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Author Topic: SatoshiDICE.com - The World's Most Popular Bitcoin Game  (Read 398490 times)
SatoshiDICE_Kat
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February 04, 2014, 06:08:47 PM
 #1741

OK, I've been trying to resolve this for DAYS now but no action has been taken.

I sent a bet on 1/28 that was never processed.  I read here there were delays so I waited a few days and still nothing.  I then emailed support and they confirmed they saw the issue and assured me it'd be taken care of.  Several days since that contact and five emails later and NOTHING.  They haven't returned my bet; it still shows unprocessed.  How hard is it to return the bet when you specifically say you see the problem!?

Hi there - your bet issue isn't due to the processing delays, but because it was below our minimum requirement. We process these in batches in order to prevent further Blockchain bloat, but your full refund will land shortly. Thanks for asking Smiley
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SatoshiDICE_Kat
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February 04, 2014, 06:09:58 PM
 #1742

Still down??

Kat have you got an ETA when this will be fixed?

Hey there! We are indeed battling with our hosting company to get everything back on track. They executed an upgrade recently that didn't exactly go well - working around the clock right now to get everything in order. I wish I had a solid ETA, but as soon as I have good news I will sound the alarm here. Thanks for asking!
SatoshiDICE_Kat
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February 06, 2014, 12:10:18 AM
 #1743

Hello all,

We are still experiencing intermittent server issues - we've been back up for some hours processing bets per usual, but suffered another hiccup this morn. Stabilization is obviously on the menu, and we're on it. Thanks as always for the understanding Smiley
vesperwillow
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February 06, 2014, 02:01:06 PM
 #1744

Not that I'm criticisizing your efforts, as the communication is appreciated by the community, but I have to wonder how an entity with the volume of cash you guys have, can't manage server stabilization?

SatoshiDICE_Kat
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February 09, 2014, 06:41:18 PM
 #1745

Not that I'm criticisizing your efforts, as the communication is appreciated by the community, but I have to wonder how an entity with the volume of cash you guys have, can't manage server stabilization?

Versper, it's a completely legitimate question, and I hear you loud and clear. We are stubbornly still staying dedicated to only supporting Bitcoin companies, but this hasn't gone well for us thus far. If anyone has suggestions on stable, professional, reliable hosting companies and the like that are Bitcoin-friendly, we are all ears/eyes. Have gone through the gamut thus far and just haven't had anyone materialize with integrity and good customer support.

Thanks again for any assistance Smiley
SatoshiDICE_Kat
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February 14, 2014, 03:22:54 AM
 #1746

We are back to full scale stability and have been merrily processing bets for days. Happy news Smiley Thanks for your patience and patronage everyone.
bolapara
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February 14, 2014, 08:47:10 AM
 #1747

We are back to full scale stability and have been merrily processing bets for days. Happy news Smiley Thanks for your patience and patronage everyone.

But somehow you still have not sent me back my coins.  It's been 18 days now.
SatoshiDICE_Kat
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February 14, 2014, 06:27:47 PM
 #1748

We are back to full scale stability and have been merrily processing bets for days. Happy news Smiley Thanks for your patience and patronage everyone.

But somehow you still have not sent me back my coins.  It's been 18 days now.


Hi there! I believe this is for a bet that was below the minimum, yes? We send those in batches - although 18 days is excessive! We will make sure your coins come back in a jiffy - we send them in batches to prevent additional Blockchain bloat. No worries, you will get a full refund. Thank you for alerting us!
bolapara
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February 14, 2014, 08:53:43 PM
 #1749

Hi there! I believe this is for a bet that was below the minimum, yes? We send those in batches - although 18 days is excessive! We will make sure your coins come back in a jiffy - we send them in batches to prevent additional Blockchain bloat. No worries, you will get a full refund. Thank you for alerting us!

Yes, under minimum bet.  You keep saying they will be sent back but it just isn't happening.  You've told me I'll get my refund "soon" several times now.  You even ignored my last email on this subject.
koplea
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February 16, 2014, 06:47:04 AM
 #1750

great site
I'll try some more tonight  Grin
Chemistry1988
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February 17, 2014, 01:27:31 AM
 #1751

Hi there! I believe this is for a bet that was below the minimum, yes? We send those in batches - although 18 days is excessive! We will make sure your coins come back in a jiffy - we send them in batches to prevent additional Blockchain bloat. No worries, you will get a full refund. Thank you for alerting us!

Yes, under minimum bet.  You keep saying they will be sent back but it just isn't happening.  You've told me I'll get my refund "soon" several times now.  You even ignored my last email on this subject.

Did you get your bitcoin back now?  Huh

Sonny
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February 17, 2014, 05:29:33 AM
 #1752

I would be happy to make an account and deposit funds to play  Grin

You don't need to make an account lol.
Just send your bitcoin (within min and max amount) to one of those 1dice address, and you will get the payment in seconds.

bolapara
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February 17, 2014, 08:04:27 PM
 #1753

Did you get your bitcoin back now?  Huh

Still nothing.
SatoshiDICE_Kat
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February 17, 2014, 08:25:07 PM
 #1754

Did you get your bitcoin back now?  Huh

Still nothing.

I believe you are all paid out now - please let em know if this is not the case! Thanks Smiley))
bolapara
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February 18, 2014, 02:11:38 AM
 #1755

I believe you are all paid out now - please let em know if this is not the case! Thanks Smiley))

No, the bet has not been returned and there is no pending transaction to do so.  I'm going to email support one more time with the transaction details.  I cannot fathom why this is so difficult for your organization to accomplish.
davinchi
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February 18, 2014, 02:15:42 AM
 #1756

I thought satoshi dice no longer available since last incident ?

Coinroll - Bitcoin Dice

[wzpcXiieu7wgPzi64]
SatoshiDICE_Kat
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February 18, 2014, 11:59:24 PM
 #1757

I believe you are all paid out now - please let em know if this is not the case! Thanks Smiley))

No, the bet has not been returned and there is no pending transaction to do so.  I'm going to email support one more time with the transaction details.  I cannot fathom why this is so difficult for your organization to accomplish.

I apologize if I have you confused with another user I have issued a refund for. I don't know why the returned min bets are stalled, but I am issuing refunds to anyone affected. If you have not yet received a refund, please email support@satoshidice.com and we will do so straight away. Thank you!
SatoshiDICE_Kat
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February 18, 2014, 11:59:46 PM
 #1758

I thought satoshi dice no longer available since last incident ?

We are alive and well Smiley
bolapara
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February 19, 2014, 01:45:11 AM
 #1759

My bet has finally been returned.
SatoshiDICE_Kat
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March 05, 2014, 11:13:32 PM
 #1760

Hi everyone,

Just an FYI, bets below the minimum are automatically returned in full. We do this in batches, however, to prevent further blockchain bloat. If it's been 2-3 days and you haven't received your below min coins, let us know at support@satoshidice and we will happily assist.

All good tidings,

Kat
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