https://bitcointalk.org/index.php?topic=50670.0In that thread, a noob asked a rather stupid, trivial question. kokjo immediately responded with this:
Hello all I am new to Bit Coins, needing some urgent help on how to use them!?
FUCK YOU! (ask smart questions please:
http://catb.org/~esr/faqs/smart-questions.html)
I have a registered Mt.Gox account, added funds, bought some Bit Coins but now what?
good for you! but i don't know, that answer to your question!
I am trying to transfer my Bit Coins funds from Mt.Gox into my shopping account for a "Store (SR)" how do i do that?
SR = silkroad. don't buy drugs, not with bitcoins or any kind money.
Super_trooper
Kokjo
Awesome! "Fuck you!" is sure to bring more people to Bitcoin!
Was the question easily answerable by FAQs? Yes, of course. Did a thread need to be posted about it? No.
However, would a good customer service rep handle that question that way!? Is this approach likely to help bring "normal people" (aka grandmas) to the Bitcoin community? Even though the question is stupid, we can't brush off every stupid question like that. It's rude and the "customer" will leave.
I suspect our internet-forum approach to "customer service" isn't helping Bitcoin growth at all. Although this forum is not official and is also not a customer service page, it's really the only place some people know about where they can ask questions. Let's all be more polite and welcoming.