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Author Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (Read 421533 times)
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mettalmag
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November 10, 2017, 09:38:59 AM
 #2561

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

up109080595

thank you for the quick reply! I hope you get it sorted out!
Hello??
why the hell my balance is still pending?
whole damn company is a joke,
beware people use it on your risk or don't use it at all
the ate my damn funds, which I deposited on 25th of October and still in pending process and these shitheads seem to be too busy to solve my BCH deposit problem!

hello, sorry for the waiting, we got the reply from our compliance team, they are waiting for scans of the documents they asked you in the ticket, as soon as you do they will finish your verification. thank you very much in advance!

It seems nobody is interested in issues I have,
I deposited via wire transfer, then bought some BCH to buy anminers from bitmain directly, I bought them, the coins I left I sent back to my cex.io BCH address and they are still in pending status, for more than two weeks now.

For verification I have sent all the necessary documents you requested, if you need any further info I'm ready to provide it, but nobody is interested in supporting me and I'm guessing that you've done this to many customers and using our money until you want them to use. I have nothing to hide and I don't see a reason why the verification process is taking this long, plus it was my request to get the VIP or how you call it verification. The deposit was made on 25th of October and I'm still waiting

Apologies for the waiting, we have sent the reminder to the Compliance team
what the fuck is going on? nobody is answering, do you really have one employ in support team? or the fucking whole company is one man band? I want my deposit to be released, if you can't serve me as a customer give me back my money which is pending deposit since October 25!
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CEX
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November 13, 2017, 10:34:34 AM
 #2562

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

up109080595

thank you for the quick reply! I hope you get it sorted out!
Hello??
why the hell my balance is still pending?
whole damn company is a joke,
beware people use it on your risk or don't use it at all
the ate my damn funds, which I deposited on 25th of October and still in pending process and these shitheads seem to be too busy to solve my BCH deposit problem!

hello, sorry for the waiting, we got the reply from our compliance team, they are waiting for scans of the documents they asked you in the ticket, as soon as you do they will finish your verification. thank you very much in advance!

It seems nobody is interested in issues I have,
I deposited via wire transfer, then bought some BCH to buy anminers from bitmain directly, I bought them, the coins I left I sent back to my cex.io BCH address and they are still in pending status, for more than two weeks now.

For verification I have sent all the necessary documents you requested, if you need any further info I'm ready to provide it, but nobody is interested in supporting me and I'm guessing that you've done this to many customers and using our money until you want them to use. I have nothing to hide and I don't see a reason why the verification process is taking this long, plus it was my request to get the VIP or how you call it verification. The deposit was made on 25th of October and I'm still waiting

Apologies for the waiting, we have sent the reminder to the Compliance team
what the fuck is going on? nobody is answering, do you really have one employ in support team? or the fucking whole company is one man band? I want my deposit to be released, if you can't serve me as a customer give me back my money which is pending deposit since October 25!

Hello, as far as we have understood your question is solved by our Compliance team? If you have any further question please PM us.

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mettalmag
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November 13, 2017, 12:33:29 PM
 #2563

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

up109080595

thank you for the quick reply! I hope you get it sorted out!
Hello??
why the hell my balance is still pending?
whole damn company is a joke,
beware people use it on your risk or don't use it at all
the ate my damn funds, which I deposited on 25th of October and still in pending process and these shitheads seem to be too busy to solve my BCH deposit problem!

hello, sorry for the waiting, we got the reply from our compliance team, they are waiting for scans of the documents they asked you in the ticket, as soon as you do they will finish your verification. thank you very much in advance!

It seems nobody is interested in issues I have,
I deposited via wire transfer, then bought some BCH to buy anminers from bitmain directly, I bought them, the coins I left I sent back to my cex.io BCH address and they are still in pending status, for more than two weeks now.

For verification I have sent all the necessary documents you requested, if you need any further info I'm ready to provide it, but nobody is interested in supporting me and I'm guessing that you've done this to many customers and using our money until you want them to use. I have nothing to hide and I don't see a reason why the verification process is taking this long, plus it was my request to get the VIP or how you call it verification. The deposit was made on 25th of October and I'm still waiting

Apologies for the waiting, we have sent the reminder to the Compliance team
what the fuck is going on? nobody is answering, do you really have one employ in support team? or the fucking whole company is one man band? I want my deposit to be released, if you can't serve me as a customer give me back my money which is pending deposit since October 25!

