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Author Topic: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014  (Read 275478 times)
SafeDice
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December 21, 2016, 03:49:03 PM
Last edit: December 21, 2016, 07:40:06 PM by SafeDice
 #2781

A moderator on all the sites I'm aware of is not able to process withdrawals, they have the ability to ban people and answer questions. This owner and his operation are doing just fine. This isn't his full time job anymore, but what he does offer is a great site that runs on it's own on a day to day basis, and I trust him with many btc. Trust is the most important thing any owner can offer. He always responds to emails just understand the situation and if your ok with waiting a day or two this is a great place to play.

The truth is most aren't willing to wait over a few hours and so a shitstorm is ready to raise. Most people (including me) are extremely impatient when it comes to their money. From an investor point of view it probably isn't that bad, I'd assume you guys are a lot more patient than any of us degenerates Wink

Thank you billyburns and boxxob, I admit it is my responsibility to respond faster.  I'm trying to do this and recently most email complaints were resolved faster.

I think we have been doing good in term of 'eventually resolving problem' or 'running a dice site in the past 2 years' . Other than site's updates, customer service improvement will be our next priority.

Problems have for sure been solved eventually in pretty much every case I've seen on the forums so there's nothing to complain about that.

Glad to hear our suggestions have been heard Wink

Thanks again and your welcome =)

I will not hurt safedice, i like safedice. I just did it that you see that I do what! That was the 3 and last time! I apologize again will not occur again. Have it only at the second time noticed that I was.

I'm not sure what do you mean by hurting Safedice but I guess what you did was affecting the client side / your browser ?
Please PM the detail so we can solve this together Smiley

I lost some coins because I deposited to Safecoin but my account was not saved and I have no clue how to recover it. Can an admin PM me and sort this out because it's quite a problem for me.

Thanks.

That sucks, but you're not the first who this happened to. The Admin is quite busy and isn't checking this thread on a daily basis, the best you can do is email him here: safedice@protonmail.ch and provide as much details as you can about your account and deposits. Sometimes he is busy but once he's online he is always very helpful.

Good luck.

Thanks for the advice!

I sent him at an email. If anybody has direct contact with him and can alert him of my situation I'd appreciate it.

Thank you frank!

Please check your email Neptunium, I'll help you recover your account once you confirm your ownership =)

Hi,

I sent the requested signature required to recover my account through email. I appreciate your help and am waiting for a response.

Thank you evan, I have replied your email with a solution to recover your account.

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Sora Aoi
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December 21, 2016, 11:26:48 PM
 #2782

Hi

my bitcois disappeared from my account!!!!!!
Where should I e-mail?? Any support??
I hawe withdrawal in my account history. But I did not do withdrawal any bitcoins :-( ;-(

Can I stop this transaction??


That happened to one of my referrals also.
I emailed them. Still no reply.

Also they have yet to fix the issue with my referral payouts.

I still receive no response from support.

To me safedice is the most unreliable when it comes to support

Just read the past 5+ months of this thread.

Support is the not the quickest but most (all?) issues seem to be resolved with satisfaction.

Was this issue resolved too? I assume so because the user stopped posting. Do you mind giving a brief explanation of why this issue took awhile to resolve? Thanks.

-SoraAoi
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December 22, 2016, 03:36:44 AM
Last edit: December 22, 2016, 08:24:27 AM by SafeDice
 #2783

Hi

my bitcois disappeared from my account!!!!!!
Where should I e-mail?? Any support??
I hawe withdrawal in my account history. But I did not do withdrawal any bitcoins :-( ;-(

Can I stop this transaction??


That happened to one of my referrals also.
I emailed them. Still no reply.

Also they have yet to fix the issue with my referral payouts.

I still receive no response from support.

To me safedice is the most unreliable when it comes to support

Just read the past 5+ months of this thread.

Support is the not the quickest but most (all?) issues seem to be resolved with satisfaction.

Was this issue resolved too? I assume so because the user stopped posting. Do you mind giving a brief explanation of why this issue took awhile to resolve? Thanks.

-SoraAoi

These are 2 different issues :

- jdub -
Missing referral payout of approximately 0.00027651 btc between user jojo32 and moneybags23. The report was honestly confusing for me, I was communicating with jdub on separate channel and haven't got my answer for some question.

- prometeusz84 -
This was a rare case of an unintended 0.0729 btc withdrawal. I have my logs of the hacker's behavior. I'm very certain that he was using the same password on several sites without 2 fa (he confirmed this on separate channel) and one of the site was using his password. I'll support him if he decides to go public with the name of all the other sites.

