Serpens66
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Activity: 2926
Merit: 1131
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March 07, 2014, 03:50:33 PM
Last edit: March 07, 2014, 04:35:08 PM by Serpens66 |
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HACK or BUG??? In my history are several bitcoin withdrawals from the last minutes which I did not made! The bitcoins are not taken from my balance, but what is going on there?  I withdrew my bitcoins to my wallet now. I hope they will arrive there and are not lost ! edit: I think it's just a bug... the balance of bitcoins showing in the history after every withdraw was not mine. I only had 5 bitcoins and after the first withdrawal the history shows a bitcoin balance of 20. Edit2: My withdrawal I made is in the blockchain and now after 40 minutes with 1 confirmation  But it does not show in the history, but in the "funding" section. If you want to take a look at my account, a made a ticket (22095). |
Mit Cointracking (10% Rabatt) behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei 
Great Freeware Game: Clonk Rage
binance.com hat nun auch SEPA und EUR Paare! Mit dem RefLink bekommst du 5% Rabatt auf die Tradinggebühren!
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KrakenTrader
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Activity: 102
Merit: 10
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March 07, 2014, 04:19:00 PM
Last edit: March 07, 2014, 05:22:41 PM by KrakenTrader |
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HACK or BUG??? In my history are several bitcoin withdrawals from the last minutes which I did not made! The bitcoins are not taken from my balance, but what is going on there? I withdrew my bitcoins to my wallet now. I hope they will arrive there and are not lost ! edit: I think it's just a bug... the balance of bitcoins showing in the history after every withdraw was not mine. I only had 5 bitcoins and after the first withdrawal the history shows a bitcoin balance of 20. The same happened to me. Since a few minutes, 3 different bitcoin withdrawals are displayed in History / Ledger, but I did not initiate them. They are not taken from my balance. They are not showing up in funding/withdrawals. So I have the same amount of btc in my kraken balance as before. Dargo what happened? |
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Dargo
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Activity: 1820
Merit: 1000
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March 07, 2014, 04:42:31 PM |
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Serpens and KrakenTrader - we've seen your posts and are investigating. KrakenTrader - please PM me your public account ID so we can look at your account. Or, if you've created a ticket, PM the ticket number.
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KrakenTrader
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Activity: 102
Merit: 10
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March 07, 2014, 05:21:46 PM |
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Serpens and KrakenTrader - we've seen your posts and are investigating. KrakenTrader - please PM me your public account ID so we can look at your account. Or, if you've created a ticket, PM the ticket number.
Dargo, thank you for fast response. I pm'ed you. FYI I just did some test btc withdrawals, and can confirm they work fine. I also requested an EURO withdrawal this morning and it arrived as usual after 6hours in my bank account. |
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Dargo
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Merit: 1000
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March 07, 2014, 07:26:59 PM |
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Serpens and KarkenTrader: The anomalous withdrawals in the ledger are your own withdrawals. We had some bitcoin withdrawals from a while back that were stuck in "sent" status, and this was fixed earlier, so they've gone to "success" status. A withdrawal in "sent" status is withheld, so you can't use the funds, but it isn't yet reflected in your ledger. It's only with "success" status that the withdrawal is reflected in your ledger. I'll PM each of you a list of the relevant withdrawal IDs. Of course, if you still can't make sense of it, let me know.
It's obviously scary to see unknown withdrawals in your ledger, but in this case it's nothing to worry about.
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Rannasha
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March 07, 2014, 08:39:04 PM |
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Speaking of unexpected things showing up on the withdrawals-overview: 3 withdrawals I performed right before the period where the Fidor API was broken and withdrawals/deposits weren't being processed are stuck on "Sent". The money arrived in my bank account just fine, so it's just the status on my account that's not up to date. Not sure if that might mess up Krakens internal accounting, but it could be something to look at.
Withdrawals I made after the Fidor API came back up did properly update to "Success".
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Gui_0
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Activity: 41
Merit: 0
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March 07, 2014, 10:21:37 PM |
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I have a question I haven't managed to find an answer to anywhere:
What are the minimum amounts to trade? I usually trade small amounts (<5EUR) at a time, just for fun, and often I get "amount too low" errors, but I haven't figured out what the ACTUAL minimum is, both for BTC and EUR trades. Anyone know? Thanks.
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Dargo
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Activity: 1820
Merit: 1000
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March 08, 2014, 12:03:46 AM |
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Hi, i'm having trouble with a deposit. I have been waiting for 10 days, support ticket #21550
Thank
Sorry about the delay with support - an agent has responded. |
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Dargo
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Activity: 1820
Merit: 1000
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March 08, 2014, 12:04:52 AM |
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help me please I have 1376 litecoin in on hold.
ticket :22015
I assigned your ticket to an agent and you should hear back soon. |
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Serpens66
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Activity: 2926
Merit: 1131
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March 08, 2014, 12:05:28 AM |
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Serpens and KarkenTrader: The anomalous withdrawals in the ledger are your own withdrawals. We had some bitcoin withdrawals from a while back that were stuck in "sent" status, and this was fixed earlier, so they've gone to "success" status. A withdrawal in "sent" status is withheld, so you can't use the funds, but it isn't yet reflected in your ledger. It's only with "success" status that the withdrawal is reflected in your ledger. I'll PM each of you a list of the relevant withdrawal IDs. Of course, if you still can't make sense of it, let me know.
