**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[kolyamoshman]

@CEX.IO i made deposit through SEPA 6.12
you answered me that 7.12 you got my money and they are under your compliance review, and
will be approved during 3 days

So 3 days went already, but no money in account
no answer in my ticket 451718  user up110393368

I think it is fair from my side to ask for any answer

[Jendeh]

Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?

Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949

Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information.

Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you.

UPDATE 5:

Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible.

Ticket ID: 448233

@ Mr Cex.

Still no respose.... Can you at least escalate the ticket to the finance team??

Ticket ID: 448233

[UKRAINE1]

HELLO

when you allow us to  can WITHDRAW to Ripple Desktop Wallet ?
and why price XRP it's more expinsve in other website ?
why cant see your compnay name here ?
https://ripple.com/xrp/buy-xrp/

thank you for nice support

[MaDOnos]

@Cex:
Okay, you are going to more than double your trading fee.
But please do not calculate the 30 day volume in BTC, that is rubbish!
Convert it to USD or EUR at current market rate!
Should be very obvious why...

I agree with that bitfinex asks 7.5M$ volume for 0 maker fee. Now Btc is 17K which makes 441BTC.
But Cex.io asks 3000 BTC for 0 maker fee which makes 51M$ which is insane.

[CEX]

@CEX.IO i made deposit through SEPA 6.12
you answered me that 7.12 you got my money and they are under your compliance review, and
will be approved during 3 days

So 3 days went already, but no money in account
no answer in my ticket 451718  user up110393368

I think it is fair from my side to ask for any answer

Hello, you have been replied by our Finance team, please check your ticket

[CEX]

Hi there. I Have some problems with 2FA, namely:
I've decised to moves 2FA to another phone. So I've disable 2FA on my 1st phone, turn it on my 2nd phone (of course such operation means 2FA code filling in, which was succesfully accepted)
But now I can't login my account, because of error of 2FA code incorrectness.
Recovery key, which I received when turning 2FA on is also incorrect.
I wrote to the support, sent them all data for 2FA reset.
But there is no answer yet.

Hello, please write us your user ID. Thanks in advance!

[CEX]

Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?

Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949

Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information.

Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you.

UPDATE 5:

Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible.

Ticket ID: 448233

@ Mr Cex.

Still no respose.... Can you at least escalate the ticket to the finance team??

Ticket ID: 448233

Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon.

[Jendeh]

Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?

Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949

Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information.

Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you.

UPDATE 5:

Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible.

Ticket ID: 448233

@ Mr Cex.

Still no respose.... Can you at least escalate the ticket to the finance team??

Ticket ID: 448233

Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon.

Okay thank you, because I did not received any response for whatsoever for 1 week (Got USD, instead of EUR, withdrawal was SEPA in EUR!) , if support would have send me an e-mail that they are investigating it, it would reassured me. Now I just felt ignored and need to ask on social media for a response.

[cryptomonetax5]

Why withdraw to my verified card is pending more than 2 days now? seriously?  i pay fee for this shi* service? 1 month ago was instantly. No answer from support
confirm withdrawal or refund to balance. I can use another exchange

[raraman]

Hi,

I've been using cex.io since 2013 (the account is also verified), mainly trading without problems until I started withdrawing money. The first withdrawal of £7,500 on 2017-06-07 come through about 14 days later, after chasing the support team about it.

A subsequent withdrawal on 2017-06-23 (to the same bank account) is still yet to come through (more than 2 months now!!). Several weeks, after making the withdrawal request, I was unable to login to my account when I started chasing up on it, the reason I was unable to login was because my account email address wasn't verified?? This seemed very suspicious, as everything had already been verified, I still haven’t received an explanation of why this happened. The support team apparently tried sending me verification emails, none of these I received. Eventually, I had to go through the process of changing the account email address which involved submitted various information about myself and my account.

Once I had access to the account, I continued requesting more information about the withdrawal, so far I have received very little concrete evidence that a transfer of funds was requested. I’ve been told that “We can request a SWIFT confirmation from our bank, but please kindly note that this request can be processed from 2 to 3 working weeks by the our bank. Also the request for SWIFT confirmation is paid service. If these conditions are suitable for you, we will send the request on SWIFT confirmation.” I this responded by asking how much this would cost (2017-08-24), I have yet to hear back!

Also the team that initially respond to the tickets seem to to struggle to understand basic explanations, they get confused very easily and don’t seem to read the history of tickets. So every other time, I reply, I have explain everything to them in the message, so that I don't have to wait another 5 days for an actual meaning full response. I’ve tried to be brief, by omitting lots of other issues have I’d had with while trying to understand what’s happened to my money.

