www.BITSTAMP.net Bitcoin exchange site for USD/BTC

[cerleo]

It seems to be running smoothly right now.There were some delays,but now it dosn't seem to be such an occur.

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[San1ty]

Bitstamp blocked my IP for accidently spamming their API due to an error in my code.
Their block doesn't seem to lift itself after a period of time. Anyone know if they'll be working tomorrow?

[TerryCoin]

I sent a wire last week on Thursday morning and still have not received it. I understand there was a 1 day banking holiday but the wait time is getting excessive considering I usually receive them within 1-2 bus days.

[iarsenaux]

I never had any problems with bitstamp before. So far i can say that this is the most reliable exchange for me.

Not only holidays can delay your deposit/withdrawal but also the backlogs of request that they received on/before/after the holiday.

[myflavor]

I sent a wire last week on Thursday morning and still have not received it. I understand there was a 1 day banking holiday but the wait time is getting excessive considering I usually receive them within 1-2 bus days.

My request for $2600 has been in "In Process" since December 29 and the support ticket I submitted has not been answered either. I understand it's year end and holiday season, but taking more than 4 days and still not able to clear the backlog and delays, that's just not right. I also initiated a ~$4000 withdrawal from coinbase and was told the ACH will be completed by Jan 8th. Let's see how that goes.

[San1ty]

Bitstamp blocked my IP for accidently spamming their API due to an error in my code.
Their block doesn't seem to lift itself after a period of time. Anyone know if they'll be working tomorrow?

Is Bitstamp support working? Ticket has been open for days and still no reply... I'm unable to trade anymore...

[myflavor]

I sent a wire last week on Thursday morning and still have not received it. I understand there was a 1 day banking holiday but the wait time is getting excessive considering I usually receive them within 1-2 bus days.

My request for $2600 has been in "In Process" since December 29 and the support ticket I submitted has not been answered either. I understand it's year end and holiday season, but taking more than 4 days and still not able to clear the backlog and delays, that's just not right. I also initiated a ~$4000 withdrawal from coinbase and was told the ACH will be completed by Jan 8th. Let's see how that goes.

Support just answered my ticket. The status has been changed to "Finished". Now I'm just waiting for the funds to show up in my bank account.

Is Bitstamp support working? Ticket has been open for days and still no reply... I'm unable to trade anymore...

Just did like 30 minutes ago. I think they have huge backlogs/delays due to the holiday season. Almost took them 4 days to respond, but at least they responded.

[iarsenaux]

they are asking me for an international passport for KYC purposes. what if i don't have one yet? can i send any alternatives? i can send 2 government IDs and 2 Utility bills as proof of address. I just paid one of the bills recently so i can send a scanned copy of the receipt as well.

[TerryCoin]

Now been waiting 5 bus days on a support ticket and 6 on my wire :/

[hazek]

they are asking me for an international passport for KYC purposes. what if i don't have one yet? can i send any alternatives? i can send 2 government IDs and 2 Utility bills as proof of address. I just paid one of the bills recently so i can send a scanned copy of the receipt as well.

If you are an American you can also send your social security number.

[X68N]

I withdrawed ~700USD , it camed after 2 days.
Right after that i withdrawed ~2500 USD i will report how long it will take. (its weekened atm)
(inside EU Sepa)

[San1ty]

they are asking me for an international passport for KYC purposes. what if i don't have one yet? can i send any alternatives? i can send 2 government IDs and 2 Utility bills as proof of address. I just paid one of the bills recently so i can send a scanned copy of the receipt as well.

If you are an American you can also send your social security number.

Hi Hazek,

I have a ticket open for OVER 6 days without response, is that normal?
You basically denied my home network access from the website due to a glitch I had that spammed the API (Accidentally).

[San1ty]

I would avoid Bitstamp, support is non-existing, they just cost me 4 BTC...

[oda.krell]

I would avoid Bitstamp, support is non-existing, they just cost me 4 BTC...

Care to explain the details?

Also, which alternative do you suggest? Certainly not mtgox or btc-e, right? And as much as I like bitfinex, they can't handle bigger volume right now :/

Anyway, my experience with bitstamp hasn't always been ideal, but their support always answered within reasonable time in my experience...

[San1ty]

I would avoid Bitstamp, support is non-existing, they just cost me 4 BTC...

Care to explain the details?

Also, which alternative do you suggest? Certainly not mtgox or btc-e, right? And as much as I like bitfinex, they can't handle bigger volume right now :/

Anyway, my experience with bitstamp hasn't always been ideal, but their support always answered within reasonable time in my experience...

I'm a software developer that depends on API calls to bitstamp, unfortunately a glitch in my code caused me to go over the request threshold and they banned my home IP.
Unfortunately for me it's practically impossible to get a new IP adres with my ISP. I have fixed the glitch in my code and I have a support ticket open to unban me again for over 7 days and I still have no response.

