Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

Done with PMs.  If you didn't receive a response then your issue is already logged, we already have enough info, and we are working on your issue!

Please stop asking why you are not being carried over from a previous dated list to a newer dated list.  My system logs issues daily and I do not carry issues forward to new dated lists.  Your ticket priority does not change.  Read my sig if you are confused.

Getting into the thread now and I hope to post a working 4/11 list soon.  Thanks!  

My issue is still not resolved and I did not get a PM!   Where's my money!?!?

Level 2 support shows your issue as [RESOLVED].  Is this not the case?  Thanks! 

No...you short changed me on the amount owed.  Yankee said he would honor the price we purchased at.  I am have PMd you and you added me to the 4/9 list but I have not seen the difference made up to me yet.  I purchased coin at about $153 but two days later you bought coin for me at about $190.  I am owed the difference.

Thanks for being clear that your first ticket was resolved and that I need to open a second ticket for you regarding this new issue.  You will appear on the 4/11 list. 

You fixed the 4/7 issue.  Then you open a 4/9 ticket to reimburse the amount you short changed me.  Why now put me on a new list?  Why not just resolve 4/9 list??

We resolved the first issue.  Another issue has been created as a result of the solution to the first issue.  I need to open a new issue to correct it.  Explaining my processes over and over slows us down.  Doing what I ask, reading my posts and sig and working with me speeds things up.  Can we work together?

You keep creating work for yourself by creating new lists without resolving old ones you fucking moron.  Now try working on 4/9 list (and older ones) before you start creating new ones.

I create lists AND I resolve issues.  I do many things.  Calling me names does not help me work on your issue and in fact makes me not want to work to help as much as I already do.

[URSAY]

URSAY, I've read your sig twice now and I've yet to see anything pertaining to these "working lists".

Is there any other information I can give you that will help expedite this process? I want to help you help me.

bitinstant.com/contact

I was on the 4/9 list...

Has it gone through?  I don't want to just be passed from list to list - it's ridiculous.

If you have been reading my posts and sig you would already know that this is not the case.

[cubism4nerds]

URSAY, I've read your sig twice now and I've yet to see anything pertaining to these "working lists".

Is there any other information I can give you that will help expedite this process? I want to help you help me.

bitinstant.com/contact

I was on the 4/9 list...

Has it gone through?  I don't want to just be passed from list to list - it's ridiculous.

If you have been reading my posts and sig you would already know that this is not the case.

Then wat will moving me from one list to another without keeping the order do?

[bub]

This works.

[guppywily]

URSAY, I've read your sig twice now and I've yet to see anything pertaining to these "working lists".

Is there any other information I can give you that will help expedite this process? I want to help you help me.

bitinstant.com/contact

I have already submitted my issue as of yesterday without hearing anything back at all.

That's the reason I'm here; I feel as if I'm being ignored by the automated system.

I'm still on this 4/11 list correct? You said that I was on it before your important update.

You know you could easily make me go away by just manually sending 1.5btc to my address. Surely you guys have at least that lying around.

[Singlebyte]

OK...I am now ALSO on your authorized support form you linked to above.  Lets see if anyone with authority can resolve the issue!?

[mwp]

URSAY, I've read your sig twice now and I've yet to see anything pertaining to these "working lists".

Is there any other information I can give you that will help expedite this process? I want to help you help me.

bitinstant.com/contact

I was on the 4/9 list...

Has it gone through?  I don't want to just be passed from list to list - it's ridiculous.

If you have been reading my posts and sig you would already know that this is not the case.

Hi URSAY,

Per the PM I sent you yesterday, my initial issue has been resolved. As indicated in my message, I need to open a second ticket to be reimbursed for the difference in exchange at time of deposit vs what I was actually paid out. I don't need any direct response on the forum, or even a PM, but I would like to make sure my new ticket has been opened up. Here is my info once again:

Zipzap Acct# 520103516
Order ID   1196a228-be1c-46fe-92b6-d4556bf7e95d
Quote ID   de82862f-fb47-424d-b096-ce32e46558c1
Event ID   0c389825-4a52-40fd-b615-051aa385bab9

The rest of my info (email, etc.) is in the PM I sent yesterday, as is the approximate amount that Bitinstant needs to reimburse me (between 0.3 and 0.4 BTC if we are going off of average price at time of deposit). I just want to make sure I'm on a list of some wort so this can all get resolved. Thank you for your help.

