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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 614825 times)
Dargo
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November 21, 2014, 02:52:01 AM
 #2481

I have tried them. Made SEPA payment from Austria. It is a week and nothing happens...

Please make a support request if you haven't already. You can also PM me with the ticket number if you want and I'll check to make sure you are getting assistance.
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Atdhe
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November 21, 2014, 03:20:55 AM
 #2482

I already did. Response was fast you wanted like 10 things to identify the payment.
My bank did not add from some reason the ID of payment (I really filled it in).

Anyways the money is at my account, I am giving you AAA. Great CS, better than in regulated industries. I wish you success in business.
Serpens66
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November 23, 2014, 01:18:52 PM
 #2483

@Dargo:
some german users are annoyed by your new "rule", that german customers can't withdraw € to their bank accounts without being tier 3 verified. Some days ago only deposits were not possible which is okay to prevent fraud. But now it is also withdraw €. They don't understand, how this could prevent any fraud and are angry because there was no announcement of that.
Yunus could take a look in the german thread.

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
leen93
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November 23, 2014, 02:28:05 PM
 #2484

@Dargo:
some german users are annoyed by your new "rule", that german customers can't withdraw € to their bank accounts without being tier 3 verified. Some days ago only deposits were not possible which is okay to prevent fraud. But now it is also withdraw €. They don't understand, how this could prevent any fraud and are angry because there was no announcement of that.
Yunus could take a look in the german thread.
I think it's not necessary either for withdrawals...
Gyrsur
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November 23, 2014, 02:36:01 PM
 #2485

@Dargo:
some german users are annoyed by your new "rule", that german customers can't withdraw € to their bank accounts without being tier 3 verified. Some days ago only deposits were not possible which is okay to prevent fraud. But now it is also withdraw €. They don't understand, how this could prevent any fraud and are angry because there was no announcement of that.
Yunus could take a look in the german thread.
I think it's not necessary either for withdrawals...
it is!
bernard75
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November 23, 2014, 02:38:27 PM
 #2486

It only effects German customers.
Gyrsur
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November 23, 2014, 06:08:41 PM
 #2487

It only effects German customers.
government want to know what's going on!  Wink
Dargo
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November 24, 2014, 06:23:13 AM
 #2488

@Dargo:
some german users are annoyed by your new "rule", that german customers can't withdraw € to their bank accounts without being tier 3 verified. Some days ago only deposits were not possible which is okay to prevent fraud. But now it is also withdraw €. They don't understand, how this could prevent any fraud and are angry because there was no announcement of that.
Yunus could take a look in the german thread.

Thanks for letting me know Serpens. I'm not aware of this "rule" either. Where are German customers getting this information from? If the site is telling them they can't withdraw unless they are tier 3, this could be a bug. If they are hearing this from customer support, it may be a misunderstanding. I need more information about where this is coming from to investigate.
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November 24, 2014, 08:09:29 AM
 #2489

@Dargo:
some german users are annoyed by your new "rule", that german customers can't withdraw € to their bank accounts without being tier 3 verified. Some days ago only deposits were not possible which is okay to prevent fraud. But now it is also withdraw €. They don't understand, how this could prevent any fraud and are angry because there was no announcement of that.
Yunus could take a look in the german thread.

Thanks for letting me know Serpens. I'm not aware of this "rule" either. Where are German customers getting this information from? If the site is telling them they can't withdraw unless they are tier 3, this could be a bug. If they are hearing this from customer support, it may be a misunderstanding. I need more information about where this is coming from to investigate.

Hello Dargo,

the website itself is telling us that we can't withdraw €.  Screenshot here: http://imgur.com/aKTymRF
Aswan
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November 24, 2014, 09:07:47 AM
 #2490

Hello Dargo,

the website itself is telling us that we can't withdraw €.  Screenshot here: http://imgur.com/aKTymRF

I can confirm this. I have the same problem. It wont let me withdraw Euros to  bank account.
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November 24, 2014, 10:52:35 AM
 #2491

Hello Dargo,

the website itself is telling us that we can't withdraw €.  Screenshot here: http://imgur.com/aKTymRF

I can confirm this. I have the same problem. It wont let me withdraw Euros to  bank account.

I've got the same problem. That's why my BTCs left Kraken some weeks ago.

“It is well enough that people of the nation do not understand our banking and money system, for if they did, I believe there would be a revolution before tomorrow morning.” Henry Ford, founder of the Ford Motor Company.
Dargo
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November 24, 2014, 01:56:42 PM
 #2492

@Dargo:
some german users are annoyed by your new "rule", that german customers can't withdraw € to their bank accounts without being tier 3 verified. Some days ago only deposits were not possible which is okay to prevent fraud. But now it is also withdraw €. They don't understand, how this could prevent any fraud and are angry because there was no announcement of that.
Yunus could take a look in the german thread.

Thanks for letting me know Serpens. I'm not aware of this "rule" either. Where are German customers getting this information from? If the site is telling them they can't withdraw unless they are tier 3, this could be a bug. If they are hearing this from customer support, it may be a misunderstanding. I need more information about where this is coming from to investigate.

Hello Dargo,

the website itself is telling us that we can't withdraw €.  Screenshot here: http://imgur.com/aKTymRF

Thanks for the screenshot. I'm pretty certain that this is a bug/mistake. I'll need to confirm this though and get back to you later today.
Dargo
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November 24, 2014, 03:42:38 PM
 #2493

@Dargo:
some german users are annoyed by your new "rule", that german customers can't withdraw € to their bank accounts without being tier 3 verified. Some days ago only deposits were not possible which is okay to prevent fraud. But now it is also withdraw €. They don't understand, how this could prevent any fraud and are angry because there was no announcement of that.
Yunus could take a look in the german thread.

