Official Newbie BitInstant Support Thread (Active Customer Support)

[xqr]

YES! I finally see the unconfirmed transaction coming in.

Question, I'm getting a market price of $170.335772852, but on 4/3/2013 the high was $146 (and closer to $125 when I made the transfer).

Is bitinstant not honoring the prices at the time of the transaction anymore?

They are. You have to do the math and let them know this. You also have to request for a new ticket to be opened up. They will close your first ticket (which I am glad they were able to fix! I have seen a lot of your posts over the last couple of days.), and then a new ticket will have to be opened to get the difference in price. I had my first ticket close, and made a new ticket to get the difference, but it hasn't been done yet. It looks like we're still gonna have to wait for that at this point.

Ah, thanks for the info. I'll submit the ticket and stop harassing URSAY then finally.

[shadumdum]

YES! I finally see the unconfirmed transaction coming in.

Question, I'm getting a market price of $170.335772852, but on 4/3/2013 the high was $146 (and closer to $125 when I made the transfer).

Is bitinstant not honoring the prices at the time of the transaction anymore?

They are. You have to do the math and let them know this. You also have to request for a new ticket to be opened up. They will close your first ticket (which I am glad they were able to fix! I have seen a lot of your posts over the last couple of days.), and then a new ticket will have to be opened to get the difference in price. I had my first ticket close, and made a new ticket to get the difference, but it hasn't been done yet. It looks like we're still gonna have to wait for that at this point.

Ah, thanks for the info. I'll submit the ticket and stop harassing URSAY then finally.

Good plan! I know it was iffy for awhile, but he has never quit working. Gotta give that man some crazy props.

[br9590]

Order 02e7f02d-df19-4692-b965-3dfd62b8d910 placed Mon Apr 8 17:32:09 2013

Dwolla to bitcoin address: 1EzFgs7kGyHXY8axRqy5SGrDseNeAf3vzL

for $60

contacted support multiple times, no answer at all

stuck at MTGox Order Loading event ID: 91f702e5-603b-4288-a9db-1c10fc4c6e39

[uncfan42204]

PLEASE URSAY ive been waiting long enough just please push my order through ive spent so much of money on bitinstant u owe me atleast customer support
Merchant order ID
f50bd369-b3a6-4c3e-bf20-07303c4bff54
Customer account ID
878 288 406

Amount to Pay: $303.95


Thanks

[haggady]

Do a lot of people here have their Order Event Log stuck at "Quote for new transaction"?

[aqrulesms]

Do a lot of people here have their Order Event Log stuck at "Quote for new transaction"?

That basically means your money did not go through. 

[spiritglove]

I have 2 transactions that were placed at Blockchain.info and processed by Bitinstant. I have been patiently waiting for Clair of ZipZap (ZipZap Ticket # 3408) to give me the Merchant ID Number for these to payments to bit instant, she has not yet provided that information. ZipZap has suggested that I contact Bitinstant.
 The following is the Account information  I received during the transaction:
 The 1st. is:

Amount to Pay: $503.95
Receive Code: 9611
Account Number: 543931851

and the second is :

Amount to Pay: $128.95
Receive Code: 9611
Account Number: 649149804

 I need the Merchant Order ID number
 I have not received these funds. I do have another transaction pending resolve on the 4/10 list.
 These two transactions are completely different issues.
 Email billhill24@yahoo.com

[FYourself]

Am i ever gonna get some support? Seriously. Respond to my PMs.

[glt512]

Do a lot of people here have their Order Event Log stuck at "Quote for new transaction"?

that's the last thing it says on my status too

[cubism4nerds]

OrderID: 3d08445a-1256-4a68-8086-da4cc88215a5

Been waiting for over a week

https://i.imgur.com/sdfsdV9.gif

And...?

Do you have it now??? 

Waiting as well!!

This is a bit aggravating (responding to PMs would be good too).

[gacbmmml]

I sent 443.95$ 04/05 @ 520pmEST thru Wal-Mart/Moneygram/Zip/Zap/Bitinstant/Mtgox and my $$ is nowhere to be found. Could you please put me on a support list?

OrderID: bea9620e-f1e3-45ed-9dca-9548dc07a29a
EventID: e6d8e6af-f43b-442b-a11b-8e51d007a5ff
DestAccount: M24372891X
QuoteID: 7a23c122-becc-499b-934b-23e0a3bbd581
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365197050.8
APIResponse: MTGOX-USD-WJ4PA-483H3-C6RM7-9723D
FundsSent: $422.444 USD

Coupon code up for grabs lol

?

never post a coupon code to a public forum. anyone can redeem that including you. SEE WHERE IT SAYS APIRESPONSE ?? put that code into mt gox and get your monies

now my coupon can't be used. Wtf...what now?

LMAO. Classic.

[shadumdum]

Am i ever gonna get some support? Seriously. Respond to my PMs.

