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Author Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (Read 421533 times)
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MICRO
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January 19, 2018, 02:19:56 AM
 #2841

Quote

Reply with quote  Edit message  Delete message  #2848
Hi Cex,

I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.

up113889306

Please let us know time frame.

Cheers,



Quote
I would be happy to help with the case, still, there is a queue, and you need to wait till the case is reviewed.

Thanks for the reply CEX. What is the typical wait time today for Verify Plus?
You did me a favor by not processing this ticket as I survived the bloodbath of last few days Smiley

lots of exchanges even disabled new registrations i guess cex now has huge amount of registrations and verification requests. Usually took just one and up to three days to get verified.

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EvgenyV
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January 19, 2018, 05:46:18 AM
 #2842

Dear CEX!
My account is up108166678. I'm waiting for Verified Plus status for 50 days.
Verification ticket number is 415372.
Need assistance!
CEX
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January 19, 2018, 10:46:50 AM
 #2843

If it does not help, kindly tell us your user ID or support ticket so that we were able to assist.

any updates about mine?

2fa issue, i provided every paperwork.
account name: up113056942


Your issue was successfully resolved.

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January 19, 2018, 04:22:10 PM
 #2844

Thank you CEX for disabling the 2FA, but now the system is saying  USER IS BLOCKED for the 2FA (with SMS in example) and Google Auth 2FA is not working.
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January 19, 2018, 07:16:15 PM
 #2845

Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
What about.... now?Huh?
Ticket 621898 and ID: up111996369
Please send the f....g money to my bank account or get it back on the trading account so that I get out of your scam exchange with cryptos....
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January 20, 2018, 10:40:17 AM
 #2846

It took 40 days to verify my card but finally it is done. Now lets see if I can move some money.
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January 20, 2018, 07:03:43 PM
 #2847

Quote

Reply with quote  Edit message  Delete message  #2848
Hi Cex,

I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.

up113889306

Please let us know time frame.

Cheers,



Quote
I would be happy to help with the case, still, there is a queue, and you need to wait till the case is reviewed.

Thanks for the reply CEX. What is the typical wait time today for Verify Plus?
You did me a favor by not processing this ticket as I survived the bloodbath of last few days Smiley

lots of exchanges even disabled new registrations i guess cex now has huge amount of registrations and verification requests. Usually took just one and up to three days to get verified.

They have all reopened registeration last week.
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January 20, 2018, 07:36:26 PM
 #2848

dear CEX
I NEED MY COINS BACK
id 355629
I'm waiting since October
respond ASAP!!!
up112662167
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January 22, 2018, 01:23:35 PM
 #2849

On  Jan 18 , I have sent you a email in which I sent you pictures of my passport as an update on my ticket request (631882) regarding account access issue due to losing 2FA google authenticator.

On January 19, I received email from you:

Dear up112662167 ,We are still waiting for your response regarding the query you have sent to us some time ago. Please let us know if your concern has been resolved or do you still need our assistance.Your patience and cooperation will be highly appreciated.
On the same day I sent you email in which wrote: I'm sorry for the inconvenience, but I already replied to you via email?I will reply to you again via form on the https://support.cex.io/hc/en-us/requests/new?ticket_form_id=87564.Best regards! So i did. In that form I have sent pictures of my passport also and subject was: UPDATE ON MY TICKET REQUEST NO. (631882): Recovery for locked or inaccessible account ( lost google authenticator)

Last night I received email from you that stated: Dear up112662167 ,We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.Thank you for your patience.

And then shock, you sent me this email that my ticket is closed due to inactivity on which I am replying now. I don't know what happened? Please, I am waiting your assistance to recover my profile.

Best regards, Marko
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January 22, 2018, 01:49:56 PM
 #2850

There are too many shared cases where people lost their money. Many of us have open and not resolved tickets/support requests for a long time.

It is being planned to have a legal action against Cex.io for these situations and we need to collect current status of cases.
You can check this topic to see how can you proceed for a lawsuit; https://bitcointalk.org/index.php?topic=2797855.msg28603647#msg28603647

Also, please mention your case briefly under that topic to follow open cases easily.

Please also mention if you already shared your situation before and your case had been resolved. (How long did it take? How did you solve it? etc)
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January 22, 2018, 02:07:29 PM
 #2851

I will give them the benefit of the doubt that they are overwhelmed with the requests of the similar problem.

Sites like CEX.IO and Freewallet are notoriusly called scammers and so on, but I didn't have any problem exept this one. And I was the one who fucked up.

I opened a threat about losing 2FA and I will update there with neccessery informations about my problem. cheers
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January 22, 2018, 07:39:22 PM
 #2852

Dear Cex,

I made a Crypto Capital withdrawal request on 19.01.2018.
It says on your website that:

"We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates."

I haven't received any updates. In fact all I received is automated emails telling me I should wait at least 10 days.

If I will wait for days and days (may be weeks who knows!), what's the point of Crypto Capital integration ?

Even very very small exchanges have automated deposit and withdrawals with API's...

I don't want to believe you are still managing these processes manually in 2018

Transaction ID: 5470201897
User: up110029869
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January 22, 2018, 07:49:44 PM
Last edit: January 22, 2018, 08:30:15 PM by planctoncu
 #2853

After reading a lot posts about Cex.io bank transfer nigthmare, I decided to take a look at CryptoCapital, which is actually a third party payment system. According to Crypto Capital, internal transfers between bot Individual -> Corporate, Individual -> Individual, Corporate -> Indvidual, Corporate -> Corporate are INSTANT and FREE OF CHARGE. However Cex.io takes %2 Fee from USD withdrawals. But that is not the real issue, The problem is Cex.IO is not integrated to Crypto Capital API. They probably manually transfer money to Crypto Capital, by Opening the web site, login into it, fill the form and "Click". This is the most out of date, most primitive method of paying.

