Official Newbie BitInstant Support Thread (Active Customer Support)

[bloodsipper]

Order completed!!  =)
it only took 3 days and i was not given the exchange rate at the time of my purchase, but i finally got my bitcoins.

Thank you so much URSAY for all the time and headaches  =)

RESOLVED

[1714735213]

1714735213

[1714735213]

1714735213

[sjruckle]

Quote ID
90bb9673-47ee-45c9-934e-13632fbe35e4

Event ID
42cc1266-01d5-4f2c-bd0d-41537729a26b

Quote valid until
Wed Apr 3 04:12:40 2013
Amount you need to pay
$500.0 USD
Amount you will receive
$480.05 USD

Guaranteed delivery time (HH:MM:SS)
1:00:00
Destination exchange
Bitcoin Address


Bitinstant, please restore my faith in you and address this transaction.  NO MTGOX involved, just a private wallet address.  No coins have arrived it has been over 48hrs!

I just checked the address this guy sent his coins to. They made it OK according to blockchain.info

https://www.bitinstant.com/order_status/90bb9673-47ee-45c9-934e-13632fbe35e4
https://blockchain.info/address/1D2z5hyGvcRkQ11irDn7oNFBPMC21EFgmC

[sjruckle]

And I'll post this again in an attempt to avoid falling through one of the numerous ever-widening cracks in their system.

Quote ID   806c24db-b1a9-44a5-a491-847cd9e48f0e
Event ID   6205aeb8-822f-4963-b767-753a1a13cbd9

Destination exchange   Bitcoin Address
Destination account   17Ci2uSL8x9nCwTtQCXBtv6KREFQpjY5Gz

Wed Apr 3 02:52:41 2013   6205aeb8-822f-4963-b767-753a1a13cbd9   Quote for new transaction
Wed Apr 3 03:28:39 2013   965e01bd-5a4a-43c2-8e33-dc5e7128f205   New Order
Wed Apr 3 03:29:51 2013   a4d2e155-17a1-49ae-bda6-c587ab67b207   MTGox Order Loading
Wed Apr 3 05:09:51 2013   7eab319d-01ae-4cb3-b509-28e93b259255   Coinapult Order Loading

[Oyarsaskin]

Issue: RESOLVED

I want to state that the Bitcoin employees came through and fixed my friend's problem.  His coins are now in his wallet after a harrowing 3 day ordeal.   Also-  ALL of my 4 transactions with Bitinstant have gone without a hitch.  Good luck to those still in limbo- most of your issues will probably be addressed IMO. 

As to the theory that they are paying for back orders with the new money rolling in... there's no way to know.  It seems unlikely though, given that all of my orders went through instantly. 

Let's all cool our jets a bit and stay positive about this incredible little experiment. 

[nickdaquik]

OrderID: 030e5a05-45f8-4436-a321-0532b6253514
EventID: e8b5cdf5-dbfc-441c-86b8-e451a215af68
DestAccount: M06348429X
QuoteID: 87868961-32a5-46de-91bd-69771ff13a3c
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365125468.83
APIResponse: MTGOX-USD-A8TGW-62VB3-W74CV-*****
FundsSent: $129.6135 USD

sent the money to mt.gox account number and not my actual account/username ----> nickdaquik

hoping to get assistance in all of this and get a reissued a coupon through email

[tripleswag333]

This is laughable. No reply from bitinstant "live support" which is a joke because live implies a reply within a few minutes, tops. No reply to my email. It has been 2 full days since I made a cash payment at Walmart and got the email from zipzap that it was successful.  Unfortunately, since I initiated the transaction directly from my Blockchain.info wallet, I apparently only had one chance to record or save my orderID and I didn't do that. I figured it would come in an email or I wouldn't even need it, based on the false claims that bitinstant is the fastest way to turn cash to btc. 

If it helps here are some relevant details from the zipzap conformation email.

Amount to Pay: $253.95
Account Number: 670731165

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.

