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Author Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (Read 421533 times)
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ARTHurt
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October 29, 2017, 10:04:38 PM
 #2521

I have the same situation like all the members with bank transfers above.
I have made a deposit to my account via bank transfer. I've made it in 3, october. I still have ballance 0. It's too much time past.
More than 14 banking days.
CEX Support transfered my request to the complience team 5 days ago and after that no additional information.
Support is just ignoring me.
Is CEX needs some more addition documents from me or something? They did't say.

CEX support, if you reading this than my support ticket was #356769.
Can you replay me something?
I want my money to my account!


When you sent them a bank transfer in Oct, 3rd, were you a verified account? If not, you have to pass the verification process with them.
This process is a looong time to wait...

In my case they verified my account after almost a month, but I haven't sent anything until getting verified because that money is just blocked funds.
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zcythe
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October 30, 2017, 12:56:11 AM
 #2522

- STILL NOT GET MY FUND BACK -

******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE START HERE ********

Dear Cex.io,

User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but fromcex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

****UPDATE #2

Still pending with no idea, answer, feedback, reason, in all channel that I can reach them, not a single word from them, now feel very curious that they are not care me or support me anymore such as:

1. Bitcointalk
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk
10. Countinue looking for more until I got my 2000us completely with no cat and mouse situation


Picture of evidence case:
http://www.mx7.com/view2/AcVVTP1ndxq32A0K



******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE END HERE ********

Thank you for your time and consideration.

My friend, stay calm, they will contact you ... they are just very slow in support


Sorry my friend, they have did contact back but with the same auto sentence like please wait and I have been waiting them to solve this basic issue with no goal result a while now, I have no idea what process or what they are doing so long. Thank you for your concern.
CEX
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October 30, 2017, 10:19:30 AM
 #2523

Dear Cex.io,

Email Associated with Cex.io Account: mrsomphong.phong@gmail.com
User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?  

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but from cex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

Thank you.

I think I have no hope. . .

We sincerely apologise for this situation. We've already contacted our financial department, they took your issues under control and soon they will get back to you. Today your withdrawal transaction will be cancelled and your money will come back to your CEX.IO account, so you'll can make withdrawal again

Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
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zcythe
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October 30, 2017, 10:55:55 AM
 #2524

Dear Cex.io,

Email Associated with Cex.io Account: mrsomphong.phong@gmail.com
User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?  

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but from cex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

Thank you.

I think I have no hope. . .

We sincerely apologise for this situation. We've already contacted our financial department, they took your issues under control and soon they will get back to you. Today your withdrawal transaction will be cancelled and your money will come back to your CEX.IO account, so you'll can make withdrawal again

CEX.IO, If what you state above is true and coming up real today, I don't know what to say anymore on this moment, it just like my life come back again, the war has pass. Very appreciated a lot for this. Please don't let this huge of hope down again.
zcythe
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October 30, 2017, 03:00:12 PM
 #2525

Dear Cex.io,

Email Associated with Cex.io Account: mrsomphong.phong@gmail.com
User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?  

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but from cex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

Thank you.

I think I have no hope. . .

We sincerely apologise for this situation. We've already contacted our financial department, they took your issues under control and soon they will get back to you. Today your withdrawal transaction will be cancelled and your money will come back to your CEX.IO account, so you'll can make withdrawal again

CEX.IO, If what you state above is true and coming up real today, I don't know what to say anymore on this moment, it just like my life come back again, the war has pass. Very appreciated a lot for this. Please don't let this huge of hope down again.

CASE CLOSED SUCCESSFULLY HAPPILY.

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

My issues/problems/cases has been solved and took CEX.IO Just only 1 business day (they promise not more then 3)

So, anyone facing withdrawal problem like me I suggest from my own experience that just be patience and wait as they said.

