[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[SebastianJu]

So how is the status with kraken.com? Everything secure website wise? No hacked exchange soon? The CEO is capable and wont do the Karpeles?

So far im relatively pleased with the function of the website. Only the support isnt pleasing. Im verified tier 2 now and sent all files for tier 3. Support told me to send a bill in. I explained to Donna, the person supporting me, that i dont think i have any bill since i dont buy with getting bills mostly. Instead i had send an official letter from the tax agency of my country. She insisted ony a bill.

So i explained her that a state agency letter is a way stronger proof of residence. No answer till now, i sent 2 emails. I read in the forum and it looks like support sometimes is chosing to not answer tickets.

I demanded to have an superiour check this out but... nothing comes back

So maybe someone from kraken can check things out? My ticket is 32128.

Thanks!

yes, everytime the support does not answer in time, come here and tell Dargo about it to speed things up, so you made everything right
You also could send a german "Meldebescheinigung" for address proof. So I don't know why a tax agency letter does not work.

I think the support girl simply is unsure if she can accept it. But if that would be the case then i would await that things move forward another way, with his superiour or something like that. Lets see if a person in charge notice things now.

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[Kn_os]

Any irc channel they have or skype? Or any way to "talk" with them not just write ticket and wait 2 days for answer?

I feel like all support puting orders watching bitcoin fall instead of working..

[Dargo]

So how is the status with kraken.com? Everything secure website wise? No hacked exchange soon? The CEO is capable and wont do the Karpeles?

So far im relatively pleased with the function of the website. Only the support isnt pleasing. Im verified tier 2 now and sent all files for tier 3. Support told me to send a bill in. I explained to Donna, the person supporting me, that i dont think i have any bill since i dont buy with getting bills mostly. Instead i had send an official letter from the tax agency of my country. She insisted ony a bill.

So i explained her that a state agency letter is a way stronger proof of residence. No answer till now, i sent 2 emails. I read in the forum and it looks like support sometimes is chosing to not answer tickets.

I demanded to have an superiour check this out but... nothing comes back

So maybe someone from kraken can check things out? My ticket is 32128.

Thanks!

yes, everytime the support does not answer in time, come here and tell Dargo about it to speed things up, so you made everything right
You also could send a german "Meldebescheinigung" for address proof. So I don't know why a tax agency letter does not work.

I think the support girl simply is unsure if she can accept it. But if that would be the case then i would await that things move forward another way, with his superiour or something like that. Lets see if a person in charge notice things now.

Hi Sebastian - I'm not sure if we can accept this as a proof of residence document, but I'm checking on it now. It may just be that our verification team isn't familiar with this type of document, or it may be that there's some reason I'm not aware of for why we can't accept it. In any case, we'll try to get an answer for you as soon as possible.

[Dargo]

Any irc channel they have or skype? Or any way to "talk" with them not just write ticket and wait 2 days for answer?

I feel like all support puting orders watching bitcoin fall instead of working..

If you PM me your ticket number, I can check on your ticket and see what I can do to speed things up.

[Dargo]

Hello Dargo,

Can you look into request 32293 please?
Thanks for the great support.

I looks like your case has already been resolved, but let me know if there's still something else.

[Dargo]

Any plans to add monero? It has really nice volume and you would probably get all the market volume for XMR/€ pair 

No plans that I'm aware of, but I don't usually find out about new coins till a week or so before.

[SebastianJu]

Hi Sebastian - I'm not sure if we can accept this as a proof of residence document, but I'm checking on it now. It may just be that our verification team isn't familiar with this type of document, or it may be that there's some reason I'm not aware of for why we can't accept it. In any case, we'll try to get an answer for you as soon as possible.

Thank you!

[Dargo]

Hi Sebastian - I'm not sure if we can accept this as a proof of residence document, but I'm checking on it now. It may just be that our verification team isn't familiar with this type of document, or it may be that there's some reason I'm not aware of for why we can't accept it. In any case, we'll try to get an answer for you as soon as possible.

Thank you!

NP - in case you didn't notice already, we got you verified. The letter from your tax office is fine, but not something that our verification team is very familiar with.

[grappa_barricata]

Hi, I want to start using your service because the platform seems very well done!

I have a few questions:
- when will margin trading be enabled? Even 1:1 can be useful (eg: just to been able to short)
- in the case margin trading is enabled, what kind of money market will you implement? An open one (like bitfinex), or one with a central provider?
- what is the reason behind some of the bitcoin withdrawals being stuck? (I can understand there can be bureaucratic complications for fiat, but bitcoin?)