What is being done to make things right? Not only has the value of btc fluctuated wildly, I have also paid 4.49% in fees to ensure timely delivery that is nearly 2 full days late. Normally its not a big deal, except I did business with you based on speed and that's why I'm paying you 4.49% in fees. Also all of the time I have spent (wasted) trying to coax a response out of anyone involved which should not happen.

[crazylikeafox]

Apparently even writers from New York Magazine get the BitInstant shuffle - http://nymag.com/daily/intelligencer/2013/04/i-bought-a-bitcoin.html

At the time he ordered, BitInstant only had $16.48 to process his $140 transaction (and countless other transactions for that day) and thus could not transfer his money to him:

APIResponse: {"error": {"amount": ["You have only $16.48 available. Check your account balance for details."]}}. That means Bitinstant - as in the whole service that you are all depending on - couldn't afford a large pizza with all of the money it had on Wednesday.  This is the situation into which you are sending your money when you deal with Bitinstant.

The reporter wrote: "...I spent the rest of yesterday wondering if I'd been scammed.... Shouldn't my Bitcoin have arrived by now?"

How freaking embarrassing is stuff like this for the Bitcoin community (and costly in terms of scaring away new demand) that even our "biggest" players can't get their act together.  I wonder what he would have written if he saw this thread.

[mercurial]

3 days and still no bitcoins. Wire transfer is faster than Bit"Instant"

[URSAY]

Sorry for the lack of updates and replies everyone.

I took in so much info at the office and I'm desperately trying to get up to speed with BitInstant procedures so I can effectively help shut down some of these issues.

I'm going into the office once again this morning and I should be there all day trying to integrate and work with the team.  It will be much easier for me to ask questions as they arise from the office.

I'll also be putting in some work on the weekend to see that we start resolving more issues, faster.

Again...thanks for your patience and bear with us while we ramp up and try to handle this ever increasing volume.

NEED COFFEE...   

Be back with you guys shortly...

[Joerg]

Still no joy

[andrewb]

OrderID: 030e5a05-45f8-4436-a321-0532b6253514
EventID: e8b5cdf5-dbfc-441c-86b8-e451a215af68
DestAccount: M06348429X
QuoteID: 87868961-32a5-46de-91bd-69771ff13a3c
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365125468.83
APIResponse: MTGOX-USD-A8TGW-62VB3-W74CV-*****
FundsSent: $129.6135 USD

sent the money to mt.gox account number and not my actual account/username ----> nickdaquik

hoping to get assistance in all of this and get a reissued a coupon through email

So you obviously realized to redact the Mt. Gox coupon code in the APIResponse field, did you not try to redeem this code on Mt. Gox? You either didn't realize it was a code but redacted it for some reason anyways, realized it was a code and didn't try it, or you tried it and it just didn't work?

[tripleswag333]

Sorry for the lack of updates and replies everyone.

I took in so much info at the office and I'm desperately trying to get up to speed with BitInstant procedures so I can effectively help shut down some of these issues.

I'm going into the office once again this morning and I should be there all day trying to integrate and work with the team.  It will be much easier for me to ask questions as they arise from the office.

I'll also be putting in some work on the weekend to see that we start resolving more issues, faster.

Again...thanks for your patience and bear with us while we ramp up and try to handle this ever increasing volume.

NEED COFFEE...   

Be back with you guys shortly...

That's great but what is going to be done for those of us waiting 1, 2, 3+ days and still no Bitcoins? We paid fees around 3.99% for what? What price will we get on our coins?

