Official Newbie BitInstant Support Thread (Active Customer Support)

[hojo]

I hope we have all learned never to use Bitinstant again. Deposits through Bank of America are cheaper and at least you can trust the bank not to be this incompetent. USRAY i appeciate your efforts in fixing my issue but when you tried to insinuate this was not Bitinstants fault i lost my respect for you. Ignoring me would have been a wiser option but either way I'll never use this service again. Thanks to the poster who alerted me to the drop in bitcoin prices. I spent my remaining coins just in time before the price drop registered. Good luck everyone and middle finger to Bitinstant.

[jasnlcas]

URSAY, can you confirm you received a PM from me.
I sent it and its not in my sent box.
I tried again and its still not in there :/

[andrewb]

I hope we have all learned never to use Bitinstant again. Deposits through Bank of America are cheaper and at least you can trust the bank not to be this incompetent. USRAY i appeciate your efforts in fixing my issue but when you tried to insinuate this was not Bitinstants fault i lost my respect for you. Ignoring me would have been a wiser option but either way I'll never use this service again. Thanks to the poster who alerted me to the drop in bitcoin prices. I spent my remaining coins just in time before the price drop registered. Good luck everyone and middle finger to Bitinstant.

Little more info on this BOA deposit please?

[breel]

URSAY, can you confirm you received a PM from me.
I sent it and its not in my sent box.
I tried again and its still not in there :/

Where do you see a sentbox? all I see is an outbox?

Apart from that, I have the same question

[chase1420]

*IMPORTANT UPDATE*

I am being told that I may have access to the new support software management sometime today.  In the meantime I need to keep trying to help.

If you have a current issue open...EVEN IF I HAVE PUT YOU ON A SUPPORT LIST OR OPENED A TICKET FOR YOU...I need your email address so I can try and contact you with any updates or questions.  I simply cannot manage all users issues thru forum PMs and forum posts with the increasing volume and amount of double posts and posts which do not provide me enough info to open a ticket.

WANT HELP?

Send me a PM with your email address AND order ID # or quote ID # so I can open you ticket or attempt to update you on your current status.

Thanks! 

I don't know if my PMs are showing up as they don't appear in my outbox.
but here is my info.

Time of Transaction: 4/07/2013 4:59
Zip Zap ID: 824900153

Amount I received: .41 BTC
Amount that I am missing: ~.12 BTC

[archimediate]

So, are processes looking better with BitInstant?  Thinking about making a deposit today but kind of unsure...  What do you guys think?

[Leepie]

There is cash in my mtgox account. With the wild swings going on today I'll take it! Thank you for clearing up my order, Bitinstant.

[3sd]

So, are processes looking better with BitInstant?  Thinking about making a deposit today but kind of unsure...  What do you guys think?

I need to make a deposite today and after this idk

[Xosihc]

Ursay is a moron.

But what more can you expect from someone working support on a forum? Intelligent people dont have shitty jobs like that.

Please be a little more considerate.

It was not my choice to do any support from this forum.

Hey Ursay,

Did you get my PM today? Just wanted to check my status on the 4/8 list.

By the way you can just fill my order at market price  haha

Just pushed your order thru myself! 

OHHHHHHHHHHHHHHH MAN!!!!!!! THERE IS HOPE IN THIS WORLD!!! Ursay, you are the fucking man! If I were anywhere near you I'd say I gotta take you out for a beer. Thanks for all the support/communication. You are the soul reason I'll continue to use bitinstant. Please feel free to use me as a reference if anyone else has doubts that you'll come through.

I'll keep checking in on this post too to help defend ya thanks again man!

[glt512]

So, are processes looking better with BitInstant?  Thinking about making a deposit today but kind of unsure...  What do you guys think?

it's been 4 days and I still haven't received anything.

[corvette77]

Usray Where is my order ? I have sent you a pm with my Email but I have not heard a reply from you. I am on the April 9th list. Thanks

[URSAY]

My sig has been updated and contains answers to many of the questions that I receive.

