Sounds like they're just making excuses to prevent withdrawals, shady business practice in any case.
But I noticed iqcent.pro is only a month old and you did mention she left her funds for months in the platform. Did the account load the same data when she logged in after a long time or she had to appeal and give some previous information first?
In any case, iqcent.com as well as the .pro doesn't seem regulated and is an offshore company so no one knows its team and whereabouts. Huge red flag! I'd move this to scam accusations @op.
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Honestly, there will be clout chasers out there but I'm liking that another wave of people are realizing how fragile centralized exchanges are and these people propagates that idea lol. And perhaps we will see more volume in non full-controlled-CEX. In any case, I don't see why we shouldn't be extra cautious and withdraw.
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I hate to say this but most people who have lost their funds from similar events still haven't gotten their funds back and they have been waiting for yeaaaars! The future is bleak and some people have put in life changing amounts hence it's too much to ask them to calm down. It's a sad day and they can be sad/mad/whatever about it. Let people feel what they want to feel as long as it's not something unhealthy like chasing down regular employees.
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Try to ask them OP, perhaps you'll get an answer.
But giving a very short period of time for holders to withdraw send me alarms as it has always been an attempt to bag funds. I took a look at their past delistment tweets and it looks like this is the usual for them - giving 1-2 weeks time for people to withdraw. Another reason to not store your funds in an exchange.
I suggest paying a close attention to this (or just avoid them completely lol). I forgot the name of the exchange but frequent delisting + giving people very short period of time to withdraw was their scam scheme before halting withdrawals.
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Or because...
oh it was different from this. I quote: (i remember most information were not blurred) - Snip
I hide some for this link, but I send it to HitBTC without any modifications and 7-8 another selfies and scans of my passport. I never had any problem with KYC with other exchanges. The scan or selfie not enough quality?
I use that scan for any KYC, and I have no problem with Binance, Bittrex, or other exchanges. I tried taking photos on a phone camera (Samsung S10) and Canon camera - HitBTC canceled all my attempts. I just want to take my coins and never work with them again, but they even blocked the withdrawal.
You may still be able to find the unedited post in ninjastic and loyceclub but all the links are invalid now. Honestly, it slipped my mind to also report it to those two archive websites, i hope op took down the link not way too long.
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The limit is quite high for a no-kyc buying option that involves fiat ( about 20K USD) which I actually find too good to be true. This is probably only possible because they're not that popular yet. With better alternatives existing, I don't think I'd be using them anytime soon.
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Tip 1: Use trusted platforms with KYC
This doesn't mean much and scammers can use fake/stolen documents. Thousands of users have been using no kyc exchanges and they have been fine. Since you got the tips from a centralized exchange with mandatory KYC, my guess is it's their attempt at making verification palatable lol.
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This happened on Saturday. I state that I find all this very serious and professional, nothing to say. However, I find it a bit strange, let me say it, that withdrawals are blocked despite passing the first 2 stages of the verification, which ensure that you can deposit and withdraw freely. I would therefore expect that in the verification phases ALL the data and documents (including screenshots of the sites to which you intend to withdraw) were required to be able to then operate freely. Because if you tell me that I am authorized to withdraw and deposit, then you do not have to put the red light in front of me saying that you need additional documents. Either you enable me or you don't enable me! I am now waiting for withdrawals to be enabled. I keep you updated.
If you're interested you can look for laxer alternatives in kycnot.me as this is always a possibility when it comes to centralized exchanges in full control. Everything you do is monitored and they can always limit you in some ways while they look into it and additional information could also be requested. Although it can be a drag, I suggest reading the TOS of services you use.
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If there was really a cold storage, I can only imagine that it was setup wrongly. It's not the most convenient and beginner friendly. Perhaps they got lazy and exposed it in an internet enabled environment, have some lousy backup in their day-to-day PC or something. There's always something to fck things up.
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Sometimes people also share sensitive information out of ignorance. Perhaps there was a time where they did not know any better?, which reminds me of that one user who posted a selfie with his passport... What bewildered me was that he didn't mind posting such information because as he said, "all russians are doxxed". Even if that was true, it makes no sense to deliberately share such information to a new audience.
If one has posted sensitive information, I can understand if they wanna 'take a chance' of minimizing the damage by requesting deletion.
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That's what Binance is also mentioning. However, the majority of Redditors on the threads you mentioned claim they have never provided proof of address. That's what I understood, at least. I had provided that since day one of my registration, which is the main reason I found it odd. One suspicion is that they simply want to make sure it's valid. Who knows?
I believe the mandatory proof of address would depend on where [in EEA] you reside, see: Depending on your country, you might need to upload proof of address. It can be your bank statement or utility bill. But yeahhh it's just another possibility. You'd probably need the help from binance to pinpoint the exact reason for your case but I understand the reluctance to speak with their support lol.
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There's also a 'possibility' that your withdrawal address was recognized belonging to a gambling website. Some CEXes tend to be hostile with such, hence I do suggest refraining from directly withdrawing/depositing to/from gambling websites in the future.
As others pointed, you'll probably receive a reply from their account here soon. They're pretty active last time i checked. In a worst case scenario, I think you can request to close your account and withdraw your funds.
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Take a look at cryptopanic.com, it's a news aggregator website for all things crypto. I'm not their regular user so I can't say for sure but maybe somewhere in the settings, you'll be able to customize your feed or something. I've also noticed some questionable sources from there so yeah hopefully there's a way to filter such things. Take note that some features may be paywalled. I'm also not suggesting to solely rely to them as we can't expect them to reach everything but perhaps it could make things easier for you.
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You can’t get rid all of these groups but telegram can definitely do better when it comes to handling scams. I've personally never dabbled with such groups but I've noticed when it comes to battling scams in general, they are falling behind (but this could just be an isolated case). I wouldn't be surprised if scams are put on low priority. Telegram needs to step up their game. Discord seems to be doing a better job at handling scam DMs (at least from my experience). My most recent encounter were all automatically marked as 'likely spam' and had their content hidden.
I am also able to join crypto groups without worrying about scam DMs as there's an option to block all messages coming from non-friends (whitelisting some servers is also possible). Telegram has a similar feature called "archive and mute" that automatically sends PMs from strangers to a chat folder but apparently, it will only show up if a user has received too many messages from unknown contacts.... I can't see what you're trying to do as anything but extremely tough battle so good luck.
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Huh? initiating a refund after more than 2 years!? sorry but that's not how it works. You can't just return a product after 2 years when you don't need it anymore otherwise why would anyone do business? It doesn't matter whether you have used it or not, the point is, you bought it and were able to access it if you wanted to.
Most importantly, the price of bitcoin has changed since 2020. Sorry but it looks like you just found out your money back then has nearly doubled. You need to accept that you have spent your bitcoins and can't get it back anymore. It happens op.
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Damn. That sucks... I'm also leaning towards regulations being the main culprit. Their vision talk gave it away for me: While we had much more planned for LocalCryptos, unfortunately we believe that internal and external factors prevent our small team from fully achieving our vision.
....While any of these alone are not the sole reason, they are each motivating factors in our decision. We weighed up all the options, attempted various alternative solutions to keep the LocalCryptos vision alive, but in the end we made the decision to gradually end our services What could it be other than their main selling points e.g. no kyc, encrypted messages, etc.? which means if they were to introduce KYC/AML polices in their platform, it'd become the shell of its former self.
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