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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3039465 times)
bitdigger2013
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November 06, 2014, 02:02:03 PM
 #39021

Well it has finally happened. The first time the pci-e cable melted on the psu and I was able to avoid RMA.

This time the connector on the cube fried. One of the 6 pins is completely black and it won't power up anymore.

Sent support/rma request.

Your request (35659) has been received and is being reviewed by our support staff.

I know KNC does not work on weekends. Will keep this thread updated with procedure and responses.

EDIT: The cables used are the stock cables that come with the Seasonic x-1050. These cables are 16AWG and state they are High Current on the box.
1. 80PLUS® Gold Certified Super High Efficiency  
2. Full Modular Cabling Design  
3. Patented DC Connector Module with Integrated VRM [Voltage Regulator Module]  
4. DC to DC Converter Design  
5. Seasonic Hybrid Silent Fan Control  
6. Sanyo Denki San Ace Silent Fan  
7. Conductive Polymer Aluminum Solid Capacitors  
8. Highly Reliable 105℃ Japanese Brand Capacitors  
9. Tight Voltage Regulation [±3%]  
10. Active Power Factor Correction [99% PF Typical]  
11. High +12V Output  
12. High Current Gold Plated Terminals  
13. Dual Sided PCB Layout  
14. Ultra Ventilation [Honeycomb Structure]  
15. Multi-GPU Technologies Supported  
16. All-in-One DC Cabling Design  
17. Easy Swap Connector  
18. Universal AC Input [Full Range]  
19. 5 Years Warranty Picture of connector on cube:




UPDATE:


1. November 1, 2014 (Saturday) Sent KNC support email informing them of the burnt connector and asking for official guidance/procedure. Request #35659

2. November 3, 2014 I got an email from KNC this morning. I have responded with the picture that has been uploaded in the OP.

Anna (kncminer)
Nov 03 11:58
Dear Marc,
We had already shipped PCI-e cables.
We are really sorry to hear about what happed and are going to grant you with RMA to replace the connector for you as soon as possible.
Could you please send us the picture of the connector that is burnt?
Thank you.

Best regards |
Med vänlig hälsning
Anna

3. November 4, 2014 I received an update this morning. I have been authorized for an RMA. HOWEVER I must pay shipping the cube back to KNC. From Canada it costs ~$300 via FEDEX or UPS. Canadapost $150. I am disappointed that I should be responsible for paying shipping when this is a known defect with the Titan. I have asked, politely, that KNC provide me a return shipping label given the fact that this is a design flaw and no Y cable was provided as of yet. I am also worried about taxes on the way back. Since they are asking me to declare a value of $400USD I infer that they will in turn declare a non zero value when they return the fixed cube. That means I will have to pay another 15% of taxes on something I already own.

Hugo (kncminer)
Nov 04 09:28
Hi,
We can at this stage offer you an RMA.
Please put RMA-T141104-01 in large writing on the box and send the cube back to the following address:
KnCMiner
Birger Jarlsgatan 33
11145 Stockholm
Sweden
We will review the cause of the issue and get back to you as soon as possible with a replacement or a repaired cube.
Please note that the shipment to us will need to be paid by the customer and we will pay for the return shipment. You should declare the value per cube at 400 USD.
Thank you,
Med vänlig hälsning | Best regards
Hugo Svanborg
Kncminer
www.kncminer.com
Office: +46 8559 253 20

4. November 4, 2014 I found a cheaper option with CandaPost. 4 business days guaranteed service to Sweden. This was their cheapest option other the economy surface which has an estimated 4-6 week delivery standard. I have since paid myself for this label and have modified my request to KNC from providing return label to providing a reimbursement for $95.34CAD which is the cost of the shipping.


Update:

5. November 6, 2104 I got an answer from Keith today saying that the only way the connector burns is if I didn't follow the guidelines they suggested or that I didn't connect the cable correctly and that is what will cause 1 pin to burn. However I asked for an explanation of what I did wrong since I used:

    1. 16AWG PCI-e cable was used
    2. Seaonsic cables are HCS with grimped terminals to 16AWG wire (as noted in OP with description from the PSU Manufacturer)
    3. I properly pushed the cables into the connectors
    4. Y cables have not been received so this was impossible for me to use.

I have replied again asking for reimbursement of shipping fees and an explanation of exactly what I did wrong from their suggested guidelines.


