[ESHOP launched] Trezor: Bitcoin hardware wallet

[keithers]

Sorry in advance if this is a stupid question, but I am confused on the whole pin thing.

For instance..  Here is what I did to start...

1) installed plug in
2) followed all instructions to set up
3) completed set up

Then I...

1) sent a small amount of BTC to the trezor web wallet (account 1)
2) sent a small amount of BTC out of the web wallet (just to make sure it works)

I was able to complete the above steps without any problems, but when I went to send the BTC, all I had to do was enter the pin that popped up on the screen of the trezor.

My question is...  wouldn't anyone be able to do this and send the BTC out of the wallet if I lost my trezor?

it wasnt your pin that popped up on the screen of the trezor. that was a unique 1 time use number pad to be used for entering your pin on the computer with out the risk of having it key logged.

But that was all i had to enter to confirm the outgoing transaction. So if someone came accross my trezor, they could just punch in the 1 time code that pops up, and send out the coins?

Are you saying that you just went from top left to bottom right on the little number pad that popped up on your computer screen with the ? marks and it allowed you to sign a transaction? It's astronomically unlikely that it would happen to order the numbers in the same order as your pin. Especually since the implication here is that you had a 9 digit pin. Maybe i can help you by explaining how its supposed to work.

When you set up your trezor it will ask you to enter a pin. Write down a pin that you want to use on a piece of paper. On the trezor will be numbers in a random order. it might look like this.

2 1 9
8 5 3
7 4 6

On your screen you will see this

? ? ?
? ? ?
? ? ?

say your pin was 659

You will press on the computer screen on the number pad with the question marks: bottom right, center, top right.

Now when you go to enter your pin later it will be a new set of random numbers on the trezor. lets say it looks like this

6 4 5
3 1 2
9 7 8

So this time on the computer screen on the number pad with the question marks you will enter: top left, top right, bottom left inorder to input the same pin as before.

I hope that cleared up all of the confusion.

Yes that definitely clears up the confusion, thanks. But when i sent out the coins, all i did was enter in all nine digits that popped up on the keypad (as they appeared on the trezor). I did it in numerical order, and it worked. Does that mean that i accidentally set my key to 1,2,3,4,6,7,8,9?

[Anon136]

Sorry in advance if this is a stupid question, but I am confused on the whole pin thing.

For instance..  Here is what I did to start...

1) installed plug in
2) followed all instructions to set up
3) completed set up

Then I...

1) sent a small amount of BTC to the trezor web wallet (account 1)
2) sent a small amount of BTC out of the web wallet (just to make sure it works)

I was able to complete the above steps without any problems, but when I went to send the BTC, all I had to do was enter the pin that popped up on the screen of the trezor.

My question is...  wouldn't anyone be able to do this and send the BTC out of the wallet if I lost my trezor?

it wasnt your pin that popped up on the screen of the trezor. that was a unique 1 time use number pad to be used for entering your pin on the computer with out the risk of having it key logged.

But that was all i had to enter to confirm the outgoing transaction. So if someone came accross my trezor, they could just punch in the 1 time code that pops up, and send out the coins?

Are you saying that you just went from top left to bottom right on the little number pad that popped up on your computer screen with the ? marks and it allowed you to sign a transaction? It's astronomically unlikely that it would happen to order the numbers in the same order as your pin. Especually since the implication here is that you had a 9 digit pin. Maybe i can help you by explaining how its supposed to work.

When you set up your trezor it will ask you to enter a pin. Write down a pin that you want to use on a piece of paper. On the trezor will be numbers in a random order. it might look like this.

2 1 9
8 5 3
7 4 6

On your screen you will see this

? ? ?
? ? ?
? ? ?

say your pin was 659

You will press on the computer screen on the number pad with the question marks: bottom right, center, top right.

Now when you go to enter your pin later it will be a new set of random numbers on the trezor. lets say it looks like this

6 4 5
3 1 2
9 7 8

So this time on the computer screen on the number pad with the question marks you will enter: top left, top right, bottom left inorder to input the same pin as before.

I hope that cleared up all of the confusion.

Does that mean that i accidentally set my key to 1,2,3,4,6,7,8,9?

It does.

You can change your pin from the home page. Its a button on the right side of the screen when you have the name of the device highlighted on the left side of the screen. (i just LOVE playing with this thing, thanks for giving me an excuse to plug it in again )

[keithers]

Sorry in advance if this is a stupid question, but I am confused on the whole pin thing.

For instance..  Here is what I did to start...

1) installed plug in
2) followed all instructions to set up
3) completed set up

Then I...

1) sent a small amount of BTC to the trezor web wallet (account 1)
2) sent a small amount of BTC out of the web wallet (just to make sure it works)

I was able to complete the above steps without any problems, but when I went to send the BTC, all I had to do was enter the pin that popped up on the screen of the trezor.

My question is...  wouldn't anyone be able to do this and send the BTC out of the wallet if I lost my trezor?

it wasnt your pin that popped up on the screen of the trezor. that was a unique 1 time use number pad to be used for entering your pin on the computer with out the risk of having it key logged.

But that was all i had to enter to confirm the outgoing transaction. So if someone came accross my trezor, they could just punch in the 1 time code that pops up, and send out the coins?

Are you saying that you just went from top left to bottom right on the little number pad that popped up on your computer screen with the ? marks and it allowed you to sign a transaction? It's astronomically unlikely that it would happen to order the numbers in the same order as your pin. Especually since the implication here is that you had a 9 digit pin. Maybe i can help you by explaining how its supposed to work.

When you set up your trezor it will ask you to enter a pin. Write down a pin that you want to use on a piece of paper. On the trezor will be numbers in a random order. it might look like this.