Hello, as far as we have understood your question is solved by our Compliance team? If you have any further question please PM us.
BCH deposit issue was resolved.
It's funny but I have same issue depositing BTC now, the amount is small and it has passed tons of confirmations, but status is pending still.
Also please tell me if there's some  kind of problem with my account/verification, I'll just stop using your service, it's not comfortable to use support service after every transaction. Request #391805

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November 14, 2017, 07:46:18 PM
 #2564

its been a month since cex.io sent me a confirmation of approval for my 39000 EUR  withdrawal and no money yet
this is REALLY worrying cex.io
 where is my money ?

up106748932
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November 15, 2017, 04:17:41 PM
 #2565

its been a month since cex.io sent me a confirmation of approval for my 39000 EUR  withdrawal and no money yet
this is REALLY worrying cex.io
 where is my money ?

up106748932


Hello, our apologies for the delay, we have already sent the inquiry to Finance and Compliance departments, and we will be back as soon as we get information from them.

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ARTHurt
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November 15, 2017, 05:05:08 PM
Last edit: November 16, 2017, 10:11:48 AM by ARTHurt
 #2566

Quote

Withdrawal Status Update

We have received your withdrawal request. Our Compliance Department needs to properly check it. The Compliance Officer should update the status of the payment during the next 3 days.

This measure is undertaken as CEX.IO complies with AML/KYC procedures.

Thanks for patience and understanding.  

Are you kidding me CEX?
3 days have passed and nobody even picked up that freakin' request?

Quote
For any issues, contact our customer service 24/7: support@cex.io

You are so damn right... right?
It's like I would once again open a damn ticket with you then noone picking it up earlier than one week just to apologize and escalate to Compliance/Finance for yet another week?

Then what?
Waiting  for another Month+ for damn CryptoCapital to deliver?

Seriously, how can you expect in your imagination, in 2017, to have such relation with your clients?

Honestly, what do you have more to offer except the God damn apologies... endless, endless, endless apologies???

------

No, I will not give you any ticket Id 'cause I don't have one!
I will not open one!  ... figure out!

I just want to wait and count how possibly longer than 48 hours (on your competitors) can take a simple 13k euro withdrawal, from the day of request to the day of bank account crediting... without any pressure.
Just... take your time...!

-
-
-


L.E.

I have to retract what I said yesterday (partially), because money arrived in record time!

Then the good news for everyone:
I also noticed that CEX just replaced CryptoCapital with a brand new payment provider (for SEPA) which I also work with and it's very reliable.
Big big + for CEX!

The remaining issue is the big delay from Compliance Team to validate the withdrawal requests (took 4 days in my case, and even more for other users)

Cheers,
cwstan84
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November 16, 2017, 05:15:50 AM
 #2567

 Please be kindly informed that we have already requested information in bank once again and shortly await to receive any update

for the pass 3 months , every 3 days you guys only reply me this words and no any further work be done. I am curious that how many years you want drag my case? this is consider a correct way of doing business scam?
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November 16, 2017, 11:43:48 AM
Last edit: November 22, 2017, 08:23:20 PM by gobbledygook
 #2568

CEX turning to SCAM???

i am VERIFIED customer at CEX with 5 years old account.
9 days ago i placed w/draw request for 20K EUR. email i received immediately said that up to 3 days cex is checking the request. so far, it's in the same stage: "processing..."


UPDATE: THE ISSUE IS IN PROGRESS... WAITING BIT MORE...

UPDATE #2: STATUS CHANGED TO "PROCESSED": looks like we are on track again )) let's wait deposit to bank itself and i consider we are good.
for fairness' sake i shall say, that during these days that my swift was stuck i made several w/draws through credit card and all went super smooth in both cases! therefore, CEX is still one of the cheapest and fastest options if u need w/draw lesser sums to credit card.


support responded twice but nothing is happening:

Quote
Thank you for your patience.

We apologize for the delay.
We have set higher priority to your deposit request.

The Compliance Team will check your deposit as soon as only possible.

Thank you for understanding in advance.

Quote
Thank you for contacting us.

I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance.
Your patience on this matter is greatly appreciated.

Thank you for understanding.
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November 16, 2017, 03:34:22 PM
 #2569

its been a month since cex.io sent me a confirmation of approval for my 39000 EUR  withdrawal and no money yet
this is REALLY worrying cex.io
 where is my money ?

up106748932


Hello, we have checked your withdrawal, it is on the way to you. We have sent more details for you to your PM box. Thank you in advance and apologies for the delay.

