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CEX
Legendary
 Offline
Activity: 1189
Merit: 1002
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March 06, 2018, 11:38:14 AM |
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Your issue was escalated to the Compliance Team. As soon as they clarify the situation, you will be updated. |
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vmcrown
Newbie
Offline
Activity: 22
Merit: 0
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March 06, 2018, 02:31:08 PM |
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CEX.IO is a really good service, im satisfied with it! During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!  But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd. As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today. I have a very big trust level to this service but im very worrying now.  And i hope that this trust level will never go down. I will write here all updates about solving/unsolving my problem. My ticket ID: 704075 User ID: up101654493 Best regards to CEX.IO team. I beleive in you. Your faithful customer |
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cointicker
Newbie
Offline
Activity: 25
Merit: 0
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March 06, 2018, 03:45:38 PM |
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I have tried to wtihdrawal to my MAstercard on 2th of March and 3th of March, these transactions status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:
Ticket id: 700351
Transactions are below:
Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881
Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593
I have been waiting for 5 days, please cancel them and add to my balance again.
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vmcrown
Newbie
Offline
Activity: 22
Merit: 0
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March 06, 2018, 04:00:42 PM |
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I have tried to wtihdrawal to my MAstercard on 2th of March and 3th of March, these transactions status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:
Ticket id: 700351
Transactions are below:
Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881
Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593
I have been waiting for 5 days, please cancel them and add to my balance again.
As i see, not only me got such a problem |
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vmcrown
Newbie
Offline
Activity: 22
Merit: 0
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March 07, 2018, 09:07:30 AM |
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CEX.IO is a really good service, im satisfied with it! During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team! But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd. As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today. I have a very big trust level to this service but im very worrying now. And i hope that this trust level will never go down. I will write here all updates about solving/unsolving my problem. My ticket ID: 704075 User ID: up101654493 Best regards to CEX.IO team. I beleive in you. Your faithful customer Still no changes My favourite service doesnt care of me |
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CEX
Legendary
Offline
Activity: 1189
Merit: 1002
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March 07, 2018, 09:16:19 AM |
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CEX.IO is a really good service, im satisfied with it! During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team! But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd. As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today. I have a very big trust level to this service but im very worrying now. And i hope that this trust level will never go down. I will write here all updates about solving/unsolving my problem. My ticket ID: 704075 User ID: up101654493 Best regards to CEX.IO team. I beleive in you. Your faithful customer Our Finance department is already aware of your case and they will do their best to ensure that you receive your funds. Please wait for the updates from them. Still no changes My favourite service doesnt care of me |
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Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
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vmcrown
Newbie
Offline
Activity: 22
Merit: 0
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March 07, 2018, 09:43:50 AM |
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CEX.IO is a really good service, im satisfied with it! During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team! But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd. As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today. I have a very big trust level to this service but im very worrying now. And i hope that this trust level will never go down. I will write here all updates about solving/unsolving my problem. My ticket ID: 704075 User ID: up101654493 Best regards to CEX.IO team. I beleive in you. Your faithful customer Our Finance department is already aware of your case and they will do their best to ensure that you receive your funds. Please wait for the updates from them. Still no changes My favourite service doesnt care of me I really dont know how many time it will take for them. So i only ask now to credit my funds back to my account. Support told me that all info will be avaliable on Monday, 5th of March. And nothing changed. My wife is at early pregnancy, she is worying a lot, so im am very afraid of her current state now. I wrote to support via Facebook, they know my situation as i showed them proofs. I very much ask you to enter my position. I dont ask a lot. I really hope for your human understanding. With the greatest respect |
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cointicker
Newbie
Offline
Activity: 25
Merit: 0
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March 08, 2018, 08:22:34 AM |
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CEX.IO is a really good service, im satisfied with it! During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team! But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd. As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today. I have a very big trust level to this service but im very worrying now. And i hope that this trust level will never go down. I will write here all updates about solving/unsolving my problem. My ticket ID: 704075 User ID: up101654493 Best regards to CEX.IO team. I beleive in you. Your faithful customer Our Finance department is already aware of your case and they will do their best to ensure that you receive your funds. Please wait for the updates from them. Still no changes My favourite service doesnt care of me Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 still PENDING, Could you please handle it? I will update my status on the forum, thanks in advance. |
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vmcrown
Newbie
Offline
Activity: 22
Merit: 0
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March 08, 2018, 09:52:37 AM |
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CEX.IO is a really good service, im satisfied with it! During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team! But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd. As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today. I have a very big trust level to this service but im very worrying now. And i hope that this trust level will never go down. I will write here all updates about solving/unsolving my problem. My ticket ID: 704075 User ID: up101654493 Best regards to CEX.IO team. I beleive in you. Your faithful customer Our Finance department is already aware of your case and they will do their best to ensure that you receive your funds. Please wait for the updates from them. Still no changes My favourite service doesnt care of me Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 still PENDING, Could you please handle it? I will update my status on the forum, thanks in advance. Your transaction which is not pending anymore, it was credited back to your CEX.IO account or money arrived to your card? |
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vmcrown
Newbie
Offline
Activity: 22
Merit: 0
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March 08, 2018, 10:04:42 AM |
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CEX.IO is a really good service, im satisfied with it! During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team! But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd. As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today. I have a very big trust level to this service but im very worrying now. And i hope that this trust level will never go down. I will write here all updates about solving/unsolving my problem. My ticket ID: 704075 User ID: up101654493 Best regards to CEX.IO team. I beleive in you. Your faithful customer Update: Nothing changed. No help. No human understanding. |
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examplens
Legendary
Offline
Activity: 2114
Merit: 1407
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March 08, 2018, 10:26:52 AM |
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I am received email from Cex about account update, but in my settings page i can't find any info.
