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[Dargo]

I am actually expecting to be missing the obvious, but how the heck do I get an overview of all my trades/account history in a usable format (csv or the like)?

the last information from Dargo some months ago was, that they are working on a csv export, but it's not high priority.
Maybe he has some new information now.

I think we're pretty close with the csv export, but I expect it to be several weeks yet at least before it's ready since we have many other things on our plate at the moment. In my view this small feature has a pretty large impact on customer experience and should have been made higher priority for this reason. I've been pushing for it a long time and will continue to do so until it's live.

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[Dargo]

Is there a page which documents all the different rate limits? For example, there's EAPI but also EORDER rate limits, and I think I found a post here describing EAPI but not EORDER.

Also, are the EORDER rate limits per-tradepair, or global across all tradepairs?

Thanks.

I'm not sure what you mean by EAPI vs EORDER.

Edit: all rate limits are per pair, not global. It's only per pair for add/cancel orders, global for everything else.

The rate limit (for tier 3) works like this (a count system):

Max Count (before lockout): 15             (lockout is for 15 minutes)

Count Reduction Rate: 1 every 3 seconds
 
Count increment for order add/cancel calls: +0
  
Count increment for ledger/trade history calls: +2
  
Count increment for all other calls: +1
  
Example: Starting from a count of 0, suppose that you made the following calls during a 6 second window: 5 add/cancel calls, 6 ledger calls, and 4 "other" calls. Your count would then be 5*0 + 6*2 + 4*1 – 2 = 14 (since the count is below 15 you would not be locked out).

The above governs private calls, not public calls. There is a rate limit for public calls, but it's much higher and shouldn't be an issue.

The limit for other tiers is as follows:

Tiers 1-2: Same as above except Max Count = 10 and Count Reduction Rate = 1 every 5 seconds.

Tier 4: Same as above except Max Count = 20 and Count Reduction Rate = 1 every 2 seconds.

[bomberb17]

I have a ticket open from October 18th, because my deposit is on hold. My Request #33608.
So far I have only got one reply from Joe on October 22nd:

Joe Last Wednesday at 21:25

Hi,

I apologize for the delay. We are investigating the issue with your held deposit further. I should be able to provide you with an update shortly, when I have more information available.

Best,

Joe
Kraken Support

So far no replies, even though I replied twice on this ticket about this frustrating delay.
This is to inform the community about the NON-EXISTENT support of kraken.com.

[tagliola]

Is there a page which documents all the different rate limits? For example, there's EAPI but also EORDER rate limits, and I think I found a post here describing EAPI but not EORDER.

Also, are the EORDER rate limits per-tradepair, or global across all tradepairs?

Thanks.

Edit: all rate limits are per pair, not global.

Can you please explain this remark further please, as this made it more unclear to me. Which calls are not global? The order add/cancel doesn't count, as that's +0, are there separate counters per pair and one global counter, for non-pair related queries such as trade balance/history? And finally, there supposedly is a separate order rate limit - despite the +0 for order add/cancel - which I and other people seem to hit as well, is there more information about this?

[Yunus]

I have a ticket open from October 18th, because my deposit is on hold. My Request #33608.
So far I have only got one reply from Joe on October 22nd:

Joe Last Wednesday at 21:25

Hi,

I apologize for the delay. We are investigating the issue with your held deposit further. I should be able to provide you with an update shortly, when I have more information available.

Best,

Joe
Kraken Support

So far no replies, even though I replied twice on this ticket about this frustrating delay.
This is to inform the community about the NON-EXISTENT support of kraken.com.

Hi bomberb17 - We are very sorry for the delay. It looks like there is a name mismatch that is taking a little longer to get resolved. The agent is going to get back to you with an update ASAP.

[bomberb17]

I have a ticket open from October 18th, because my deposit is on hold. My Request #33608.
So far I have only got one reply from Joe on October 22nd:

Joe Last Wednesday at 21:25

Hi,

I apologize for the delay. We are investigating the issue with your held deposit further. I should be able to provide you with an update shortly, when I have more information available.

Best,

Joe
Kraken Support

So far no replies, even though I replied twice on this ticket about this frustrating delay.
This is to inform the community about the NON-EXISTENT support of kraken.com.

Hi bomberb17 - We are very sorry for the delay. It looks like there is a name mismatch that is taking a little longer to get resolved. The agent is going to get back to you with an update ASAP.

Ok my case is now solved, looks like bitcointalk.org helped..

