HitBTC.com - The most advanced cryptocurrency exchange

[Rabbot]

Since September 19, your support from time to time sends me new reasons why you stole my 15 bucks.

Could you please provide us with a ticket number? Thanks in advance.

467857
I already did this on Twitter and you replied that the problem has been resolved, but this is not true.

[1715364887]

1715364887

[1715364887]

1715364887

[1715364887]

1715364887

[1715364887]

1715364887

[1715364887]

1715364887

[ytrezq]

Wasn’t believing this until they locked my account for the third time last week leaving my funds being locked. And that time no new reply to any support tickets whoever they are assigned to ! They locked 200Zcash worthing over $25,000 at that time without the ability to sell and of course, now they worth far much less (and which I still can’t withdraw).

Of course the contact and postal address listed are just all empty or simple post box. Sending to the e‑mails to the stated e‑mails address leads absolutely no responses. The same might be true for their stated sever location in London where they might just be renting space for them.

One of their stated address is :
Av Vitacura 2969,
Las Condes,
Región Metropolitana, Chile

When someone imagine something, it’s often based on the existing.

So let’s take a look at the following picture from their website :

It doesn’t feel that much natural isn’t it ? Just take a look how Nescafé is written on the image… If wee look into file properties in Windows, we can see it was created using Windows Photo Editor 10.0.10011.16384 (nice we even have the exact Windows build being used since this is the program replacing the now removed ᴍꜱpaint).

Looks better ! From there we can recognize a Microsoft Word Document opened in Microsoft word. Program Code for Hitbtc, and the Hitbtc Official blog which tells us the image is almost definitely legit (if not I wonder were they could find it).

But is the picture metadata legit ? They should be aware of the consequences of leaving them inside the file right ? Well, to answer this question, each time I see a photograph on the Internet, I’m thinking to this one, or rather it’s case (if you don’t understand, click the link on the picture) :

So the answer is likely to be yes. Which with Wi-fi and ɢᴘꜱ/ɢʟᴏɴᴀꜱꜱ systems, location is even more precise these days which is useful in building environment. So this is getting :
−33.436483, −70.645214 650.5m above see level which is 6Km away from the previous address. But this is better since we know at which in the building.

Based on my research, this appear to be a coworking office which is used by different companies according to the schedule. And having using visiting such places often, I do confirm this looks a similar way of the picture rather than a conventional workplace. But what is important here (or at least in my country) this is the kind of place where access isn’t restricted, so when they come (maybe once or twice a month), we should have access to peoples who can act on hour accounts or at least delete them instead of not giving us a clue about what’s happening. Such places don’t have phone numbers (instead everyone use their mobile phone).

If the metadata is true, the photo was shot in march 2017, so if they have moved, there is likely someone still there to know where. Also please pay attention to the matching business hours where they perform their posts.

[Markettrust]

Wasn’t believing this until they locked my account for the third time last week leaving my funds being locked. And that time no new reply to any support tickets whoever they are assigned to ! They locked 200Zcash worthing over $25,000 at that time without the ability to sell and of course, now they worth far much less (and which I still can’t withdraw).

Of course the contact and postal address listed are just all empty or simple post box. Sending to the e‑mails to the stated e‑mails address leads absolutely no responses. The same might be true for their stated sever location in London where they might just be renting space for them.

One of their stated address is :
Av Vitacura 2969,
Las Condes,
Región Metropolitana, Chile

When someone imagine something, it’s often based on the existing.

So let’s take a look at the following picture from their website :
https://hitbtc.com/images/office.jpg
It doesn’t feel that much natural isn’t it ? Just take a look how Nescafé is written on the image… If wee look into file properties in Windows, we can see it was created using Windows Photo Editor 10.0.10011.16384 (nice we even have the exact Windows build being used since this is the program replacing the now removed ᴍꜱpaint).
https://i.stack.imgur.com/fKGBR.jpg
Looks better ! From there we can recognize a Microsoft Word Document opened in Microsoft word. Program Code for Hitbtc, and the Hitbtc Official blog which tells us the image is almost definitely legit (if not I wonder were they could find it).

But is the picture metadata legit ? They should be aware of the consequences of leaving them inside the file right ? Well, to answer this question, each time I see a photograph on the Internet, I’m thinking to this one, or rather it’s case (if you don’t understand, click the link on the picture) :
https://sophosnews.files.wordpress.com/2012/12/mcafee-exif.jpg
So the answer is likely to be yes. Which with Wi-fi and ɢᴘꜱ/ɢʟᴏɴᴀꜱꜱ systems, location is even more precise these days which is useful in building environment. So this is getting :
−33.436483, −70.645214 650.5m above see level which is 6Km away from the previous address. But this is better since we know at which in the building.

Based on my research, this appear to be a coworking office which is used by different companies according to the schedule. And having using visiting such places often, I do confirm this looks a similar way of the picture rather than a conventional workplace. But what is important here (or at least in my country) this is the kind of place where access isn’t restricted, so when they come (maybe once or twice a month), we should have access to peoples who can act on hour accounts or at least delete them instead of not giving us a clue about what’s happening. Such places don’t have phone numbers (instead everyone use their mobile phone).

