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Author Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC  (Read 87216 times)
juhakall
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November 20, 2013, 01:42:04 PM
 #761

I finally got a confirmation mail for my earlier SEPA withdrawal. However, I'm still locked out of my account, because password reset mails aren't coming in. Why on earth does the feature reset passwords immediately, instead of waiting before a user clicks on a link on the email?

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1398397750
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leoragraves666
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November 20, 2013, 01:46:04 PM
 #762

It started rolling again. Now they need some time to process backorders from last 48 hours

PC & Mac repairs
thehun
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November 20, 2013, 01:53:04 PM
 #763

I sent 1 BTC to my Bitstamp address and after 12 confirmations it still hasn't been added to my balance. Has anyone else had this issue?

Received my coins finally and the site seems to be running again

Cheesy BitSource.org Buy, Sell and Trade Bitcoins and Litecoins Easily! http://BitSource.org/ Wink ***Premier Exchange - VISA/Mastercard Accepted Soon. Get Trading Today!***
Domi3636
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November 20, 2013, 01:57:00 PM
 #764

I send money to bitstamp through SEPA week ago and I still havent recieved it.
I am a bit worried. I send support ticket two days ago. No reply yet.
Should I contact my bank ?
tdenisenko
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November 20, 2013, 02:00:34 PM
 #765

I have succesfully withdrawed a small amount of bitcoins from Bitstamp:
https://blockchain.info/tx/9dca539724d4e3372223acc5a9603fc71c34b57c54de77edd842060f228c406f

Any news on the SEPA transfers? I have a significant amount in limbo.

You call that small amount?
You must be JB

bitcoinmarketmaker
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November 20, 2013, 02:08:16 PM
 #766

At the moment the site responds quick for me. Looks all much better.

BTC's that I have have sent a couple of hours ago also arrived in my account and I was able to sell them without any problems.

Not ok (yet):
30 day USD volume still standing at 0$
Commission rate at 0.5% (should be lower)

btcdrak
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November 20, 2013, 02:09:49 PM
 #767

Looking at my transaction, they seem to send out a whole batch in one tx, so that might account for the delays, they wait for enough BTC (like 700+) before writing and broadcasting the tx
CoinArtist
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November 20, 2013, 02:45:41 PM
 #768

Still SEPA transfer in limbo, so much for "We expect this issue to be solved and be resolved tomorrow or the next day".

Oh, and thanks a lot for the transparency and open communication!!! FUCKING A!!!!
Domi3636
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November 20, 2013, 02:49:56 PM
 #769

Still SEPA transfer in limbo, so much for "We expect this issue to be solved and be resolved tomorrow or the next day".

Oh, and thanks a lot for the transparency and open communication!!! FUCKING A!!!!
How long are you waiting?
CoinArtist
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November 20, 2013, 02:53:11 PM
 #770

Still SEPA transfer in limbo, so much for "We expect this issue to be solved and be resolved tomorrow or the next day".

Oh, and thanks a lot for the transparency and open communication!!! FUCKING A!!!!
How long are you waiting?


Exactly one week now.
hazek
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November 20, 2013, 03:34:53 PM
 #771

Dear Bitstamp clients,

We are currently experiencing some problems with our banking software. As a result, deposits and withdrawals may be delayed. We expect this issue to be solved and be resolved tomorrow or the next day.

We kindly ask our customers with pending transfers to remain patient and refrain from submitting additional support tickets on the matter. We will announce as soon as this issue gets resolved.

Thank you for your understanding.

Best regards,
The Bitstamp team

UPDATE: This issue has been resolved. All pending transfers are being processed.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
TwinWinNerD
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November 20, 2013, 03:45:55 PM
 #772

my 30 day volume is at 0BTC. If i make a trade now, do i get a refund on the 0.18% commision i pay too much?

regards

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WindGlider
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November 20, 2013, 03:48:17 PM
 #773


UPDATE: This issue has been resolved. All pending transfers are being processed.
what about not working email confirmations and fees calculated incorrectly?
Sword Smith
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November 20, 2013, 03:51:14 PM
 #774

Dear Bitstamp clients,

We are currently experiencing some problems with our banking software. As a result, deposits and withdrawals may be delayed. We expect this issue to be solved and be resolved tomorrow or the next day.

We kindly ask our customers with pending transfers to remain patient and refrain from submitting additional support tickets on the matter. We will announce as soon as this issue gets resolved.

Thank you for your understanding.

Best regards,
The Bitstamp team

UPDATE: This issue has been resolved. All pending transfers are being processed.
Thank you for the update. Can you please inform us when you expect to have cleared the backlog?

Sirius Money - Buy and sell bitcoins
Public PGP Key for Sirius Money - If I ever ask anyone to send me bitcoins, I will always sign that request with this key. If not, the request is invalid.
terrapinflyer
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November 20, 2013, 04:08:29 PM
 #775

Finally got my coins out. Ill wait till they make a comment about whats going on until I trust them again.
hazek
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November 20, 2013, 04:14:19 PM
 #776

my 30 day volume is at 0BTC. If i make a trade now, do i get a refund on the 0.18% commision i pay too much?

regards

The fee has been reset and is now being recalculated which takes 2 seconds per every user(after maintenance server has to re-calculate the last 30days of trading for every user).

While the fee may not be correctly displayed the correct fee is applied when trading. This can be confirmed in your transaction's log.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
dreamspark
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November 20, 2013, 04:15:20 PM
 #777

SEPA has arrived and the whole site is back up.

Still massively dissapointed in the customer service exhibited in this last 48 hour period.

hazek
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November 20, 2013, 04:15:41 PM
 #778

Finally got my coins out. Ill wait till they make a comment about whats going on until I trust them again.

We will provide an update once our internal testing is complete and confirms any issues were successfully resolved.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
hazek
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November 20, 2013, 04:17:10 PM
 #779

SEPA has arrived and the whole site is back up.

Still massively dissapointed in the customer service exhibited in this last 48 hour period.

We apologize for any delays which you may have experienced. We currently accumulated a backlog which we are now working to resolve as soon as possible.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
btcdrak
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November 20, 2013, 04:17:18 PM
 #780

@hazek are you going to give us an explanation of

1. What happened.
2. Why there was zero communication to users via Twitter/forum/email - Twitter takes 5 seconds to tweet a message.
3. What you have done or will do in order for 1 or 2 not to occur again.

In short we accept there will be technical issues, but your zero communication (MtGox) style of customer relations is not going to do you any favors...
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