vgo
Legendary
 Offline
Activity: 2072
Merit: 1019
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February 18, 2014, 11:46:55 PM |
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Please support, check tickets -Check details BTC and LTC Balances. NO open orders- Thanks.
Please support, i have no this amounts available since saturday 1.  Please, help me. Total amounts NO available. |
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Hueristic
Legendary
Offline
Activity: 4004
Merit: 5446
Doomed to see the future and unable to prevent it
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February 19, 2014, 03:49:55 PM |
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Jump in the chat there and ask for captainfuture he's helpful (and overworked). |
“Bad men need nothing more to compass their ends, than that good men should look on and do nothing.”
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Lodon
Newbie
Offline
Activity: 9
Merit: 0
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February 20, 2014, 04:38:58 AM |
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Jump in the chat there and ask for captainfuture he's helpful (and overworked). I did ask there first, lots of usernames there but they didn't acknowledge me. BTW, the coins made it to the destination. I don't know if they were held up at the blockchain or what. |
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Hammer500
Newbie
Offline
Activity: 8
Merit: 0
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February 20, 2014, 12:27:20 PM |
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How long does it take for coinex support to respond?
I have submitted support ticket on sunday and no response since then.
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Mishiwaka
Newbie
Offline
Activity: 47
Merit: 0
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February 20, 2014, 05:16:17 PM |
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HTTP Error 503 on API connection Does anybody else have this for now ? |
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Tommo_Aus
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February 21, 2014, 03:01:35 AM |
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I'm seeing a 503 as well, but only through my code, I can access it directly through a browser.
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Tompool - http://tompool.org - a 2% fee SHA256/Scrypt/BURST/Groestl multipool supporting ANC, ASC, DGC, EZC, FLO, GLD, GME, MNC, RYC, TGC, TRC, XNC, ZET & more |
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Bl4ckw00d
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February 21, 2014, 05:58:20 AM |
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I too am having issues getting a resolution to a 1 month old ticket regarding a stuck balance and a negative ltc balance. Im not sure what is going on over at coinex right now, but I would seriously consider rethinking trusting them with your coins as I can't even get anyone to respond to very polite written emails to the support team. Don't get me wrong, it is an awesome exchange and the guys in the chat are great. But if you happen to be one of the unlucky people who experience a glitch like this, you are fu#@ed and have little to no chance of getting help aside from the overworked captainfuture.
I have had a similar issue on 2 other exchanges over the last 2 years and these issues were easily and painlessly resolved inside of a 48hr timeline. I don't think I am asking much just for some sort of communication regarding this.
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gbianchi
Legendary
 Online
Activity: 3276
Merit: 2894
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February 21, 2014, 12:27:47 PM |
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what about 503 error on api call ?
I have a bot that work with this api....
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Mishiwaka
Newbie
Offline
Activity: 47
Merit: 0
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February 21, 2014, 12:53:37 PM |
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Nothing changed - still 503 on API, how long it will last Till Monday, over all weekend Very very bad ...  |
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vgo
Legendary
Offline
Activity: 2072
Merit: 1019
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February 21, 2014, 09:56:54 PM |
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Please support, check tickets -Check details BTC and LTC Balances. NO open orders- Thanks.
Please support, i have no this amounts available since saturday 1. Please, help me. Total amounts NO available. |
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ehoffman
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February 22, 2014, 12:11:06 PM |
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What's happening with the pools, they keep going up and down...
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Like my comments? Cheer me up at 137s1qFV63M6SXWhKkwjaZKEeZX23pq1hw Don't like my comments, donate to the BCRT (better comment research team) here at 1A1PbZypjEe7yanj69ApVS1FhK8UMW7Wdc  |
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mooncake
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February 22, 2014, 03:03:00 PM |
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I like to compliment captainfuture.
I had accidentally deposited some LTC to the donation address during withdrawal. Captainfuture returned me the full amount. A trusted staff with integrity!
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Minerz
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February 25, 2014, 08:12:04 PM |
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My Eac sell order is stuck and cant cancel it.No answers from anybody.Soon im gonna chance to somewhere else if its not solved.Also website is very buggy.
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Bl4ckw00d
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February 26, 2014, 01:18:18 AM |
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I would also like to compliment capatainfuture for being so visible on the site and helpful towards as many people as his sanity will allow. I am however disappointed in the lack of support I get from anywhere else on the site. Aside from captain who is a front line support solider, it appears the back office is empty and has been for some time. Support tickets are building up, captain is overworked and there is seemingly noone behind him handling bigger issues.
Not sure if DEVs are gone or MIA but things are going south really quick on this exchange without any support. I mistakenly thought Horus from cryptsy in the trollbox was a staff member here and was like Thank F$%#, I might actually get some support.
To my surprise he was from cryptsy, offering to assist issues customers of his had on his site. After one month after submitting my ticket I can't even get an email back let alone personalized service from a cryptsy agent on another exchanges website. It just blows my mind. With new exchanges like cryptorush and mintpal, you guys are not the only game in town. Continuing to ignore your customers might have worked in the passed, but there is bigger and better game out there now.
You guys might want to consider stepping your game up otherwise your volume is going to go elsewhere.
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vgo
Legendary
Offline
Activity: 2072
Merit: 1019
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February 26, 2014, 12:13:55 PM |
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Please support, check tickets -Check details BTC and LTC Balances. NO open orders- Thanks.
Please support, i have no this amounts available since saturday 1. Please, help me. Total amounts NO available. |
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Bl4ckw00d
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February 26, 2014, 04:56:38 PM |
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Please support, check tickets -Check details BTC and LTC Balances. NO open orders- Thanks.
Please support, i have no this amounts available since saturday 1. Please, help me. Total amounts NO available. Ive been waiting since January 26th, Don't be too hopefully of a resolution anytime soon. |
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LammerOutsider
Newbie
Offline
Activity: 55
Merit: 0
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February 27, 2014, 12:51:49 AM |
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i cancelled my sellorder of DOGE, but no DOGEs was refunded to my account. What should I do?  thanks |
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Hueristic
Legendary
Offline
Activity: 4004
Merit: 5446
Doomed to see the future and unable to prevent it
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February 27, 2014, 02:31:50 AM |
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HAH, Fuck your Bots.
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“Bad men need nothing more to compass their ends, than that good men should look on and do nothing.”
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souljah1h
Legendary
Offline
Activity: 1092
Merit: 1000
Hyperspace snail
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February 27, 2014, 02:53:20 AM |
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My TFA is not working since i switched roms. Can you reset it? I already sent a supporticket 4 weeks ago.
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_@/'
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