[Dargo]

Is there a page which documents all the different rate limits? For example, there's EAPI but also EORDER rate limits, and I think I found a post here describing EAPI but not EORDER.

Also, are the EORDER rate limits per-tradepair, or global across all tradepairs?

Thanks.

Edit: all rate limits are per pair, not global.

Can you please explain this remark further please, as this made it more unclear to me. Which calls are not global? The order add/cancel doesn't count, as that's +0, are there separate counters per pair and one global counter, for non-pair related queries such as trade balance/history? And finally, there supposedly is a separate order rate limit - despite the +0 for order add/cancel - which I and other people seem to hit as well, is there more information about this?

Yes, it's confusing because what I said is false.   Sorry about that! The rate limit is per pair for order add and cancel only, and global for everything else. I don't have information on the separate rate limit for order add/cancel, but I'm working on getting that.

[Dargo]

Good news for those interested in trading USD or GBP on Kraken:

http://www.coindesk.com/kraken-return-usd-market-launches-gbp/

[HostFat]

Can you add the possibility to set a note on withdraw request?
It will be useful to add something like the "Reference code" that you already request on deposits.

[qxzn]

Is there a page which documents all the different rate limits? For example, there's EAPI but also EORDER rate limits, and I think I found a post here describing EAPI but not EORDER.

Also, are the EORDER rate limits per-tradepair, or global across all tradepairs?

Thanks.

Edit: all rate limits are per pair, not global.

Can you please explain this remark further please, as this made it more unclear to me. Which calls are not global? The order add/cancel doesn't count, as that's +0, are there separate counters per pair and one global counter, for non-pair related queries such as trade balance/history? And finally, there supposedly is a separate order rate limit - despite the +0 for order add/cancel - which I and other people seem to hit as well, is there more information about this?

Yes, it's confusing because what I said is false.   Sorry about that! The rate limit is per pair for order add and cancel only, and global for everything else. I don't have information on the separate rate limit for order add/cancel, but I'm working on getting that.

This will probably answer my question as well.. EORDER is the error I get when I'm placing/cancelling orders too fast. EAPI is the error I get when I'm doing other calls too fast.

It would be great if you guys had a spot in the API documentation where this stuff is documented.

[HerrAndreas]

I am actually expecting to be missing the obvious, but how the heck do I get an overview of all my trades/account history in a usable format (csv or the like)?

the last information from Dargo some months ago was, that they are working on a csv export, but it's not high priority.
Maybe he has some new information now.

I think we're pretty close with the csv export, but I expect it to be several weeks yet at least before it's ready since we have many other things on our plate at the moment. In my view this small feature has a pretty large impact on customer experience and should have been made higher priority for this reason. I've been pushing for it a long time and will continue to do so until it's live.

Please do keep pushing as this feature is indeed essential to all of us who are in the position to have gains they can not really hide from the taxman...

[gotmilk_]

Good news for those interested in trading USD or GBP on Kraken:

http://www.coindesk.com/kraken-return-usd-market-launches-gbp/

Great! Perhaps few ideas for you. Add ripple as a gateway, connect with bitstamp for liquidity (USD market), add new coins (xmr )...

[bernard17]

Why my str withdrawal has pending almost 3hrs ago??
And pls solve my ticket #34141 im waiting 2days but is still not resolve pls admin of kraken!!!

[LOBSTER]

Why my str withdrawal has pending almost 3hrs ago??
And pls solve my ticket #34141 im waiting 2days but is still not resolve pls admin of kraken!!!

They had a flood of support tickets in the last couple of hours...be patient

[bernard17]

I need my coins ;(

[tagliola]

It seems the login security image has changed, can you verify it is safe to login?

[bernard75]

I never understood this security feature, 90%+ of the users dont have a static IP.

[Bonez0r]

I never understood this security feature, 90%+ of the users dont have a static IP.

But for the 10% that do, it's very useful. Tagliola isn't the only one with this problem. After almost a year of seeing the same picture, it has suddenly changed when i wanted to login today. Is it a bug? What's going on Kraken?

[Dargo]

I need my coins ;(

The issue with stuck Stellar withdrawals should be fixed now. But let me know if you still have any problems.

[Rannasha]

It seems the login security image has changed, can you verify it is safe to login?

Several users on a Dutch forum that I frequent have also reported the security image having changed while their IP didn't.

I can't check myself, because my ISP gives me a new IP practically every time I blink.