They truly got a huge load of customer problems and I think they might just lack of people to handle a lot of this load especially withdrawal problem is a sensitive case for financial department to clearly investigate and solve with the bank one by one for each customer and there working environment might not a kind of rushing but going slowly and yes I agree with you guys for the fact that you facing and requesting something to CEX.IO and got a very slowly unusual feedback is currently a con of this exchange.

BUT, as one of the innocent customer and I'm not with any side I type with truly out of my heart and facts from my own experiences (you can check my profile that I'm just normal customer came cross to CEX.IO and used it), And I have did read all over the bad and long wait review from more than 100+ reviews and pages from bitcointalk forum. I also did research in all kinds of these channels, you see I do a lot of work to make my problem with CEX.IO accomplished happily and it became true and it is one of the success case.

What I have did:

1. Bitcointalk 4 topics at a row
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

PS. If some one, my friend, need a talk or information from my experience, please feel free to chat.
CEX
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October 30, 2017, 03:34:24 PM
 #2526

Dear Cex.io,

Email Associated with Cex.io Account: mrsomphong.phong@gmail.com
User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?  

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but from cex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

Thank you.

I think I have no hope. . .

We sincerely apologise for this situation. We've already contacted our financial department, they took your issues under control and soon they will get back to you. Today your withdrawal transaction will be cancelled and your money will come back to your CEX.IO account, so you'll can make withdrawal again

CEX.IO, If what you state above is true and coming up real today, I don't know what to say anymore on this moment, it just like my life come back again, the war has pass. Very appreciated a lot for this. Please don't let this huge of hope down again.

CASE CLOSED SUCCESSFULLY HAPPILY.

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

My issues/problems/cases has been solved and took CEX.IO Just only 1 business day (they promise not more then 3)

So, anyone facing withdrawal problem like me I suggest from my own experience that just be patience and wait as they said.

They truly got a huge load of customer problems and I think they might just lack of people to handle a lot of this load especially withdrawal problem is a sensitive case for financial department to clearly investigate and solve with the bank one by one for each customer and there working environment might not a kind of rushing but going slowly and yes I agree with you guys for the fact that you facing and requesting something to CEX.IO and got a very slowly unusual feedback is currently a con of this exchange.

BUT, as one of the innocent customer and I'm not with any side I type with truly out of my heart and facts from my own experiences (you can check my profile that I'm just normal customer came cross to CEX.IO and used it), And I have did read all over the bad and long wait review from more than 100+ reviews and pages from bitcointalk forum. I also did research in all kinds of these channels, you see I do a lot of work to make my problem with CEX.IO accomplished happily and it became true and it is one of the success case.

What I have did:

1. Bitcointalk 4 topics at a row
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

PS. If some one, my friend, need a talk or information from my experience, please feel free to chat.

Thank you so much for the feedback. We are constantly improving our customer service, today we've increased our compliance and support team twice, so we believe in nearest future we will be much more effective. Thank you for your patience and response!

Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
Enterprize
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October 30, 2017, 06:46:38 PM
 #2527

I have the same situation like all the members with bank transfers above.
I have made a deposit to my account via bank transfer. I've made it in 3, october. I still have ballance 0. It's too much time past.
More than 14 banking days.
CEX Support transfered my request to the complience team 5 days ago and after that no additional information.
Support is just ignoring me.
Is CEX needs some more addition documents from me or something? They did't say.

CEX support, if you reading this than my support ticket was #356769.
Can you replay me something?
I want my money to my account!


When you sent them a bank transfer in Oct, 3rd, were you a verified account? If not, you have to pass the verification process with them.
This process is a looong time to wait...

In my case they verified my account after almost a month, but I haven't sent anything until getting verified because that money is just blocked funds.

In my case I have been verified before sent them some money.
In my profile on the site status is "Verified".
19 banking days past for me! 19, Karl!
ARTHurt
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October 30, 2017, 07:25:18 PM
 #2528

I have the same situation like all the members with bank transfers above.
I have made a deposit to my account via bank transfer. I've made it in 3, october. I still have ballance 0. It's too much time past.
More than 14 banking days.
CEX Support transfered my request to the complience team 5 days ago and after that no additional information.
Support is just ignoring me.
Is CEX needs some more addition documents from me or something? They did't say.