[thepipeline]

This is in regards to an order that I processed with BitInstant last night:

Quote for MTGox Coupon transaction
Quote ID c0f06ed9-4bdb-4310-be80-10788beaff47
Event ID b32d4f04-26fb-4035-99ad-65c7ba08b038
Quote valid until Fri Apr 5 00:26:18 2013
Fees 9.0% + $1.00 incl. paypal fees
Amount you need to pay $498.0 USD
Amount you w ill receive $453.462848 USD
Expected delivery time(HH:MM:SS) 0:04:00
Guaranteed delivery time (HH:MM:SS) 1:00:00
Destination exchange PayPal

I went ahead with the order, and received the following confirmation:

OrderID: 46a2c72f-3f31-4580-88a3-6c78f3e52fa7
EventID: fc79962c-24eb-4202-ac9e-815500d5d631
DestAccount:
QuoteID: c0f06ed9-4bdb-4310-be80-10788beaff47
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365118334.31
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $453.462848 USD

I wrote to Yankee late last night and asked him to look into this, because I did not receive the funds. And I was especially concerned with the API response of "Insufficient Funds". To his credit, he did write me back last night, and said he would be working on it "now".   But that is the last I heard from him or from BitInstant, and I still have not received the funds. I also tried the live chat, and they were not available at that time of night, and I also wrote to support@BitInstant.com, but received no reply from them. I have been trying live chat since 9AM this morning, but the send button does not seem to be sending anything.

I did not want to complain on this thread, but this is very bad business on their part, and it is obviously very worrisome to me as a customer.

Would someone please look into this and get back to me? Thank you.

[mssunshine]

OKAY SO THE BIT INSTANT NIGHTMARE CONTINUES! WHERES THE MOTHER FUCKING MONEY BIT INSTANT WAS GIVEN ?! HORRIBLE NONEXISTENT CUSTOMER SERVICE!! IF YOU WANT TO BE SCAMMED AND TAKEN THIS IS THE WAY TO GO. NOW Spending my day on the phone about this seeing what the laws are regarding this issue as its completely unacceptable. BITINSTANT GET YOUR SHIT TOGETHER AND QUIT PLAYING WITH PEOPLES FUCKING MONEY!
WORST OF ALL ITS A WASTE OF TIME. Just remember if anything goes wrong you WILL spend precious hours and days trying to get a sign of life from these people.

[mssunshine]

ITS THIEVERY WHEN SOMEONE TAKES YOUR MONEY AND GIVES NOTHING IN RETURN
BITINSTANT SO FAR HAS PROVED TO BE A FRAUD! SCHILL< SCAM< CON ARTISTRY AT ITS BEST. IF I HAD TO DO IT ALL OVER AGAIN I WOULD NOT SEND THESE GUYS ANY MONEY PERIOD!!
DOCUMENT DOCUMENT DOCUMENT EVERYTHING AND USE YOUR NAME! MEANWHILE EVERYONE HERE HAS TO BEG! BE POLITE ! AND KISS ASS TO THESES LYING SCUMBAGS all because they are holding your money!

 ITS FRAUDULENT PLAIN AND SIMPLE!! WHEN SOMEONE TAKES MONEY AVOIDS GIVING IT TO YOU THESE ACTS ARE CRIMINAL!

[jebova2301]

This is in regards to an order that I processed with BitInstant last night:

Quote for MTGox Coupon transaction
Quote ID c0f06ed9-4bdb-4310-be80-10788beaff47
Event ID b32d4f04-26fb-4035-99ad-65c7ba08b038
Quote valid until Fri Apr 5 00:26:18 2013
Fees 9.0% + $1.00 incl. paypal fees
Amount you need to pay $498.0 USD
Amount you w ill receive $453.462848 USD
Expected delivery time(HH:MM:SS) 0:04:00
Guaranteed delivery time (HH:MM:SS) 1:00:00
Destination exchange PayPal

I went ahead with the order, and received the following confirmation:

OrderID: 46a2c72f-3f31-4580-88a3-6c78f3e52fa7
EventID: fc79962c-24eb-4202-ac9e-815500d5d631
DestAccount:
QuoteID: c0f06ed9-4bdb-4310-be80-10788beaff47
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365118334.31
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $453.462848 USD

I wrote to Yankee late last night and asked him to look into this, because I did not receive the funds. And I was especially concerned with the API response of "Insufficient Funds". To his credit, he did write me back last night, and said he would be working on it "now".   But that is the last I heard from him or from BitInstant, and I still have not received the funds. I also tried the live chat, and they were not available at that time of night, and I also wrote to support@BitInstant.com, but received no reply from them. I have been trying live chat since 9AM this morning, but the send button does not seem to be sending anything.

