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[Dargo]

Hi All - I've been very busy and haven't had a chance to address the recent questions. I'll tackle them as soon as I can, but it may be a be a day or two before I can get to it.

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[mh456]

Hi Dargo,

   after few months again stucked withdrawal, but now it is not BTC but DOGE. Could you please look at that ? Ticket #35006.

  Is this rare issue and I can withdraw more coins?

  Thanks

[Dargo]

Hi all - some clients have stuck bitcoin and dogecoin withdrawals. We are aware of the issue and working to resolve it as soon as possible.

[Dargo]

Hi Dargo,

   after few months again stucked withdrawal, but now it is not BTC but DOGE. Could you please look at that ? Ticket #35006.

  Is this rare issue and I can withdraw more coins?

  Thanks

It's just a technical issue and not frequent for dogecoin. You will be able to withdraw more coins as soon as it's resolved.

[Dargo]

Hi all - some clients have stuck bitcoin and dogecoin withdrawals. We are aware of the issue and working to resolve it as soon as possible.

This is fixed now. It was actually a different issue from the usual one we've had with bitcoin recently and was affecting both bitcoin and dogecoin. Sorry for the interruption in payments!

[mh456]

Hi all - some clients have stuck bitcoin and dogecoin withdrawals. We are aware of the issue and working to resolve it as soon as possible.

This is fixed now. It was actually a different issue from the usual one we've had with bitcoin recently and was affecting both bitcoin and dogecoin. Sorry for the interruption in payments!

Hi Dargo,

   after few months again stucked withdrawal, but now it is not BTC but DOGE. Could you please look at that ? Ticket #35006.

  Is this rare issue and I can withdraw more coins?

  Thanks

It's just a technical issue and not frequent for dogecoin. You will be able to withdraw more coins as soon as it's resolved.

I have still stucked DOGE, maybe it is because I cancelled withdrawal and cancellation is stucked also. Still no response in the ticket.

Sorry for the hurry, but today is friday and it will be unpleasant to have stucked DOGE for whole weekend.

[Dargo]

Hi all - some clients have stuck bitcoin and dogecoin withdrawals. We are aware of the issue and working to resolve it as soon as possible.

This is fixed now. It was actually a different issue from the usual one we've had with bitcoin recently and was affecting both bitcoin and dogecoin. Sorry for the interruption in payments!

Hi Dargo,

   after few months again stucked withdrawal, but now it is not BTC but DOGE. Could you please look at that ? Ticket #35006.

  Is this rare issue and I can withdraw more coins?

  Thanks

It's just a technical issue and not frequent for dogecoin. You will be able to withdraw more coins as soon as it's resolved.

I have still stucked DOGE, maybe it is because I cancelled withdrawal and cancellation is stucked also. Still no response in the ticket.

Sorry for the hurry, but today is friday and it will be unpleasant to have stucked DOGE for whole weekend.

An agent will reply to your ticket very soon, but it looks like your withdrawal went through OK.

[mh456]

Hi all - some clients have stuck bitcoin and dogecoin withdrawals. We are aware of the issue and working to resolve it as soon as possible.

This is fixed now. It was actually a different issue from the usual one we've had with bitcoin recently and was affecting both bitcoin and dogecoin. Sorry for the interruption in payments!

Hi Dargo,

   after few months again stucked withdrawal, but now it is not BTC but DOGE. Could you please look at that ? Ticket #35006.

  Is this rare issue and I can withdraw more coins?

  Thanks

It's just a technical issue and not frequent for dogecoin. You will be able to withdraw more coins as soon as it's resolved.

I have still stucked DOGE, maybe it is because I cancelled withdrawal and cancellation is stucked also. Still no response in the ticket.

Sorry for the hurry, but today is friday and it will be unpleasant to have stucked DOGE for whole weekend.

An agent will reply to your ticket very soon, but it looks like your withdrawal went through OK.

Yes, already received, I just didn't look on receive address because I thought I cancelled withdrawal.

I apologize for bothering you again when I should not

Thanks a lot.

[MusX]

OHLC public method bug? https://www.kraken.com/help/api#get-ohlc-data

Code:

https://api.kraken.com/0/public/OHLC?pair=XBTCZEUR&interval=60&since=1381449600

api asked for data since=1381449600
returns data starting from 1413583200
the param since is ignored.

Also...
could you consider to move your api docs to github? it will allows better integration with all apps which are accessing your API. It is also well versioned. Some markets already did that.

[Wolke]

hey kraken...

we got from your api this message:
{ "error": [ "EGeneral:Temporary lockout" ] }

why we are lockout ? can you please make me free?

thanks

cheers


Request #31811

Hi - if you are locked out of the API, just wait for 15 minutes. There's a rate limit for the API - see below for an explanation of how the limit works.