CEX support, if you reading this than my support ticket was #356769.
Can you replay me something?
I want my money to my account!


When you sent them a bank transfer in Oct, 3rd, were you a verified account? If not, you have to pass the verification process with them.
This process is a looong time to wait...

In my case they verified my account after almost a month, but I haven't sent anything until getting verified because that money is just blocked funds.

In my case I have been verified before sent them some money.
In my profile on the site status is "Verified".
19 banking days past for me! 19, Karl!

... then it's a CryptoCapital issue again, the same endless CryptoCapital bullshit

What a pitty cex refuses to accept they lose a lot of business and clients because of this incompetent payment partner, despite the good will from cex

Try to attach the proof of bank transaction to your ticket in cex support and hopefully they will try to trace why the money is not confirmed from CryptoCapital bank !?
reb0rn21
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October 31, 2017, 10:00:35 PM
 #2529

Anyone managed to withdraw directly to Paysera Visa debit card, the card is rejected on withdrawal, I presume it does not support p2p transfers?


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    .REQUEST INVITATION.
ARTHurt
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November 01, 2017, 05:19:33 AM
 #2530

Anyone managed to withdraw directly to Paysera Visa debit card, the card is rejected on withdrawal, I presume it does not support p2p transfers?



I have failed to withdraw to Paysera account via SEPA transfer.
Cex said that Paysera refused/returned the payment with no reason.
I think they blacklist everything involving crypto and you may seriously end up with your account terminated.
Use another card/bank.
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November 01, 2017, 06:18:21 AM
 #2531

hi cex.io
1-the money amount  i request withdrawal should be 75 eru  not 65
2- the amount i received is actually even less than 65 eur that you are claiming it was sent  and i proved that by the bank statement i sent earlier to you
3- this bill pic you sent doesn't prove anything because even my IBAN is not in it + the amount listed as send is wrong and less than my 75 eur withdraw order

all of this taking more than a month and i still didn't get my money

so where is my money  cex.io ?

up106748932
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November 01, 2017, 10:36:02 AM
 #2532

I have the same situation like all the members with bank transfers above.
I have made a deposit to my account via bank transfer. I've made it in 3, october. I still have ballance 0. It's too much time past.
More than 14 banking days.
CEX Support transfered my request to the complience team 5 days ago and after that no additional information.
Support is just ignoring me.
Is CEX needs some more addition documents from me or something? They did't say.

CEX support, if you reading this than my support ticket was #356769.
Can you replay me something?
I want my money to my account!


When you sent them a bank transfer in Oct, 3rd, were you a verified account? If not, you have to pass the verification process with them.
This process is a looong time to wait...

In my case they verified my account after almost a month, but I haven't sent anything until getting verified because that money is just blocked funds.

In my case I have been verified before sent them some money.
In my profile on the site status is "Verified".
19 banking days past for me! 19, Karl!

... then it's a CryptoCapital issue again, the same endless CryptoCapital bullshit

What a pitty cex refuses to accept they lose a lot of business and clients because of this incompetent payment partner, despite the good will from cex

Try to attach the proof of bank transaction to your ticket in cex support and hopefully they will try to trace why the money is not confirmed from CryptoCapital bank !?