[ajturnip]

Ursay or bitinstant....can you please log my issue....I still haven't received any response or even any acknowledgement for all of my emails and forum posts.

Here's the relevant information for my order:

OrderID: 170b9a2e-a38f-4d9e-8746-063a1061a38d
EventID: 7224dc04-331e-4d25-aa6c-fa1263b660f6
DestAccount: 1D2SK3SU47hgQ644CKbvaaQwNRrR6DhUrN
QuoteID: 8ae26104-a6c0-4c0b-b673-addb33852ad1
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365551667.78
APIResponse: {'Transaction_id': u'5164a9b93fa78d7e615fb214'}

[URSAY]

URSAY, I've read your sig twice now and I've yet to see anything pertaining to these "working lists".

Is there any other information I can give you that will help expedite this process? I want to help you help me.

bitinstant.com/contact

I was on the 4/9 list...

Has it gone through?  I don't want to just be passed from list to list - it's ridiculous.

If you have been reading my posts and sig you would already know that this is not the case.

Hi URSAY,

Per the PM I sent you yesterday, my initial issue has been resolved. As indicated in my message, I need to open a second ticket to be reimbursed for the difference in exchange at time of deposit vs what I was actually paid out. I don't need any direct response on the forum, or even a PM, but I would like to make sure my new ticket has been opened up. Here is my info once again:

Zipzap Acct# 520103516
Order ID   1196a228-be1c-46fe-92b6-d4556bf7e95d
Quote ID   de82862f-fb47-424d-b096-ce32e46558c1
Event ID   0c389825-4a52-40fd-b615-051aa385bab9

The rest of my info (email, etc.) is in the PM I sent yesterday, as is the approximate amount that Bitinstant needs to reimburse me (between 0.3 and 0.4 BTC if we are going off of average price at time of deposit). I just want to make sure I'm on a list of some wort so this can all get resolved. Thank you for your help.

***IMPORTANT UPDATE***

 

ALL ISSUES MUST NOW GO THRU...

bitinstant.com/contact

The 4/11 list is now CLOSED.  If you are not on this list then you should go to the above URL

This is the beginning of more customer support improvements which will speed up response time.  I would suggest you add as many details as possible to your requests as this will also speed up the process of your resolution!

THANKS!   

[URSAY]

Ursay or bitinstant....can you please log my issue....I still haven't received any response or even any acknowledgement for all of my emails and forum posts.

Here's the relevant information for my order:

OrderID: 170b9a2e-a38f-4d9e-8746-063a1061a38d
EventID: 7224dc04-331e-4d25-aa6c-fa1263b660f6
DestAccount: 1D2SK3SU47hgQ644CKbvaaQwNRrR6DhUrN
QuoteID: 8ae26104-a6c0-4c0b-b673-addb33852ad1
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365551667.78
APIResponse: {'Transaction_id': u'5164a9b93fa78d7e615fb214'}

***IMPORTANT UPDATE***

 

ALL ISSUES MUST NOW GO THRU...

bitinstant.com/contact

The 4/11 list is now CLOSED.  If you are not on this list then you should go to the above URL

This is the beginning of more customer support improvements which will speed up response time.  I would suggest you add as many details as possible to your requests as this will also speed up the process of your resolution!

THANKS!   

[superrambo]

I made a moneygram transaction 1 week ago on 4/4/13 for 500$ MtGox deposit at a CVS store but accidentally put my bitcoin address instead of my mtgox account number. I have tried to contact bitinstant constantly over the last week because my 500$ are inaccessible and in limbo. They replied that they are going to re-process the transaction and I should receive the funds after MtGox clears them.

