Raja_MBZ
Legendary
 Offline
Activity: 1862
Merit: 1505
|
 |
August 27, 2019, 09:22:28 PM |
|
Please let me know your tickets numbers and I will reply one by one.
Mate, you're supposed to reply to every pending ticket at HitBTC, not just the selective ones.  So now, in order to get the issue resolved, will your traders have to create a ticket AS WELL AS make some noise at this forum to get noticed by your support? This is beyond ridiculous. |
|
|
|
|
JollyGood
Legendary
Offline
Activity: 2688
Merit: 1791
Top Crypto Casino
|
|
August 27, 2019, 10:22:53 PM |
|
Hi guys, I am sorry we were not active in this thread.
I won't be able to reply to all of your messages from the beginning, but I'll do my best to follow up from now on. We do care about our customers and their security, but I am really not sure how can I prove it to you. What I can do is ask my colleagues to take a look at your tickets, case by case. In my experience, all of them are resolved after all the information has been provided.
Let me check what is missing for each of your cases and how can we fix it together. Please let me know your tickets numbers and I will reply one by one.
So you post at 1:55pm and then until now (11:20pm) you make no other posts addressing any points raised here but you try to cover yourself by adding "I won't be able to reply to all of your messages from the beginning, but I'll do my best to follow up from now on"? You do not have to "I won't be able to reply to all of your messages from the beginning, but I'll do my best to follow up from now on". We do not want you to reply to future posts and nobody wants you to go back to the beginning. Any company with an ounce of self-respect or dignity worried about their reputation would have just gone back 5 or 6 pages to start answering the concerns. Pathetic thing to say: "Hi guys, I am sorry we were not active in this thread." |
|
|
|
milewilda
Legendary
Offline
Activity: 3262
Merit: 1155
|
|
August 27, 2019, 10:28:23 PM |
|
Hi guys, I am sorry we were not active in this thread.
I won't be able to reply to all of your messages from the beginning, but I'll do my best to follow up from now on. We do care about our customers and their security, but I am really not sure how can I prove it to you. What I can do is ask my colleagues to take a look at your tickets, case by case. In my experience, all of them are resolved after all the information has been provided.
Let me check what is missing for each of your cases and how can we fix it together. Please let me know your tickets numbers and I will reply one by one.
Oh! Its good that your forum account is active once again and try to make some read back and point out which is the common issue among users. On my side,my primary problem wayback is your fixed high fee for withdrawal.It havent changed since 2 years ago which i do believe this thing does contribute why lots of users leave out this platform. This is ridiculous they are not doing any thing about fees issues I am also feeling they need to think about this because now competition is very tough and many good exchanges around with very good fees and better support if they want to stay in they must do some good changes for customers. With fees competition alone this is already out of the league. . Any company with an ounce of self-respect or dignity worried about their reputation would have just gone back 5 or 6 pages to start answering the concerns.
Pathetic thing to say: "Hi guys, I am sorry we were not active in this thread."
It means that they do havent any respect into their users.lol What an unprofessional support they do had in that case.This is what im saying earlier where he should at least read up wayback yet its been flooded with complaints and if they are a good service,reading back wont really be an issue but it seems they are just too lazy enough. |
|
|
|
JollyGood
Legendary
Offline
Activity: 2688
Merit: 1791
Top Crypto Casino
|
|
August 28, 2019, 12:23:03 AM |
|
Hi guys, I am sorry we were not active in this thread.
I won't be able to reply to all of your messages from the beginning, but I'll do my best to follow up from now on. We do care about our customers and their security, but I am really not sure how can I prove it to you. What I can do is ask my colleagues to take a look at your tickets, case by case. In my experience, all of them are resolved after all the information has been provided.
Let me check what is missing for each of your cases and how can we fix it together. Please let me know your tickets numbers and I will reply one by one.
Oh! Its good that your forum account is active once again and try to make some read back and point out which is the common issue among users. On my side,my primary problem wayback is your fixed high fee for withdrawal.It havent changed since 2 years ago which i do believe this thing does contribute why lots of users leave out this platform. This is ridiculous they are not doing any thing about fees issues I am also feeling they need to think about this because now competition is very tough and many good exchanges around with very good fees and better support if they want to stay in they must do some good changes for customers. With fees competition alone this is already out of the league. . Any company with an ounce of self-respect or dignity worried about their reputation would have just gone back 5 or 6 pages to start answering the concerns.
Pathetic thing to say: "Hi guys, I am sorry we were not active in this thread."
