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Author Topic: SatoshiDICE.com - The World's Most Popular Bitcoin Game  (Read 494623 times)
grendel25
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May 25, 2015, 09:40:56 PM
 #2501

Support for this website is practically non existent!!! Word of advise, DO NOT FORGET YOUR PASSWORD OR SECRET KEY!!!!! They do NOT bother to reply to any sort of contact to their support system. I have bitcoins that I have been trying to get out for weeks and they haven't responded to any of my emails or messages!! Terrible customer support and very bad business. I will update this posting if something is done about my account but people need to be warned that this sites ran by someone who just simply does not care. Mr Satoshi Dice, if you are listening READ YOUR EMAILS OR PMS!!!!! I have been trying to get ahold of you!!!!

I'm not real familiar with this one.  Do they have 2FA?  2-factor authentication is really convenient if you can do it.  That way, the password can be simpler since it relies on a second verification method.  You could even store the password and it's still just as secure because of 2FA.  Password managers are supposedly all the rage now-a-days too. 

Sorry for your luck. 

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ironman80
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May 25, 2015, 09:42:39 PM
 #2502

Someone can help me to solve problem?
I invested some money here,and now I cant divest it-I forgot my password! How can I restore my password?

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LiQuidx
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May 26, 2015, 07:45:20 AM
 #2503

Someone can help me to solve problem?
I invested some money here,and now I cant divest it-I forgot my password! How can I restore my password?
I am trying to do the same thing for the past 2 and a half months.. good luck with that. Support is non-existent it seems. Very unprofessional unfortunately.

 

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madonnino
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May 26, 2015, 08:25:26 AM
 #2504

Someone can help me to solve problem?
I invested some money here,and now I cant divest it-I forgot my password! How can I restore my password?
I am trying to do the same thing for the past 2 and a half months.. good luck with that. Support is non-existent it seems. Very unprofessional unfortunately.


same problem for me , fortunately it was a small amount , I decided to stop losing time, never again ' 're logged on from that day
nicklovesBTC
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May 26, 2015, 08:12:21 PM
Last edit: June 20, 2015, 08:57:18 AM by nicklovesBTC
 #2505

Support for this website is practically non existent!!! Word of advise, DO NOT FORGET YOUR PASSWORD OR SECRET KEY!!!!! They do NOT bother to reply to any sort of contact to their support system. I have bitcoins that I have been trying to get out for weeks and they haven't responded to any of my emails or messages!! Terrible customer support and very bad business. I will update this posting if something is done about my account but people need to be warned that this sites ran by someone who just simply does not care. Mr Satoshi Dice, if you are listening READ YOUR EMAILS OR PMS!!!!! I have been trying to get ahold of you!!!!

I'm not real familiar with this one.  Do they have 2FA?  2-factor authentication is really convenient if you can do it.  That way, the password can be simpler since it relies on a second verification method.  You could even store the password and it's still just as secure because of 2FA.  Password managers are supposedly all the rage now-a-days too.  

Sorry for your luck.  

Unfortunately no. all they have is a password field and no way to access any kind of forgotten password or 2nd Factor authentication. I have a pretty decent amount stuck in this account and many ways to prove that I am in fact the account owner. As it sits the PR at satoshidice.com hasnt even bothered to access bitcointalk since its recent hack that just occurred so obviously this person is either MIA, doesn't care, or is deceased. Again I will update if something is done about this issue as I am severely bothered and extremely frustrated about this matter.

Edit
Sorry about the slow response. We intend indeed to make password possible as an optional feature and also we strive to have support available but we failed recently. Please check PM, your issue is solved now!

Wow!! I am very pleased with how satoshidice handled my issue. I gotta hand it to them they stepped up, admitted fault and took care of me better than I expected. Cheers to satoshidice! My faith has been restored.  Grin Grin

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ironman80
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May 26, 2015, 09:32:07 PM
 #2506

I can access my funds...Very unproffessional,because of the people investing there...There should be implemented some way to recover password..I am wondering-how much of current bankroll (1593BTC) is stucked?!! That way owner can keep more for himself!

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LiQuidx
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May 27, 2015, 07:43:20 AM
 #2507

I can access my funds...Very unproffessional,because of the people investing there...There should be implemented some way to recover password..I am wondering-how much of current bankroll (1593BTC) is stucked?!! That way owner can keep more for himself!

