RoadStress
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Merit: 1007
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April 29, 2014, 09:11:17 AM |
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This is the 10th business day and i still don't have my refund.
KNC PLEASE STOP HOLDING MY MONEY AND SEND ME MY ENTITLED REFUND!!!
Hello,
It usually takes about 10 business days for finance department to issue refund. However, it might take a bit longer in case if finance department is loaded with work. Please do not hesitate in contacting us if you have further questions. Poor Natalie. She is like a robot. I got the same mail 4 times now. KNC PLEASE STOP HOLDING MY MONEY AND SEND ME MY ENTITLED REFUND!!!I think i will just ask them until they refund me.
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The Avenger
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April 29, 2014, 09:27:52 AM |
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While I'm at it - they have some cheek making that claim after the shipping disaster known as Franken-Pile-O-Crapper. I think the bigger liars in Bitcoin mining is more appropriate (think datorhall & not more than 5%). There is now lot's of proof that KNC do Micky Mouse engineering and have continued to ship faulty goods. While the die0 problems are all but forgotten, let's not forget it entirely. That way, you won't be too surprised when knc fuck up Neptune. The only good rigs they shipped were Nov Jupiters and that is because they had over 7 weeks to perfect it. I pity the customer humiliation batch customers, because it's new tech and KNC can easily fuck it up too. Those who get the KNC freebie rig will probably find it brings their total hashrate up to 4.4TH - 1.3TH customer humiliation batch rig and 3.1TH freebie rig 3 months later
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"I am not The Avenger" 1AthxGvreWbkmtTXed6EQfjXMXXdSG7dD6
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raskul
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April 29, 2014, 09:29:49 AM |
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While I'm at it - they have some cheek making that claim after the shipping disaster known as Franken-Pile-O-Crapper. I think the bigger liars in Bitcoin mining is more appropriate (think datorhall). There is now lot's of proof that KNC do Micky Mouse engineering and have continued to ship faulty goods. While the die0 problems are all but forgotten, let's not forget it entirely. That way, you won't be too surprised when knc fuck up Neptune. The only good rigs they shipped were Nov Jupiters and that is because they had over 7 weeks to perfect it. I pity the customer humiliation batch customers, because it's new tech and KNC can easily fuck it up too. Those who get the KNC freebie rig will probably find it brings their total hashrate up to 4.4TH - 1.3TH customer humiliation batch rig and 3.1TH freebie rig 3 months later self-serving propoganda - but perhaps they are going by dogie's review thread (which is in itself, self-serving propoganda) - no offence to dogie but he really should be considering recent events more, in the case of all manufacturers. ADD: Note of caution to 'loyal' KnC customers - please make sure your phase is safe for and extra 4.2kw if you are mining this at home.
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tips 1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
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The Avenger
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April 29, 2014, 09:59:04 AM |
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There is now lot's of proof that KNC do Micky Mouse engineering
Got to x-post this from knc forum, in case you think I was being harsh in comment above: http://forum.kncminer.com/forum/main-category/hardware/36790-got-delivery-of-the-super-jupiters-wtf-knc?p=38260#post38260And I quote: Today, 04:15 AM As requested here are pictures of the "solution" from KnC how to hold the heatsinks in place on the ASIC boards. They used a simple wire which was going around the heatsink and through the holes of the ASIC board and tied on the bottom. The heatsinks moved a bit during the transport, but not to the extent that the boards got damaged, at least no parts were falling out of the boxes. I haven't had time to test the boards yet, but will do later this week. MacGyver's favourite - a bit of tying wire! I hope KNC also ship a free penknife with Neptune
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"I am not The Avenger" 1AthxGvreWbkmtTXed6EQfjXMXXdSG7dD6
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RoadStress
Legendary
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Activity: 1904
Merit: 1007
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April 29, 2014, 10:01:28 AM |
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There is now lot's of proof that KNC do Micky Mouse engineering
Got to x-post this from knc forum, in case you think I was being harsh in comment above: Today, 04:15 AM As requested here are pictures of the "solution" from KnC how to hold the heatsinks in place on the ASIC boards. They used a simple wire which was going around the heatsink and through the holes of the ASIC board and tied on the bottom. The heatsinks moved a bit during the transport, but not to the extent that the boards got damaged, at least no parts were falling out of the boxes. I haven't had time to test the boards yet, but will do later this week. MacGyver's favourite - a bit of tying wire! I hope KNC also ship a free penknife with Neptune That's a new low. Ship something that you say it's worth $10k and hold things in place with wires... DO NOT ORDER ANYTHING FROM KNC EVER! THEY ARE HOLDING MY ENTITLED REFUND FOR ALMOST 3 WEEKS NOW!