Final 4/10 support list will be posted shortly.

Thanks! 

[shadumdum]

My sig has been updated and contains answers to many of the questions that I receive.

Final 4/10 support list will be posted shortly.

Thanks! 

Hi!

I sent a PM with my info and my email and you said that you were emailing people back but I never got anything. I just wanted to make sure that you are aware of my situation.

It's good seeing that people are having their orders go through! Woo hoo!

[URSAY]

FINAL 4/10 support list includes users that I have logged issues for today and part of yesterday.  If you are not on this list then your issue may of been logged on an earlier date and is still being resolved.

liztah / yero888 / pootsniff / Nachtwind / whoiscasey / uncfun42204 / iwmb / Col-Sanders / gf.ricardo / chubbychecker / bitcoinfiend / alternative30 / watchboy / ASM11 / chase1420 / xqr / maxspace321 / damavox / kmicro / iridium77 / archimediate / Tejh / bigpoppapump69 / cayson / Bunks / cassiolandim / devz0r / v1le / endlessdark / joae1975 / khesquid / karmic / Sowhat / voos / bitcrazynoob / dookiedue / koob / baggage / jwest411 / shivamachoman / Betelquese / cubism4nerds / EdsWow1 / lentilsoup94 / dannnk / Betelquese / bccdn / 3sd / breel / paradoxal / Kennedy3789 / spiritglove

[duquevalentino]

Just would like to inform that my exchange was done successfully.

Thank you, Ursay!

[spiritglove]

FINAL 4/10 support list includes users that I have logged issues for today and part of yesterday.  If you are not on this list then your issue may of been logged on an earlier date and is still being resolved.

liztah / yero888 / pootsniff / Nachtwind / whoiscasey / uncfun42204 / iwmb / Col-Sanders / gf.ricardo / chubbychecker / bitcoinfiend / alternative30 / watchboy / ASM11 / chase1420 / xqr / maxspace321 / damavox / kmicro / iridium77 / archimediate / Tejh / bigpoppapump69 / cayson / Bunks / cassiolandim / devz0r / v1le / endlessdark / joae1975 / khesquid / karmic / Sowhat / voos / bitcrazynoob / dookiedue / koob / baggage / jwest411 / shivamachoman / Betelquese / cubism4nerds / EdsWow1 / lentilsoup94 / dannnk / Betelquese / bccdn / 3sd / breel / paradoxal / Kennedy3789 / spiritglove

I have sent you 2 PM's for what ever reason, I have no confirmation of them in my message folders, Did you get my PM's?

[EdsWow1]

found something new  (comment from bitinstant about all that troubles) :

http://bitinstant.squarespace.com/blog/2013/4/10/bitinstant-dealing-with-increased-traffic-and-transaction-de.html

[EdsWow1]

thx @ursay, to be on that list ...

[glasshouse]

I've noticed that there has been several people who have had their issues resolved, but I am curious if any of those were for pulling USD out of BitInstant?  Or even more simply like mine which was USD exchange coupon to USD PayPal?  No market to even deal with for my issue, the issue was only the money didn't come out of BitInstant's PayPal account and into my account.  I just picture a first level support that hands off the more difficult items to second level and is able to quickly fix simple items, but either that isn't the case with the support or they fraudulently don't have the cash flow available on the PayPal side to fulfill my order (which was pretty small in comparison to others.)

Thanks!

[andrewb]

So would BitInstant like to comment on what is going to happen to those who deposited over a week ago, and yet have still not received our funds, missing a fairly sizable BTC bubble that happened today. I would have sold a decent chunk of my BTC off at ~$250 (after ostensibly buying at ~115 if I got my funds as expected) to probably cover my some portion of my initial investment, and kept the rest in BTC. Because of the 7+ day delay in receiving funds though I and many others have missed the opportunity.

I can't say for sure what exactly I would or would not have done with my BTC had I had it when the bubble approached and began, but I would have been in control had I had my own money....