reb0rn21
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October 31, 2017, 10:00:35 PM |
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Anyone managed to withdraw directly to Paysera Visa debit card, the card is rejected on withdrawal, I presume it does not support p2p transfers?
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ARTHurt
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Activity: 104
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November 01, 2017, 05:19:33 AM |
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Anyone managed to withdraw directly to Paysera Visa debit card, the card is rejected on withdrawal, I presume it does not support p2p transfers?
I have failed to withdraw to Paysera account via SEPA transfer. Cex said that Paysera refused/returned the payment with no reason. I think they blacklist everything involving crypto and you may seriously end up with your account terminated. Use another card/bank.
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tacotz
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November 01, 2017, 06:18:21 AM |
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hi cex.io 1-the money amount i request withdrawal should be 75 eru not 65 2- the amount i received is actually even less than 65 eur that you are claiming it was sent and i proved that by the bank statement i sent earlier to you 3- this bill pic you sent doesn't prove anything because even my IBAN is not in it + the amount listed as send is wrong and less than my 75 eur withdraw order
all of this taking more than a month and i still didn't get my money
so where is my money cex.io ?
up106748932
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CEX (OP)
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November 01, 2017, 10:36:02 AM |
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I have the same situation like all the members with bank transfers above. I have made a deposit to my account via bank transfer. I've made it in 3, october. I still have ballance 0. It's too much time past. More than 14 banking days. CEX Support transfered my request to the complience team 5 days ago and after that no additional information. Support is just ignoring me. Is CEX needs some more addition documents from me or something? They did't say.
CEX support, if you reading this than my support ticket was #356769. Can you replay me something? I want my money to my account!
When you sent them a bank transfer in Oct, 3rd, were you a verified account? If not, you have to pass the verification process with them. This process is a looong time to wait... In my case they verified my account after almost a month, but I haven't sent anything until getting verified because that money is just blocked funds. In my case I have been verified before sent them some money. In my profile on the site status is "Verified". 19 banking days past for me! 19, Karl! ... then it's a CryptoCapital issue again, the same endless CryptoCapital bullshit What a pitty cex refuses to accept they lose a lot of business and clients because of this incompetent payment partner, despite the good will from cex Try to attach the proof of bank transaction to your ticket in cex support and hopefully they will try to trace why the money is not confirmed from CryptoCapital bank !? Currently, we are working on improving our payment options, we are apologizing for the long waiting, but this feature now is our priority which we are going to make better soon
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ARTHurt
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November 01, 2017, 10:40:13 AM |
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Currently, we are working on improving our payment options, we are apologizing for the long waiting, but this feature now is our priority which we are going to make better soon
This is great news cex, please let us know when it's available ... can't wait to return
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CEX (OP)
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Merit: 1003
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November 01, 2017, 11:21:18 AM |
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hi cex.io 1-the money amount i request withdrawal should be 75 eru not 65 2- the amount i received is actually even less than 65 eur that you are claiming it was sent and i proved that by the bank statement i sent earlier to you 3- this bill pic you sent doesn't prove anything because even my IBAN is not in it + the amount listed as send is wrong and less than my 75 eur withdraw order
all of this taking more than a month and i still didn't get my money
so where is my money cex.io ?
up106748932
Hi, apologies for the long waiting. We think the extra commission is on the side of our partners.Anyway, we've contacted our Financial Departmentment, they will compensate from our funds. You need to update the ticket. Regarding your second question or another payment, it is on our and our partners Compliance Departments side, we will return to you as soon as we know the news.
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misha80
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November 01, 2017, 08:12:35 PM |
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My negative story
By signing up and passing the verification, I sent 11.10.2017 swift transfer 2000 EUR to make a deposit. 19.10.2017 (after 8 days) I created a ticket about the payment (#363516). 20.10.2017 I received the answer: "I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance" 24.10.2017 (13 days from the date of transfer). Since nothing happened, I updated the ticket. Received a reply from Finance Team: "We kindly ask you do not worry, your payment is under review of our Compliance department. As soon as they will verify your payment your funds will be credited to your account immediately". 26.10.2017 (15 days). I again reminded myself the ticket 28.10.2017 (17 days) I received a new ticket (#372068) from the Compliance Team with the formulaic request to provide additional photo identification document. That is, after waiting two and a half weeks, I was just given an additional automatic request. Faster it could be done? 30.10.2017 I sent the additional requested photos. Today 01.11.2017, nothing happens, ticket is open (#372068). From the moment of sending transfer expired 22 days.
It's just hell Can you help me to get my deposit in my account?
Up109090978
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examplens
Legendary
Online
Activity: 3276
Merit: 3172
Crypto Swap Exchange
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November 01, 2017, 10:14:23 PM |
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IS it possible to add another a person with his new payment card for withdrawing on the same Cex account? It is a family member and we use same IP and residential address or it's better to create another account on cex? I would not want to have a problem with access to two accounts with one IP.
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Enterprize
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Activity: 3
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November 02, 2017, 08:25:46 AM |
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I have the same situation like all the members with bank transfers above. I have made a deposit to my account via bank transfer. I've made it in 3, october. I still have ballance 0. It's too much time past. More than 14 banking days. CEX Support transfered my request to the complience team 5 days ago and after that no additional information. Support is just ignoring me. Is CEX needs some more addition documents from me or something? They did't say.
CEX support, if you reading this than my support ticket was #356769. Can you replay me something? I want my money to my account!