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raskul
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April 29, 2014, 10:02:02 AM |
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There is now lot's of proof that KNC do Micky Mouse engineering
Got to x-post this from knc forum, in case you think I was being harsh in comment above: Today, 04:15 AM As requested here are pictures of the "solution" from KnC how to hold the heatsinks in place on the ASIC boards. They used a simple wire which was going around the heatsink and through the holes of the ASIC board and tied on the bottom. The heatsinks moved a bit during the transport, but not to the extent that the boards got damaged, at least no parts were falling out of the boxes. I haven't had time to test the boards yet, but will do later this week. MacGyver's favourite - a bit of tying wire! I hope KNC also ship a free penknife with Neptune That's a new low. Ship something that you say it's worth $10k and hold things in place with wires... you'll note it's not actually holding it in place, the heatsink has slipped.
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tips 1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
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RoadStress
Legendary
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Activity: 1904
Merit: 1007
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April 29, 2014, 11:11:16 AM |
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I think that i managed to get my e-mail blocked by knc support system after flooding them with e-mail asking them when will they refund me.
I know that they are reading this and i do know that they are holding my refund in order to not get into my Group Buy, but that would be very stupid since sending the money today i will only get them on friday or next week. Don't worry knc i can make plenty of free emails to start flooding you with the same question:
WHEN WILL YOU REFUND ME???
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joeventura
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April 29, 2014, 11:54:44 AM |
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This is the 10th business day and i still don't have my refund.
KNC PLEASE STOP HOLDING MY MONEY AND SEND ME MY ENTITLED REFUND!!!
KNC does not read this forum, Get off your lazy ass and pick up a phone and call them and stop yelling about your refund here. Geez
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CYPER
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April 29, 2014, 11:56:35 AM |
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I think that i managed to get my e-mail blocked by knc support system after flooding them with e-mail asking them when will they refund me.
I know that they are reading this and i do know that they are holding my refund in order to not get into my Group Buy, but that would be very stupid since sending the money today i will only get them on friday or next week. Don't worry knc i can make plenty of free emails to start flooding you with the same question:
WHEN WILL YOU REFUND ME???
I sometimes fantasize about going with the most vocal people here together as a group to the KNC offices in Stockholm to confront them. Even stage a strike in front of their offices with banners and megaphones. I bet then they will notice us and start acting accordingly. I have been waiting for my refund since 4th April.
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Vagnavs
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Merit: 1003
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April 29, 2014, 12:12:20 PM |
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I think that i managed to get my e-mail blocked by knc support system after flooding them with e-mail asking them when will they refund me.
I know that they are reading this and i do know that they are holding my refund in order to not get into my Group Buy, but that would be very stupid since sending the money today i will only get them on friday or next week. Don't worry knc i can make plenty of free emails to start flooding you with the same question:
WHEN WILL YOU REFUND ME???
I sometimes fantasize about going with the most vocal people here together as a group to the KNC offices in Stockholm to confront them. Even stage a strike in front of their offices with banners and megaphones. I bet then they will notice us and start acting accordingly. I have been waiting for my refund since 4th April. Have you tried calling? I'm assuming the answer is yes and if so what have they said.. Also BTC or Fiat?
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Avalanche is a must own
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RoadStress
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Activity: 1904
Merit: 1007
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April 29, 2014, 12:20:29 PM |
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This is the 10th business day and i still don't have my refund.
KNC PLEASE STOP HOLDING MY MONEY AND SEND ME MY ENTITLED REFUND!!!
KNC does not read this forum, Get off your lazy ass and pick up a phone and call them and stop yelling about your refund here. Geez Really? f you are still waiting on a refund from a neptune i advice you call KnC i just spoke with Anna and a request has been put in for my refund to be made in bitcoin. Don 't be scared to yell at the poor wee Scandinavian girl, she works for the devil, oh and don't let her talk over you as that is what she will try and do.
I just had a 5 min call with Anna i think and she was explaining me that the Financial Department has to fill a lot of documents for the refund since my order was already reported to their tax authorities and also that they have to check my order payment even if after she asked my order number she reported back that i paid in November with bitcoins. I don't know what's there to check more...I did ask about bitcoins refund but she told me that it won't speed up the process except that i win the 3 days that it takes to receive my wire transfer. She also told me that the refund might take longer than 10 business days, but i will get my refund eventually. Back to the waiting line i guess. Refund asked on 11 April. Let's see how long will it take them... I sometimes fantasize about going with the most vocal people here together as a group to the KNC offices in Stockholm to confront them. Even stage a strike in front of their offices with banners and megaphones. I bet then they will notice us and start acting accordingly. I have been waiting for my refund since 4th April.
I was thinking of doing something similar with "Gox where is our money?" guy, but i just don't have the spare time. I WILL gladly join and contribute to any legal route that someone might take. If i had the spare time right now I could be on a plane to Sweden to fill a report with the police department. @Vagnavs read the above quote. I did call them!
