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Author Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (Read 421533 times)
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kolyamoshman
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December 15, 2017, 08:16:32 AM
 #2661

@CEX.IO i made deposit through SEPA 6.12
you answered me that 7.12 you got my money and they are under your compliance review, and
will be approved during 3 days

So 3 days went already, but no money in account
no answer in my ticket 451718  user up110393368

I think it is fair from my side to ask for any answer

Hello, you have been replied by our Finance team, please check your ticket

7 days go after i made deposit and 3 days after finance email. No money in the account still
I understand that you are busy, but can it be any info when money will be in?
I am so sad about that
CEX.IO either cancel my deposit so i get money to my bank account back or proceed with it. Because it is totally unacceptable
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Rotweiler
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December 15, 2017, 08:18:17 AM
 #2662

The accusations and voices of people arise a lot both on twitter and trusted reviews.
Especially after the ripple failure.
They also fail to respond any support ticket.
Time to get out now.
loughlin
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December 15, 2017, 03:34:12 PM
 #2663

Is it possible to register verified CEX account without proof of bills in my name?
I am a student and I can provide passport and driving license, but I have no any other proof of residency.
D4RK5T4R
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December 15, 2017, 03:54:28 PM
 #2664

Is it possible to register verified CEX account without proof of bills in my name?
I am a student and I can provide passport and driving license, but I have no any other proof of residency.

Why would you want to deposit to a site with so many complaints?

Marcelo Santos speaks.  https://youtu.be/zjtLszt7MTo
BTC tips can go here: 19B4HwjhhpPR5sKrT4Tb7H4heEN8yAziD3
Barbaric
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December 15, 2017, 04:42:39 PM
 #2665

I have a Pending Bank transfer withdrawal for 3 days now, for how long should I expect to wait until they release it?
yslyung
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December 16, 2017, 06:35:29 AM
 #2666

My ticket id # 506183

Requested withdrawal to debit card but instead i was CHARGED & my cex.io account have been debited.

I have confirmed that USD 2000 was charged to my master debit card by SMS ECT OCT Service London via SMS to my mobile, internet banking & speaking to the bank officer that my master debit card was charged & no funds showed up in my bank account (obviously).

It's USD 2000 both ways  !

I hope support can help to solve the issue.
D4RK5T4R
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December 16, 2017, 05:49:12 PM
 #2667

My ticket id # 506183

Requested withdrawal to debit card but instead i was CHARGED & my cex.io account have been debited.

I have confirmed that USD 2000 was charged to my master debit card by SMS ECT OCT Service London via SMS to my mobile, internet banking & speaking to the bank officer that my master debit card was charged & no funds showed up in my bank account (obviously).

It's USD 2000 both ways  !

I hope support can help to solve the issue.

This is a common problem recently with cex.io, it amounts to theft, pure and simple.

Marcelo Santos speaks.  https://youtu.be/zjtLszt7MTo
BTC tips can go here: 19B4HwjhhpPR5sKrT4Tb7H4heEN8yAziD3
ARTHurt
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December 16, 2017, 06:21:55 PM
 #2668

I have a Pending Bank transfer withdrawal for 3 days now, for how long should I expect to wait until they release it?

They used to make payments (release funds - ftom Pending to Completed) every day around mid day to late afternoon...

Recently, since about one week, they are not doing it, it's just ocasionally once in 2-3 days they are paying...

I'm saying it for sure, as I used to withdraw almost every day..

I am concerned because I think they are in serious trouble with liquidity, waiting deposits from other users so they can aford to pay the withdrawals...

That could also be the reason they increased the fees dramatically which will further push traders away from their platform.

Seems the company has a really bad management, bad support and bad customer care which will eventually lead to getting the doors closed sooner or later.

I'm sad because I liked Cex, being with them since 4 or 5 years now...

olusortacc
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December 16, 2017, 06:31:18 PM
 #2669

Good day you all,

@CEX

By my stupid mistake, i deleted cex.io 2fa account on app google authenticator. then i was not able to login as usual (on pc)
I was having access on my Android app but balance seems 0 for all currencies. Now i can not login through application as well.

I requested disablement from support team and they asked from me some informations.
All related/asked requests were sent already with multiple support tickets and e-mails. So far, no reply from cex.io

Ticket ID: 496328

Additionally, before I was signing into cex.io and looking support for my tickets. Currently, i can not login to support section and see my tickets.

Thanks in advance
spastikss
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December 16, 2017, 07:39:45 PM
 #2670

---------Withdrawal payment processing timeline: up to 20 Banking Days.-------

Hey cex.io;

Where do you live? at the space station?

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December 16, 2017, 08:08:21 PM
 #2671

---------Withdrawal payment processing timeline: up to 20 Banking Days.-------

Hey cex.io;

Where do you live? at the space station?

Haha! That's a good one Smiley

examplens
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December 16, 2017, 10:48:12 PM
 #2672

---------Withdrawal payment processing timeline: up to 20 Banking Days.-------

Hey cex.io;

Where do you live? at the space station?

Can you tell me from where you are and what is amount which you want to withdraw from Cex?
I am very curious, because for now i have no problem with withdrawal money from cex. Range between $100-$1000





.
.




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davlulham
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December 17, 2017, 01:04:48 PM
Last edit: December 20, 2017, 07:15:08 PM by davlulham
 #2673

@CEX
@cex.io

I have now been waiting since 7th December (13 days) for my deposit to be processed. I sent £2000 and reading through the post on here I am very concerned that I have been defrauded.