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inturist
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November 17, 2017, 05:50:47 AM
 #2570

Hi,
I would you ask about BTG when this coin will be on the Cex.io? Minenet has been started and some exchanges accrued BTG for their users.
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November 17, 2017, 11:36:37 AM
 #2571

Hi,
I would you ask about BTG when this coin will be on the Cex.io? Minenet has been started and some exchanges accrued BTG for their users.

Concerning the Bitcoin Gold trading, we are not ready to launch it yet. The situation with its full node client is still unclear, and we would not like to risk with your money. But as soon as everything gets clear, you will be updated.

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CEX
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November 17, 2017, 02:30:08 PM
 #2572

Quote

Withdrawal Status Update

We have received your withdrawal request. Our Compliance Department needs to properly check it. The Compliance Officer should update the status of the payment during the next 3 days.

This measure is undertaken as CEX.IO complies with AML/KYC procedures.

Thanks for patience and understanding.  

Are you kidding me CEX?
3 days have passed and nobody even picked up that freakin' request?

Quote
For any issues, contact our customer service 24/7: support@cex.io

You are so damn right... right?
It's like I would once again open a damn ticket with you then noone picking it up earlier than one week just to apologize and escalate to Compliance/Finance for yet another week?

Then what?
Waiting  for another Month+ for damn CryptoCapital to deliver?

Seriously, how can you expect in your imagination, in 2017, to have such relation with your clients?

Honestly, what do you have more to offer except the God damn apologies... endless, endless, endless apologies???

------

No, I will not give you any ticket Id 'cause I don't have one!
I will not open one!  ... figure out!

I just want to wait and count how possibly longer than 48 hours (on your competitors) can take a simple 13k euro withdrawal, from the day of request to the day of bank account crediting... without any pressure.
Just... take your time...!

-
-
-


L.E.

I have to retract what I said yesterday (partially), because money arrived in record time!

Then the good news for everyone:
I also noticed that CEX just replaced CryptoCapital with a brand new payment provider (for SEPA) which I also work with and it's very reliable.
Big big + for CEX!

The remaining issue is the big delay from Compliance Team to validate the withdrawal requests (took 4 days in my case, and even more for other users)

Cheers,


thank you for your feedback, we really appreciate it, and continue to work on improving our services.

Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
cwstan84
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November 18, 2017, 04:51:06 AM
 #2573

Quote

Withdrawal Status Update

We have received your withdrawal request. Our Compliance Department needs to properly check it. The Compliance Officer should update the status of the payment during the next 3 days.

This measure is undertaken as CEX.IO complies with AML/KYC procedures.

Thanks for patience and understanding. 

Are you kidding me CEX?
3 days have passed and nobody even picked up that freakin' request?

Quote
For any issues, contact our customer service 24/7: support@cex.io

You are so damn right... right?
It's like I would once again open a damn ticket with you then noone picking it up earlier than one week just to apologize and escalate to Compliance/Finance for yet another week?

Then what?
Waiting  for another Month+ for damn CryptoCapital to deliver?

Seriously, how can you expect in your imagination, in 2017, to have such relation with your clients?

Honestly, what do you have more to offer except the God damn apologies... endless, endless, endless apologies???

------

No, I will not give you any ticket Id 'cause I don't have one!
I will not open one!  ... figure out!

I just want to wait and count how possibly longer than 48 hours (on your competitors) can take a simple 13k euro withdrawal, from the day of request to the day of bank account crediting... without any pressure.
Just... take your time...!

-
-
-


L.E.

I have to retract what I said yesterday (partially), because money arrived in record time!

Then the good news for everyone:
I also noticed that CEX just replaced CryptoCapital with a brand new payment provider (for SEPA) which I also work with and it's very reliable.
Big big + for CEX!

The remaining issue is the big delay from Compliance Team to validate the withdrawal requests (took 4 days in my case, and even more for other users)

Cheers,


thank you for your feedback, we really appreciate it, and continue to work on improving our services.