Keith (kncminer)

Nov 06 09:21

Hi,

Apologies for the delay in reply. We offer return shipping for components that are DOA or similar. We have provided recommendations and steps to ensure that the cubes port do not burn, they can usually only burn if the connector is not making full contact on all 6 pins as the power then only travels down a few of the pins and overloads them.

We will repair/replace the cube and send it back to you in the quickest way possible.

Med vänlig hälsning | Best regards

Keith Gurnett

Kncminer
www.kncminer.com
Office: +46 8559 253 20
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cryptodevil
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November 06, 2014, 02:06:08 PM
 #39022

Quote from: KnC
We will repair/replace the cube and send it back to you in the quickest way possible.

As long as it doesn't require any work outside of normal office hours mon-fri and doesn't cost us anything and doesn't make me get up from this chair and doesn't make me have to root through a shit-ton of these damn cubes to find one that might actually work.

But, other than that, sure it'll be 'the quickest way possible.


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btc_uzr
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November 06, 2014, 03:01:10 PM
Last edit: November 06, 2014, 03:59:51 PM by btc_uzr
 #39023

jjwhitehead1991 commented
Today, 04:44 PM
Kurt,
I have discussed this with the ECC. They have read your TandC and the product description. They have informed me that I am entitled to cancel this order and that I am entitled to a full refund of the amount paid.

**has meanwhile been deleted got it wrong, but usually
Kurt removes any post pointing out that they behave illegal and that each customer is entitled to a refund in less than 20minutes - I smell fear

..and Thou shalt spread the coin in the name of cryptography for eternity
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November 06, 2014, 03:05:58 PM
 #39024

Can't see that cutting the mustard with KnC.

I know of people who have had to resort to emailing the Swedish Embassy in their country in order to try and explain that KnC are claiming privileges for refusing refunds that don't exist in the EU and asking the Embassy to explain if Swedish company law actually permits that sort of "you'll get what your given even if it doesn't perform as was originally promised" shitty attitude.

 

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vesperwillow
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November 06, 2014, 04:43:54 PM
 #39025

If only they'd use the right amount of plugs per PCB, and didn't use Chinese-sourced cheap plugs... then perhaps it would've been a decent product. Feel  bad for the folks who paid for this stuff.


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November 06, 2014, 06:16:14 PM
 #39026

Just to let everyone know here that bought their cubes and don't live in Sweden.

I have just confirmed several lawsuits against KNC.
Personally, I'm among them. Being a swede and having contacted a lawyer specializing in helping civilians against big companies it is blatantly apparant that they have breached their own contract (and Swedish as well as European laws) on so many points that it would outright become a joke if they aren't convicted in Swedish court.

At this point however, I doubt KNC will reimburse anyone that isn't ready to sue them, which must suck for anyone outside of Sweden. If you have a home insurance here, it pays for the vast majority of the court costs, and no, KNC doesn't have dozens upon dozens of lawyers - it's one. A single one.
They aren't a vast multinational powerhouse able to ignore the laws, yet.

So if you have cubes coming but you want out of the horrific situation us Titan pre-orders are in then a successful lawsuit is pretty much the only way to go. Do under no circumstances accept the package, tell them to return it to the sender and that you don't want anything to do with it (if you're suing). Accepting the package is the game over in regards to getting your money back.

Personally I say ban KNC, gut their company for their criminal behavior and ostracize them internationally, then let them sit and adore their broken hardware like they deserve.

Even if I loose my lawsuit, I'm doing this to prove to all you guys that ordered a Titan but accepted the "no refund" crap they're pulling, that KNC isn't invulnerable only because they cite non-existing laws and then cite that their "lawyers" did everything by the book. It's complete BS and they really can't do what they are doing and get away with it (yet anyway, we'll see in court).
Like my lawyer told me; It would be a mockery of the law if they were to get their way.
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November 06, 2014, 07:40:46 PM
 #39027

Indeed.  Tighten the screws on these incredible pricks.  They're swimming in money thanks to us and deserve to lose as much of it as possible.
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November 06, 2014, 08:17:02 PM
Last edit: November 07, 2014, 03:23:30 AM by s1gs3gv
 #39028

Titan owners need a judgement against KNC that INCLUDES PUNITIVE DAMAGES for deceptive advertising practices, late delivery and lost income. Not just a win, a victory.

I am not a lawyer but I'd expect KNC to appeal any such judgement hoping to avoid a precedent that would open the floodgates so any legal action against KNC is likely to be drawn out and expensive. Of course, KNC know we know this and they count on it as a deterrent. That is what allows them to abuse their customers with an attitude of impunity.