Hope this clears up the confusion Smiley

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....
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Secured with 2FA &  SSL ●

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user11
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December 26, 2016, 05:13:00 AM
Last edit: December 26, 2016, 11:12:28 AM by user11
 #2784

Admin,

Automatic bet is stopping by itself every 15 minutes because of periodic security check upon entering safedice.com

Can you please fix this? I usually run autobet for a day. It stops by itself.

Pic: periodic security check
http://i63.tinypic.com/9j23io.jpg
SafeDice
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December 27, 2016, 02:47:09 PM
 #2785

Admin,

Automatic bet is stopping by itself every 15 minutes because of periodic security check upon entering safedice.com

Can you please fix this? I usually run autobet for a day. It stops by itself.

Pic: periodic security check
http://i63.tinypic.com/9j23io.jpg

It usually happens when your IP is not trusted, but I have changed some of the rule. You should be able to play longer now =)

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....
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Instant Withdrawal ●
..Monero Coin (XMR) Support ●
Secured with 2FA &  SSL ●

████████████████████████████████████████████████████████████
....
liam1393
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December 30, 2016, 10:23:43 AM
 #2786

Hi,

I got logged out and cannot sign back in, 2 days now just says wrong password or too many requests! Is there a way for me to reset password or something to get back on?

thanks
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December 30, 2016, 12:26:36 PM
 #2787

Hi,

I got logged out and cannot sign back in, 2 days now just says wrong password or too many requests! Is there a way for me to reset password or something to get back on?

thanks

The best thing you can do is contact the Admin here: safedice@protonmail.ch and send as much info as possible about deposits and withdraws and such to proof the account is yours.
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December 30, 2016, 12:32:11 PM
 #2788

yeah I have emailed them a few times, but no response Sad I have investments and wanted to add more also.
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December 30, 2016, 12:47:09 PM
 #2789

yeah I have emailed them a few times, but no response Sad I have investments and wanted to add more also.

Yeah he is a busy guy and now being in the holiday season ain't helping much but he is always very helpful when he comes online. You can open another account and invest the btc you have there while waiting for recovery of your other account.
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December 30, 2016, 04:40:18 PM
 #2790

yeah I have emailed them a few times, but no response Sad I have investments and wanted to add more also.

Yeah he is a busy guy and now being in the holiday season ain't helping much but he is always very helpful when he comes online. You can open another account and invest the btc you have there while waiting for recovery of your other account.

Yeah I am just worried I have been scammed or hacked or something, can't really risk more without knowing this is not the case Sad
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December 30, 2016, 11:40:41 PM
 #2791


Yeah I am just worried I have been scammed or hacked or something, can't really risk more without knowing this is not the case Sad

First of all, have you actually set a username and password in the 'settings'? If so, did you set a strong password? Have you saved it (copy/paste) anywhere? Most likely it's just a case of a typo, or an extra space etc. But if the password was weak, easy to guess or you use the same one for different sites, then you might have been hacked.

If you just messed up the password, then worry not, I'm sure admin will help you out next time he's available.



On an unrelated topic, BetKing, one of the SD's competitors, just announced they are closing (the owner decided enough is enough and it's time to move on to other things), so likely that should cause some increase in SD's activity and the bankroll.

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game-protect
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December 31, 2016, 02:35:23 AM
 #2792

A moderator on all the sites I'm aware of is not able to process withdrawals, they have the ability to ban people and answer questions. This owner and his operation are doing just fine. This isn't his full time job anymore, but what he does offer is a great site that runs on it's own on a day to day basis, and I trust him with many btc. Trust is the most important thing any owner can offer. He always responds to emails just understand the situation and if your ok with waiting a day or two this is a great place to play.
Trust based on what? How can an anonymous owner offer trust?
SafeDice
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December 31, 2016, 03:27:33 AM
 #2793

Hi,

I got logged out and cannot sign back in, 2 days now just says wrong password or too many requests! Is there a way for me to reset password or something to get back on?

thanks

The best thing you can do is contact the Admin here: safedice@protonmail.ch and send as much info as possible about deposits and withdraws and such to proof the account is yours.


Yeah I am just worried I have been scammed or hacked or something, can't really risk more without knowing this is not the case Sad

First of all, have you actually set a username and password in the 'settings'? If so, did you set a strong password? Have you saved it (copy/paste) anywhere? Most likely it's just a case of a typo, or an extra space etc. But if the password was weak, easy to guess or you use the same one for different sites, then you might have been hacked.

If you just messed up the password, then worry not, I'm sure admin will help you out next time he's available.



On an unrelated topic, BetKing, one of the SD's competitors, just announced they are closing (the owner decided enough is enough and it's time to move on to other things), so likely that should cause some increase in SD's activity and the bankroll.

Thank you, being very helpful as always guys Smiley

yeah I have emailed them a few times, but no response Sad I have investments and wanted to add more also.

