prompt and fast. Thank you for being our client and hope you'll stay with us.

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ARTHurt
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October 17, 2017, 04:02:16 PM
 #2509

I also finally received my money yesterday, but I'm done with this company. Over a month is a crazy amount of time for a withdrawal. Especially when Kraken takes about 2 days. I just don't get it.

Dear adamwalker13, we are sorry for your inconvenient experience. We are constantly working on increasing our support and compliance team. Also, we are putting all efforts to make all the payments prompt and fast. Thank you for being our client and hope you'll stay with us.

Hello Cex, please make sure to reimburse 0.47 EUR missing from my withdrawal.
Please refer to #345395
CEX
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October 18, 2017, 10:33:57 AM
 #2510

I also finally received my money yesterday, but I'm done with this company. Over a month is a crazy amount of time for a withdrawal. Especially when Kraken takes about 2 days. I just don't get it.

Dear adamwalker13, we are sorry for your inconvenient experience. We are constantly working on increasing our support and compliance team. Also, we are putting all efforts to make all the payments prompt and fast. Thank you for being our client and hope you'll stay with us.

Hello Cex, please make sure to reimburse 0.47 EUR missing from my withdrawal.
Please refer to #345395

Dear user, we are terribly sorry for missing 0.47 EUR, you will be contacted shortly by our finance team in you ticket

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CEX
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October 18, 2017, 10:38:22 AM
 #2511

hello cex.io
may last withdraw of 100 eur ( 25 eur your commission ) ,, so i should receive 75 eur but my bank confirmed a 43 eur was transferred only ,, i double checked with my bank to see if they have subtracted commission for the transfer and they said they dont have deposits commissions at all .
please investigate my issue , thanks


up106748932


Dear user, please check your ticket, apologies for the inconvenience

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Justwondering
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October 18, 2017, 11:03:48 AM
 #2512

PLEASE CAN YOU REPLY AND SORT OUT THIS PROBLEM .

Below is one of my many recent emails sent to CEX.IO

They keep blaming my debit card , YET they made a payment to me back in JULY , nothing has changed my side , my card is the same , it is the same issue number and all details are correct and verified at CEX.IO end.

Of course CEX.IO sent me various cut and paste responses , but things do not look good for this company , people should consider moving there coins and money else where.....very poor support , very poor replies with lots of rubbish talked and poor excuses.

Copy of todays email :-

Withdrawel Rejected ! to my debit card

User number :- up106274182

Support request number 355985

Hi , I am very very unhappy , I have re-spoken with my bank , they tell me everything you have told me is incorrect .

1) I do not have any incoming daily limit on my account , even if I did , i have not used the card.
2) The name on my card is correct , Initials and not a full name are perfectly normal.
3) why do you reject my payment , even though you sent me funds to my account around the 26th of July when I withdrew funds.
4) my card details have not changed at my bank
5) I have tried again today to withdraw money and once again you have rejected my request.

HOW do you suggest I go forwards with this ?

I need my money , IT is not a Problem at my side.

It is a issue at your side.

Paul Wilson.
emregungor
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October 24, 2017, 12:41:35 PM
 #2513

Why does cEx io not respond to support messages?
25 days ago kyc October 13, 2017 18:11  the last post 11 days ago without writing anything

https://support.cex.io/hc/en-us/requests/347398
user up107486515

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October 26, 2017, 10:40:49 AM
 #2514

Why does cEx io not respond to support messages?
25 days ago kyc October 13, 2017 18:11  the last post 11 days ago without writing anything

https://support.cex.io/hc/en-us/requests/347398
user up107486515



Apologies for the waiting, we've sent reminder to our support team

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emregungor
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October 27, 2017, 12:25:29 PM
 #2515

Why does cEx io not respond to support messages?
25 days ago kyc October 13, 2017 18:11  the last post 11 days ago without writing anything

https://support.cex.io/hc/en-us/requests/347398
user up107486515



Apologies for the waiting, we've sent reminder to our support team


https://support.cex.io/hc/en-us/requests/371322   <<< delete membership  Sad

cex io support sucks , they are not interested if you do not write here
I have posted all the documents they have requested for 1 month
I do not understand anything

(Please be so kind to help us to clarify several details in your workflow with crypto currencies.

You deposit fiat funds from your bank account to a bitstamp account, what happens next? Currently we have no screenshots that would show us any transactions that match your deposits to CEX.IO account. Please explain us your usual sequence of transactions and exchanges. Supporting documents would be appreciated as well.
Best regards,
Compliance Team)


I see a lot of documents I uploaded delete all members  ID up107486515



zcythe
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October 28, 2017, 01:37:29 AM
Last edit: October 28, 2017, 01:52:23 AM by zcythe
 #2516

Dear Cex.io,

Email Associated with Cex.io Account: mrsomphong.phong@gmail.com
User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?  

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but from cex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

Thank you.
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October 28, 2017, 03:08:21 PM
 #2517

Dear Cex.io,

Email Associated with Cex.io Account: mrsomphong.phong@gmail.com
User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?  

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but from cex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

Thank you.

I think I have no hope. . .
Enterprize
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October 29, 2017, 01:31:10 PM
 #2518

I have the same situation like all the members with bank transfers above.
I have made a deposit to my account via bank transfer. I've made it in 3, october. I still have ballance 0. It's too much time past.
More than 14 banking days.
CEX Support transfered my request to the complience team 5 days ago and after that no additional information.
Support is just ignoring me.
Is CEX needs some more addition documents from me or something? They did't say.

CEX support, if you reading this than my support ticket was #356769.
Can you replay me something?
I want my money to my account!
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October 29, 2017, 09:40:47 PM
 #2519

- STILL NOT GET MY FUND BACK -

******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE START HERE ********

Dear Cex.io,

User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but fromcex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

****UPDATE #2

Still pending with no idea, answer, feedback, reason, in all channel that I can reach them, not a single word from them, now feel very curious that they are not care me or support me anymore such as:

1. Bitcointalk
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk
10. Countinue looking for more until I got my 2000us completely with no cat and mouse situation


Picture of evidence case:
http://www.mx7.com/view2/AcVVTP1ndxq32A0K



******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE END HERE ********

Thank you for your time and consideration.
ARTHurt
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October 29, 2017, 09:55:14 PM
 #2520

- STILL NOT GET MY FUND BACK -

******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE START HERE ********

Dear Cex.io,

User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but fromcex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

****UPDATE #2

Still pending with no idea, answer, feedback, reason, in all channel that I can reach them, not a single word from them, now feel very curious that they are not care me or support me anymore such as:

1. Bitcointalk
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk
10. Countinue looking for more until I got my 2000us completely with no cat and mouse situation


Picture of evidence case:
http://www.mx7.com/view2/AcVVTP1ndxq32A0K



******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE END HERE ********

Thank you for your time and consideration.

My friend, stay calm, they will contact you ... they are just very slow in support
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