And there are still some Neptune customers waiting for refunds … KNC has been dragging their feet for many months in some cases. If you get an actual judgement against KNC you probably have a good chance of getting your money quickly but if they agree to a refund in order to avoid legal action your chances of a quick refund will depend on the agreement you make with KNC at the time. Given the opportunity, they will drag their feet.

On the other hand, they are likely to agree a refund when cornered in order to avoid a legal precedent. In this case, it is likely that KNC will attempt to get the plantiff's agreement to not disclose any settlement. Hopefully that doesn't happen.

Shameful really ...
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November 07, 2014, 05:10:46 AM
 #39029

was just on the knc forum....www.kncminer.com

I get my Titan supposedly tomorrow eve 11/8/14..... 

in the last 2 days of people getting their Titans  I saw like 5 folks (probably more I got discouraged and left) stating that their Titan not only did not sorta work..it basically
did not work at all..and the usual 'ship it back at your cost for an RMA' and the more recent slow power die in a week or so to the dreaded dead die issue...not good for
2 days of posts on knc forums imho....

I've already decided if it is a power plug issue someday..I will simply void the warranty and replace or as some suggested wire directly..no use sending it back
for a RMA in 2 months if KNC's company line is it is your fault on how you put the plug into their titan cube...I know a guy who does high end electronic repair
of medical/elec engineering components...so not gonna wait 2 months (their time line stated so likely longer) for an RMA on something like that?

I was told that if used 'correctly' (dab on metal female modular power cable ends ..when sliding male pins in they as they are also coated...or so I was told ...for a more secure electrical connection)

this stuff may help? advice?

http://www.amazon.com/MG-Chemicals-Carbon-Conductive-Grease/dp/B005T8ROWA/ref=sr_1_1?s=industrial&ie=UTF8&qid=1415336265&sr=1-1&keywords=MG+Chemicals+846+Carbon+Conductive+Grease

the above  cables with the carbon grease on shakmods 16awg Y cables for the corsair 1200i (i have two of them)

perhaps this is overkill but what do folks think of the above compound (or use?)

by the by anyone else have posts disappear on KNC forums when you post an ebay link for Titans new in box in hand selling for 4200 usd?

gee I wonder what happened?

here is a repost

http://www.ebay.com/itm/KNC-Titan-Scrypt-Miner-New-in-Box-ready-to-ship-NOW-In-Hand-/281483128725?pt=US_Virtual_Currency&hash=item4189b3af95

so it goes i guess
















 

 

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bit_junkie
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November 07, 2014, 05:16:32 AM
 #39030

Has anyone successfully received a refund from KnCMiner?
I requested a refund more than 6 months ago, their order page says that the refund was "payed" yet no sign of my money.

When do I start to worry?
Has anyone received a refund from these thieves?
How long did it take?

Considering all my options, but it infuriates me when companies like this take pre-orders to finance production, then don't deliver on the products and ALSO don't deliver on the promised refunds.

I would avoid this company at all costs. They look like the next Butterfly Labs.
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November 07, 2014, 08:08:15 AM
 #39031

Has anyone successfully received a refund from KnCMiner?
I requested a refund more than 6 months ago, their order page says that the refund was "payed" yet no sign of my money.

When do I start to worry?
Has anyone received a refund from these thieves?
How long did it take?

Considering all my options, but it infuriates me when companies like this take pre-orders to finance production, then don't deliver on the products and ALSO don't deliver on the promised refunds.

I would avoid this company at all costs. They look like the next Butterfly Labs.
I requested the refund on 30.04 did not received anything but standard answers , call them on Monday and they told me that they will finish the refunds from the month 04 in some weeks.
only one user wrote on knc forum that he received a refund for 1 neptune

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dadach
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November 07, 2014, 08:34:25 AM
 #39032

the titan arrived, no cables of course...

To the Moon!!!
raskul
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November 07, 2014, 08:39:45 AM
 #39033

the titan arrived, no cables of course...

imagine the uproar if you were to subscribe to sky television and they sent you a receiver box but refused to put up a satellite dish?

it's the same.

tips    1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
Searing
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November 07, 2014, 08:40:35 AM
 #39034

the titan arrived, no cables of course...

I have shakmod cables...so likely I WILL get cables heh..


