ouch!
from knc Forum:
Got delivery of the "Super Jupiters" - WTF KnC
Today, 05:29 AM
UPS just delivered two huge parcels from KnC. Opening them I was surprised to find 6 smaller aluminium boxes with 3 ASIC boards and fans on it. When looking through the grills I noticed that some of the big fans were not sitting even straight on the boards and some even had a rubber band around them. Assuming one has to self assemble them, so probably that careless and bad mounting job was done intentionally. I found out that one can remove the white plugs from the bottom and has to open the boxes to remount the fans which might or might not have damages the ASIC boards as they were touching other parts of the board. Extremely disappointed with that bad way of shipping. What happened KnC??
I continued to unpack and found three controller boards with the beagle bone on it and a bundle of cables. That's it. No case, no box for the controller boards, no MANUAL of how to put it all together. I have to buy today 3 * 1200 W PSU and two ethernet cables (KnC said all cables provided...) and also an ethernet hub. Very disappointed.
The foam which should hold the fans in place is too short to fill out the box perfectly and seems to have been just squeezes in, no wonder the fans dont sit properly on the boards, not even where they should be but touch other parts. The paste which should help to glue them together is smeared all over the boards. No idea why they put rubber bands around the fans.
MORE PROBLEMS!!!! Noticed some transistors have fallen off, not properly wielded on the boards!!!!!
Is there an online manual of how to set up the Super Juniors or does KnC not even care that customers paid 10.000 - 12.000 USD for that crap.
Or do we get punished by not believing any longer that they will ever ship their Neptunes.
Bad Job KnC, you really lost it
As I don't think those Jupiters are safe to turn on even and on every cable there is a warning note that warranty is void if opened, I don't even dare to turn them on especially with parts having broken off the ASIC board. I emailed KnC and will wait for their reply how to solve that situation. Very upset.
Today, 07:21 AM
Having unpacked all 6 boxes, on 5 of them the big massive fans have become loose and damaged the ASIC boards. From another one a huge part even fell out. Have those parts not been even soldered properly??? I was a huge fan of the Jupiter and everything worked smoothly with it. Even when it broke down after a few weeks, KnC asked me to send back the boards and replaced them with new ones.
Now, I have written to customer support, also to Sam directly and will wait until they reply, sitting on a lot of broken boxes and a big bill for the 3 PSU's and the Ethernet hub I have purchased. I don't dare to plug in those "Super" Juniors as they are definitely not safe to be run and might even burn down my apartment. I am extremely disappointed with KnC and wait how they will handle the refund process. I paid 10.000 USD, waited for months and get a replacement product for the Neptune which is a safety hazard to turn on and falls into pieces on arrival? This is what KnC has become.
I am waiting for KnC's email to suggest a solution. I definitely won't pay return shipping for 20 kg of hardware garbage. Really shocked
http://forum.kncminer.com/forum/main-category/hardware/36790-got-delivery-of-the-super-jupiters-wtf-knc