It's obviously scary to see unknown withdrawals in your ledger, but in this case it's nothing to worry about.
ah thanks! yes I was very scared and shocked ...  I have a question I haven't managed to find an answer to anywhere:
What are the minimum amounts to trade? I usually trade small amounts (<5EUR) at a time, just for fun, and often I get "amount too low" errors, but I haven't figured out what the ACTUAL minimum is, both for BTC and EUR trades. Anyone know? Thanks.
I think for bitcoin it is 0.01 btc. so now around 4.6€ |
Mit Cointracking (10% Rabatt) behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei
Great Freeware Game: Clonk Rage
binance.com hat nun auch SEPA und EUR Paare! Mit dem RefLink bekommst du 5% Rabatt auf die Tradinggebühren!
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Dargo
Legendary
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Activity: 1820
Merit: 1000
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March 08, 2014, 02:08:33 AM |
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Hi Everyone - just wanted to post a quick update on our audit. We expected to have it done this week, but it's taking a bit longer than expected. At this point we're just waiting for the independent party who's doing the audit to finish up. We'll share all the details once it's finished.
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qxzn
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March 08, 2014, 03:49:04 AM |
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Is there somewhere that I can see a list of all the pairs traded on kraken and their volumes (24h/7d/30d or so)?
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128bpm
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Activity: 16
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March 10, 2014, 07:09:48 AM |
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Hi Everyone - just wanted to post a quick update on our audit. We expected to have it done this week, but it's taking a bit longer than expected. At this point we're just waiting for the independent party who's doing the audit to finish up. We'll share all the details once it's finished.
Thanks for the update! |
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btcash
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March 11, 2014, 12:22:29 PM |
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Have you thought about moving your company to Europe?
99% of the fiat trading is done in Euro, most costumers are from Europe and your bank is European.
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Dargo
Legendary
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Activity: 1820
Merit: 1000
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March 11, 2014, 07:28:14 PM |
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Have you thought about moving your company to Europe?
99% of the fiat trading is done in Euro, most costumers are from Europe and your bank is European.
We've thought about it, but not in a serious way yet. The immediate plan is to get better support presence in Europe. Even though we are primarily a Euro/European exchange at the moment, we do plan on being big in USD/US as well (eventually  ). |
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raskul
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March 11, 2014, 07:39:00 PM |
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Have you thought about moving your company to Europe?
99% of the fiat trading is done in Euro, most costumers are from Europe and your bank is European.
We've thought about it, but not in a serious way yet. The immediate plan is to get better support presence in Europe. Even though we are primarily a Euro/European exchange at the moment, we do plan on being big in USD/US as well (eventually ). move to Scotland! rumour has it that we are going to need a new currency  |
tips 1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
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RandomSeq
Newbie
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Activity: 17
Merit: 0
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March 11, 2014, 08:27:53 PM |
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Dear Dargo,
Trying to convert my USD to EUR. On 27th of Feb was informed would be done within a few business days. So far nothing. Can someone have a look at it please?
Thanks
ticket no 21106
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BTChap
Member
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Activity: 114
Merit: 10
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March 11, 2014, 11:33:23 PM |
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Hello,
I asked one of your support member how to convert USD to EUR but didn't get the proper answer. She told me to check that i have the right pair when selling BTC.
How can you convert USD into EUR directly? What are the steps to do so?
BTW that site is nice, functionnal, and transfers are quite fast.
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Yunus
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March 12, 2014, 01:24:52 AM |
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Hello,
I asked one of your support member how to convert USD to EUR but didn't get the proper answer. She told me to check that i have the right pair when selling BTC.
How can you convert USD into EUR directly? What are the steps to do so?
BTW that site is nice, functionnal, and transfers are quite fast.
Hi BTChap, The conversion should have been done if you requested it via a support ticket. If you tell me your ticket number, I can double-check. Thanks! Yunus |
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BTChap
Member
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March 12, 2014, 02:51:50 PM |
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Well technically i didn't ask to get it done, i asked how to do it. I got given an answer that wasn't exactly what i was looking for but nevermind that, it's only a point of detail. If i ask custommer support to convert USD to EUR on my account, this would be done? How come there isn't a possibility for me to do it myself, or eventually, as on Bitstamp, to get USD converted and send to my account? Idea is to get to know exactly how much of each i'm exchanging. Somehting like : "amount to convert: USD 100 Amount converted : €75 Click here to proceed" No fees would be best of course |
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