Yeap.. I though it wasn't a lot people having this issue but it seems i was wrong... Having people investing and then having this kind of treatment is unacceptable. If any other people have the same problem come forward and post here in order to push things a bit. They don't seem to give a fuck.

 

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shanem
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May 27, 2015, 01:01:08 PM
 #2508

Luckily for me I don't really use satoshi dice.
It would be disappointing to lose your bitcoin just because you forgot your secret link or password.
The site owner should help regarding these matter.

     

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fast2fix
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May 27, 2015, 03:49:13 PM
Last edit: May 27, 2015, 04:05:03 PM by fast2fix
 #2509

Luckily for me I don't really use satoshi dice.
It would be disappointing to lose your bitcoin just because you forgot your secret link or password.
The site owner should help regarding these matter.
i too wouldn't use satoshidice. i think they should upgrade their system to use username and password to login and improve their support.(most important for any business) 
panjul07
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May 30, 2015, 01:43:00 PM
 #2510

Where is the admin/owner? So many members waiting for his answer about their issues but he did not come forward to say something.
But surprisingly, there are still many players playing on the site. Just curious...

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nicklovesBTC
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May 30, 2015, 02:17:27 PM
Last edit: June 20, 2015, 09:01:35 AM by nicklovesBTC
 #2511

Where is the admin/owner? So many members waiting for his answer about their issues but he did not come forward to say something.
But surprisingly, there are still many players playing on the site. Just curious...


Don't misunderstand the complaints at hand here. I'm not, and I don't believe anyone else is saying that satoshidice is unfair or anything of that sort. What the major issue here is lack of support, or any communication for that matter, from satoshidice.com admins. I have been attempting to reach support thru the forums and thru their provided support email address and have not heard a word from either in going on 3 weeks now, and some people have been waiting months even to hear back from what I read. That being said, I actually kind of enjoyed the satoshidice game whenever I did play it and might have even played it again as assuming I could actually withdrawal any potential winnings or investment. This is why I, and most people complaining on here, are upset and are voicing their experiences on this forum. I believe that there is a serious lack of customer support regarding account issues especially when there is actual money involved. Maybe satoshidice is trying to make it 100% automatic which I don't discredit the wishful thinking, but if there is money involved then you are gonna have people with real issues who need to speak with a real person, that's just all there is to it. At the very least if they wanted to make it fully automatic then they should have included an automatic password retrieval option like EEEEEVERY other website site in the world. It seems to me that satoshidice is actually preying on account holders who do forget their password as long term investors that they don't have to worry about them withdrawing because they can't. Very scummy business practices if this is indeed the case here.

Edit
Sorry about the slow response. We intend indeed to make password possible as an optional feature and also we strive to have support available but we failed recently. Please check PM, your issue is solved now!

Wow!! I am very pleased with how satoshidice handled my issue. I gotta hand it to them they stepped up, admitted fault and took care of me better than I expected. Cheers to satoshidice! My faith has been restored.  Grin Grin

▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄
PRIMEDICE
The Premier Bitcoin Gambling Experience - Most Trusted & Popular Bitcoin Game @PrimeDice
▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀
SatoshiDICE_PR
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May 30, 2015, 03:08:12 PM
 #2512

Where is the admin/owner? So many members waiting for his answer about their issues but he did not come forward to say something.
But surprisingly, there are still many players playing on the site. Just curious...


Don't misunderstand the complaints at hand here. I'm not, and I don't believe anyone else is saying that satoshidice is unfair or anything of that sort. What the major issue here is lack of support, or any communication for that matter, from satoshidice.com admins. I have been attempting to reach support thru the forums and thru their provided support email address and have not heard a word from either in going on 3 weeks now, and some people have been waiting months even to hear back from what I read. That being said, I actually kind of enjoyed the satoshidice game whenever I did play it and might have even played it again as assuming I could actually withdrawal any potential winnings or investment. This is why I, and most people complaining on here, are upset and are voicing their experiences on this forum. I believe that there is a serious lack of customer support regarding account issues especially when there is actual money involved. Maybe satoshidice is trying to make it 100% automatic which I don't discredit the wishful thinking, but if there is money involved then you are gonna have people with real issues who need to speak with a real person, that's just all there is to it. At the very least if they wanted to make it fully automatic then they should have included an automatic password retrieval option like EEEEEVERY other website site in the world. It seems to me that satoshidice is actually preying on account holders who do forget their password as long term investors that they don't have to worry about them withdrawing because they can't. Very scummy business practices if this is indeed the case here.