I did not want to complain on this thread, but this is very bad business on their part, and it is obviously very worrisome to me as a customer.

Would someone please look into this and get back to me? Thank you.

I had the same issue.

May as well post my info up for the world to see(minus my email)

Order ID   b9de9787-fb8d-406c-8b34-3de1544b3d27
Quote ID   614a0835-ad1b-4f6a-9042-592bfd62966d
Event ID   0e585293-bece-4a8f-8413-7cc866259184
Fees (inclusive)   9.0% + $1.00 incl. paypal fees
Amount you paid   $499.97 USD
Amount you will receive   $455.26062272 USD
Delivery Deadline   Thu Apr 4 23:40:45 2013
Destination exchange   PayPal
Destination account   jebova2301@iwillatleastblockthispartsospiderscantgrabmyemailwhilespideringaround

Thu Apr 4 22:40:30 2013   6daa405c-8351-44a1-8391-3618dd29bc55   Quote for new transaction
Thu Apr 4 22:40:45 2013   0e585293-bece-4a8f-8413-7cc866259184   New Order
Thu Apr 4 22:41:57 2013   ff16e45b-c254-41bf-a1c1-863182106d70   Gox coupon deposited at BitInstant account
Thu Apr 4 22:41:58 2013   0ab33e29-0445-456c-bac2-a86612c851e8   Order executed - funds deposited at remote exchange

email says:

OrderID: b9de9787-fb8d-406c-8b34-3de1544b3d27
EventID: 0ab33e29-0445-456c-bac2-a86612c851e8
DestAccount: jebova2301@notgonnaputitouthereinanopenforumforspidersandbotstousetospamme
QuoteID: 614a0835-ad1b-4f6a-9042-592bfd62966d
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365115318.61
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $455.26062272 USD

Sent a message to ursay last night about it. still no word back. Please lemme know what's going on, guys. Thanks.


i really DONT think these guys are scam, since they have helped me with over $3000 in transfers in the last 3 weeks and helped out two of my other friends. I will vouch for them

[mssunshine]

This is in regards to an order that I processed with BitInstant last night:

Quote for MTGox Coupon transaction
Quote ID c0f06ed9-4bdb-4310-be80-10788beaff47
Event ID b32d4f04-26fb-4035-99ad-65c7ba08b038
Quote valid until Fri Apr 5 00:26:18 2013
Fees 9.0% + $1.00 incl. paypal fees
Amount you need to pay $498.0 USD
Amount you w ill receive $453.462848 USD
Expected delivery time(HH:MM:SS) 0:04:00
Guaranteed delivery time (HH:MM:SS) 1:00:00
Destination exchange PayPal

I went ahead with the order, and received the following confirmation:

OrderID: 46a2c72f-3f31-4580-88a3-6c78f3e52fa7
EventID: fc79962c-24eb-4202-ac9e-815500d5d631
DestAccount:
QuoteID: c0f06ed9-4bdb-4310-be80-10788beaff47
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365118334.31
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $453.462848 USD

I wrote to Yankee late last night and asked him to look into this, because I did not receive the funds. And I was especially concerned with the API response of "Insufficient Funds". To his credit, he did write me back last night, and said he would be working on it "now".   But that is the last I heard from him or from BitInstant, and I still have not received the funds. I also tried the live chat, and they were not available at that time of night, and I also wrote to support@BitInstant.com, but received no reply from them. I have been trying live chat since 9AM this morning, but the send button does not seem to be sending anything.

I did not want to complain on this thread, but this is very bad business on their part, and it is obviously very worrisome to me as a customer.

Would someone please look into this and get back to me? Thank you.

I had the same issue.

