Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[gosha@e-coin]

Scam BK. I made several bets on this site. While I was loosing my money - everything was ok. After several wins my account was blocked and I get such letter from them:

Your account is blocked while we conduct a betting integrity investigation. Please note that this process can take up to 6 months.

To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.

As a part of this security check, we kindly ask you to respond to this e-mail enclosing the following documents.

1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued international travel passport that clearly displays:
-Document number, your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed

2) Verify your address
Provide one digital photograph of a paper utility bill that has been received through the post clearly displaying:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)

Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name are shown is also accepted. eg. a letter from your local tax office, police or registry office.

3) A photograph of yourself holding your identification document, as well as a piece of paper that says "Cloudbet" with today's date on it.
Please ensure the photograph is not blurry and clearly shows both documents.

They are going to "check" my photos and bet history (30 bets) for 6 months)) I will post their messages and final decision here to prevent other players from registering on this scam site. I dont mind to send them my photos but Im sure it wouldnt help and my money is already stolen. My email registered on cloudbet is talalykin.max@gmail.com. There were 0.035 BTC on my account. Writing this post, I hope cloudbet will lose much more money because of the players who will not register on their scam site.

An investigation for 6 months? For what?
If you need to investigate something, then it will be done in few days.
If there is something that needs to be investigated, then this will be your license.

"Montenegrin Jurisdiction"
Is this a classic way to rip off people by choosing these kind of jurisdictions? Why not choose an reputable gambling jurisdiction?
We saw it with Costa Rica before.

[tashkent4G]

What do you say if I keep your contact information and I will get in touch with you, via email, PM on here or wherever you want, to let you know when everything is up and running smoothly so you can resume playing without any stress. How does that sound to you?

Thanks again for your patience and understanding.

Ok, I hope these are not simple words. Hope to see your PM in the nearest days.

[Cloudbet]

Good day Everyone!

@gosha@e-coin, You're right, internal investigations mostly take a couple of days at most, depending on the case. A betting integrity investigation is not an internal one conducted solely by our investigations team, therefore we have to work with timescales provided to us by other parties.

A betting integrity investigation is conducted by such third parties, their job is to identify and reduce the risks to betting and sports being corrupted. This includes; players betting on their own sports, event manipulation for betting purposes (cheating), corrupt approaches, misuse of inside information and much more.

Investigations of the sort are not conducted by Cloudbet, our duty is to comply with these requests. Once the investigation is concluded and we are able to release the funds, if the event has not been deemed as fixed, we do so right away and inform the player.


@tashkent4G, Happy to hear back from you. Rest assured we'll PM you as soon as the new system is up and running.


@deevhq, Please accept our apologies for the inconvenience you've experienced the previous day.

I've looked into this for you with the Support team, and I can see that the bet has been settled correctly as a win. Unfortunately, at times the system grades bets incorrectly, but as it's automatic, we must wait for the assistance of the Sports team in such cases for the manual settlements.

We are completely aware of the frustration it might cause when a bet becomes settled but is not correct, however, all of these bets will be thoroughly looked into, graded accurately in line with our Sportsbook rules and according to the official confirmation of the results.

Phone number confirmation is a standard account verification process that most of our players do, this is sometimes requested to be completed by our player safety team prior to withdrawals being processed. Completing the phone verification also grants you access to a wide range of our promotions.

After looking into the conversation you've recently had with our agents, I can confirm, that we haven't informed you about the transaction being sent. The relevant team informed you, that the transaction is currently pending and will be processed shortly.

Apologies for the delay in processing your transaction, however, it can take a little longer at times when we receive numerous requests at once, but I can assure you, the withdrawal will be processed very soon.

We aren't able to provide transaction ID's of transactions that are currently pending, as at that stage the withdrawals did not reach Blockchain yet, therefore there is no transaction hash of the transaction.

Please, just make sure that your photos are clear and you won’t get any responses about the quality, I’ll follow the case and see if we can expedite the document verification for you.

If there is anything else I can assist you with, please drop me a private message and I'll be happy to assist you further.

[Cloudbet]

Hello!

I sent the documents, but you can try holding two documents at once, making your face visible and making sure the small letters are also visible.

How long the process will take? Another 24 hours?