Instead, I get one of those bitinstant confirmation e-mails that the transaction went through, but it is to THE SAME bitcoin address I mistakenly put 1 week ago that caused this whole mess. They didn't even bother changing the "Destination address" to the mtgox account number I specified. I have been in touch with whoever handles customer support at bitinstant, but they clearly do not understand the issue or simply made a mistake with the second re-processed transaction.

I really need help from someone who knows what they are doing and can simply re-process the transaction for me or provide me with a MtGox coupon that I can redeem on my own. I can provide all details of the transaction. I have received no response from bitinstant support after 4 nights and no deposit to my MtGox account so I came to this forum for more help. I am pretty sure they just closed my ticket and tossed it in the trash.

Thanks.

[mwp]

URSAY, I've read your sig twice now and I've yet to see anything pertaining to these "working lists".

Is there any other information I can give you that will help expedite this process? I want to help you help me.

bitinstant.com/contact

I was on the 4/9 list...

Has it gone through?  I don't want to just be passed from list to list - it's ridiculous.

If you have been reading my posts and sig you would already know that this is not the case.

Hi URSAY,

Per the PM I sent you yesterday, my initial issue has been resolved. As indicated in my message, I need to open a second ticket to be reimbursed for the difference in exchange at time of deposit vs what I was actually paid out. I don't need any direct response on the forum, or even a PM, but I would like to make sure my new ticket has been opened up. Here is my info once again:

Zipzap Acct# 520103516
Order ID   1196a228-be1c-46fe-92b6-d4556bf7e95d
Quote ID   de82862f-fb47-424d-b096-ce32e46558c1
Event ID   0c389825-4a52-40fd-b615-051aa385bab9

The rest of my info (email, etc.) is in the PM I sent yesterday, as is the approximate amount that Bitinstant needs to reimburse me (between 0.3 and 0.4 BTC if we are going off of average price at time of deposit). I just want to make sure I'm on a list of some wort so this can all get resolved. Thank you for your help.

***IMPORTANT UPDATE***

 

ALL ISSUES MUST NOW GO THRU...

bitinstant.com/contact

The 4/11 list is now CLOSED.  If you are not on this list then you should go to the above URL

This is the beginning of more customer support improvements which will speed up response time.  I would suggest you add as many details as possible to your requests as this will also speed up the process of your resolution!

THANKS!   

Sounds good Ursay. Thank you for your response, and for the hard work and long hours you are clearly putting in. Hopefully the new system can provide you with some relief/reduced workload. Good luck.

[URSAY]

I made a moneygram transaction 1 week ago on 4/4/13 for 500$ MtGox deposit at a CVS store but accidentally put my bitcoin address instead of my mtgox account number. I have tried to contact bitinstant constantly over the last week because my 500$ are inaccessible and in limbo. They replied that they are going to re-process the transaction and I should receive the funds after MtGox clears them.

Instead, I get one of those bitinstant confirmation e-mails that the transaction went through, but it is to THE SAME bitcoin address I mistakenly put 1 week ago that caused this whole mess. They didn't even bother changing the "Destination address" to the mtgox account number I specified. I have been in touch with whoever handles customer support at bitinstant, but they clearly do not understand the issue or simply made a mistake with the second re-processed transaction.

I really need help from someone who knows what they are doing and can simply re-process the transaction for me or provide me with a MtGox coupon that I can redeem on my own. I can provide all details of the transaction. I have received no response from bitinstant support after 4 nights and no deposit to my MtGox account so I came to this forum for more help. I am pretty sure they just closed my ticket and tossed it in the trash.

Thanks.

***IMPORTANT UPDATE***

   

ALL ISSUES MUST NOW GO THRU...

bitinstant.com/contact

The 4/11 list is now CLOSED.  If you are not on this list then you should go to the above URL

This is the beginning of more customer support improvements which will speed up response time.  I would suggest you add as many details as possible to your requests as this will also speed up the process of your resolution!

THANKS!   