May as well post my info up for the world to see(minus my email)

Order ID   b9de9787-fb8d-406c-8b34-3de1544b3d27
Quote ID   614a0835-ad1b-4f6a-9042-592bfd62966d
Event ID   0e585293-bece-4a8f-8413-7cc866259184
Fees (inclusive)   9.0% + $1.00 incl. paypal fees
Amount you paid   $499.97 USD
Amount you will receive   $455.26062272 USD
Delivery Deadline   Thu Apr 4 23:40:45 2013
Destination exchange   PayPal
Destination account   jebova2301@iwillatleastblockthispartsospiderscantgrabmyemailwhilespideringaround

Thu Apr 4 22:40:30 2013   6daa405c-8351-44a1-8391-3618dd29bc55   Quote for new transaction
Thu Apr 4 22:40:45 2013   0e585293-bece-4a8f-8413-7cc866259184   New Order
Thu Apr 4 22:41:57 2013   ff16e45b-c254-41bf-a1c1-863182106d70   Gox coupon deposited at BitInstant account
Thu Apr 4 22:41:58 2013   0ab33e29-0445-456c-bac2-a86612c851e8   Order executed - funds deposited at remote exchange

email says:

OrderID: b9de9787-fb8d-406c-8b34-3de1544b3d27
EventID: 0ab33e29-0445-456c-bac2-a86612c851e8
DestAccount: jebova2301@notgonnaputitouthereinanopenforumforspidersandbotstousetospamme
QuoteID: 614a0835-ad1b-4f6a-9042-592bfd62966d
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365115318.61
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $455.26062272 USD

Sent a message to ursay last night about it. still no word back. Please lemme know what's going on, guys. Thanks.


i really DONT think these guys are scam, since they have helped me with over $3000 in transfers in the last 3 weeks and helped out two of my other friends. I will vouch for them

Heres another post where once again I see people Begging Bitinstant to know what the hell is going on. They should be on top of this. BOTOOM LINE THEY ARE PLAYING WITH PEOPLES MONEY! WE DONT FUCK WITH THEIRS SO WHERE IS THIS ACCEPTABLE?

[thepipeline]

OK. I just got an email reply back from Charlie (Yankee). He said that my issue would be resolved today, and that PayPal orders are delayed at the moment. It remains to be seen whether or not I will actually receive my funds today, but the fact that he did get back to me is a small sign of encouragement.

[Ace.]

OKAY SO THE BIT INSTANT NIGHTMARE CONTINUES! WHERES THE MOTHER FUCKING MONEY BIT INSTANT WAS GIVEN ?! HORRIBLE NONEXISTENT CUSTOMER SERVICE!! IF YOU WANT TO BE SCAMMED AND TAKEN THIS IS THE WAY TO GO. NOW Spending my day on the phone about this seeing what the laws are regarding this issue as its completely unacceptable. BITINSTANT GET YOUR SHIT TOGETHER AND QUIT PLAYING WITH PEOPLES FUCKING MONEY!
WORST OF ALL ITS A WASTE OF TIME. Just remember if anything goes wrong you WILL spend precious hours and days trying to get a sign of life from these people.

Seriously dude, calm down. You need to get laid...

[mssunshine]

OKAY SO THE BIT INSTANT NIGHTMARE CONTINUES! WHERES THE MOTHER FUCKING MONEY BIT INSTANT WAS GIVEN ?! HORRIBLE NONEXISTENT CUSTOMER SERVICE!! IF YOU WANT TO BE SCAMMED AND TAKEN THIS IS THE WAY TO GO. NOW Spending my day on the phone about this seeing what the laws are regarding this issue as its completely unacceptable. BITINSTANT GET YOUR SHIT TOGETHER AND QUIT PLAYING WITH PEOPLES FUCKING MONEY!
WORST OF ALL ITS A WASTE OF TIME. Just remember if anything goes wrong you WILL spend precious hours and days trying to get a sign of life from these people.

Seriously dude, calm down. You need to get laid...

TRUST ME when I tell you dude..... I'm getting more than my share and then some and I'm a chick. I just don't like to be fucked without my consent via BITINSTANT.