Edit: Also nothing had stopped you when I deposited the money, you only require verification to withdraw in hopes that you can claim funds.

Support ensured me there are no problem with the transaction and it will be sent as soon as possible. Now after such delay, you just prolong the whole process by asking for verification, when you could have done that as soon as I requested withdraw.

I totally get that it can be hard to take a photo holding two documents, most cameras have a timer which is what we recommend doing.

The good news is I’m happy to confirm that your documents have been approved and withdrawal processed.

[jeremutalukan]

Again and again.

Bonus system is not working for several weeks.

Cloudbet, please explain this problem.

You are going to close your site and started from cancelling bonuses? Be honest with all players and new clients

OMG. You was right bro. These scammers has fake bonuses and earn money telling in rules - make deposit in last 3 days. Shit site!

I don't see Turbo Thursdays bonus in my cabinet. They really lie about bonuses.

DO NOT PLAY AT THIS SITE IF YOU DON'T WANNA BE SCAMMED!

THEY DO NOT HAVE ANY BONUSES!!!

[baxterx]

Of all that I have read so far here on this gambling site, it seems not to be recommended.
I wonder why gambling sites don't just pay out if a customer wins.  In total they will always have profit in the long run.
I am absolutely not a fan of bonus programs. There are always snags or hidden stocks that gambling sites will rely on.

[M_Dubois]

I has the same problem today the bonus wasn't available on my dashboard

I contact support and they fixed very quick 

[tashkent4G]

I has the same problem today the bonus wasn't available on my dashboard

I contact support and they fixed very quick 

How long do you play at Cloudbet?

Are you agree with me that month ago the bonuses were automatically added to players. I contact support already month, 4 weeks, 8 times to add bonus EVERY TIME.

So tell me please - why do I have to waste my time to chat with them? I have about 1 hour to play and then I have to go to work.

But instead of this I have to talk to chat and then wait for bonus several hours! This is ridiculus! They have to give me 100% every time for compensation!

[Cloudbet]

Hello Guys, hope everyone is doing great!  

@deevhq, I'm happy to hear that the matter has been resolved. We appreciate your feedback and rest assured we'll use such reviews to become better and improve further in the future!


@jeremutalukan / @tashkent4G, I'm a little disappointed that you're creating accounts on BCT to hold conversations with yourself about the bonus automation, especially after I spoke to you here and agreed we will let you know when it's automated again so you can resume your normal activity.

I get that it's not ideal having to request for the bonus to be manually added, which I and the support team have confirmed is a temporary thing. If you do not want to speak to support, which takes less than 1 minute to add the bonus manually (I tried it myself), I suggest that you keep to our agreement above, rather than continue to post on this thread under different aliases.

We're working on the bonus offers, adding new ones and giving more spice to the existing ones, for the time being, the bonus will be added manually by our support team.
Our support coverage is  Monday to Sunday 24 hours a day so you'll have no problems getting the bonus funds added.


@baxterx, I completely understand your point here. I know it's easy to judge by the negative comments betting sites receive on forums, but if you further look into such matters, you can also see that we always do our best to resolve everything as soon as possible.

We are happy to receive both negative and positive feedback, but it is well known that players will mainly post issues here that will need to be resolved.

We can assure you, that our betting site is one that you can trust and all the rightful winnings are paid out without any difficulties.


@M_Dubois, Thank you for your comment! Yes, the bonuses need to be manually added at the moment, our CS agents will be happy to add it to all accounts that met the requirements.

[M_Dubois]

@tashkent4G I play with Cloudbet 4 months cos I was with different bookie before

It's true around a month ago bonuses are added automatically but I tell support of this problem and they are always very helpful.

They basically say that when the bonus does not appear on dashboard not to worry, contact the support through chat and they will happily add it

To answer your question, my experiences with this small issue takes no longer than a minute. When it does, I have to be abit patient and it gets credited shortly after. It really doesn't take that much out of your day

[Cloudbet]

Thanks for your comment, @M_Dubois,

Yes, the bonuses aren't automatic at the moment, unfortunately, but the CS team is always available to assist players and credit the bonus funds manually.