It means that they do havent any respect into their users.lol What an unprofessional support they do had in that case.This is what im saying earlier where he should at least read up wayback yet its been flooded with complaints and if they are a good service,reading back wont really be an issue but it seems they are just too lazy enough. I feel in this case it is more about delay tactics and playing ignorant rather than them being lazy. They seem to have a deliberate agenda geared towards skipping past posts that highlight their selective scamming. They claim a daily volume of $650 million which equates to over $237 BILLION per year but they cannot even get a team of customer services assistants to sort out or address issues raised by customers: https://coinmarketcap.com/exchanges/hitbtc/At a pre-tax margin of just 0.15% it leaves them around $1 million a day. At that rate a pre-tax annual amount of $365 million. If those daily trade figures were real then they would not be so pathetic with their media and social media management. They simply do not have the money therefore they are faking their figures. |
|
|
|
|
Scheede
|
|
August 28, 2019, 06:45:24 AM |
|
I feel in this case it is more about delay tactics and playing ignorant rather than them being lazy. They seem to have a deliberate agenda geared towards skipping past posts that highlight their selective scamming. They claim a daily volume of $650 million which equates to over $237 BILLION per year but they cannot even get a team of customer services assistants to sort out or address issues raised by customers: https://coinmarketcap.com/exchanges/hitbtc/At a pre-tax margin of just 0.15% it leaves them around $1 million a day. At that rate a pre-tax annual amount of $365 million. If those daily trade figures were real then they would not be so pathetic with their media and social media management. They simply do not have the money therefore they are faking their figures. Come on, we all know that these numbers exchanges claim to circle around are not real. Anyway I agree, they do make money from trading, and enough of that. (not speaking about the ridiculous high listing fees they´ve received in the past...) So there should be any problem paying 6-10 fulltime workers in support/customer-care. (if you want it...) Instead I guess they pay 2 or 3 at the max to save expenses and fill their pockets - I honestly wonder that this tactic is still in place and they´ve managed to not drawn till date - anyway just a matter of time in my opinion (if they don´t change those points addressed). P.S. the thread-title comes funny meanwhile
|
|
|
|
milewilda
Legendary
Offline
Activity: 3262
Merit: 1155
|
|
August 28, 2019, 10:34:04 AM |
|
Hi guys, I am sorry we were not active in this thread.
I won't be able to reply to all of your messages from the beginning, but I'll do my best to follow up from now on. We do care about our customers and their security, but I am really not sure how can I prove it to you. What I can do is ask my colleagues to take a look at your tickets, case by case. In my experience, all of them are resolved after all the information has been provided.
Let me check what is missing for each of your cases and how can we fix it together. Please let me know your tickets numbers and I will reply one by one.
Oh! Its good that your forum account is active once again and try to make some read back and point out which is the common issue among users. On my side,my primary problem wayback is your fixed high fee for withdrawal.It havent changed since 2 years ago which i do believe this thing does contribute why lots of users leave out this platform. This is ridiculous they are not doing any thing about fees issues I am also feeling they need to think about this because now competition is very tough and many good exchanges around with very good fees and better support if they want to stay in they must do some good changes for customers. With fees competition alone this is already out of the league. . Any company with an ounce of self-respect or dignity worried about their reputation would have just gone back 5 or 6 pages to start answering the concerns.
Pathetic thing to say: "Hi guys, I am sorry we were not active in this thread."
It means that they do havent any respect into their users.lol What an unprofessional support they do had in that case.This is what im saying earlier where he should at least read up wayback yet its been flooded with complaints and if they are a good service,reading back wont really be an issue but it seems they are just too lazy enough. I feel in this case it is more about delay tactics and playing ignorant rather than them being lazy. They seem to have a deliberate agenda geared towards skipping past posts that highlight their selective scamming. They claim a daily volume of $650 million which equates to over $237 BILLION per year but they cannot even get a team of customer services assistants to sort out or address issues raised by customers: https://coinmarketcap.com/exchanges/hitbtc/At a pre-tax margin of just 0.15% it leaves them around $1 million a day. At that rate a pre-tax annual amount of $365 million. If those daily trade figures were real then they would not be so pathetic with their media and social media management. They simply do not have the money therefore they are faking their figures. Not eyeing too much when it comes to daily volume except on top tier exchange like binance and other similar levels but going lower is already out of my interest knowing that most exchangers do fake out their stats to attract users to trade to the platform.Even if they dont have that real figures, hiring some support with a job of sorting all the issues exist towards their exchange wont really be a problem yet it will only need a small amount.In short they dont really care at all. |
|
|
|
JollyGood
Legendary
Offline
Activity: 2688
Merit: 1791
Top Crypto Casino
|
|
August 28, 2019, 11:59:48 AM |
|