Currently, we are working on improving our payment options, we are apologizing for the long waiting, but this feature now is our priority which we are going to make better soon

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ARTHurt
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November 01, 2017, 10:40:13 AM
 #2533



Currently, we are working on improving our payment options, we are apologizing for the long waiting, but this feature now is our priority which we are going to make better soon


This is great news cex, please let us know when it's available ... can't wait to return Smiley
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November 01, 2017, 11:21:18 AM
 #2534

hi cex.io
1-the money amount  i request withdrawal should be 75 eru  not 65
2- the amount i received is actually even less than 65 eur that you are claiming it was sent  and i proved that by the bank statement i sent earlier to you
3- this bill pic you sent doesn't prove anything because even my IBAN is not in it + the amount listed as send is wrong and less than my 75 eur withdraw order

all of this taking more than a month and i still didn't get my money

so where is my money  cex.io ?

up106748932


Hi, apologies for the long waiting. We think the extra commission is on the side of our partners.Anyway, we've contacted our Financial Departmentment, they will compensate from our funds. You need to update the ticket.
Regarding your second question or another payment, it is on our and our partners Compliance Departments side, we will return to you as soon as we know the news.

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misha80
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November 01, 2017, 08:12:35 PM
 #2535

My negative story

By signing up and passing the verification, I sent 11.10.2017 swift transfer 2000 EUR to make a deposit.
19.10.2017 (after 8 days) I created a ticket about the payment (#363516).
20.10.2017 I received the answer: "I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance"
24.10.2017 (13 days from the date of transfer). Since nothing happened, I updated the ticket. Received a reply from Finance Team: "We kindly ask you do not worry, your payment is under review of our Compliance department. As soon as they will verify your payment your funds will be credited to your account immediately".
26.10.2017 (15 days). I again reminded myself the ticket
28.10.2017 (17 days) I received a new ticket (#372068) from the Compliance Team with the formulaic request to provide additional photo identification document. That is, after waiting two and a half weeks, I was just given an additional automatic request. Faster it could be done?
30.10.2017 I sent the additional requested photos.
Today 01.11.2017, nothing happens, ticket is open (#372068). From the moment of sending transfer expired 22 days.

It's just hell
Can you help me to get my deposit in my account?

Up109090978
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November 01, 2017, 10:14:23 PM
 #2536

IS it possible to add another a person with his new payment card for withdrawing on the same Cex account? It is a family member and we use same IP and residential address or it's better to create another account on cex?
I would not want to have a problem with access to two accounts with one IP.





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Enterprize
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November 02, 2017, 08:25:46 AM
 #2537

I have the same situation like all the members with bank transfers above.
I have made a deposit to my account via bank transfer. I've made it in 3, october. I still have ballance 0. It's too much time past.
More than 14 banking days.
CEX Support transfered my request to the complience team 5 days ago and after that no additional information.
Support is just ignoring me.
Is CEX needs some more addition documents from me or something? They did't say.

CEX support, if you reading this than my support ticket was #356769.
Can you replay me something?
I want my money to my account!


When you sent them a bank transfer in Oct, 3rd, were you a verified account? If not, you have to pass the verification process with them.
This process is a looong time to wait...

In my case they verified my account after almost a month, but I haven't sent anything until getting verified because that money is just blocked funds.

In my case I have been verified before sent them some money.
In my profile on the site status is "Verified".
19 banking days past for me! 19, Karl!

... then it's a CryptoCapital issue again, the same endless CryptoCapital bullshit

What a pitty cex refuses to accept they lose a lot of business and clients because of this incompetent payment partner, despite the good will from cex

Try to attach the proof of bank transaction to your ticket in cex support and hopefully they will try to trace why the money is not confirmed from CryptoCapital bank !?

Finally my money came to my account! It takes 21 calendar days! But thanks CEX for this.
heliben
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November 02, 2017, 02:56:41 PM
 #2538

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!
CEX
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November 02, 2017, 03:00:13 PM
 #2539

IS it possible to add another a person with his new payment card for withdrawing on the same Cex account? It is a family member and we use same IP and residential address or it's better to create another account on cex?
I would not want to have a problem with access to two accounts with one IP.

Unfortunately no, we accept only 1 account per 1 person. Thank you very much for understanding

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CEX
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November 02, 2017, 03:04:43 PM
 #2540

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

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