You are absolutely right, good point.  But should I keep my order hoping they will stick to the only timeline that matters, even if they haven't stuck to any of the other ones that admittedly don't matter as much?  I don't know how to answer that at this point.  Hoping TH will show us something that pulls people back off the fence.  We all want to see them succeed, but nobody wants to be on a perpetual waiting list.

In the spirit of honest reporting, I am going to report my Terrahash experience to date:
I purchased one 18g/h machine on June 20th and was debating buying more.
That next morning I decided to make a call.
My phone call was taken and my questions regarding ship dates, chip purchases, board manufacturing and overall warranty were all answered with patience and due diligence.
The professional manner in which I was treated led me to purchase one more 18g/h machine and a 4.5 g/h machine.
I have also emailed additional questions that was answered in the form of blogs and postings via Terrahash.
If reporting this makes me a "brown-noser" or some other name-inducing comment, so be it. I am simply reporting my experience, and my response to said experience, in order for the community to make informed decisions regarding Terrahash.
I would rate my experience with Terrahash to date as good.
Peace.

Ok. I will go and visit their office on wednesday or thursday. I'm suffering with kidney stones, but I will go and take pictures and video. I originally wanted to go in a couple of weeks to see them "in production". I'll go earlier to quell the mob and preserve my investment. I don't want to get negative, but please do not ride me. I am an ex-cop, martial arts instructor, and veteran forex currency invesment manager. I don't tell you this to puff myself up. I want you to understand who you are dealing with. I don't take well to being pushed by people and I stick by my word. Please be patient for a couple of days and I'll give you guys a report on what I find. One of the main reasons I am doing this, is because I don't want anyone to jeopardize my orders with TH. If I can sooth everyone's nerves and calm you down, maybe you will allow these guys to do what we have paid them to do. I know that they have not been as communicative as many would like. However, could you imagine how stressful it would be to deal with such a high maintenance client base?

When I was trading forex for a living, I used to tell clients not to invest money that they could not afford to lose. Some did not listen to me, and were calling me for updates every day, terrified and needing reassurance. It made me hate my job, and after 10 years, I decided to restrict trading to professional clients alone. This is a risk intensive market we are invested in. If you can't afford to lose the money you're putting into it, I would recommend staying with something safer. "You don't invest your rent money" is what I always used to say. Once again, I am not saying what to do one way or the other, but I am seeing this transaction through. If they come through with my boards in the general time frame promised, I will most likely buy more. Who knows, maybe they will start building BFL based boards in the future if our batches come through. So, please take a breath and wait until I report what I find. I have to restate that I am passing kidney stones. If I can't make it on wednesday due to pain, I will go on thursday for certain. I'll take pics and video. I give you my word. Try to not worry.

Nevermind.  I just saw his follow up post with the order numbers.  It checks out.

Are you calling me the brown noser?! I'm not even invested here, I just don't want to see peeps that stupidly didn't pay by protected payment methods, loose their monies because a few want to create a stamped earlier than they need to. Dick.

You are more than welcome to visit us. Multiple people have visited our office ever since we started operation.

Sorry about the video, it will be uploaded soon.

Hey Minerman. My order numbers are 565 and 1304. When I added my orders to the queue, I did not list my username. I have been watching these boards for months and am thoroughly invested in bitcoin mining. Joe Ventura knows I'm legitimate and we are working together on my mining operation.

I'm certainly going to visit Terrahash's office and see how things are going. I've been planning on doing that since I first signed up on their site in May. I am not going to be building any boards with them, but I will take pictures and report on what I see. I used to be a cop, and I have no personal interest other than verifying that we are going to get our products. I'll reiterate that I'm not worried. Other than verification of my place in the TH order queue, you can check me out on eBay where I'm selling radeon scrypt miner settings and 114 BFL chip credits at the moment. My present chip credits alone prove I have at least 456 GH/s on preorder with BFL (I actually have more). I have 157.5 GH/s on order with Terrahash at present. I'm not going to post my Avalon, Bitmine, and KNC orders for your perusal. Just suffice to say, I have ordered over $40k worth of hashing power. I've been ordering asics since last December, and I build Litecoin mining rigs. Just because I have not been posting here does not mean I haven't been reading everyone's posts and using your threads to keep up on what's happening in the community.

Thank you for the offer of gas money Joe and Carpenter. TH office is just south of SF where my office is located. I'll be fine for travel expenses. I'm planning on going in the next two to three weeks. One reason I wanted to wait is I would like to go when their operation is closer to being ready. That way we will get a better idea of how quickly they will be able to fulfill our orders. Side note, I'm home the next week or two trying to pass kidney stones, so I'm not driving into my office in SF. Very painful to say the least...