If the metadata is true, the photo was shot in march 2017, so if they have moved, there is likely someone still there to know where. Also please pay attention to the matching business hours where they perform their posts.

99% exchanges does not have a physical address thats why it easy for them to lock your fund.

[FlamingFingers]

I so much detest this exchange,  their customer service is nothing to write home about,  I misplaced my cellphone around May this year and I discovered that my account details with Hibtc has been compromised,  they didn't respond on time,  I just had to forget about having an account with them,

[mishax1]

I guess Hitbtc's business model is to charge 10x times higher withdrawal fees.

[ytrezq]

Wasn’t believing this until they locked my account for the third time last week leaving my funds being locked. And that time no new reply to any support tickets whoever they are assigned to ! They locked 200Zcash worthing over $25,000 at that time without the ability to sell and of course, now they worth far much less (and which I still can’t withdraw).

Of course the contact and postal address listed are just all empty or simple post box. Sending to the e‑mails to the stated e‑mails address leads absolutely no responses. The same might be true for their stated sever location in London where they might just be renting space for them.

One of their stated address is :
Av Vitacura 2969,
Las Condes,
Región Metropolitana, Chile

When someone imagine something, it’s often based on the existing.

So let’s take a look at the following picture from their website :

It doesn’t feel that much natural isn’t it ? Just take a look how Nescafé is written on the image… If wee look into file properties in Windows, we can see it was created using Windows Photo Editor 10.0.10011.16384 (nice we even have the exact Windows build being used since this is the program replacing the now removed ᴍꜱpaint).

Looks better ! From there we can recognize a Microsoft Word Document opened in Microsoft word. Program Code for Hitbtc, and the Hitbtc Official blog which tells us the image is almost definitely legit (if not I wonder were they could find it).

But is the picture metadata legit ? They should be aware of the consequences of leaving them inside the file right ? Well, to answer this question, each time I see a photograph on the Internet, I’m thinking to this one, or rather it’s case (if you don’t understand, click the link on the picture) :

So the answer is likely to be yes. Which with Wi-fi and ɢᴘꜱ/ɢʟᴏɴᴀꜱꜱ systems, location is even more precise these days which is useful in building environment. So this is getting :
−33.436483, −70.645214 650.5m above see level which is 6Km away from the previous address. But this is better since we know at which in the building.

Based on my research, this appear to be a coworking office which is used by different companies according to the schedule. And having using visiting such places often, I do confirm this looks a similar way of the picture rather than a conventional workplace. But what is important here (or at least in my country) this is the kind of place where access isn’t restricted, so when they come (maybe once or twice a month), we should have access to peoples who can act on hour accounts or at least delete them instead of not giving us a clue about what’s happening. Such places don’t have phone numbers (instead everyone use their mobile phone).

If the metadata is true, the photo was shot in march 2017, so if they have moved, there is likely someone still there to know where. Also please pay attention to the matching business hours where they perform their posts.

99% exchanges does not have a physical address thats why it easy for them to lock your fund.

But here we have such physical address. The John McAffee way !

[ytrezq]

For all those whose accounts funds are locked for over three months without support awaiting a response during a month and having attempted to reach them through legal@hitbtc.com and pr@hitbtc.com multiple time without receiving a response or whose said actions didn’t results in a reply about what’s happening in tickets, please support this : https://bitcointalk.org/index.php?action=trust;flag=894

[JollyGood]

Which country are these HitBTC scammers really based in?

[ytrezq]

Which country are these HitBTC scammers really based in?

As explained above here’s the non public ɢᴘꜱ coordinate of the office used once to twice a month by the primary team/directors −33.436483, −70.645214 650.5m above see level which tells you where to go in the building. That’s 6Km away from their stated representative office.

Though by law they are in Hong Kong (the other side of the ocean), but you’ll find only a lawyer managing hundreds shell company’s and a post box.

[JollyGood]

Which country are these HitBTC scammers really based in?

As explained above here’s the non public ɢᴘꜱ coordinate of the office used once to twice a month by the primary team/directors −33.436483, −70.645214 650.5m above see level which tells you where to go in the building. That’s 6Km away from their stated representative office.

Though by law they are in Hong Kong (the other side of the ocean), but you’ll find only a lawyer managing hundreds shell company’s and a post box.

Thank you for your post.

I was asking if any users knew where they really were based.

Sure they use a mailing address to through people off the scent but keeping meta data from the images aside does anybody know which city they really operate out of or where the "team" reside?

[ytrezq]

Which country are these HitBTC scammers really based in?

As explained above here’s the non public ɢᴘꜱ coordinate of the office used once to twice a month by the primary team/directors −33.436483, −70.645214 650.5m above see level which tells you where to go in the building. That’s 6Km away from their stated representative office.

Though by law they are in Hong Kong (the other side of the ocean), but you’ll find only a lawyer managing hundreds shell company’s and a post box.

Thank you for your post.

I was asking if any users knew where they really were based.

Sure they use a mailing address to through people off the scent but keeping meta data from the images aside does anybody know which city they really operate out of or where the "team" reside?