Sending him a bunch of PM's is only going to slow things down. And he is now sleeping I hope.

[FYourself]

I sent 443.95$ 04/05 @ 520pmEST thru Wal-Mart/Moneygram/Zip/Zap/Bitinstant/Mtgox and my $$ is nowhere to be found. Could you please put me on a support list?

OrderID: bea9620e-f1e3-45ed-9dca-9548dc07a29a
EventID: e6d8e6af-f43b-442b-a11b-8e51d007a5ff
DestAccount: M24372891X
QuoteID: 7a23c122-becc-499b-934b-23e0a3bbd581
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365197050.8
APIResponse: MTGOX-USD-WJ4PA-483H3-C6RM7-9723D
FundsSent: $422.444 USD

Coupon code up for grabs lol

?

never post a coupon code to a public forum. anyone can redeem that including you. SEE WHERE IT SAYS APIRESPONSE ?? put that code into mt gox and get your monies

now my coupon can't be used. Wtf...what now?

LMAO. Classic.

it was probably never active in the first place due to you selecting a direct deposit.

[damavox]

URSAY,  PLEASE LOOK BACK A FEW PAGES AND RESPOND TO MY QUESTION. I WAS ON THE 4/10, I PMED YOU MY EMAIL ADDED AND BEFORE ALL THAT WAS SUPPOSE TO HAVE MY ORDER PUSHED THROUGH ON 4/8!  I STILL HAVE NOT RECEIVED MY COINS OR ANY ANSWERS OR RESPONCE AFTER SENDING YOU MY EMAIL ADDRESS.

[stevendevlin]

What is the minimum amount for a transfer between exchanges(using coupons)? I was trying to send 15.40 from BTC-e to Mtgox today and after submitting the form I'd just get redirected to the homepage.

[shadumdum]

What is the minimum amount for a transfer between exchanges(using coupons)? I was trying to send 15.40 from BTC-e to Mtgox today and after submitting the form I'd just get redirected to the homepage.

Someone can correct me if I am wrong, but I'm almost positive that the minimum is $20.

[Nachtwind]

Seems like i make my way through supporting lists... and still got nothing...

[BitcoinRetirementAccount]

Used Bit Instant to get coins, as it was highly recommended by a good friend. Gotta say, the CVS method worked pretty well. I felt like it was pretty easy and if time is of the essence (and you don't have a mtgox account verified) I would highly recommend it as well.

HOWEVER - when I am looking at my "wallet" (with BlockChain.info) and the "transaction" history, I noticed a few things that are very concerning, and might deter me from using them in the future. Correct me if I am wrong, but as soon as I receive my confirmation from ZipZap that a payment was made, my order is then placed on the market at market price. I know that volume is a pretty big aspect here since you can't buy coins if there are no coins that are being sold, or to a lesser extreme, there are more people trying to buy coins than there are available. I have been under the impression that while the coins might not come instantaneously, Bit Instant would still honor the price at the time of the transaction.

After getting my first email from ZipZap that the payment was "successful", I received an email from Bit Instant 57 minutes later regarding my "recent transfer". The value at the time of transaction is almost 10% less than what I paid - not cool. For example, I took my $500 cash to the CVS and then did the order and everything - Bit Instant took their 3.99% fee, and then ZipZop to my BeBop charged me their flat $3.95 fee, so the total amount was $503.95, $480.05 of which was used to buy bitcoins at the market price. Using the $480.05 amount that was remaining after fees and such, I received 2.76661085 bit coins - roughly $173.51 per coin (not cool). When I pull up my transaction history with BlockChain - specifically that transaction, I noticed underneath the amount transferred, it says "Value at time of transaction $ 439.89"... hmmm... well... if I divide THAT $439.89 by my 2.7661085 coins received, that means I should be at a value of ~$159 a coin... so what's the deal with that?

[candy7]

I am interested in getting a small loan in order to pay a bill. I found this board searching for Paypal Loans. Are there any lenders willing to lend $50 to $100 for a few weeks? I would be willing to borrow up to $2000, but will need more time to pay that back of course. My most urgent need right now is just $50 to $100.

[justtired]

People I highly suggest you think twice about using bitinstant again. Then think again. It's all very nice that some of you are getting your issues resolved, but eventually the gig will be up and they will burn all of you. I have been waiting since November for my issue to be resolved. I suspect that I will never see that money. It's not enough to go to court over, though I have spent a lot of time and energy trying to get it fixed. You might get this issue fixed (complain on reddit, that seems to be working for many) but the next time may be the time they chose to take your money. I am not the only one that has been waiting for a long time, that has been subject of Charlies lies and scams. Stupidly I didn't do enough research and didn't pay attention to the negatives bit"instant" was getting. Do not be stupid like me, do not use bit"instant" again. They will scam you eventually. Each and everyone of you that continues to use their "service" will get burned.