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Author Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (Read 421533 times)
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heliben
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November 02, 2017, 03:36:00 PM
 #2541

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

up109080595

thank you for the quick reply! I hope you get it sorted out!
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Serpens66
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November 02, 2017, 06:13:12 PM
 #2542

Any plans to make margin trading finally a bit useful at cex ?
I mean currently you can only close the whole position at once (1) and only at market price (2). This is absolutely horrible and every sane exchange would forbid every user to do such a rubbish Cheesy So margin trading is in fact just dangerous and not any benefit to anyone yet.

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heliben
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November 02, 2017, 08:35:23 PM
 #2543

Any plans to make margin trading finally a bit useful at cex ?
I mean currently you can only close the whole position at once (1) and only at market price (2). This is absolutely horrible and every sane exchange would forbid every user to do such a rubbish Cheesy So margin trading is in fact just dangerous and not any benefit to anyone yet.

yeah I agree, those two things are pretty annoying.

Also I am having trouble understanding how the profit/loss from margin trading is calculated. Maybe somebody here can help me, I just closed a small position:

Code:
Position # Open date      Close dat     Type   Leverage Amount      Margin      Open price Close price     Stop loss Fee P/L
         32323  2017-11-02 17:03:54 2017-11-02 20:08:57 Short 3 855.48 EUR  285.16 EUR     6110.5710 6074.6781    8512.2647 0.58 2.77 EUR

it was a 3:1 margin position, 0.14BTC short.

When I calculate this the profit is: (6110.571-6074.6781)*0.14 - 0.58 = 4.45

Then WHYYYY does it say profit: 2.77

I think I am going cazy.....
HPt
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November 02, 2017, 09:08:09 PM
 #2544

Any plans to make margin trading finally a bit useful at cex ?
I mean currently you can only close the whole position at once (1) and only at market price (2). This is absolutely horrible and every sane exchange would forbid every user to do such a rubbish Cheesy So margin trading is in fact just dangerous and not any benefit to anyone yet.

yeah I agree, those two things are pretty annoying.

Also I am having trouble understanding how the profit/loss from margin trading is calculated. Maybe somebody here can help me, I just closed a small position:

Code:
Position # Open date      Close dat     Type   Leverage Amount      Margin      Open price Close price     Stop loss Fee P/L
         32323  2017-11-02 17:03:54 2017-11-02 20:08:57 Short 3 855.48 EUR  285.16 EUR     6110.5710 6074.6781    8512.2647 0.58 2.77 EUR

it was a 3:1 margin position, 0.14BTC short.

When I calculate this the profit is: (6110.571-6074.6781)*0.14 - 0.58 = 4.45

Then WHYYYY does it say profit: 2.77

I think I am going cazy.....

This is a bug with CEX.IOs margin trading facility. The amount of the resulting trading position is not only wrong, it even depends on the leverage you choose. For example, if you open a short position of 3 ETH with leverage 3, then only 2 ETH are sold; with leverage 2, it would be only 1.5 ETH.
I reported this bug on 7th of April to CEX.IO. However, the support was incompetent and insisted that this is desired behaviour. Since CEX.IO's margin trading facility isn't usable anyway, I didn't bother to educate them and let it go.
heliben
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November 02, 2017, 09:22:17 PM
 #2545

Holy Crap!

so they have basically scammed me now??? Good thing I notice this already, after only like 10 trades I have done with them.... (and larger ones too....)

 Embarrassed Shocked Shocked Shocked

heliben
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November 02, 2017, 09:30:45 PM
 #2546

I have checked some old orders, it seems like the longs are done correctly, and this problem only arises with shorts?
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November 02, 2017, 09:33:57 PM
 #2547

Holy Crap!

so they have basically scammed me now??? Good thing I notice this already, after only like 10 trades I have done with them.... (and larger ones too....)