Thanks for letting me know Serpens. I'm not aware of this "rule" either. Where are German customers getting this information from? If the site is telling them they can't withdraw unless they are tier 3, this could be a bug. If they are hearing this from customer support, it may be a misunderstanding. I need more information about where this is coming from to investigate.

Hello Dargo,

the website itself is telling us that we can't withdraw €.  Screenshot here: http://imgur.com/aKTymRF

Thanks for the screenshot. I'm pretty certain that this is a bug/mistake. I'll need to confirm this though and get back to you later today.

This should be fixed now so the system lets you withdraw euros at Tier 2 again. Sorry for the confusion - it was a mistake/bug showing the wrong message in the wrong place.
Totscha
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November 24, 2014, 06:56:44 PM
 #2494

Dargo I sent you a PM for ticket #35320 . I'd really like it if someone took a look at it today and see if there was an answer from Fidor regarding the issue. Thanks!
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November 25, 2014, 01:46:05 PM
 #2495

Dargo I sent you a PM for ticket #35320 . I'd really like it if someone took a look at it today and see if there was an answer from Fidor regarding the issue. Thanks!

OK. It's solved. I'm sorry for giving you and Joshua a hard time but we were really in a hurry Wink

Thanks, you guys rock! Smiley
sakr
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November 25, 2014, 06:40:06 PM
 #2496

I have an EUR wire transfer stuck in "sending" for 17 hours now, it used to be sent in less than an hour.

Is this normal, or should i file a ticket?

Make a ticket so someone can take a closer look. You shouldn't be stuck "sending" for that long.

I just opened a ticket, hopefully it will be solved soon.

Thanks for your help!

Money received.

Thanks for your great support.
ICFiedler
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November 26, 2014, 08:34:06 AM
Last edit: November 26, 2014, 10:48:03 PM by ICFiedler
 #2497

The same "no withdraw because not tier 3" problem appears when trying to withdraw JPY. But since I am tier 3, it certainly has nothing to do with this. It might be that Yen withdrawals are not possible to Germany via SWIFT at all?

Another problem when trying to withdraw GBP: my bank account is not listed, meaning I have to add a bank account. Trying to do this, it will not work because of "duplicate bank information".

edit: the GBP problem could be circumvented by giving a different name to the bank profile. Thanks to a quick support message! The JPY problem persits.

edit2: I was just told by the support that people outside of Japan are not able to withdraw JPY. Well, that sucks hard. And I am wondering why kraken allows such customers to trade this currency pair at all. I heavily suggest that kraken allows those customers to exchange their currecny at market rate to another currency of their choice and at the same time either ban trading these currency pairs for non-served customers or put a HUGE warning sign.

edit3: Just got an immediate support response that the issue of not being able to withdraw some currencies will be on the agenda of the next team meeting.
Atdhe
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November 27, 2014, 04:07:36 AM
 #2498

Might be mistaken, but I think Cryptonit also offers SEPA deposits/withdrawals at 0 fee. Not sure about German citizens though.
It is not very nice to hijack the thread with own affiliate links.
Dargo
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November 27, 2014, 04:52:17 PM
 #2499

The same "no withdraw because not tier 3" problem appears when trying to withdraw JPY. But since I am tier 3, it certainly has nothing to do with this. It might be that Yen withdrawals are not possible to Germany via SWIFT at all?

Another problem when trying to withdraw GBP: my bank account is not listed, meaning I have to add a bank account. Trying to do this, it will not work because of "duplicate bank information".

edit: the GBP problem could be circumvented by giving a different name to the bank profile. Thanks to a quick support message! The JPY problem persits.

edit2: I was just told by the support that people outside of Japan are not able to withdraw JPY. Well, that sucks hard. And I am wondering why kraken allows such customers to trade this currency pair at all. I heavily suggest that kraken allows those customers to exchange their currecny at market rate to another currency of their choice and at the same time either ban trading these currency pairs for non-served customers or put a HUGE warning sign.

edit3: Just got an immediate support response that the issue of not being able to withdraw some currencies will be on the agenda of the next team meeting.

ICFielder - thanks for the feedback and updates! As we add more banking partnerships, the funding landscape on Kraken will start to get more complicated, because usually banks will have some restrictions in terms of the areas it can service (and unfortunately the restrictions can be changed by the bank at any time without much warning). As you suggest, we need a better way to communicate the limitations to our clients and we are working on this. For right now, we advise that you go to the withdrawal page page for a given fiat currency to see if you can withdraw it, rather than assuming you can withdraw it because you are allowed to trade it. But we need better messages even on the withdrawal pages because you obviously got an unclear message on the JPY withdrawal page. We plan to have more banking partnerships in Japan and we should have international JPY payments in the future. But for right now we can only support domestic JPY payments.
adleras
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November 27, 2014, 09:14:28 PM
 #2500

Hi Dargo,

A few hours ago I tried to make a SEPA withdrawal to my bank account but the transaction has the status on hold. Why would this happen? I am tier 3 and this really helds me back from what I was going to do with those EUR. I have already sent a ticket to support with the number 35625. Could you please look at it?

Thank you in advance,
Alex
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