Yeah he is a busy guy and now being in the holiday season ain't helping much but he is always very helpful when he comes online. You can open another account and invest the btc you have there while waiting for recovery of your other account.

Yeah I am just worried I have been scammed or hacked or something, can't really risk more without knowing this is not the case Sad

Hello liam, sorry to make you wait, I believe it has not been longer than 24 hours from your first email but let me know if I missed something.

There was no withdrawal and you changed your password on Dec 22, I just sent you email to help you.

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SAFEDICE.COM
....
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Instant Withdrawal ●
..Monero Coin (XMR) Support ●
Secured with 2FA &  SSL ●

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TOPBTCCASINOS
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January 02, 2017, 05:34:14 PM
 #2794

How big is the team that runs SafeDice?

It seems to be getting more and more popular but lacks site admin and customer support that some of the bigger sites have.

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January 02, 2017, 10:32:33 PM
 #2795

How big is the team that runs SafeDice?

It seems to be getting more and more popular but lacks site admin and customer support that some of the bigger sites have.

Right now it seems to consist of the admin only unless I've understood something wrong. Besides that I think there are a few mods but they can't really do much more than monitor the chat. Considering admin seems to do support and run the site alone he's been doing a decent job. Though I'd probably like to see a bit more dedicated support in the future incase the site will grow bigger.

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January 02, 2017, 10:38:29 PM
 #2796

A moderator on all the sites I'm aware of is not able to process withdrawals, they have the ability to ban people and answer questions. This owner and his operation are doing just fine. This isn't his full time job anymore, but what he does offer is a great site that runs on it's own on a day to day basis, and I trust him with many btc. Trust is the most important thing any owner can offer. He always responds to emails just understand the situation and if your ok with waiting a day or two this is a great place to play.
Trust based on what? How can an anonymous owner offer trust?

By running his business for a long time.
By escrowing parts of his funds.
By keeping an important part of funds in cold storage.
By answering to people having problems while trying to be as fair as possible.
By taking on his behalf any hacking attack and loss on the site.

So by building a community, step by step.

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SafeDice
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January 03, 2017, 11:55:56 AM
 #2797

How big is the team that runs SafeDice?

It seems to be getting more and more popular but lacks site admin and customer support that some of the bigger sites have.

Right now it seems to consist of the admin only unless I've understood something wrong. Besides that I think there are a few mods but they can't really do much more than monitor the chat. Considering admin seems to do support and run the site alone he's been doing a decent job. Though I'd probably like to see a bit more dedicated support in the future incase the site will grow bigger.


Thank you boxxob !

We used to have a dedicated forum and chat support. But now I'm focusing only on email support, we're not the fastest but most of queries are resolved within a day.

But I agree with your feedback and I think we will need to find new mod soon Smiley

A moderator on all the sites I'm aware of is not able to process withdrawals, they have the ability to ban people and answer questions. This owner and his operation are doing just fine. This isn't his full time job anymore, but what he does offer is a great site that runs on it's own on a day to day basis, and I trust him with many btc. Trust is the most important thing any owner can offer. He always responds to emails just understand the situation and if your ok with waiting a day or two this is a great place to play.
Trust based on what? How can an anonymous owner offer trust?

By running his business for a long time.
By escrowing parts of his funds.
By keeping an important part of funds in cold storage.
By answering to people having problems while trying to be as fair as possible.
By taking on his behalf any hacking attack and loss on the site.

So by building a community, step by step.

Same with many other company, we earn trust by building good reputation Smiley

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SAFEDICE.COM
....
████████████████████████████████████████████████████████████
Instant Withdrawal ●
..Monero Coin (XMR) Support ●
Secured with 2FA &  SSL ●

████████████████████████████████████████████████████████████
....
SafeDice
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January 09, 2017, 04:15:54 AM
Last edit: January 10, 2017, 02:43:01 AM by SafeDice
 #2798

Hello all , our monero server will be under maintenance soon. We are sorry for the inconvenience caused, monero deposit and withdrawal will be unavailable for few hours ( all btc feature and monero betting will not be affected ). Please be patient , we are doing our best to fix this but please expect up to 12 hours for the maintenance Smiley

update : maintenance is done

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SAFEDICE.COM
....
████████████████████████████████████████████████████████████
Instant Withdrawal ●
..Monero Coin (XMR) Support ●
Secured with 2FA &  SSL ●

████████████████████████████████████████████████████████████
....
TOPBTCCASINOS
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January 14, 2017, 03:56:24 AM
 #2799

Safe Dice is getting a lot of investment over the last few months! Great to see Smiley

RichGang
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January 15, 2017, 06:46:00 AM
 #2800

can you make your site to stop loging people out unnecessarily.
i have sent you a message to your email about btc i deposited that i cant access cos u site logged me out. please respond

I REVIEW BTC CASINOS
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