2 1 9
8 5 3
7 4 6

On your screen you will see this

? ? ?
? ? ?
? ? ?

say your pin was 659

You will press on the computer screen on the number pad with the question marks: bottom right, center, top right.

Now when you go to enter your pin later it will be a new set of random numbers on the trezor. lets say it looks like this

6 4 5
3 1 2
9 7 8

So this time on the computer screen on the number pad with the question marks you will enter: top left, top right, bottom left inorder to input the same pin as before.

I hope that cleared up all of the confusion.

Does that mean that i accidentally set my key to 1,2,3,4,6,7,8,9?

It does.

You can change your pin from the home page. Its a button on the right side of the screen when you have the name of the device highlighted on the left side of the screen. (i just LOVE playing with this thing, thanks for giving me an excuse to plug it in again )

Ok, i get it now...thanks again i appreciate it.

[Italone100]

i have installed plugin and connected Trezor wallet to computer but don't start.
i see only
"Get started

Connect your TREZOR device to the computer."

[klokan]

i have installed plugin and connected Trezor wallet to computer but don't start.
i see only
"Get started

Connect your TREZOR device to the computer."

Try different usb cable/usb port. The usb cables they send in the box are shit, but these are standard micro-usb so you may have one more at home.

[dexX7]

I been seeing this for a couple of days.

Did you send any multisig (m-of-n) transactions to it by any chance? This happend to me.


I feel like this is needed to be said since so many people report in with a similar problem:

I believe some of the stock USB cables are broken (white and blue) due to a wrong wiring. If the device is not recognized, unplug the cable immediately and if it works with another one, never use the stock cable again. Playing devils advocate: using a broken cable may harm the device.

[stick]

I been seeing this for a couple of days.

It's reported, we know about the problem and we are working on it. And yes, it's caused by multisig transactions.

[gweedo]

I been seeing this for a couple of days.

Did you send any multisig (m-of-n) transactions to it by any chance? This happend to me.


I feel like this is needed to be said since so many people report in with a similar problem:

I believe some of the stock USB cables are broken (white and blue) due to a wrong wiring. If the device is not recognized, unplug the cable immediately and if it works with another one, never use the stock cable again. Playing devils advocate: using a broken cable may harm the device.

No I didn't send any multi sig to it.

The cable isn't broken as I was able to sign transaction.

[gweedo]

I been seeing this for a couple of days.

It's reported, we know about the problem and we are working on it. And yes, it's caused by multisig transactions.

I didn't get any multi sig transactions...

Also when is someone going to answer my ticket as it has been sitting for a long time. Over 14 hours!

[Anon136]

there's a little bit of what looks like delaminating on the bottom of the screen on my trezor. it looks like a little bubble under the screen. is this because there is a protective sticker that i can just peel off or is it something else?

[keithers]

there's a little bit of what looks like delaminating on the bottom of the screen on my trezor. it looks like a little bubble under the screen. is this because there is a protective sticker that i can just peel off or is it something else?

Have you not peeled off the laminate that it is shipped with?   I was going to leave it on, but I was having trouble holding both buttons down and plugging it into the computer at the same time (because the cord is so short).


The laminate is really sticky, so you can probably lift it and stick it back down if that is what you want to do...

[stick]

Hi All!

I think we have identified the problem that is occuring for OS X users where Plugin crashed on some systems. Would you mind trying new version of TREZOR plugin which is available from URL below and report back if it helped or not?

https://mytrezor.com/data/plugin/test/trezor-plugin-1.0.6.dmg

This version of plugin works only in Safari and Firefox, because Chrome still does not have a 64-bit version under OS X.

Thank you very much for your feedback!

[Anon136]

there's a little bit of what looks like delaminating on the bottom of the screen on my trezor. it looks like a little bubble under the screen. is this because there is a protective sticker that i can just peel off or is it something else?

Have you not peeled off the laminate that it is shipped with?   I was going to leave it on, but I was having trouble holding both buttons down and plugging it into the computer at the same time (because the cord is so short).


The laminate is really sticky, so you can probably lift it and stick it back down if that is what you want to do...

Oh yea i pulled that of. That was across the whole trezor. I'm just talking about the screen only. Driving me bonkers

[devthedev]

Weird, mine didn't have any plastic protection, and the right button seems slightly dented in the center.

[Anon136]

the right button seems slightly dented in the center.

thats normal

[keithers]

the right button seems slightly dented in the center.

thats normal

mine don't have any dents in the buttons

[Anon136]

the right button seems slightly dented in the center.

thats normal

mine don't have any dents in the buttons

turn it in the light. either way if some don't i can attest that many do. ive seen them like that in youtube videos and pictures and on mine.

[keithers]

the right button seems slightly dented in the center.

thats normal

mine don't have any dents in the buttons

turn it in the light. either way if some don't i can attest that many do. ive seen them like that in youtube videos and pictures and on mine.

I think I am going to buy another one as a backup and just keep it in the box, unless I have a problem with my current one.   If I do have a problem, I am not going to want to have to order another and wait for it to arrive and all that...

i wish they sold the metal ones.  I would be willing to pay extra for it...

[World]

Hi All!

I think we have identified the problem that is occuring for OS X users where Plugin crashed on some systems. Would you mind trying new version of TREZOR plugin which is available from URL below and report back if it helped or not?

https://mytrezor.com/data/plugin/test/trezor-plugin-1.0.6.dmg

This version of plugin works only in Safari and Firefox, because Chrome still does not have a 64-bit version under OS X.

Thank you very much for your feedback!

Three Mac machines here.
Now it works great.
Thank you very much for your hard team work and excellent customer support.
I will definitely buy more TREZORs for other family members and friends.Waiting for a different colors to be more personal.

[keithers]

It would be cool if they offered a discount if you purchased them in bulk, or at least multiple trezors.   I guess you can use your own affiliate link, right?