The handling of this situation has been extremely poor, whether from incompetence or dishonest behaviour. If it's the former, I expect matters to be escalated and corrected swiftly, otherwise I'm left with no option but to pursue legal action. I can PM my login and anything else you need. You can also see some history on request #303800.

Ali

Hi,

Just a quick update on my previous post above, I did eventually manage get the money out in early November, so I'm happy about that. There were some extra charges with reference of 'CRYPTO SPOLKA Z* TFR' of £6. I did query CEX about it but havn't received a clear answer.

Ali

[EnemaBagJones]

Dear CEX.IO Technial Support Wizards,
I will pay you personally for your support. I need someone at CEX that can sort out my verifications and help ensure that a number of bank transactions go smoothly.
I can pay you in ETH or XMR... or frankly just about whatever you want.

Dead serious. I'll pay you a non-trivial amount of money if you can help me out in a timely fashion. Private message me for details (ticket numbers) and we can sort out how much I will pay you for timely service. This can be all under the radar.

[mettalmag]

Hi Support,

I made two Zcash withdrawals yesterday and it's almost 24hrs and still "transaction is being processed". Did you run out of Zcash?

I have had a smooth experience till this issue and it's bugging me because I needed to make an urgent payment yesterday.

This is unacceptable. What I don't get is the card deposits came through fine but withdrawals are pending payment verification. What does that even mean guys?

If there's a possibility to cancel the transaction so I use different method pls advise.

My user ID  is up104347179. Please fix this quickly.

Thanks.

Hello, we see your transaction was completed on our side

All the requested documents uploaded,
please check
Request #355629

[cryptomonetax5]

today my withdrawal get rejected.
I tried again to withdraw, and it was in a few seconds, two withdraws instant to my card. Thank u
There is not always eur liquidity ? 

[Jendeh]

Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?

Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949

Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information.

Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you.

UPDATE 5:

Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible.

Ticket ID: 448233

@ Mr Cex.

Still no respose.... Can you at least escalate the ticket to the finance team??

Ticket ID: 448233

Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon.

I got a response from Finanace Team (Ticket ID: 397454) to double check the incoming transfer (amount and currency) in my local bank. I have again send all details and bankstatement showing I received USD (including USD fee) and not EUR.

As you undersyand I am waiting now almost 1 month for my deposit. I would like to know when I will get the remaining amount.
Please let your finance team double this transaction on your side and you will see that USD is sent and not EUR.........

[bitbarya]

Please bring back Litecoin.

[dbpopescu]

@cex please tend to my ticket Request #485138 . I was rejected for a withdrawal via bank account and soon after I got an email stating that I needed to fill in a pdf stating my sources of income and whatnot. I'm just trying to sell a few btc I mined 3 years ago and don't want so much hassle. I submited the PDF and now I'm waiting for answer.

PS: My credit card was deleted from my account, why is that ?

[btcnova]

Has anyone gone through the verification process recently?  It would be nice to have a rough idea of how long to expect it to take.  It's been almost a week for me - so am I close?  Or should I be lucky to be verified sometime in the new year?

[ARTHurt]

Has anyone gone through the verification process recently?  It would be nice to have a rough idea of how long to expect it to take.  It's been almost a week for me - so am I close?  Or should I be lucky to be verified sometime in the new year?

It took about 3 weeks for me back in the spring.
It depends on how loaded they are....
They will do it eventually, just be patient.

[khamark]

A friend of mine issued a deposit on CEX.IO via SEPA transfer in the amount of 2k€, using a new, verified account.
The transfer has been issued on November 20th, but as of today no money have been credited in the CEX.IO account. Furthermore, they do not reply to ticket requests.

It seems a common thing to be target of background checks from the authorities, as other people are reporting similar stories on the Internet.
Aside from the upset (BTC more than doubled since the transfer), there should always be a way to contact an exchange: if you want my money I need to trust you, and there can't be trust without communication.

If some from CEX.IO is out there, please take care of this ticket: MEEQRK-RDE9.

Beginners, always check and inform yourself before choosing an exchange.

[kolyamoshman]

@CEX.IO i made deposit through SEPA 6.12
you answered me that 7.12 you got my money and they are under your compliance review, and
will be approved during 3 days

So 3 days went already, but no money in account
no answer in my ticket 451718  user up110393368

I think it is fair from my side to ask for any answer

Hello, you have been replied by our Finance team, please check your ticket

7 days go after i made deposit and 3 days after finance email. No money in the account still
I understand that you are busy, but can it be any info when money will be in?
I am so sad about that