I feel for ya...I'll be getting mine this evening 11/8/14 my lovely NO ROI NO REFUND Titan

we can confront the 'horror' together (yea of little faith...in KNC that is....)

frigging quests ...I HATE frigging quests




well....let the games begin I guess (said the Christian being  lead into the Roman Colosseum ..ahhhhhh I hear the crowd
cheering as I stroll inside.....that has to be a good sign right?) Smiley



 














 

 

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ilati
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November 07, 2014, 09:09:04 AM
 #39035

Great News Everyone! KNC is building a 2nd mining data center  20 MegaWatts!!!!!  Wowee!! Really glad to hear knc is doing well!!



 Grin  Grin  Grin  Grin  Grin  Grin  Grin  Grin  Grin  Grin  Grin  Grin  Grin  Grin  Grin


http://www.datacenterknowledge.com/archives/2014/11/06/knc-miner-to-build-another-20mw-for-bitcoin-mining-in-sweden/


Really happy for them
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November 07, 2014, 09:13:58 AM
 #39036

Just to let everyone know here that bought their cubes and don't live in Sweden.

I have just confirmed several lawsuits against KNC.
Personally, I'm among them. Being a swede and having contacted a lawyer specializing in helping civilians against big companies it is blatantly apparant that they have breached their own contract (and Swedish as well as European laws) on so many points that it would outright become a joke if they aren't convicted in Swedish court.

At this point however, I doubt KNC will reimburse anyone that isn't ready to sue them, which must suck for anyone outside of Sweden. If you have a home insurance here, it pays for the vast majority of the court costs, and no, KNC doesn't have dozens upon dozens of lawyers - it's one. A single one.
They aren't a vast multinational powerhouse able to ignore the laws, yet.

So if you have cubes coming but you want out of the horrific situation us Titan pre-orders are in then a successful lawsuit is pretty much the only way to go. Do under no circumstances accept the package, tell them to return it to the sender and that you don't want anything to do with it (if you're suing). Accepting the package is the game over in regards to getting your money back.

Personally I say ban KNC, gut their company for their criminal behavior and ostracize them internationally, then let them sit and adore their broken hardware like they deserve.

Even if I loose my lawsuit, I'm doing this to prove to all you guys that ordered a Titan but accepted the "no refund" crap they're pulling, that KNC isn't invulnerable only because they cite non-existing laws and then cite that their "lawyers" did everything by the book. It's complete BS and they really can't do what they are doing and get away with it (yet anyway, we'll see in court).
Like my lawyer told me; It would be a mockery of the law if they were to get their way.

I am from the UK and am appointing a swedish lawyer.
With regard to accepting the package - my advice is slightly different.
I had already asked KNC several times to cancel the order and give me a refund - they still sent package, It was actually signed by someone else in the property not me.
My solicitor doesnt see this as problem and has advised that I dont open the box and keep it safe for now.
But I am prepared to take the risk - win or no some people need to stand up against these crooks!
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November 07, 2014, 09:22:19 AM
 #39037

Titan owners need a judgement against KNC that INCLUDES PUNITIVE DAMAGES for deceptive advertising practices, late delivery and lost income. Not just a win, a victory.

I am not a lawyer but I'd expect KNC to appeal any such judgement hoping to avoid a precedent that would open the floodgates so any legal action against KNC is likely to be drawn out and expensive. Of course, KNC know we know this and they count on it as a deterrent. That is what allows them to abuse their customers with an attitude of impunity.

And there are still some Neptune customers waiting for refunds … KNC has been dragging their feet for many months in some cases. If you get an actual judgement against KNC you probably have a good chance of getting your money quickly but if they agree to a refund in order to avoid legal action your chances of a quick refund will depend on the agreement you make with KNC at the time. Given the opportunity, they will drag their feet.

On the other hand, they are likely to agree a refund when cornered in order to avoid a legal precedent. In this case, it is likely that KNC will attempt to get the plantiff's agreement to not disclose any settlement. Hopefully that doesn't happen.

Shameful really ...

The problem is, and they may be relying on this, People have to make a decision early on, as soon as people start using their miners they have burned their bridges. So its only the people who reject or dont use their packages and launch a lawsuit in the early days who will possibly benefit from the result of a judgement - although this may set a precedent, there will likely be nobody left to take advantage of it. At this point KNC might decide to settle in relation to a small number of claims in the interest of damage limitation
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November 07, 2014, 09:56:56 AM
 #39038

Titan owners need a judgement against KNC that INCLUDES PUNITIVE DAMAGES for deceptive advertising practices, late delivery and lost income. Not just a win, a victory.