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server
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Merit: 1002
1 BTC =1 BTC
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April 29, 2014, 12:29:57 PM |
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Call again... we're all waiting for a refund... crying and bitchin' in this thread/forum will not help much.
Didn't you sell enough Spongebob-tech by now ?
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samsonn25
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April 29, 2014, 12:33:03 PM Last edit: April 29, 2014, 12:48:23 PM by samsonn25 |
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They must be feeling some pressure now that Cointerra has lowered pricing for the 1.6 th system to $3400 for multiple units. And Bitmain went to $2600 for 1Th. Both with immediate shipping. And Spondoolies sp10 at bat.
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RoadStress
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Activity: 1904
Merit: 1007
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April 29, 2014, 12:40:45 PM Last edit: April 29, 2014, 12:52:01 PM by RoadStress |
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Call again... we're all waiting for a refund... crying and bitchin' in this thread/forum will not help much.
Didn't you sell enough Spongebob-tech by now ?
If you are waiting for a refund then YOU go ahead and call them. Crying and bitchin will help other people to NOT BUY FROM KNC ANYMORE. I am warning this forum users always when there is something wrong with a company. When you are mining a shit load of bitcoins everyday and you make customers wait for almost one month for a tiny refund it means that you are treating your customers badly. This should be known by everyone! I don't sell SP-Tech units. I only organized a group buy. Edit: I was promised 7-10 business days refund! After that i was told that it will take more than 10 business days. But more means 11 days or 100 days. They haven't given me any other date. This company is dead for me if they tell me that it takes them a lot of time to process the required documents for my refund. THEY LIED TO ME WHEN THEY PROMISED 10 BUSINESS DAYS REFUND! END OF STORY!
Edit2: @server I asked for my refund on 11 April, long before starting the Group Buy so i don't understand your connection with it. I was told the they will process it shortly, then 7-10 business days and now it's just "more than 10 business days".
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server
Legendary
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Activity: 892
Merit: 1002
1 BTC =1 BTC
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April 29, 2014, 12:54:29 PM |
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KNC is mining, not selling, otherwise the price would be close to nothing.
I understand you have only 2 days left, but...pff... relax man!! You made your point.
We're all in the same boat.
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RoadStress
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Merit: 1007
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April 29, 2014, 01:00:53 PM |
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KNC is mining, not selling, otherwise the price would be close to nothing.
I understand you have only 2 days left, but...pff... relax man!! You made your point.
We're all in the same boat.
You don't get it. I don't want the refund to join the Group Buy. I got myself 3x SP30 units before the group buy. I want my refund because it's my money and they promised that they will refund it "shortly" or "7-10 business days". They have lied to me and everyone else! It's your call if you choose to do nothing while waiting for your refund. It's my call if i choose to let other people know who they are dealing with. Call me the second Avenger
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merv77
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April 29, 2014, 01:01:12 PM |
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i'm in same boat waiting for refund since 14th April on 24th April I emailed them (Natalie) and saying if it would be easier for them to pay me in BTC with my BTC addess in email, and she replied now will be refunded in BTC instead of USD via bank transfer. If they were to refund me via bank transfer it would have to be in AUD not USD as I'm in Australia.
but still waiting for BTC to be refunded.
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samsonn25
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April 29, 2014, 01:05:28 PM |
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i'm in same boat waiting for refund since 14th April on 24th April I emailed them (Natalie) and saying if it would be easier for them to pay me in BTC with my BTC addess in email, and she replied now will be refunded in BTC instead of USD via bank transfer. If they were to refund me via bank transfer it would have to be in AUD not USD as I'm in Australia.
but still waiting for BTC to be refunded.
Either knc sending bank will convert the usd to aud or your bank will receive usd and convert to aud. May be a small conversion fee
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Bitkoinzz
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April 29, 2014, 01:08:19 PM |
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what a gigantic klusterfux. BITMAIN RULES
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joeventura
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April 29, 2014, 01:08:52 PM |
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Call again... we're all waiting for a refund... crying and bitchin' in this thread/forum will not help much.
Didn't you sell enough Spongebob-tech by now ?
+10000000000 Call every frickin hour of every day until you get your money back. be the first person they talk to in the morning and the last they talk to at the end of the day. I love how people have thousands or tens of thousands hanging in the balance and they won't make a pest of themselves. It's like fighting a war, you keep escalating until you get what you want: 1. Start with emails 2. Then call 3. Then call 10 times a day 4. Then call 20 times a day (keep repeating this step during steps 5-8) 5. Go to THEIR forum on their website and post a message in every thread until you get thrown off then start a new account and repeat. 6. Then FedEx/DHL them a demand letter 7. Then contact local news media in their area 8. Then contact a lawyer. You are at step 2. Note no where in this list does it say "Complain on a forum where KNC never visits"
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