www.BITSTAMP.net Bitcoin exchange site for USD/BTC

[Lauda]

How long do international wire transfers take?

[Trade101]

How long do international wire transfers take?

3-5 days in general
SEPA is much faster

[venom]

Hello everyone,

I am posting this first and foremost to see if I can obtain any information that would be helpful in rescuing my money which is being held hostage by Bitstamp, and secondly as a WARNING to anyone else who has money in Bitstamp or is thinking about using them.

Briefly, to not make this too long : I have a verified account, been verified for a few months.  I did 2 withdrawals successfully in the past, both for low 5-figure amounts (USD).  Last week, I requested a 6-figure (USD) withdrawal, and it got stuck in processing.  I sent them support tickets, and finally they answered.. saying they needed additional KYC information.  Bear in mind that they already have all the KYC stuff that I did months ago, so these questions were completely separate and additional to anything that is their standard procedure mentioned on their site.. as I said, my account was already verified. 
So they sent me a bunch of questions in order to satisfy them.  So far, that didn't fix the problem - they are still holding the money hostage, they didn't reply to my reply.

If ANYONE - and I'm very serious - has any information about where these people are physically (all I've heard is Slovenia), PLEASE contact me, preferrably by private message because I want to give Bitstamp.net the benefit of the doubt, and if they are indeed legit I wouldn't want their private information leaked onto the Internet.  I am already in Europe as I write this and I will get to the bottom of this, no matter what it takes.  Anyone - the CEO, or other staff working there.. any information, names, phone numbers, addresses, friends, associates, which restaurant they eat at, any piece of information possible.  I won't let these people get away with my money, so long as I am alive.

I used to use MtGox.. and I stopped using them for the same reason everyone else did, because you can't get your money out.  Now I regret that decision. 

I sincerely hope that there is just some big misunderstanding here, and if anyone from the Bitstamp.net staff sees this message, I implore you to send me a private message, or at least address your customers as soon as possible. 

[El_Happy]

I made a deposit 18 days ago by AstroPay and not yet reflected, how long take more time to reflect?

TICKET #30437

[Lauda]

3-5 days in general
SEPA is much faster

No SEPA for my bank. Thanks for the info.

[Dragonkiller]

Hello everyone,

I am posting this first and foremost to see if I can obtain any information that would be helpful in rescuing my money which is being held hostage by Bitstamp, and secondly as a WARNING to anyone else who has money in Bitstamp or is thinking about using them.

Briefly, to not make this too long : I have a verified account, been verified for a few months.  I did 2 withdrawals successfully in the past, both for low 5-figure amounts (USD).  Last week, I requested a 6-figure (USD) withdrawal, and it got stuck in processing.  I sent them support tickets, and finally they answered.. saying they needed additional KYC information.  Bear in mind that they already have all the KYC stuff that I did months ago, so these questions were completely separate and additional to anything that is their standard procedure mentioned on their site.. as I said, my account was already verified.  
So they sent me a bunch of questions in order to satisfy them.  So far, that didn't fix the problem - they are still holding the money hostage, they didn't reply to my reply.

If ANYONE - and I'm very serious - has any information about where these people are physically (all I've heard is Slovenia), PLEASE contact me, preferrably by private message because I want to give Bitstamp.net the benefit of the doubt, and if they are indeed legit I wouldn't want their private information leaked onto the Internet.  I am already in Europe as I write this and I will get to the bottom of this, no matter what it takes.  Anyone - the CEO, or other staff working there.. any information, names, phone numbers, addresses, friends, associates, which restaurant they eat at, any piece of information possible.  I won't let these people get away with my money, so long as I am alive.

I used to use MtGox.. and I stopped using them for the same reason everyone else did, because you can't get your money out.  Now I regret that decision.  

I sincerely hope that there is just some big misunderstanding here, and if anyone from the Bitstamp.net staff sees this message, I implore you to send me a private message, or at least address your customers as soon as possible.  

I have the exact same problem except it's a deposit instead of a withdrawal. In the past I have wired 5-figure sums and they have all gone through. Two weeks ago I wired a bigger sum (almost 6-figures), and it still hasn't been credited. I opened a ticket last week, they answered saying they had received my deposit but that I need to provide further KYC information. I provided all the information they asked for (these KYC questions were "further KYC procedure" not the standard ID etc, which I had already provided before).

I have provided all the information, but my deposit still hasn't been credit and I'm still waiting. All this time I have to watch the BTC price go up everyday, knowing they have received my deposit but there is nothing I can do.

If anyone from Bitstamp sees this, it's TICKET #30492

[bernard75]

SEPA with my bank(Unicredit Group) is there the next day, provided i withdraw before 3pm the previous day.

[Dragonkiller]

Hello everyone,

I am posting this first and foremost to see if I can obtain any information that would be helpful in rescuing my money which is being held hostage by Bitstamp, and secondly as a WARNING to anyone else who has money in Bitstamp or is thinking about using them.