I'm not telling anyone to do one thing or another thing in regards to their orders. That's your choice. I'm staying with them and I'm planning on receiving my boards in August as they've reported. I like many people's insights here and enjoy reading your posts. When I noticed that people were coming a little unhinged I decided to speak up. What I'm trying to say is, try not to worry, there are boots on the ground here.

Wouldni it be best if TH just refunded everyone that wants out, and then opeened all there klondikes back up for sale.  Since avalaon chips have not arrived it shouldnt set them back on development.

also it would show there legitimacy, and they could put the no refund rule on all there second sells.

I understand they are worried at this point to lose their customers, because they do not have a huge profit margin to work with, but they must also see that they have enough followers to buy back all their lost customers very quickly without having any breach of contract problems.

P.S. hey terrahash if you have any orders looking for an out in btc id buy their contracts... would love the 30% discount to refund their btc at current levels

Hey guys. I wanted to weigh in on the discussion. I have 35 K16s on order with Terrahash. I live in the Bay Area and work in SF. I'm planning on stopping by TH/s office to say hello and see how things are going. I am planning on giving a full report after I make the visit. I'm not worried. I bought through Paypal, and am satisfied that I have buyer protection. I have not called Terrahash in the past week, but every time I have called (3 times so far) they have answered the phone and given me satisfactory answers. They have also replied to my emails in the past. I think they are making a good faith effort to fulfill their obligations to us. I am not a shill, and I understand everyone's frustration. I think that with what we have been through in the waiting game with BFL and Avalon everyone is on edge. I have 1.3 TH/s of miners on order with BFL, Bitmine, Avalon, Terrahash, and KNC. It's been depressing (at times VERY depressing) to think of how long we have had to wait for our pre-orders. I'm going to be patient. They are only 30 minutes away from where I work. I have a good feeling that we will get our miners as promised in August. I'm not necessarily expecting anything miraculous out of BFL or Avalon before then. Maybe we'll get those orders or maybe they'll be pushed back to September or October. As for KNC, who knows. Maybe we'll get the most awesome miners in the world to date, or maybe not. All of these purchases are a risk related investment. That's why I spread my funds between 5 companies. I still feel that Terrahash will very likely get our products to us before the other companies. Let them work and get our boards ready. I'll keep you guys posted regarding my upcoming visit.  

I think we can all agree that would be a great idea!

I am with people which fight terrahash,because I think that the reason  Amir  speak and give us news and updates  

Silly Kid,

Some of us don't put all of our money into one venture and we definitely don't put money that we can't afford to lose.

Terrahash would equal 240GH out of the 8 TH I have on order with other companies. It just pains me to see children constantly complaining about every little detail of a startup company. If you don't like it then don't order from them again and just use paypal claims/credit card dispute to get your money back. It doesn't matter what happens between now and the delivery date they put out. Once that date comes then we can take a look at Terrahash as a company.

Stop being needy whiny children.

I come to this thread to see if Terrahash responds but all I get is crying, bitching, and moaning.

Since they actually send out emails with their updates I should probably leave this thread as there's nothing here of importance (Even though it does give me some joy to rub real life in your face a little)

I wish they were honoring refunds so we can get you guys out of this thread

Sorry, but I just couldn't resist.

https://www.youtube.com/watch?v=XqwuZQiAwhs

refund requests are being denied:


7/6/2013 04:51 PDT - PayPal: Buyer escalated this dispute to a Claim.

7/6/2013 04:51 PDT - Buyer: The company has stated that they will be delivering sometime in late july or august, however I would still like a refund and no longer want the product from this company.

7/5/2013 19:28 PDT - Seller: Our website says all sales are final, because all the products are made on order. When you ordered, you were promised a delivery date of late July to early August, and we are still on track to deliver your product within the promised time-frame.

7/5/2013 18:43 PDT - Buyer: Please cancel and refund in it's entirety order numbers #528 and #1079


edit: is their paypal account still under review?
edit 2: i would suggest everybody request a refund, we are the market, we can make or break these companies.

Again...  Let them cancel, make the units anyway, then sell them at a mark-up once assembled. I dont think youll have a problem moving them.  Youll sell out at a larger profit margin in less than an hour.

If thats brown nosing, sure I am a brown noser, but seems to me that everyone would win in that situation.  everyone who wants a refund gets one, terrahash makes more profit, and less whining.