Thank you, best regards.

[Dargo]

Hi, I want to start using your service because the platform seems very well done!

Thank you!

- when will margin trading be enabled? Even 1:1 can be useful (eg: just to been able to short)

It's hard to be accurate with estimates like this. I think we could enable margin trading in a month or less. But of course it could take longer.

- in the case margin trading is enabled, what kind of money market you will implement? An open one (like bitfinex), or one with a central provider?

We're not planning on doing it like Bitfinex at this point.

- what is the reason behind some of the bitcoin withdrawals being stuck? (I can understand there can be bureaucratic complications for fiat, but bitcoin?)

It's a technical matter, nothing to do with bureaucracy. We have a lot of security measures designed to prevent theft of Bitcoins, and recently we've had a bug with the security measures that sometimes causes withdrawals to get stuck. It's been hard to diagnose, because often it's just a handful of withdrawals that get stuck, which doesn't give us a lot of diagnostic data. We actually did an update today that we think might resolve the issue, but we won't know for sure until time passes and we don't see more stuck withdrawals.

Hope this helps!

[grappa_barricata]

Hi, I want to start using your service because the platform seems very well done!

Thank you!

- when will margin trading be enabled? Even 1:1 can be useful (eg: just to been able to short)

It's hard to be accurate with estimates like this. I think we could enable margin trading in a month or less. But of course it could take longer.

- in the case margin trading is enabled, what kind of money market you will implement? An open one (like bitfinex), or one with a central provider?

We're not planning on doing it like Bitfinex at this point.

- what is the reason behind some of the bitcoin withdrawals being stuck? (I can understand there can be bureaucratic complications for fiat, but bitcoin?)

It's a technical matter, nothing to do with bureaucracy. We have a lot of security measures designed to prevent theft of Bitcoins, and recently we've had a bug with the security measures that sometimes causes withdrawals to get stuck. It's been hard to diagnose, because often it's just a handful of withdrawals that get stuck, which doesn't give us a lot of diagnostic data. We actually did an update today that we think might resolve the issue, but we won't know for sure until time passes and we don't see more stuck withdrawals.

Hope this helps!

Dargo, thanks for your fast reply. That speak loud. Many other exchanges are run by monkeys with funny hats! I'll sure look up for unleashing the kraken

[SebastianJu]

NP - in case you didn't notice already, we got you verified. The letter from your tax office is fine, but not something that our verification team is very familiar with.

Thank you!

[Serpens66]

There is a problem with my account, don't know if it is only for me some minutes or for everyone a bigger problem.

My account balance is suddenly empty. First there were no numbers at all. I tried to log out, but it did nothing. After closing the website and open a new tab wit kraken the numbers were there but changed to 0 after some seconds. So I logged out (it worked this time).
Now I'm scared to log in again

edit:
I tried to log in again, but it says

500

Application Error

An application error has occurred.

after entering my userdata.
Ticketnumber is 32471

[garan]

There is a problem with my account, don't know if it is only for me some minutes or for everyone a bigger problem.

My account balance is suddenly empty. First there were no numbers at all. I tried to log out, but it did nothing. After closing the website and open a new tab wit kraken the numbers were there but changed to 0 after some seconds. So I logged out (it worked this time).
Now I'm scared to log in again

edit:
I tried to log in again, but it says

500

Application Error

An application error has occurred.

after entering my userdata.
Ticketnumber is 32471

Same here, my guess is that it's just a temporary bug...

[Dargo]

There is a problem with my account, don't know if it is only for me some minutes or for everyone a bigger problem.

My account balance is suddenly empty. First there were no numbers at all. I tried to log out, but it did nothing. After closing the website and open a new tab wit kraken the numbers were there but changed to 0 after some seconds. So I logged out (it worked this time).
Now I'm scared to log in again

edit:
I tried to log in again, but it says

500

Application Error

An application error has occurred.

after entering my userdata.
Ticketnumber is 32471

Same here, my guess is that it's just a temporary bug...

Probably is temporary, but we're looking into it now.

[garan]

It's temporary 'cause I know you're gonna fix it 

[Dargo]

It's temporary 'cause I know you're gonna fix it 

And it's fixed! 

[Serpens66]

It's temporary 'cause I know you're gonna fix it 

And it's fixed! 

thanks =)

[bernard75]

Experienced the same problem.
Even after login in i was Tier0.

What caused it?

[Dargo]

We've enabled funding actions via API. The documentation is here:

https://www.kraken.com/help/funds-api

Please let us know if you have any suggestions for improvement or encounter any issues using it.

Enjoy!