[Nachtwind]

Getting impatient here.. was on 4/8 and 4/9 with the same issue. Got no response via PM, mail or any other way. Not even a mental projection.
So... what is now the point. WIll i have to talk to you yet again or can i file a scam complaint? I mean, so far i never had trouble with bitinstant but this whole issue is getting _really_ ridicolous..
All i wanted was some Money trasnfered from Gox code to Paypal... which is not that hard. Of course the GoxCode was already credited so i cannot charge back via gox and here i was moved from list to list.. I feel really pissed by now.

[Bitmantrader]

I made a Bitinstant USD transfer with order number "280db6c3-f11d-4698-8d6f-1a24c8f133c1". I received an "insufficient funds notice" and my transaction was denied. However, Bitinstant used my Mt. GOX USD coupon and I have not received a refund. I have over $700 missing. I have emailed their support several times but have not received any response. When can I get my money back?

[Nachtwind]

I made a Bitinstant USD transfer with order number "280db6c3-f11d-4698-8d6f-1a24c8f133c1". I received an "insufficient funds notice" and my transaction was denied. However, Bitinstant used my Mt. GOX USD coupon and I have not received a refund. I have over $700 missing. I have emailed their support several times but have not received any response. When can I get my money back?

If you read the past 20 pages you will see the solution is "Sometime between now and 4 to 6 BFL weeks.."
I try to stay constructive with my critics.. but communication is not exactly the best feature of the support there..

[URSAY]

I made a Bitinstant USD transfer with order number "280db6c3-f11d-4698-8d6f-1a24c8f133c1". I received an "insufficient funds notice" and my transaction was denied. However, Bitinstant used my Mt. GOX USD coupon and I have not received a refund. I have over $700 missing. I have emailed their support several times but have not received any response. When can I get my money back?

If you read the past 20 pages you will see the solution is "Sometime between now and 4 to 6 BFL weeks.."
I try to stay constructive with my critics.. but communication is not exactly the best feature of the support there..

4-6 weeks???  I never said anything of this nature.

I am here communicating with you in real time!  What more can you ask for?

Submit your support requests and questions at...

bitinstant.com/contact

 

[Dâniel Fraga]

What about my order? Everything was paid and confirmed by Zipzap...

https://www.bitinstant.com/order_status/17784607-c89b-47ed-9042-ea84ec208f00

Could someone at Bitinstant explain what's happening?

[Nachtwind]

I made a Bitinstant USD transfer with order number "280db6c3-f11d-4698-8d6f-1a24c8f133c1". I received an "insufficient funds notice" and my transaction was denied. However, Bitinstant used my Mt. GOX USD coupon and I have not received a refund. I have over $700 missing. I have emailed their support several times but have not received any response. When can I get my money back?

If you read the past 20 pages you will see the solution is "Sometime between now and 4 to 6 BFL weeks.."
I try to stay constructive with my critics.. but communication is not exactly the best feature of the support there..

4-6 weeks???  I never said anything of this nature.

I am here communicating with you in real time!  What more can you ask for?

Submit your support requests and questions at...

bitinstant.com/contact

 

This "Real time chat" is nice if yuo get a response. The only response i got so far was this and that my name turned up on multiple lists... due to the nature of my problem:
Sending Mtgox code to bitinstant to receive money via paypal i personally dont think its a big deal and could be resolved within minutes, especially since the goxcode was already credited to bitinstant.
So my question right now is: Is my problem still worked on ( 4/8 and 4/9 lists or 4/8 and 4/10 not sure right now) or do i have to, again, submit my problem?

[URSAY]

What about my order? Everything was paid and confirmed by Zipzap...

https://www.bitinstant.com/order_status/17784607-c89b-47ed-9042-ea84ec208f00

Could someone at Bitinstant explain what's happening?

***IMPORTANT UPDATE***

     

ALL ISSUES MUST NOW GO THRU...

bitinstant.com/contact

The 4/11 list is now CLOSED.  If you are not on this list then you should go to the above URL

This is the beginning of more customer support improvements which will speed up response time.  I would suggest you add as many details as possible to your requests as this will also speed up the process of your resolution!

THANKS!