Thanks everyone Thanks cloudbet I confirm I have received all of my money now and my account is open.
Wow that's great! What made them to approve your withdrawal and what kind of discussions was there, if possible and nothing sensitive then please let us know so other people also can trust Cloudbet again and will recover from their bad reputation.
And below is the only email I got from them that wasn't automated:
Hi Rajat,
Firstly, thank you for your patience whilst our player safety team completed verification checks and an internal review of your accounts.
Your account was suspended following the identification of a number of other accounts which all appeared to be similar. I'd like to thank you for providing us with an explanation why these accounts were created. This information was passed to our investigations team to aid in their review of the accounts.
At Cloudbet we value our players and strive to provide the best possible experience in both the casino and sports sections of the site, it's also important that players adhere to the terms that govern the site. With that in mind I'd like to remind you of the following term;
7.1.10.2. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any Cryptocurrency credited to your account frozen.
After considering all of the facts, both the internal investigation and the explanation by yourself, we are happy to pass the account verification and reopen your account. It's important that you only make use of one account, which will be the one associated to this email address.
Going forward, I will be your main point of contact at Cloudbet. Our support team will still be able to resolve all the usual queries, however should you require any further assistance you're always welcome to reach out to me.
I trust this message meets your understanding. Once again, thank you for your patience and congratulations on your winnings.