My phone and email address is correct i guess that i do not need to do any action about update verification.
I would like to hear from cex about new veeification policy
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vmcrown
Newbie
Offline
Activity: 22
Merit: 0
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March 08, 2018, 10:33:23 AM |
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I am received email from Cex about account update, but in my settings page i can't find any info.
My phone and email address is correct i guess that i do not need to do any action about update verification.
I would like to hear from cex about new veeification policy
I will be from the middle of March. I've got the same mail. |
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hanchapancha
Newbie
Offline
Activity: 4
Merit: 0
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March 08, 2018, 11:57:43 AM |
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Your issue was escalated to the Compliance Team. As soon as they clarify the situation, you will be updated. where are my money?  more than a month have passed |
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cointicker
Newbie
Offline
Activity: 25
Merit: 0
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March 08, 2018, 04:01:00 PM |
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CEX.IO is a really good service, im satisfied with it! During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team! But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd. As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today. I have a very big trust level to this service but im very worrying now. And i hope that this trust level will never go down. I will write here all updates about solving/unsolving my problem. My ticket ID: 704075 User ID: up101654493 Best regards to CEX.IO team. I beleive in you. Your faithful customer Our Finance department is already aware of your case and they will do their best to ensure that you receive your funds. Please wait for the updates from them. Still no changes My favourite service doesnt care of me Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 still PENDING, Could you please handle it? I will update my status on the forum, thanks in advance. Your transaction which is not pending anymore, it was credited back to your CEX.IO account or money arrived to your card? First pending transaction returned back to my cex account but second transaction is still pending |
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vmcrown
Newbie
Offline
Activity: 22
Merit: 0
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March 08, 2018, 04:19:11 PM |
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CEX.IO is a really good service, im satisfied with it! During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team! But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd. As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today. I have a very big trust level to this service but im very worrying now. And i hope that this trust level will never go down. I will write here all updates about solving/unsolving my problem. My ticket ID: 704075 User ID: up101654493 Best regards to CEX.IO team. I beleive in you. Your faithful customer Our Finance department is already aware of your case and they will do their best to ensure that you receive your funds. Please wait for the updates from them. Still no changes My favourite service doesnt care of me Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 still PENDING, Could you please handle it? I will update my status on the forum, thanks in advance. Your transaction which is not pending anymore, it was credited back to your CEX.IO account or money arrived to your card? First pending transaction returned back to my cex account but second transaction is still pending Was it credited back with any fees? |
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Vladivir
Newbie
Offline
Activity: 3
Merit: 0
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March 08, 2018, 08:10:51 PM |
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My USD withdrawal is in status PENDING since 2 of March. Please, make a cancel of my transaction and credit it back to my account.
User ID :up118431731
Transaction ID: 5765522305
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hanchapancha
Newbie
Offline
Activity: 4
Merit: 0
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March 12, 2018, 08:25:17 AM |
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Your issue was escalated to the Compliance Team. As soon as they clarify the situation, you will be updated. where are my money? more than a month have passed one month and 6 days left. nothing changed |
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olusortacc
Newbie
Offline
Activity: 4
Merit: 0
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March 18, 2018, 08:24:09 AM
Last edit: March 18, 2018, 12:01:55 PM by olusortacc |
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Dear @cex.io
As you may find in your records, I have sent multiple 2fa disable requests and your support team requested my details. I sent mentioned info and docs many times. So far, still no help from your side and still I can not login to my account.
I lost enough money already. Please pay attention to user's demands and act accordingly to help me!
I am a seaman and earning money in tough conditions and for this reason I do not have internet connection all times. I can only check my inbox when we arrive ve at ports.
You can check my username and can see previous correspondence with your support team. Like I have said I sent requested docs many times!
Username: up111207982
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hanchapancha
Newbie
Offline
Activity: 4
Merit: 0
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March 21, 2018, 09:23:13 PM |
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Your issue was escalated to the Compliance Team. As soon as they clarify the situation, you will be updated. CEX.IO SCAM. They are stealing customers money. 2 month passed. nothing changed |
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