When you sent them a bank transfer in Oct, 3rd, were you a verified account? If not, you have to pass the verification process with them. This process is a looong time to wait... In my case they verified my account after almost a month, but I haven't sent anything until getting verified because that money is just blocked funds. In my case I have been verified before sent them some money. In my profile on the site status is "Verified". 19 banking days past for me! 19, Karl! ... then it's a CryptoCapital issue again, the same endless CryptoCapital bullshit What a pitty cex refuses to accept they lose a lot of business and clients because of this incompetent payment partner, despite the good will from cex Try to attach the proof of bank transaction to your ticket in cex support and hopefully they will try to trace why the money is not confirmed from CryptoCapital bank !? Finally my money came to my account! It takes 21 calendar days! But thanks CEX for this.
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heliben
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Activity: 12
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November 02, 2017, 02:56:41 PM |
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The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).
I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....
very frustrating!
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CEX (OP)
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Activity: 1227
Merit: 1003
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November 02, 2017, 03:00:13 PM |
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IS it possible to add another a person with his new payment card for withdrawing on the same Cex account? It is a family member and we use same IP and residential address or it's better to create another account on cex? I would not want to have a problem with access to two accounts with one IP.
Unfortunately no, we accept only 1 account per 1 person. Thank you very much for understanding
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CEX (OP)
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Activity: 1227
Merit: 1003
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November 02, 2017, 03:04:43 PM |
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The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).
I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....
very frustrating!
Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.
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Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
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heliben
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Activity: 12
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November 02, 2017, 03:36:00 PM |
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The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).
I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....
very frustrating!
Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance. up109080595 thank you for the quick reply! I hope you get it sorted out!
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Serpens66
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November 02, 2017, 06:13:12 PM |
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Any plans to make margin trading finally a bit useful at cex ? I mean currently you can only close the whole position at once (1) and only at market price (2). This is absolutely horrible and every sane exchange would forbid every user to do such a rubbish So margin trading is in fact just dangerous and not any benefit to anyone yet.
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heliben
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Activity: 12
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November 02, 2017, 08:35:23 PM |
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Any plans to make margin trading finally a bit useful at cex ? I mean currently you can only close the whole position at once (1) and only at market price (2). This is absolutely horrible and every sane exchange would forbid every user to do such a rubbish So margin trading is in fact just dangerous and not any benefit to anyone yet. yeah I agree, those two things are pretty annoying. Also I am having trouble understanding how the profit/loss from margin trading is calculated. Maybe somebody here can help me, I just closed a small position: Position # Open date Close dat Type Leverage Amount Margin Open price Close price Stop loss Fee P/L 32323 2017-11-02 17:03:54 2017-11-02 20:08:57 Short 3 855.48 EUR 285.16 EUR 6110.5710 6074.6781 8512.2647 0.58 2.77 EUR it was a 3:1 margin position, 0.14BTC short. When I calculate this the profit is: (6110.571-6074.6781)*0.14 - 0.58 = 4.45 Then WHYYYY does it say profit: 2.77 I think I am going cazy.....
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HPt
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November 02, 2017, 09:08:09 PM |
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Any plans to make margin trading finally a bit useful at cex ? I mean currently you can only close the whole position at once (1) and only at market price (2). This is absolutely horrible and every sane exchange would forbid every user to do such a rubbish So margin trading is in fact just dangerous and not any benefit to anyone yet. yeah I agree, those two things are pretty annoying. Also I am having trouble understanding how the profit/loss from margin trading is calculated. Maybe somebody here can help me, I just closed a small position: Position # Open date Close dat Type Leverage Amount Margin Open price Close price Stop loss Fee P/L 32323 2017-11-02 17:03:54 2017-11-02 20:08:57 Short 3 855.48 EUR 285.16 EUR 6110.5710 6074.6781 8512.2647 0.58 2.77 EUR it was a 3:1 margin position, 0.14BTC short. When I calculate this the profit is: (6110.571-6074.6781)*0.14 - 0.58 = 4.45 Then WHYYYY does it say profit: 2.77 I think I am going cazy..... This is a bug with CEX.IOs margin trading facility. The amount of the resulting trading position is not only wrong, it even depends on the leverage you choose. For example, if you open a short position of 3 ETH with leverage 3, then only 2 ETH are sold; with leverage 2, it would be only 1.5 ETH. I reported this bug on 7th of April to CEX.IO. However, the support was incompetent and insisted that this is desired behaviour. Since CEX.IO's margin trading facility isn't usable anyway, I didn't bother to educate them and let it go.
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heliben
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November 02, 2017, 09:22:17 PM |
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heliben
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November 02, 2017, 09:30:45 PM |
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I have checked some old orders, it seems like the longs are done correctly, and this problem only arises with shorts?
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HPt
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November 02, 2017, 09:33:57 PM |
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I wouldn't call that scamming. Their margin trading facility is not intended to deliberately cheat on customers; it's simply a "quick and dirty" hack, with all the bugs and shortcomings that belong to it. Simply don't use it.
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heliben
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November 02, 2017, 09:36:49 PM |
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I wouldn't call that scamming. Their margin trading facility is not intended to deliberately cheat on customers; it's simply a "quick and dirty" hack, with all the bugs and shortcomings that belong to it. Simply don't use it. well yes, I agree, I just realized I might even have come out ahead if you include past trades... still pretty ridiculous though that they don't even tell you about the problem or aknowledge it. Imagine you wanted to use this to hedge a large trade for example... What a huge mess!
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