SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014

[nocturnalsheet]

unable to withdraw my XMR, sent email to support and still no reply.

hot wallet is empty. please top up the hot wallet

still waiting for reply on this as well

[Insky]

unable to withdraw my XMR, sent email to support and still no reply.

hot wallet is empty. please top up the hot wallet

still waiting for reply on this as well

I think, while monero is pumping, we will not get our coins back.

[lite]

Hi, I've sent a support mail to safedice@protonmail.ch on Aug 21 regarding my deposit from my email And is yet to get responded. Where else can I ask for support?

You can pm op i guess, but i'm not sure you'll get a reply any faster. op usually come at weekends to clear up all the support request, wait for 2-3 days to get your problems resolved! he seriously has to hire a support agent.

[SafeDice]

unable to withdraw my XMR, sent email to support and still no reply.

hot wallet is empty. please top up the hot wallet

still waiting for reply on this as well

I think, while monero is pumping, we will not get our coins back.

Hello all, my apologies there were some problem with our monero node ( btc and bch run smoothly ). While all connection on SD server is doing fine, the node does not seems to respond. Usually this occurs when there is an update on monero side (they do this frequently).

I'm sorry for my late response. I'm currently focusing on this matter, and I guarantee that all monero deposit and withdrawal will come through. I expect this matter to be resolved within the next 12 hours at most unless there's another update.

update : xmr deposits and withdrawals are working now. all pending xmr deposits should have been processed and you should be able to withdraw your xmr.

[nocturnalsheet]

Hello all, my apologies there were some problem with our monero node ( btc and bch run smoothly ). While all connection on SD server is doing fine, the node does not seems to respond. Usually this occurs when there is an update on monero side (they do this frequently).

I'm sorry for my late response. I'm currently focusing on this matter, and I guarantee that all monero deposit and withdrawal will come through. I expect this matter to be resolved within the next 12 hours at most unless there's another update.

update : xmr deposits and withdrawals are working now. all pending xmr deposits should have been processed and you should be able to withdraw your xmr.

Hi I just tried and still having problem with withdrawals, it says the hot wallet is empty. Please check and fix this? Thanks!

[tsaroz]

unable to withdraw my XMR, sent email to support and still no reply.

hot wallet is empty. please top up the hot wallet

still waiting for reply on this as well

I think, while monero is pumping, we will not get our coins back.

Hello all, my apologies there were some problem with our monero node ( btc and bch run smoothly ). While all connection on SD server is doing fine, the node does not seems to respond. Usually this occurs when there is an update on monero side (they do this frequently).

I'm sorry for my late response. I'm currently focusing on this matter, and I guarantee that all monero deposit and withdrawal will come through. I expect this matter to be resolved within the next 12 hours at most unless there's another update.

update : xmr deposits and withdrawals are working now. all pending xmr deposits should have been processed and you should be able to withdraw your xmr.

Thanks. It's really a pleasure to see my deposit being credited. Not seeing that balance for a couple of days surely troubled me. But I was optimistic that safedice would solve any problems on their site.

[voldemx]

how to get access to my account?

[giveen]

I don't understand you are saying that withdrawals are working perfectly but from past few days i always tried to withdraw and it shows hot wallet empty when depositing there is no issue but when we want  OUR funds hot wallet is always empty please fix it xmr is all time high. My username : giveen
Edit : Thanks just made 1 xmr in just 2 weeks

[SafeDice]

I don't understand you are saying that withdrawals are working perfectly but from past few days i always tried to withdraw and it shows hot wallet empty when depositing there is no issue but when we want  OUR funds hot wallet is always empty please fix it xmr is all time high. My username : giveen

Hello giveen, please retry again. Some people were trying to withdraw at the same time and consuming the hot wallet, but it should be enough for most withdrawal now

[voldemx]

SafeDice,

why are you stealing money and dont answer my requests?

[thesourc3]

I don't understand you are saying that withdrawals are working perfectly but from past few days i always tried to withdraw and it shows hot wallet empty when depositing there is no issue but when we want  OUR funds hot wallet is always empty please fix it xmr is all time high. My username : giveen

Hello giveen, please retry again. Some people were trying to withdraw at the same time and consuming the hot wallet, but it should be enough for most withdrawal now

Safedice Admin, please check PM's

[SafeDice]

SafeDice,

why are you stealing money and dont answer my requests?

