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Author Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC  (Read 160060 times)
Domi3636
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November 20, 2013, 02:49:56 PM
 #761

Still SEPA transfer in limbo, so much for "We expect this issue to be solved and be resolved tomorrow or the next day".

Oh, and thanks a lot for the transparency and open communication!!! FUCKING A!!!!
How long are you waiting?
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Even if you use Bitcoin through Tor, the way transactions are handled by the network makes anonymity difficult to achieve. Do not expect your transactions to be anonymous unless you really know what you're doing.
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CoinArtist
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November 20, 2013, 02:53:11 PM
 #762

Still SEPA transfer in limbo, so much for "We expect this issue to be solved and be resolved tomorrow or the next day".

Oh, and thanks a lot for the transparency and open communication!!! FUCKING A!!!!
How long are you waiting?


Exactly one week now.
hazek
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November 20, 2013, 03:34:53 PM
 #763

Dear Bitstamp clients,

We are currently experiencing some problems with our banking software. As a result, deposits and withdrawals may be delayed. We expect this issue to be solved and be resolved tomorrow or the next day.

We kindly ask our customers with pending transfers to remain patient and refrain from submitting additional support tickets on the matter. We will announce as soon as this issue gets resolved.

Thank you for your understanding.

Best regards,
The Bitstamp team

UPDATE: This issue has been resolved. All pending transfers are being processed.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
TwinWinNerD
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November 20, 2013, 03:45:55 PM
 #764

my 30 day volume is at 0BTC. If i make a trade now, do i get a refund on the 0.18% commision i pay too much?

regards

WindGlider
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November 20, 2013, 03:48:17 PM
 #765


UPDATE: This issue has been resolved. All pending transfers are being processed.
what about not working email confirmations and fees calculated incorrectly?
Sword Smith
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November 20, 2013, 03:51:14 PM
 #766

Dear Bitstamp clients,

We are currently experiencing some problems with our banking software. As a result, deposits and withdrawals may be delayed. We expect this issue to be solved and be resolved tomorrow or the next day.

We kindly ask our customers with pending transfers to remain patient and refrain from submitting additional support tickets on the matter. We will announce as soon as this issue gets resolved.

Thank you for your understanding.

Best regards,
The Bitstamp team

UPDATE: This issue has been resolved. All pending transfers are being processed.
Thank you for the update. Can you please inform us when you expect to have cleared the backlog?

terrapinflyer
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November 20, 2013, 04:08:29 PM
 #767

Finally got my coins out. Ill wait till they make a comment about whats going on until I trust them again.
hazek
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November 20, 2013, 04:14:19 PM
 #768

my 30 day volume is at 0BTC. If i make a trade now, do i get a refund on the 0.18% commision i pay too much?

regards

The fee has been reset and is now being recalculated which takes 2 seconds per every user(after maintenance server has to re-calculate the last 30days of trading for every user).

While the fee may not be correctly displayed the correct fee is applied when trading. This can be confirmed in your transaction's log.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
dreamspark
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November 20, 2013, 04:15:20 PM
 #769

SEPA has arrived and the whole site is back up.

Still massively dissapointed in the customer service exhibited in this last 48 hour period.

hazek
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November 20, 2013, 04:15:41 PM
 #770

Finally got my coins out. Ill wait till they make a comment about whats going on until I trust them again.

We will provide an update once our internal testing is complete and confirms any issues were successfully resolved.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
hazek
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November 20, 2013, 04:17:10 PM
 #771

SEPA has arrived and the whole site is back up.

Still massively dissapointed in the customer service exhibited in this last 48 hour period.

We apologize for any delays which you may have experienced. We currently accumulated a backlog which we are now working to resolve as soon as possible.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
btcdrak
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November 20, 2013, 04:17:18 PM
 #772

@hazek are you going to give us an explanation of

1. What happened.
2. Why there was zero communication to users via Twitter/forum/email - Twitter takes 5 seconds to tweet a message.
3. What you have done or will do in order for 1 or 2 not to occur again.

In short we accept there will be technical issues, but your zero communication (MtGox) style of customer relations is not going to do you any favors...

Viacoin. Visit the Viacoin Blog or subreddit r/viacoin.
dreamspark
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November 20, 2013, 04:23:03 PM
 #773

SEPA has arrived and the whole site is back up.

Still massively dissapointed in the customer service exhibited in this last 48 hour period.

We apologize for any delays which you may have experienced. We currently accumulated a backlog which we are now working to resolve as soon as possible.

Thats all fine to say now but its really not hard to keep your customers in the loop and answer support tickets quicker than 48 hours. One ambiguous announcement on facebook when your an active member of the community really doesn't cut it. Not when theres thousands of dollars in limbo.

Thankyou for sorting it all out though and I hope you will provide an explanation as to what happened.

WindGlider
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November 20, 2013, 04:29:11 PM
 #774

thanks for all efforts made, but not everything is resolved yet, email confirmations are still not working, please fix asap or implement feature to disable email confirmations when 2f is enabled
tdenisenko
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November 20, 2013, 04:41:55 PM
 #775

thanks for all efforts made, but not everything is resolved yet, email confirmations are still not working, please fix asap or implement feature to disable email confirmations when 2f is enabled

+1

Rannasha
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November 20, 2013, 04:52:01 PM
 #776

Same problem here, withdrawal confirmation emails not arriving.

F-bernanke
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November 20, 2013, 04:57:20 PM
 #777

I could withdraw 38BTC this morning.

But please inform your costumers when technical issues occur. This radio silence scared the shit out of me.

Still waiting for a deposit to arrive btw, should have been there last week...
terrapinflyer
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November 20, 2013, 05:01:36 PM
 #778

Same problem here, withdrawal confirmation emails not arriving.

Check Spam. Mine always go there. I was able to withdraw all my funds this morning, after some nail biting hours...
btcdrak
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November 20, 2013, 05:04:07 PM
 #779

Seems we are getting the Mark Karpeles treatment here: silence.

Move to Bitfinex, seriously. You can still trade on Bitstamps orderbook, but you dont get shitty non-responsive support... and if they have a problem, they communicate with you...
Bitfinex accounts for a lot of the volume on Bitstamp anyhow.

Viacoin. Visit the Viacoin Blog or subreddit r/viacoin.
Rannasha
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November 20, 2013, 05:08:46 PM
 #780

Same problem here, withdrawal confirmation emails not arriving.

Check Spam. Mine always go there. I was able to withdraw all my funds this morning, after some nail biting hours...

That's not it, simply not getting the email. Got withdrawal confirmations just fine 2 days ago and received deposit confirmations just fine today.

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