Please can you get this processed as a matter of priority. Looking on the forums it seems many other customers are in the same position. You tout yourselves as 'the bitcoin exchange you can trust' but I'm finding that increasingly difficult to believe.

Just hurry up and credit my deposit! I called my bank and it went through same day, you have been holding my money for 10 days!!

REPLY TO MY POST AND PROVE THAT YOU ARE NOT THE SCAMMING BASTARDS EVERYONE SAYS YOU ARE!!

up105184495
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December 18, 2017, 12:04:47 AM
 #2674

Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?

Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949


Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information.

Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you.

UPDATE 5:

Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible.

Ticket ID: 448233

@ Mr Cex.

Still no respose.... Can you at least escalate the ticket to the finance team?Huh?

Ticket ID: 448233



Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon.

I got a response from Finanace Team (Ticket ID: 397454) to double check the incoming transfer (amount and currency) in my local bank. I have again send all details and bankstatement showing I received USD (including USD fee) and not EUR.

As you undersyand I am waiting now almost 1 month for my deposit. I would like to know when I will get the remaining amount.
Please let your finance team double this transaction on your side and you will see that USD is sent and not EUR.........

@ Mr Cex

Still no clear answer after 2 weeks asking where the remaining amount of my money is...... Is the finance team going to investigate?Huh? When are you going to send the remaining amount .

Still waiting for my money of 16 November, wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money and now I am just getting ignored?

Finanace Team (Ticket ID: 397454)
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December 19, 2017, 07:50:30 AM
 #2675

I have a Pending Bank transfer withdrawal for 3 days now, for how long should I expect to wait until they release it?

They used to make payments (release funds - ftom Pending to Completed) every day around mid day to late afternoon...

Recently, since about one week, they are not doing it, it's just ocasionally once in 2-3 days they are paying...

I'm saying it for sure, as I used to withdraw almost every day..

I am concerned because I think they are in serious trouble with liquidity, waiting deposits from other users so they can aford to pay the withdrawals...

That could also be the reason they increased the fees dramatically which will further push traders away from their platform.

Seems the company has a really bad management, bad support and bad customer care which will eventually lead to getting the doors closed sooner or later.

I'm sad because I liked Cex, being with them since 4 or 5 years now...



Apparently Cex stooped processing payments,  the withdrawals status remain "Pending" for all my requests since last week and no update since ...

Can anyone confirm the same situation?

Also, Cex haven't answered on this topic since more then week ...

miguelmirpuri
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December 19, 2017, 05:36:15 PM
 #2676

Dear,

I have two pending withdrawals for more than 1 banking day; one of them is from 14 Dezember ( 6 days ago...).

Im getting worried...

2017-12-18 07:32:05   2017-12-18 07:32:08   5222587655   Withdrawal   EUR   -5602.82 EUR   SEPA   Payment verification   We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
2017-12-14 20:18:38   2017-12-14 20:18:48   5202666930   Withdrawal   EUR   -4693.57 EUR   SEPA   Payment verification   We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.

up103914944
Ticket 528964

Miguel
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December 20, 2017, 12:16:42 PM
 #2677

i think hey need only more time... i always withdraw without problem 4 days max and my money was in my bank...
this time they take more time this is the third day and my withdraw are not confirmed yet..

request #526125

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December 20, 2017, 02:20:39 PM
 #2678

Dear,

I have two pending withdrawals for more than 1 banking day; one of them is from 14 Dezember ( 6 days ago...).

Im getting worried...

2017-12-18 07:32:05   2017-12-18 07:32:08   5222587655   Withdrawal   EUR   -5602.82 EUR   SEPA   Payment verification   We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
2017-12-14 20:18:38   2017-12-14 20:18:48   5202666930   Withdrawal   EUR   -4693.57 EUR   SEPA   Payment verification   We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.

up103914944
Ticket 528964

Miguel

Hi all that you are in the same situation, me too, but I have just started to receive the SEPA withdrawal confirmations from CEX.
Things are moving in the right way!
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December 20, 2017, 04:53:24 PM
 #2679

Good day fellow CEX.IO users here. I haven't been with this exchange for quite a long time now (probably 4-5 months away) and I'm just wondering if anything has been changed since then? I'm thinking of buying BTC again from this exchange using my credit card and would like to check if anyone has been experiencing any problem regarding this gateway? Feedback from those who used this gateway would be much appreciated. Smiley

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December 20, 2017, 07:16:03 PM
Last edit: December 20, 2017, 07:30:47 PM by davlulham
 #2680

@CEX
@cex.io

I have now been waiting since 7th December (13 days) for my deposit to be processed. I sent £2000 and reading through the post on here I am very concerned that I have been defrauded.

Please can you get this processed as a matter of priority. Looking on the forums it seems many other customers are in the same position. You tout yourselves as 'the bitcoin exchange you can trust' but I'm finding that increasingly difficult to believe.

Just hurry up and credit my deposit! I called my bank and it went through same day, you have been holding my money for 10 days!!

REPLY TO MY POST AND PROVE THAT YOU ARE NOT THE SCAMMING BASTARDS EVERYONE SAYS YOU ARE!!

up105184495

Update: Still no reply from CEX.IO.

No replies from CEX.IO to any posts on here for 9 days now.

Still no sign of my £2000.

I am seriously considering filing a police report.

It's not looking very good is it?
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