 Embarrassed Shocked Shocked Shocked



I wouldn't call that scamming. Their margin trading facility is not intended to deliberately cheat on customers; it's simply a "quick and dirty" hack, with all the bugs and shortcomings that belong to it. Simply don't use it.
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November 02, 2017, 09:36:49 PM
 #2548

Holy Crap!

so they have basically scammed me now??? Good thing I notice this already, after only like 10 trades I have done with them.... (and larger ones too....)

 Embarrassed Shocked Shocked Shocked



I wouldn't call that scamming. Their margin trading facility is not intended to deliberately cheat on customers; it's simply a "quick and dirty" hack, with all the bugs and shortcomings that belong to it. Simply don't use it.


well yes, I agree, I just realized I might even have come out ahead if you include past trades... still pretty ridiculous though that they don't even tell you about the problem or aknowledge it.
Imagine you wanted to use this to hedge a large trade for example... What a huge mess!
examplens
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November 03, 2017, 12:30:56 AM
 #2549

IS it possible to add another a person with his new payment card for withdrawing on the same Cex account? It is a family member and we use same IP and residential address or it's better to create another account on cex?
I would not want to have a problem with access to two accounts with one IP.

Unfortunately no, we accept only 1 account per 1 person. Thank you very much for understanding

can we have a problem if have two accounts for two different persons, but they would have access from one IP?
thanks





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.




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November 03, 2017, 06:36:07 AM
 #2550

My negative story

By signing up and passing the verification, I sent 11.10.2017 swift transfer 2000 EUR to make a deposit.
19.10.2017 (after 8 days) I created a ticket about the payment (#363516).
20.10.2017 I received the answer: "I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance"
24.10.2017 (13 days from the date of transfer). Since nothing happened, I updated the ticket. Received a reply from Finance Team: "We kindly ask you do not worry, your payment is under review of our Compliance department. As soon as they will verify your payment your funds will be credited to your account immediately".
26.10.2017 (15 days). I again reminded myself the ticket
28.10.2017 (17 days) I received a new ticket (#372068) from the Compliance Team with the formulaic request to provide additional photo identification document. That is, after waiting two and a half weeks, I was just given an additional automatic request. Faster it could be done?
30.10.2017 I sent the additional requested photos.
Today 01.11.2017, nothing happens, ticket is open (#372068). From the moment of sending transfer expired 22 days.

It's just hell
Can you help me to get my deposit in my account?

Up109090978
24 days from the date of transfer!
Cex.io, where's my money?
CEX
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November 03, 2017, 04:55:30 PM
 #2551

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

up109080595

thank you for the quick reply! I hope you get it sorted out!

hello, sorry for the waiting, we got the reply from our compliance team, they are waiting for scans of the documents they asked you in the ticket, as soon as you do they will finish your verification. thank you very much in advance!

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CEX
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November 03, 2017, 05:43:49 PM
 #2552

Margin trading during SegWit2x
As the SegWit2X fork is approaching, we would like to update our customers on the actions we plan to undertake in the nearest future
https://blog.cex.io/cryptonews/temporary-stop-margin-trading-cex-io-16658