As Crypto Capital says, IT MUST BE INSTANT, unless someone is not doing it MANUALLY?

This is why Cex.Io is not tier 1 exhange, nor tier 2. It is a tier 3 exchange with terrible technology integration.

Cex.Io is the biggest regret. Do not use it!

And Its activities must be investigated by both MI5 and InterPol, and immediately stopped.

Please send as many request as you can to legal authorities

Here is the links to create requests:

MI5 WebSite: https://www.mi5.gov.uk/

InterPol WebSite: https://www.interpol.int/

Uk National Crime Agency & Financial Investigation: http://www.nationalcrimeagency.gov.uk/about-us/what-we-do/economic-crime/ukfiu
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January 22, 2018, 08:08:54 PM
 #2854

After reading a lot posts about Cex.io bank transfer nigthmare, I decided to take a look at CryptoCapital, which is actually a third party payment system. According to Crypto Capital, internal transfers between bot Individual -> Corporate, Individual -> Individual, Corporate -> Indvidual, Corporate -> Corporate are INSTANT and FREE OF CHARGE. However Cex.io takes %2 Fee from USD withdrawals. But that is not the real issue, The problem is Cex.IO is not integrated to Crypto Capital API. They probably manually transfer money to Crypto Capital, by Opening the web site, login into it, fill the form and "Click". This is the most out of date, most primitive method of paying.

As Crypto Capital says, IT MUST BE INSTANT, unless someone is not doing it MANUALLY?

This is why Cex.Io is not tier 1 exhange, nor tier 2. It is a tier 3 exchange with terrible technology integration.

Cex.Io is the biggest regret. Do not use it!

And Its activities must be investigated by both MI5 and InterPol, and immediately stopped.

Please send as many request as you can to legal authorities

Yes dude... An investigation is 100% needed to find out what they are doing with our money...
This is not normal...
Transaction ID: 5470201897
User: up110029869
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January 22, 2018, 10:30:16 PM
 #2855

Under Investigation

https://i.imgur.com/5topkBK.jpg
CEX
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January 23, 2018, 03:16:48 PM
 #2856

Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
What about.... now?Huh?
Ticket 621898 and ID: up111996369
Please send the f....g money to my bank account or get it back on the trading account so that I get out of your scam exchange with cryptos....

As we can see, the funds were sent and should reach your bank account before February 9. Please wait until that time.

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CEX
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January 23, 2018, 03:24:40 PM
 #2857

dear CEX
I NEED MY COINS BACK
id 355629
I'm waiting since October
respond ASAP!!!

We are sorry for such a delay. We have asked a member of compliance team to check the case.

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CEX
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January 23, 2018, 03:39:59 PM
 #2858

After reading a lot posts about Cex.io bank transfer nigthmare, I decided to take a look at CryptoCapital, which is actually a third party payment system. According to Crypto Capital, internal transfers between bot Individual -> Corporate, Individual -> Individual, Corporate -> Indvidual, Corporate -> Corporate are INSTANT and FREE OF CHARGE. However Cex.io takes %2 Fee from USD withdrawals. But that is not the real issue, The problem is Cex.IO is not integrated to Crypto Capital API. They probably manually transfer money to Crypto Capital, by Opening the web site, login into it, fill the form and "Click". This is the most out of date, most primitive method of paying.

As Crypto Capital says, IT MUST BE INSTANT, unless someone is not doing it MANUALLY?

This is why Cex.Io is not tier 1 exhange, nor tier 2. It is a tier 3 exchange with terrible technology integration.

Cex.Io is the biggest regret. Do not use it!

And Its activities must be investigated by both MI5 and InterPol, and immediately stopped.

Please send as many request as you can to legal authorities

Here is the links to create requests:

MI5 WebSite: https://www.mi5.gov.uk/

InterPol WebSite: https://www.interpol.int/

Uk National Crime Agency & Financial Investigation: http://www.nationalcrimeagency.gov.uk/about-us/what-we-do/economic-crime/ukfiu

As a regulated cryptoexchange, we are constantly communicating with the authorities. Currently, we are experiencing temporary difficulties, but it does not mean that we are a scam. We are trying to help our users, and many of them can say that we are actually doing our job.
We are very sorry for the delays and are working on finding more efficient ways of processing payments. As soon as we find them, we will be happy to deliver you the service that corresponds to the promoted level.

Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
EvgenyV
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January 23, 2018, 06:15:14 PM
 #2859

Dear CEX!
My account is up108166678. I'm waiting for Verified Plus status for 50 days.
Verification ticket number is 415372.
Need assistance!

Dear CEX!
My account is up108166678. I'm waiting for Verified Plus status for 55 days.
Verification ticket number is 415372.
Need assistance!
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January 23, 2018, 07:51:16 PM
 #2860

Dear CEX!
My account is up108166678. I'm waiting for Verified Plus status for 50 days.
Verification ticket number is 415372.
Need assistance!

Dear CEX!
My account is up108166678. I'm waiting for Verified Plus status for 55 days.
Verification ticket number is 415372.
Need assistance!

Please kill two birds with one arrow a d solve this verify plus as well:
Ticket: 609240
My ID: up113889306

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