I feel in this case it is more about delay tactics and playing ignorant rather than them being lazy. They seem to have a deliberate agenda geared towards skipping past posts that highlight their selective scamming. They claim a daily volume of $650 million which equates to over $237 BILLION per year but they cannot even get a team of customer services assistants to sort out or address issues raised by customers: https://coinmarketcap.com/exchanges/hitbtc/At a pre-tax margin of just 0.15% it leaves them around $1 million a day. At that rate a pre-tax annual amount of $365 million. If those daily trade figures were real then they would not be so pathetic with their media and social media management. They simply do not have the money therefore they are faking their figures. Come on, we all know that these numbers exchanges claim to circle around are not real. Anyway I agree, they do make money from trading, and enough of that. (not speaking about the ridiculous high listing fees they´ve received in the past...) So there should be any problem paying 6-10 fulltime workers in support/customer-care. (if you want it...) Instead I guess they pay 2 or 3 at the max to save expenses and fill their pockets - I honestly wonder that this tactic is still in place and they´ve managed to not drawn till date - anyway just a matter of time in my opinion (if they don´t change those points addressed). P.S. the thread-title comes funny meanwhile Yes the title has more than a sense of irony about it  Just as you said, the majority of exchanges are probably inflating anything from a few to most their key markets. The figures going around are mind-boggling. Absolute scams. The failure on part of HitBTC to even try to hire a few customer care support team shows they are morally bankrupt as well as probably heading towards financial bankruptcy too |
|
|
|
don_ricci
Newbie
Offline
Activity: 51
Merit: 0
|
|
August 29, 2019, 05:10:17 AM |
|
Bitcoin withdrawal fee is 0.0015btc (15$) Twitter account suspended It's time to say goodbye to Hitbtc  It is time for HitBtc to die, enough people lost enough money because of them. I just hope that everyone will manage to withdraw their crypto . Today I am trying to withdraw my funds but all day have no access to site any other person have this problem every time I am trying to access message appears access denied. All you need to do is contacting the support team instead of spreading panic in the community. |
|
|
|
|
|
DADIBLAND
|
|
August 29, 2019, 09:52:23 AM |
|
The support team means nothing
They have automatic messages
|
|
|
|
|
|
Indymoney
|
|
August 29, 2019, 08:00:14 PM |
|
The support team means nothing
They have automatic messages
This is happening in all altcoins exchanges they never reply on time I submit a ticket and I have to wait for 10 weeks for first reply and after this now I have never any reply and I lost my all funds 0.7 bitcoins they are unrecoverable so now I am not trusting any exchange. |
|
|
|
|
|
Boriss
|
|
August 31, 2019, 10:23:54 AM |
|
What is current withdraw fee for BTC on HitBTC? I have found somewhere that they have withdrawal fee around 15$  All other exchanges have 50K Satsohi arround 5$ or less. |
|
|
|
|
mishax1
Legendary
Offline
Activity: 2898
Merit: 1017
|
|
August 31, 2019, 07:57:37 PM |
|
What is current withdraw fee for BTC on HitBTC? I have found somewhere that they have withdrawal fee around 15$ All other exchanges have 50K Satsohi arround 5$ or less. flat fee -0.0015 BTC |
|
|
|
|
|
Boriss
|
|
September 02, 2019, 09:21:47 AM |
|
What is current withdraw fee for BTC on HitBTC? I have found somewhere that they have withdrawal fee around 15$ All other exchanges have 50K Satsohi arround 5$ or less. flat fee -0.0015 BTC So they are charging 3x then most and even 10x then lowest.  |
|
|
|
|
|
Boriss
|
|
September 15, 2019, 06:40:47 AM |
|
Yes we can, I am not interested in philosophy just in amount of money i lose with each withdraw. On this list of more than 80 exchanges they are in top 3 most expensive regarding the fees. https://withdrawalfees.com/exchanges
|
|
|
|
|
JollyGood
Legendary
Offline
Activity: 2688
Merit: 1791
Top Crypto Casino
|
|
September 15, 2019, 10:00:23 AM |
|
The support team means nothing
They have automatic messages
It seems they are happy to selective scam users but cannot afford to pay for a support team. Their automatic messages are a joke especially for those trying to withdraw funds to get them out of this scam HitBTC |
|
|
|
|
Rabbot
|
|
September 22, 2019, 09:54:32 PM |
|
Even small deposits are no longer safe on hitbtc. 15 bucks has been stolen. Of course, for security reasons and in accordance with international AML policies.
|
|
|
|
|
milewilda
Legendary
Offline
Activity: 3262
Merit: 1155
|
|
September 22, 2019, 10:31:56 PM |
|
|
|
|
|
JollyGood
Legendary
Offline
Activity: 2688
Merit: 1791
Top Crypto Casino
|
|
September 22, 2019, 10:38:32 PM |
|
Even small deposits are no longer safe on hitbtc. 15 bucks has been stolen. Of course, for security reasons and in accordance with international AML policies. If they are now stealing $15 worth of crypto from users it means HitBTC really are scraping the barrel now. Their finances must be in a mess if they have stooped that low. |
|
|
|
|
DADIBLAND
|
|
September 30, 2019, 11:32:40 PM |
|
am open account in hitbtc
I deposited $ 50 in Hitbtc for testing only
Withdrawal of $ 50 was rejected
Contacted support
Reply to my message.. for security reasons and in accordance with international AML policies.
|
|
|
|
|
Markettrust
Newbie
Offline
Activity: 21
Merit: 0
|
|
September 30, 2019, 11:50:29 PM |
|
am open account in hitbtc
I deposited $ 50 in Hitbtc for testing only
Withdrawal of $ 50 was rejected
Contacted support
Reply to my message.. for security reasons and in accordance with international AML policies.
Noone should use this exchange. Last year they stolen 9 bitcoin from me worth $92000 I sent all papers, bank account, notorized paper , they even ask me to send documents of the person that sell me bitcoin. |
|
|
|
|
|