This has left me unable to trade (manually) from my home network for 7+ days, this is completely unacceptable imho even though it was my fault initially.

I understand they block spammy IP adresses to prevent ddosses but it shouldn't be a permanent ban on the first infraction, a much better system would be:

First Time -> 1 Day Ban
Second Time -> 2 Day Ban
Third Time -> 3 Day Ban
Fourth Time -> Permanent Ban

Also I have no other suggestions, all alternatives are equally horrible.

[oda.krell]

I would avoid Bitstamp, support is non-existing, they just cost me 4 BTC...

Care to explain the details?

Also, which alternative do you suggest? Certainly not mtgox or btc-e, right? And as much as I like bitfinex, they can't handle bigger volume right now :/

Anyway, my experience with bitstamp hasn't always been ideal, but their support always answered within reasonable time in my experience...

I'm a software developer that depends on API calls to bitstamp, unfortunately a glitch in my code caused me to go over the request threshold and they banned my home IP.
Unfortunately for me it's practically impossible to get a new IP adres with my ISP. I have fixed the glitch in my code and I have a support ticket open to unban me again for over 7 days and I still have no response.

This has left me unable to trade (manually) from my home network for 7+ days, this is completely unacceptable imho even though it was my fault initially.

I understand they block spammy IP adresses to prevent ddosses but it shouldn't be a permanent ban on the first infraction, a much better system would be:

First Time -> 1 Day Ban
Second Time -> 2 Day Ban
Third Time -> 3 Day Ban
Fourth Time -> Permanent Ban

Also I have no other suggestions, all alternatives are equally horrible.

I see.

Yes, I agree, they should handle it "lenient", plus they're active on here, so they can see you're a respected member of the community.

Still, your case is a bit of a special case -- you're making heavy use of the API, and you "lost" money more than really losing it, no? Don't get me wrong, I'm with you that they should unban your IP, but it's a bit harsh to put "they don't unban my IP fast enough" in the same category as "withdrawal backlog reaching as far back as July", just to name an example...

[Trade101]

you can also access the Bitstamp exchange using the bitfinex routing

[San1ty]

I would avoid Bitstamp, support is non-existing, they just cost me 4 BTC...

Care to explain the details?

Also, which alternative do you suggest? Certainly not mtgox or btc-e, right? And as much as I like bitfinex, they can't handle bigger volume right now :/

Anyway, my experience with bitstamp hasn't always been ideal, but their support always answered within reasonable time in my experience...

I'm a software developer that depends on API calls to bitstamp, unfortunately a glitch in my code caused me to go over the request threshold and they banned my home IP.
Unfortunately for me it's practically impossible to get a new IP adres with my ISP. I have fixed the glitch in my code and I have a support ticket open to unban me again for over 7 days and I still have no response.

This has left me unable to trade (manually) from my home network for 7+ days, this is completely unacceptable imho even though it was my fault initially.

I understand they block spammy IP adresses to prevent ddosses but it shouldn't be a permanent ban on the first infraction, a much better system would be:

First Time -> 1 Day Ban
Second Time -> 2 Day Ban
Third Time -> 3 Day Ban
Fourth Time -> Permanent Ban

Also I have no other suggestions, all alternatives are equally horrible.

I see.

Yes, I agree, they should handle it "lenient", plus they're active on here, so they can see you're a respected member of the community.

Still, your case is a bit of a special case -- you're making heavy use of the API, and you "lost" money more than really losing it, no? Don't get me wrong, I'm with you that they should unban your IP, but it's a bit harsh to put "they don't unban my IP fast enough" in the same category as "withdrawal backlog reaching as far back as July", just to name an example...

I completely agree with you! Still I think we can both agree, customer support is lacking.
I'm just very frustrated as I'm stuck between two rocks, my ISP refuses to help me and Bitstamp is ignoring me.

[San1ty]

I completely agree with you! Still I think we can both agree, customer support is lacking.
I'm just very frustrated as I'm stuck between two rocks, my ISP refuses to help me and Bitstamp is ignoring me.

Just to keep everyone informed: Bitstamp has gotten back to me and resolved the issue.

[oda.krell]

I completely agree with you! Still I think we can both agree, customer support is lacking.
I'm just very frustrated as I'm stuck between two rocks, my ISP refuses to help me and Bitstamp is ignoring me.

Just to keep everyone informed: Bitstamp has gotten back to me and resolved the issue.

Haha, nice.

I suspect that, even though the "official" accounts (hazek, for example) aren't posting much anymore, they still *read* the forum...

Bitstamp is pretty okay in my book, especially considering what the alternatives are