[brandonlang]

https://ibb.co/02nkXZy

3€ maxbet... this is what happen when you are a succesful bettor... bye bye cloudbet

[Cloudbet]

https://ibb.co/02nkXZy

3€ maxbet... this is what happen when you are a succesful bettor... bye bye cloudbet

Hello there, brandonlang,

I've looked into your account and can confirm, that you have placed several bets with higher stakes than the mentioned amount.

We apologise for any inconvenience caused by not being able to bet the amount you wish to, however at Cloudbet we have general limits on all bets - just as all other bookmakers do. These limits are crucial to our business to help us manage liabilities and offer customers the best possible prices.

The general limits on the most popular sports are very high and the vast majority of customers will never reach a maximum bet stake alert. In other instances, some events require more liquidity in the market for us to accept bets on.

If your bet has not been accepted this is most likely the reason, and the recommended course of action is to either lower the stake or try another event.

I wish you great luck with your bets!

[mp273782]

Massive warning for Cloudbet players who use Ethereum.

Cloudbet is including TINY transcation fees on their ETH withdrawals, making your cash out permanently stuck in limbo with 0 confirmations for DAYS.

Support tells me to keep waiting around for their error to be resolved. No end in sight to the waiting.

Worst of all, they charge a high fee for the withdrawal, but then use a fraction of it when sending to save an extra buck or two.

AVOID this site.

UPDATE

The TX fee was so small that my withdrawal has been dropped from the Blockchain.

"Note: This Pending TxnHash was seen previously, but was dropped from our connected node Pending TxnPool."

So CloudBet now wanting me to wait around for a withdrawal that will never show up. 

[bulai79]

Of all that I have read so far here on this gambling site, it seems not to be recommended.
I wonder why gambling sites don't just pay out if a customer wins.  In total they will always have profit in the long run.
I am absolutely not a fan of bonus programs. There are always snags or hidden stocks that gambling sites will rely on.

so they do not pay out on bonus programs, so I came across such that they do not give ordinary deposits. that's for sure it's best not to mess with them.

[edget1ng]

I played with this bookmaker and I experienced difficulties in going through the verification of my residence address. they checked my documents for over a month and did not give me a specific reason why it took so long!

[Cloudbet]

Hi Everyone!

@mp273782
Firstly, we apologise that your withdrawal took longer than usual to be received at your end. Your withdrawal was approved and dispatched within the hour of being requested, however it was not mined and subsequently dropped by the blockchain.

The delay is completely unacceptable and we acknowledge the error on our part when processing the withdrawal. We've undergone some maintenance that has fixed the problem and will ensure smoother withdrawals in ETH moving forward.


@bulai79
We offer a wide range of bonuses on gameplay in addition to our cash welcome offer that's valued up to 5BTC. Terms and conditions are on the site which explains the offers in full, but you're more than welcome to chat to a member of support for further assistance.


@edget1ng,
There may be a number of reasons why your account is still blocked, PM your email/username and I'll gladly look into it for you.

[bbc.reporter]

@Ronnie. Sometimes bet offerings take longer to appear on the screen. I was looking for United States election betting where it was saying that there were no competitions available, however, 30 minutes later it appeared.

Did you begin to offer it only this hour hehehe?

[Juggy777]

@Ronnie. Sometimes bet offerings take longer to appear on the screen. I was looking for United States election betting where it was saying that there were no competitions available, however, 30 minutes later it appeared.

Did you begin to offer it only this hour hehehe?

@bbc.reporter I had to manually search for the US elections odds but when I searched I found them, so where exactly were you looking because I can see all the options available at Cloudbet now. Also @Ronnie I’m accessing the site from my IPad, but the promotion page is unresponsive it doesn’t allow me to scroll down, however I’m able to access rest of the games and sports bet pages so do check this issue out.

[Cloudbet]

Hey Guys!

I hope everyone is having a great Friday so far!  

@bbc.reporter, As I'm aware, we've been offering markets for the US elections before and we are also offering it at the moment.

I'd recommend refreshing the page from time to time as that can also affect the available offers displayed on the site.


@Juggy777, Thanks for your comment.

I'm sorry to hear that you're having difficulties accessing the Promotions page from your Ipad. I've reported it to our Technical team now, but in order to further check this for you, could you provide more information about the problem, please?

Which Promotion's page are you trying to access? Could you provide specific details, please?

Thanks in adnvance.