If even John McAfee was caught by the police by leaving ɢᴘꜱ data inside a picture shot through an iPhone4s, why couldn’t Hitʙᴛᴄ does the same thing ? Notice how the business hours of the posts of Hitʙᴛᴄ match those from the country of the picture (which isn’t Hong Kong).
Though because of the consequences of the policies of the new president of the country, I doubt you’ll have the freedom to move safely once there (which might be the real problem) : security in the city is now managed directly by the army (no I’m not talking about Hong Kong just google the coordinates).

I suppose they work from Internet most the time and they meet only if needed (typical for companies renting coworking at least in my country). So their workplace is really based at the place of the picture.

I think they have legally secured the steps to only have Hong Kong as applicable law instead of their place of work, so the only thing legal you’ll be able to do is to ask an answer on your tickets if they don’t have answers like in my case while many of us have already responds from support which means they will get nothing by coming there.

About the servers, then I suppose that they are managed completely remotely which means there are no point at going to London to see them and the place were they are stored will definitely have wardens preventing you from coming.

[ytrezq]

I guess Hitbtc's business model is to charge 10x times higher withdrawal fees.

Still cheaper than Transferwise on large amounts though.

[EastSound]

I guess Hitbtc's business model is to charge 10x times higher withdrawal fees.

Still cheaper than Transferwise on large amounts though.

Who in the right mind to use it though when there are exchanges that charge lower withdrawal fees available.
Hitbtc will be still a trap where you can't withdraw your money, still waiting for my $20 withdraw lol

[ytrezq]

I guess Hitbtc's business model is to charge 10x times higher withdrawal fees.

Still cheaper than Transferwise on large amounts though.

Who in the right mind to use it though when there are exchanges that charge lower withdrawal fees available.
Hitbtc will be still a trap where you can't withdraw your money, still waiting for my $20 withdraw lol

In my case, I couldn’t chose : bought tokens on a bankrupt exchange. Had to sell them on Hitʙᴛᴄ as they were no purchase orders on Etherdelta.

[hitbtc]

467857
I already did this on Twitter and you replied that the problem has been resolved, but this is not true.

Dear Rabbot, the withdrawal functionality of your account is fully operational, and you should be able to withdraw any amount of funds that exceed the withdrawal fee.

Wasn’t believing this until they locked my account for the third time last week leaving my funds being locked. And that time no new reply to any support tickets whoever they are assigned to ! They locked 200Zcash worthing over $25,000 at that time without the ability to sell and of course, now they worth far much less (and which I still can’t withdraw).

The KYC process shouldn't take much time on a regular basis, ytrezq. Can you please provide us with your ticket number?  Thanks in advance.

[hitbtc]

I so much detest this exchange,  their customer service is nothing to write home about,  I misplaced my cellphone around May this year and I discovered that my account details with Hibtc has been compromised,  they didn't respond on time,  I just had to forget about having an account with them,

Dear user,  what was your support ticket number? We'll gladly look into that.

We take the security of our customers very seriously and provide a number of security tools to help you protect your account, such as 2FA, email confirmation, etc.  Here's an article to help you minimize such risks in the future: https://support.hitbtc.com/hc/en-us/articles/115005044629-How-to-protect-your-account-from-intruders

[Rabbot]

467857
I already did this on Twitter and you replied that the problem has been resolved, but this is not true.

Dear Rabbot, the withdrawal functionality of your account is fully operational, and you should be able to withdraw any amount of funds that exceed the withdrawal fee.

There is no way to withdraw funds, because the size withdrawal fee exceeds the size of the deposit, and trading is blocked. Can you specify for what reason?

[JollyGood]

I so much detest this exchange,  their customer service is nothing to write home about,  I misplaced my cellphone around May this year and I discovered that my account details with Hibtc has been compromised,  they didn't respond on time,  I just had to forget about having an account with them,

Dear user,  what was your support ticket number? We'll gladly look into that.

We take the security of our customers very seriously and provide a number of security tools to help you protect your account, such as 2FA, email confirmation, etc.  Here's an article to help you minimize such risks in the future: https://support.hitbtc.com/hc/en-us/articles/115005044629-How-to-protect-your-account-from-intruders

Pathetic scammers. You keep posting here once in a while asking for support tickets but ignore users posting concerns here.

How many complaints have been made here? How many have you actually addressed? How many times have you popped back in here to post repetitive nonsense about support tickets?

People are waiting for HitBTC to pull their exit strategy because complaints are piling up.

[apoorvlathey]

I couldn't search up if it has been asked already, but what happens when I cancel my limit order. Do I still need to pay the taker's fee (which is 0.1%), I have selected Post-only, so no maker's fee there.
I had earlier placed an order, but due to current market conditions I want to update my price for the same.

[Raja_MBZ]

I couldn't search up if it has been asked already, but what happens when I cancel my limit order. Do I still need to pay the taker's fee (which is 0.1%), I have selected Post-only, so no maker's fee there.
I had earlier placed an order, but due to current market conditions I want to update my price for the same.

No, you never pay any fee upon cancellation of your made order.