Briefly, to not make this too long : I have a verified account, been verified for a few months.  I did 2 withdrawals successfully in the past, both for low 5-figure amounts (USD).  Last week, I requested a 6-figure (USD) withdrawal, and it got stuck in processing.  I sent them support tickets, and finally they answered.. saying they needed additional KYC information.  Bear in mind that they already have all the KYC stuff that I did months ago, so these questions were completely separate and additional to anything that is their standard procedure mentioned on their site.. as I said, my account was already verified.  
So they sent me a bunch of questions in order to satisfy them.  So far, that didn't fix the problem - they are still holding the money hostage, they didn't reply to my reply.

If ANYONE - and I'm very serious - has any information about where these people are physically (all I've heard is Slovenia), PLEASE contact me, preferrably by private message because I want to give Bitstamp.net the benefit of the doubt, and if they are indeed legit I wouldn't want their private information leaked onto the Internet.  I am already in Europe as I write this and I will get to the bottom of this, no matter what it takes.  Anyone - the CEO, or other staff working there.. any information, names, phone numbers, addresses, friends, associates, which restaurant they eat at, any piece of information possible.  I won't let these people get away with my money, so long as I am alive.

I used to use MtGox.. and I stopped using them for the same reason everyone else did, because you can't get your money out.  Now I regret that decision.  

I sincerely hope that there is just some big misunderstanding here, and if anyone from the Bitstamp.net staff sees this message, I implore you to send me a private message, or at least address your customers as soon as possible.  

I have the exact same problem except it's a deposit instead of a withdrawal. In the past I have wired 5-figure sums and they have all gone through. Two weeks ago I wired a bigger sum (almost 6-figures), and it still hasn't been credited. I opened a ticket last week, they answered saying they had received my deposit but that I need to provide further KYC information. I provided all the information they asked for (these KYC questions were "further KYC procedure" not the standard ID etc, which I had already provided before).

I have provided all the information, but my deposit still hasn't been credit and I'm still waiting. All this time I have to watch the BTC price go up everyday, knowing they have received my deposit but there is nothing I can do.

If anyone from Bitstamp sees this, it's TICKET #30492

Not sure if someone saw this or it was a coincidence, but my issue got resolved almost as soon as I posted this. Either way, thanks!

[cryptoanarchist]

If anyone from Bitstamp sees this, it's TICKET #30492

Not sure if someone saw this or it was a coincidence, but my issue got resolved almost as soon as I posted this. Either way, thanks!

I'm willing to give it a shot. I've been waiting 4 days to get my bitcoins (not usd) after closing my account. Ticket #28737

[gh0st]

Is it normal to wait 6 days (so far) to get verified?
All documents etc sent in, high quality scans etc.

[venom]

Update - they finally replied to the ticket, and said they will process the withdrawal soon.  I don't think that these people are running off with our money, but they are having some serious communication issues.

If/When I get the wire, I'll post here.

[leoragraves666]

If someone from Bitstamps listens here - can you please look into the registration of user 43749. He is my cousin, we sent the documents 2 times when we realised that they are denied because they are not scans. Went out, bought a scanner, sent scanned documents now and waiting on answer.

[Rampion]

Update - they finally replied to the ticket, and said they will process the withdrawal soon.  I don't think that these people are running off with our money, but they are having some serious communication issues.

If/When I get the wire, I'll post here.

Please do. I've also noticed that the bigger is the withdrawal, the longer it takes for them to process it... It's kinda disappointing. What about 7 figures? Did anybody try to withdraw a couple of millions from Bitstamp?

I'm curious to see if they really have "no limits" for withdrawals as they advertise.

[coinomat.com]

We're cryptocurrency exchange service coinomat.com, having some delays with verification, Ticket #32989
Launching a merchant platform, would be really in need of a respectable major exchange partner processing SEPA transfers.
Please help us with faster account verification, we're going to provide a good business for the exchange.

[juve4v]

Yes me!
I deposited 9 BTC today at bitstamp txid :a1edbecb6d62d82b122a25ab93e10538fda5747c5c62573acfda032238916166
 and guess what the BTC didnt appear in my account balance, eventhough the transaction  has 17 confirmations already.
I already sent them a ticket, with no answer and I'm starting to get nervous. Note also my account is verified. 

[8fold]

There are also problems with the withdrawal of bitcoins. I requested a withdrawal this morning, and it was processed and the amount was deducted from my account. But the payment was not broadcasted though... still waiting.
It appears they are having issues with their wallet service.

[bitcoinmarketmaker]

Similar problem with a BTC deposit that I did this morning to BS... I am going to create a ticket now...

[iarsenaux]

There are also problems with the withdrawal of bitcoins. I requested a withdrawal this morning, and it was processed and the amount was deducted from my account. But the payment was not broadcasted though... still waiting.
It appears they are having issues with their wallet service.

+1 on this. I'm having same issue.

[Shak]

same btc-deposit problems here...

[cryptoanarchist]

I've been waiting on a withdrawal for almost a week now. WTH is going on?