As the SegWit2X fork is approaching, we would like to update our customers on the actions we plan to undertake in the nearest future. In our previous statement we announced that, after the chain is divided into two, all our users who will have BTC on their balances at the moment of the fork will receive the new B2X coins. The respective trading pairs (B2X/BTC, B2X/USD, B2X/EUR, and B2X/GBP) will also appear on the platform. But it seems more complicated with margin trading.
Temporary Termination of Margin Trading
We believe all our users have to benefit from the future fork and intent to make it technically correct, avoiding any potentially arising issues. That is why we want to draw your attention to the fact that it is not clear what chain will follow the initial rules and which will conform to the new protocol. Besides, considering the concerns about the SegWit2X replay protection, there exists the risk of transactions being reflected on both chains.
This uncertainty about the expected SegWit2X fork has led us to the decision to temporarily stop margin trading on our platform.
Please, note the following information:
On November 6, we will disable opening new positions for Bitcoin pairs (BTC/USD, BTC/EUR, ETH/BTC) in margin trading.
We kindly request you to close BTC/USD, BTC/EUR, ETH/BTC positions in margin trading no later than November, 9, 23:59:59 UTC. This term was calculated considering block #494,784 at which the fork will take place with an additional time spare of 72 hours.
If some positions including the mentioned pairs still remain open, we reserve the right to close them on our own for the safety of your fundings.
We would like to emphasize that it is a short-term measure taken to avoid the confusion around the split chains. And as soon as the situation with balances and coin splits stabilizes, trading on margin will be available again.
Deposits and Withdrawals
Besides, as announced earlier, we plan to temporarily disable BTC deposits and withdrawals on the platform. It will happen approximately 10 blocks before the fork. And as soon as we ensure that everything is stable, the mentioned operations will be enabled as always.
Concerning the operations involving the new B2X coins, we will provide the opportunity for our users to carry them out later. We also have to emphasize it is necessary to be very attentive when making the latter transactions, as various services may refer to the two blockchains in different ways.
In any case, we will keep you updated about any changes. And we guarantee that our team will do their best to ensure that you receive the highest benefits.
Now, take a chance to buy some Bitcoins on CEX.IO and receive the new coin after the fork!

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heliben
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November 03, 2017, 11:09:14 PM
 #2553

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

up109080595

thank you for the quick reply! I hope you get it sorted out!

hello, sorry for the waiting, we got the reply from our compliance team, they are waiting for scans of the documents they asked you in the ticket, as soon as you do they will finish your verification. thank you very much in advance!

I am sorry, I do not understand what else they need. I have uploaded it all to the website. Should I send it via email?

They have mulitple scans of my passport, mit ID card and Selfies with my passport there.

Oh yea and they have a scan of a utility bill (probably multiple times by now, too).

Pleas explain what else they need me to do???
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November 05, 2017, 09:35:42 PM
 #2554

My negative story

By signing up and passing the verification, I sent 11.10.2017 swift transfer 2000 EUR to make a deposit.
19.10.2017 (after 8 days) I created a ticket about the payment (#363516).
20.10.2017 I received the answer: "I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance"
24.10.2017 (13 days from the date of transfer). Since nothing happened, I updated the ticket. Received a reply from Finance Team: "We kindly ask you do not worry, your payment is under review of our Compliance department. As soon as they will verify your payment your funds will be credited to your account immediately".
26.10.2017 (15 days). I again reminded myself the ticket
28.10.2017 (17 days) I received a new ticket (#372068) from the Compliance Team with the formulaic request to provide additional photo identification document. That is, after waiting two and a half weeks, I was just given an additional automatic request. Faster it could be done?
30.10.2017 I sent the additional requested photos.
Today 01.11.2017, nothing happens, ticket is open (#372068). From the moment of sending transfer expired 22 days.

It's just hell
Can you help me to get my deposit in my account?

Up109090978
24 days from the date of transfer!
Cex.io, where's my money?
27 days from the date of transfer!
Support ignored me. Repulsive service.
CEX.IO, WHERE'S MY MONEY?
misha80
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November 07, 2017, 08:23:34 AM
 #2555

My negative story

By signing up and passing the verification, I sent 11.10.2017 swift transfer 2000 EUR to make a deposit.
19.10.2017 (after 8 days) I created a ticket about the payment (#363516).
20.10.2017 I received the answer: "I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance"
24.10.2017 (13 days from the date of transfer). Since nothing happened, I updated the ticket. Received a reply from Finance Team: "We kindly ask you do not worry, your payment is under review of our Compliance department. As soon as they will verify your payment your funds will be credited to your account immediately".
26.10.2017 (15 days). I again reminded myself the ticket
28.10.2017 (17 days) I received a new ticket (#372068) from the Compliance Team with the formulaic request to provide additional photo identification document. That is, after waiting two and a half weeks, I was just given an additional automatic request. Faster it could be done?
30.10.2017 I sent the additional requested photos.
Today 01.11.2017, nothing happens, ticket is open (#372068). From the moment of sending transfer expired 22 days.