No one steal from anyone. I need you to give more detail other than 'how to get access to my account'. Please send me at least your username or latest deposit tx hash and the reason why can't you enter your account to safedice@protonmail.com.

I don't understand you are saying that withdrawals are working perfectly but from past few days i always tried to withdraw and it shows hot wallet empty when depositing there is no issue but when we want  OUR funds hot wallet is always empty please fix it xmr is all time high. My username : giveen

Hello giveen, please retry again. Some people were trying to withdraw at the same time and consuming the hot wallet, but it should be enough for most withdrawal now

Safedice Admin, please check PM's

Noted, thank you sourc3 , I've read it and will respond to you asap

[Tipstar]

Meanwhile Safedice added BCH. It's great to see an established site accepting it.
One of the first dice site to use BCH. Best of luck with it.

[Karartma1]

Hi SD,
at some point you told you were thinking of a SD 2. Is it still on your roadmap?
I used to like your site very much but lately you had a bit of troubles even though you handled all of them.

If you will consider to improve site support I think you can be again one of the best dice sites out there.

By the way, good move to implement BCH correctly

[Lemony_Snicket]

SafeDice,

why are you stealing money and dont answer my requests?

No one steal from anyone. I need you to give more detail other than 'how to get access to my account'. Please send me at least your username or latest deposit tx hash and the reason why can't you enter your account to safedice@protonmail.com.

I don't understand you are saying that withdrawals are working perfectly but from past few days i always tried to withdraw and it shows hot wallet empty when depositing there is no issue but when we want  OUR funds hot wallet is always empty please fix it xmr is all time high. My username : giveen

Hello giveen, please retry again. Some people were trying to withdraw at the same time and consuming the hot wallet, but it should be enough for most withdrawal now

Safedice Admin, please check PM's

Noted, thank you sourc3 , I've read it and will respond to you asap

Hello Admin, I am trying to make a large XMR withdraw and it is not working. I emailed you, please let me know the status of the withdraw.

[Lemony_Snicket]

Now it is for sure a scam I had very large xmr balance and the page froze and I got logged out and when I log back in my balance is 0 and it show I lost all my monero? I have 2fa and betting disabled it is a complete fucking scam site!!

[voldemx]

SafeDice,

why are you stealing money and dont answer my requests?

No one steal from anyone. I need you to give more detail other than 'how to get access to my account'. Please send me at least your username or latest deposit tx hash and the reason why can't you enter your account to safedice@protonmail.com.

I don't understand you are saying that withdrawals are working perfectly but from past few days i always tried to withdraw and it shows hot wallet empty when depositing there is no issue but when we want  OUR funds hot wallet is always empty please fix it xmr is all time high. My username : giveen

Hello giveen, please retry again. Some people were trying to withdraw at the same time and consuming the hot wallet, but it should be enough for most withdrawal now

Safedice Admin, please check PM's

Noted, thank you sourc3 , I've read it and will respond to you asap

I've wrote to you 2 times PM and to email as well.
Are you kidding?

[mrcash02]

Thank you so much SafeDice, BCH/BCC was integrated now on your site and I received my coins correctly! 

I hope you have success by accepting this new currency and increase your traffic again like before.

[SafeDice]

SafeDice,

why are you stealing money and dont answer my requests?

No one steal from anyone. I need you to give more detail other than 'how to get access to my account'. Please send me at least your username or latest deposit tx hash and the reason why can't you enter your account to safedice@protonmail.com.

I don't understand you are saying that withdrawals are working perfectly but from past few days i always tried to withdraw and it shows hot wallet empty when depositing there is no issue but when we want  OUR funds hot wallet is always empty please fix it xmr is all time high. My username : giveen

Hello giveen, please retry again. Some people were trying to withdraw at the same time and consuming the hot wallet, but it should be enough for most withdrawal now

Safedice Admin, please check PM's

Noted, thank you sourc3 , I've read it and will respond to you asap

I've wrote to you 2 times PM and to email as well.
Are you kidding?

Yes, I got your second PM yesterday. Please check your email and don't worry, I'll help you throughout the recovery process.

Thank you so much SafeDice, BCH/BCC was integrated now on your site and I received my coins correctly! 

I hope you have success by accepting this new currency and increase your traffic again like before.

Thank you for noticing cash !
Yes, it has been few days we run our BCH platform and we plan to do more promotion on BCH soon

[Addisonboy]

That is great. I think you are the first one who integrate BCH/BCC in your website. best of luck to your business.