CEX just hire people to reply all social media , forum, but no work will be done. they are trying to keep their image and keep attract people. but they never improve. my case more than 3 months, and more than 1 week they don't give me anymore reply. I think they had taken my money to become their.
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November 20, 2017, 01:54:57 AM
 #2574

CEX DAMN FUNNY THAT . CAN KEEP COPY AND PASTE REPLYING PEOPLE EMAIL. WHAT A JOKE EXCHANGE
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November 20, 2017, 06:00:37 PM
 #2575

My account was locked because of your support mistakes and now I have to wait your slow support to take care of it. You created this problem, so fix it asap. Because of your support mistakes my account with more than 30000$ is locked and I cannot trade. I provided anything you asked for and still nothing, just telling me to wait more and more. My Ticket id: 393888
I will not say thanks in advance, because all this is so disappointing.
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November 21, 2017, 04:52:14 PM
 #2576

My account was locked because of your support mistakes and now I have to wait your slow support to take care of it. You created this problem, so fix it asap. Because of your support mistakes my account with more than 30000$ is locked and I cannot trade. I provided anything you asked for and still nothing, just telling me to wait more and more. My Ticket id: 393888
I will not say thanks in advance, because all this is so disappointing.

Hello, sorry for that, your account was enabled

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Jendeh
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November 21, 2017, 05:46:54 PM
Last edit: November 21, 2017, 07:23:43 PM by Jendeh
 #2577

Their site works fine, however I am still waiting 6 days for my 2 withdrawals worth of €26000+
They already have "escalated" my ticket to the financial department and the only response I got from them through e-mail is the standard e-mail which everyone is getting who wants to withdrawal:



Dear [MyName],

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.


Something is wrong, because while making a deposit the SAME financial departmant was able to verify my deposit within 1 day, but a withdrawal must take 6+ days??? And even an normal answer where my money is is taking 6+ days? How can you just ignore your customer and €26000+?

I don't understand why they taking an normal answer so long? Escalated or not, I still did not get even an answer on my question where my money is, today is the 6th day I am waiting and it is not even sent! Can you personally contact the finance department for me?

Or else cancel the withdrawals so I can trade again if a withdrawal is taking such long time, because all my money is now still "pending".

Request id: 397454


Never had any problems with other exchanges like kraken gdax and so on, all taking maximum 1 business day to withdrawal!!

I will update once problem is solved.

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November 22, 2017, 06:41:47 AM
 #2578

Dear Cex Support team,

Please help me to verify my kyc document Ticket ID: 390334 (My ID: Up109221685)
- My deposit (BTC and BCH) was pending for 10 days already please help to solve this urgently.

Hope to get fast feedback from your team, Thank you.
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November 22, 2017, 02:00:43 PM
 #2579

Their site works fine, however I am still waiting 6 days for my 2 withdrawals worth of €26000+
They already have "escalated" my ticket to the financial department and the only response I got from them through e-mail is the standard e-mail which everyone is getting who wants to withdrawal:



Dear [MyName],

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.


Something is wrong, because while making a deposit the SAME financial departmant was able to verify my deposit within 1 day, but a withdrawal must take 6+ days??? And even an normal answer where my money is is taking 6+ days? How can you just ignore your customer and €26000+?

I don't understand why they taking an normal answer so long? Escalated or not, I still did not get even an answer on my question where my money is, today is the 6th day I am waiting and it is not even sent! Can you personally contact the finance department for me?

Or else cancel the withdrawals so I can trade again if a withdrawal is taking such long time, because all my money is now still "pending".

Request id: 397454


Never had any problems with other exchanges like kraken gdax and so on, all taking maximum 1 business day to withdrawal!!

I will update once problem is solved.



UPDATE 1:

I got a new Ticket id: 405949

"I am writing to you to inform that your pending withdrawal is currently being processed by our bank, it should be completed shortly. We appreciate your patience on this matter.

Also I would like to mention that we are working in accordance with strict security rules, both AML (anti-money laundering) and KYC (know your customer) policies. That is why we have certain procedures that are designed to ensure compliance with high international standards and policies, we need to confirm source of your funds, understand nature of your relations with CEX.IO and main crypto funds usage scenarios."

1) So I am wondering what "shortly" means. Can @Mr Cex on here maybe clearify that? On other exchanges like Kraken a SEPA transfer takes usually 1 business day, so my question is how long is it going to take before my funds are sent?

2) However I have already sent all asked documents, can @Mr Cex on here maybe escalate the new ticket: 405949 so I don't wait again 7 days for one response?

I'll keep this updated once problem is solved.
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November 23, 2017, 01:45:08 PM
 #2580

Please Help me  I am waiting from 23.11.2017  2500 euro

up110000395
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