I am not a lawyer but I'd expect KNC to appeal any such judgement hoping to avoid a precedent that would open the floodgates so any legal action against KNC is likely to be drawn out and expensive. Of course, KNC know we know this and they count on it as a deterrent. That is what allows them to abuse their customers with an attitude of impunity.

And there are still some Neptune customers waiting for refunds … KNC has been dragging their feet for many months in some cases. If you get an actual judgement against KNC you probably have a good chance of getting your money quickly but if they agree to a refund in order to avoid legal action your chances of a quick refund will depend on the agreement you make with KNC at the time. Given the opportunity, they will drag their feet.

On the other hand, they are likely to agree a refund when cornered in order to avoid a legal precedent. In this case, it is likely that KNC will attempt to get the plantiff's agreement to not disclose any settlement. Hopefully that doesn't happen.

Shameful really ...

The problem is, and they may be relying on this, People have to make a decision early on, as soon as people start using their miners they have burned their bridges. So its only the people who reject or dont use their packages and launch a lawsuit in the early days who will possibly benefit from the result of a judgement - although this may set a precedent, there will likely be nobody left to take advantage of it. At this point KNC might decide to settle in relation to a small number of claims in the interest of damage limitation

backed into being legal miner in usa (had to do so to clear bank error)

only sure thing is I can get 25% back towards taxes due as biz 5 years (20% a year off gross income)  so this 'brick' of a non-working (likely) Titan will put me in the hole $7598.85 vs $10,131.80 assuming I can string this along as a biz

otherwise I'd probably just let it sit in the box too....using scrypt calculator at 300mh (assuming it could do this) at 1400w (prob low) with 15c/kwh you'd
maybe barely get 2 btc (taking out elec costs you'd have to pay) the first month in conversion using a 'litecoin  pool' ....which if I am correct is about all you can use this 300mh Titan with at the
moment in some kinda stable manner..perhaps some multipools work but have not heard of any...

so if I was NOT in the above legal miner situation I likely would eat the eventual $1,500 usd by leaving it in the box for the next couple months and/or
pay the $1,500 for a lawyer to pursue this..right now taking the 25% above seems in my odd situation the most prudent....

likely the smart thing is to sell the Titan in hand 1st batch as 300mh on ebay...but I mean really ....4 out of 5 of these puppies have to going back as
charge back to their cc companies...I mean would you not use charge back on paypal if you had to try to get one of these beasts up ..even at a 4.2k price?
looks to me a lot of them sales will end in tears....with the simple fact of 2 month RMA from KNC timeline on a piece of equip that won't work? and they
say they have a die/chip issue they can't fix...hell I've gotten charge backs for less problems then that on paypal stuff

anyway I wish everyone luck refusing the package and or getting a lawyer etc I will jump thru what hoops I can after the fact also...legally approprate
....but KNC seems awful sure they can pull of this stunt...seems like their reputation does not matter

anybody know how many knc Titans were sold 1st batch? as a guess at 10k or each say 1250 miners that is 12.5 million (if my math is right)

so hell ......they prob are stuck all them $$$ already spent in data halls imho

whatever the NO REFUND NO ROI Titan arrives tomorrow eve 11/8/14.....like death and taxes...I guess I'll be the first to know

sheesh
 















 

 

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Cablez
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November 07, 2014, 12:30:06 PM
 #39039

Great News Everyone! KNC is building a 2nd mining data center  20 MegaWatts!!!!!  Wowee!! Really glad to hear knc is doing well!!

 Grin  Grin  Grin  Grin  Grin  Grin  Grin  Grin  Grin  Grin  Grin  Grin  Grin  Grin  Grin

http://www.datacenterknowledge.com/archives/2014/11/06/knc-miner-to-build-another-20mw-for-bitcoin-mining-in-sweden/

Really happy for them

This just gives me a warm and fuzzy feeling inside. Wink

...and to think they would have only been able to add an additional 10MW if they still had customers.  What a great idea to ditch them for more capacity.

Tired of substandard power distribution in your ASIC setup???   Chris' Custom Cablez will get you sorted out right!  No job too hard so PM me for a quote
Check my products or ask a question here: https://bitcointalk.org/index.php?topic=74397.0
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November 07, 2014, 12:38:26 PM
 #39040

the titan arrived, no cables of course...

imagine the uproar if you were to subscribe to sky television and they sent you a receiver box but refused to put up a satellite dish?

it's the same.

ok two boxes seem to be fully operational, while 3rd is only at 75% and the 4th is at 50%

what can i do? i am not hitting 300MH

To the Moon!!!
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