Sorry about the slow response. We intend indeed to make password possible as an optional feature and also we strive to have support available but we failed recently. Please check PM, your issue is solved now!

SatoshiDICE_PR
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May 30, 2015, 03:10:08 PM
 #2513

Where is the admin/owner? So many members waiting for his answer about their issues but he did not come forward to say something.
But surprisingly, there are still many players playing on the site. Just curious...

Here now and will take care of all the issues. Sorry about the delay everyone. We will offer compensation for the lack of support to loyal players.

SatoshiDICE_PR
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May 30, 2015, 03:14:55 PM
 #2514

Luckily for me I don't really use satoshi dice.
It would be disappointing to lose your bitcoin just because you forgot your secret link or password.
The site owner should help regarding these matter.

Nobody lost any coins, we are helping people with the account issues now.

SatoshiDICE_PR
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May 30, 2015, 03:26:15 PM
 #2515

Someone can help me to solve problem?
I invested some money here,and now I cant divest it-I forgot my password! How can I restore my password?
I am trying to do the same thing for the past 2 and a half months.. good luck with that. Support is non-existent it seems. Very unprofessional unfortunately.

Your password is now reset so that you can set a new one. Sorry about the delay. I included a compensation in your account balance. Sorry about the huge delay.

panjul07
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May 30, 2015, 03:27:59 PM
 #2516

Where is the admin/owner? So many members waiting for his answer about their issues but he did not come forward to say something.
But surprisingly, there are still many players playing on the site. Just curious...

Here now and will take care of all the issues. Sorry about the delay everyone. We will offer compensation for the lack of support to loyal players.

Glad to see you here, hope you'll fix all the issues and hope there will no more issues in the future.
Perhaps you need to hire more people to handle the support, so that users will always get fast response.
Wish all the best to your site..


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nicklovesBTC
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May 30, 2015, 03:48:32 PM
 #2517

Where is the admin/owner? So many members waiting for his answer about their issues but he did not come forward to say something.
But surprisingly, there are still many players playing on the site. Just curious...


Don't misunderstand the complaints at hand here. I'm not, and I don't believe anyone else is saying that satoshidice is unfair or anything of that sort. What the major issue here is lack of support, or any communication for that matter, from satoshidice.com admins. I have been attempting to reach support thru the forums and thru their provided support email address and have not heard a word from either in going on 3 weeks now, and some people have been waiting months even to hear back from what I read. That being said, I actually kind of enjoyed the satoshidice game whenever I did play it and might have even played it again as assuming I could actually withdrawal any potential winnings or investment. This is why I, and most people complaining on here, are upset and are voicing their experiences on this forum. I believe that there is a serious lack of customer support regarding account issues especially when there is actual money involved. Maybe satoshidice is trying to make it 100% automatic which I don't discredit the wishful thinking, but if there is money involved then you are gonna have people with real issues who need to speak with a real person, that's just all there is to it. At the very least if they wanted to make it fully automatic then they should have included an automatic password retrieval option like EEEEEVERY other website site in the world. It seems to me that satoshidice is actually preying on account holders who do forget their password as long term investors that they don't have to worry about them withdrawing because they can't. Very scummy business practices if this is indeed the case here.

Sorry about the slow response. We intend indeed to make password possible as an optional feature and also we strive to have support available but we failed recently. Please check PM, your issue is solved now!


Wow!! I am very pleased with how satoshidice handled my issue. I gotta hand it to them they stepped up, admitted fault and took care of me better than I expected. Cheers to satoshidice! My faith has been restored.  Grin Grin

▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄
PRIMEDICE
The Premier Bitcoin Gambling Experience - Most Trusted & Popular Bitcoin Game @PrimeDice
▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀
nicklovesBTC
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May 30, 2015, 04:15:58 PM
 #2518

One more thing thats been bothering me is the typo whenever you bust! Lovered LOL


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PRIMEDICE
The Premier Bitcoin Gambling Experience - Most Trusted & Popular Bitcoin Game @PrimeDice
▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀
SatoshiDICE_PR
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May 30, 2015, 04:48:53 PM
 #2519

One more thing thats been bothering me is the typo whenever you bust! Lovered LOL



This has been corrected now! Tongue

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May 30, 2015, 05:13:07 PM
 #2520

hi,

i didn't get a response to my mail sent like 3 days ago, so i'm sending it back, if you could take a look at it :s Thanks
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