Our API rate limits works on a count system and depends on your verification tier.

For Tier 3 it works like this:

Max Count (before lockout): 15             (lockout is for 15 minutes)

Count Reduction Rate: 1 every 3 seconds
 
Count increment for order add/cancel calls: +0
  
Count increment for ledger/trade history calls: +2
  
Count increment for all other calls: +1
  
Example: Starting from a count of 0, suppose that you made the following calls during a 6 second window: 5 add/cancel calls, 6 ledger calls, and 4 "other" calls. Your count would then be 5*0 + 6*2 + 4*1 – 2 = 14 (since the count is below 15 you would not be locked out).

Tiers 1-2: Same as above except Max Count = 10 and Count Reduction Rate = 1 every 5 seconds.

Tier 4: Same as above except Max Count = 20 and Count Reduction Rate = 1 every 2 seconds.

is this per account or per api key ?

sooo, butter by the fishes.... it its possible to get the answer ? 

[Serpens66]

Why is my € withdrawal pending since 2,5 hours?
I thought withrawals are also processed every hour?

[kitano]

Why is my € withdrawal pending since 2,5 hours?
I thought withrawals are also processed every hour?

+1
My Euro withdrawal is pending since 9 hours.

UPDATE. The withdrawal is pending since Sunday 16th November, 23:00 UTC.
UPDATE 2. This is fixed now. The withdrawal status is "sending". (17th November, 17:10 UTC).

[ICFiedler]

Let me join the group: Fidor-Fidor Deposit stuck for 4 hours now. 

[Dargo]

We are checking on the issue with Fidor-Fidor transfers. Fidor says they aren't aware of any problem, but we are sending examples for them to look at. If you are getting any particular error messages, please relay those here or in your ticket.

[kitano]

Hi Dargo,
may you kindly help me? Ticket 35090.

[ICFiedler]

We are checking on the issue with Fidor-Fidor transfers. Fidor says they aren't aware of any problem, but we are sending examples for them to look at. If you are getting any particular error messages, please relay those here or in your ticket.

No error message. Money gets deducted as usual.

[Dargo]

Hi Dargo,
may you kindly help me? Ticket 35090.

Hi kitano - your transfer appears to be stuck in "Pending" status and it's almost certainly related to the issue others are reporting with Fidor-Fidor payments. There is some issue with our Fidor payment gateway and we are looking into it now. Once that gets resolved, your transfer will go through. An agent will respond to your ticket as soon as possible, but there's nothing more we can do until the gateway is corrected.

[kitano]

Hi Dargo,
may you kindly help me? Ticket 35090.

Hi kitano - your transfer appears to be stuck in "Pending" status and it's almost certainly related to the issue others are reporting with Fidor-Fidor payments. There is some issue with our Fidor payment gateway and we are looking into it now. Once that gets resolved, your transfer will go through. An agent will respond to your ticket as soon as possible, but there's nothing more we can do until the gateway is corrected.

Ty.  

UPDATE. This is fixed now. The withdrawal status is "sending". (17th November, 17:10 UTC).

[Dargo]

The Fidor payment gateway is back online. Any stuck payments should get resolved automatically, but if yours still seems to be stuck, let us know. We apologize for the delay and will see what we can do to prevent this kind of issue in the future, or at least catch it more promptly. 

[Dargo]

OHLC public method bug? https://www.kraken.com/help/api#get-ohlc-data

Code:

https://api.kraken.com/0/public/OHLC?pair=XBTCZEUR&interval=60&since=1381449600

api asked for data since=1381449600
returns data starting from 1413583200
the param since is ignored.

Also...
could you consider to move your api docs to github? it will allows better integration with all apps which are accessing your API. It is also well versioned. Some markets already did that.

We'll consider the github idea - thanks for the suggestion.

The other thing isn't a bug. OHLC data does not go back beyond a certain number of frames and depending on the interval it won't go back past 24 hours. The "since" value here is mainly used to received incremental updates. Choosing a longer interval will yield OHLC data going further back.

You can build your own OHLC from the trades data. Start with "since" of 0 to get trade data from the beginning.

https://api.kraken.com/0/public/Trades?pair=XXBTZEUR&since=0

Then from the returned data, grab the "last" time ID (i.e. ... ,"last":"1383839436659595694"}})

and use that ID for the "since" value in the new poll:

https://api.kraken.com/0/public/Trades?pair=XXBTZEUR&since=1383839436659595694

and so on until you've fetched all the trade data.

If that doesn't clear things up, let me know.