It's just hell
Can you help me to get my deposit in my account?

Up109090978
24 days from the date of transfer!
Cex.io, where's my money?
27 days from the date of transfer!
Support ignored me. Repulsive service.
CEX.IO, WHERE'S MY MONEY?

Deposit credited. It took 27 days
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November 07, 2017, 10:02:31 AM
 #2556

My withdraw took 2.5 months and yet Still few days reply one email. And only told me pass to finance team further check , they email me told me pass to finance team more than 10 times and yet no any receipt or reference from bank.
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November 08, 2017, 08:37:03 PM
 #2557

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

up109080595

thank you for the quick reply! I hope you get it sorted out!

hello, sorry for the waiting, we got the reply from our compliance team, they are waiting for scans of the documents they asked you in the ticket, as soon as you do they will finish your verification. thank you very much in advance!

It seems nobody is interested in issues I have,
I deposited via wire transfer, then bought some BCH to buy anminers from bitmain directly, I bought them, the coins I left I sent back to my cex.io BCH address and they are still in pending status, for more than two weeks now.

For verification I have sent all the necessary documents you requested, if you need any further info I'm ready to provide it, but nobody is interested in supporting me and I'm guessing that you've done this to many customers and using our money until you want them to use. I have nothing to hide and I don't see a reason why the verification process is taking this long, plus it was my request to get the VIP or how you call it verification. The deposit was made on 25th of October and I'm still waiting
CEX
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November 09, 2017, 03:16:51 PM
 #2558

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

up109080595

thank you for the quick reply! I hope you get it sorted out!

hello, sorry for the waiting, we got the reply from our compliance team, they are waiting for scans of the documents they asked you in the ticket, as soon as you do they will finish your verification. thank you very much in advance!

It seems nobody is interested in issues I have,
I deposited via wire transfer, then bought some BCH to buy anminers from bitmain directly, I bought them, the coins I left I sent back to my cex.io BCH address and they are still in pending status, for more than two weeks now.

For verification I have sent all the necessary documents you requested, if you need any further info I'm ready to provide it, but nobody is interested in supporting me and I'm guessing that you've done this to many customers and using our money until you want them to use. I have nothing to hide and I don't see a reason why the verification process is taking this long, plus it was my request to get the VIP or how you call it verification. The deposit was made on 25th of October and I'm still waiting

Apologies for the waiting, we have sent the reminder to the Compliance team

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CEX
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November 09, 2017, 03:18:25 PM
 #2559

My withdraw took 2.5 months and yet Still few days reply one email. And only told me pass to finance team further check , they email me told me pass to finance team more than 10 times and yet no any receipt or reference from bank.

Could you please  provide us with the t=icket number so we can escalate the question to the support department

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November 09, 2017, 07:41:31 PM
 #2560

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

up109080595

thank you for the quick reply! I hope you get it sorted out!

hello, sorry for the waiting, we got the reply from our compliance team, they are waiting for scans of the documents they asked you in the ticket, as soon as you do they will finish your verification. thank you very much in advance!

It seems nobody is interested in issues I have,
I deposited via wire transfer, then bought some BCH to buy anminers from bitmain directly, I bought them, the coins I left I sent back to my cex.io BCH address and they are still in pending status, for more than two weeks now.

For verification I have sent all the necessary documents you requested, if you need any further info I'm ready to provide it, but nobody is interested in supporting me and I'm guessing that you've done this to many customers and using our money until you want them to use. I have nothing to hide and I don't see a reason why the verification process is taking this long, plus it was my request to get the VIP or how you call it verification. The deposit was made on 25th of October and I'm still waiting

Apologies for the waiting, we have sent the reminder to the Compliance team
kidding me right?
you are resolving this for 16 days now, there's only one employee in support team?
If you can't serve me as your customer, release my funds, send them back to the address they came from and we are done, is it hard to do? I think it isn't hard to do and it doesn't require two damn weeks!
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