**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[CEX]

Hi CEX,

My user ID: up113940437
Transaction ID: 5327011737

I am waiting for my SEPA withdrawal and it is still being prepared. It's completely unacceptable that you hold my money for days.

Can you do it today, please?

The finance team is working on processing all the transactions as fast as possible. Kindly let them some more time, as all of the requests are in the queue. They will be processed as soon possible.

[1714962975]

1714962975

[1714962975]

1714962975

[1714962975]

1714962975

[LongHodler]

Hi CEX,

My user ID: up113940437
Transaction ID: 5327011737

I am waiting for my SEPA withdrawal and it is still being prepared. It's completely unacceptable that you hold my money for days.

Can you do it today, please?

The finance team is working on processing all the transactions as fast as possible. Kindly let them some more time, as all of the requests are in the queue. They will be processed as soon possible.

Hi,

I would like to give an update:

My withdrawal is approved today and I received my money after a few hours.
Thanks.

By the way, does it always take some days for withdrawals to be prepared/approved, or this delay specifically occurred because it was my first withdrawal?

[Astargath]

I don't know what's going on with exchanges lately but it's not good. I deposited money through cex.io a long time ago, somehow my ''proof of residence'' wasn't good, fair enough. More than 2 weeks ago I sent them another proof of residence, this time a good one but still not verified. I understand there are a lot of users and they are busy but after 20 days, how difficult can it be to look at 1 single paper and verify it? I wouldn't be this mad but I also want to withdraw some money to my bank and I have seen users complaining that it takes also weeks so basically I'm going to spend months just to withdraw some money?

Kindly message us your user ID, we will try to speed up the verification process.

It's fine, I don't really care now because I was going to withdraw some money through cex.io but now it's a bad idea seeing that it might take a month to process a single withdrawal request. I'm not using it until you fix your problems. I honestly understand that it can be slow but why are exchanges like yours advertising it like it's going to take 1 day or a few days at most when it's usually taking weeks? Why not let your users know that it could very easily and most likely take weeks? Why advertise something that is not true?

[artugbaev]

Hi CEX,

My user ID: up112070384
email: artugbaev@gmail.com

Since the submission of the documents it has been several weeks.  How long does it take to verify?  Check please! 

[olusortacc]

heyo cex!

please help me as well about my 2fa disablement request.
latest ticket id regarding this matter: 595909

thanks in advance!
brgds

[ARTHurt]

@cex

ETH deposits got stuck, transactions get on blockchain but the balance is not updated
Thank you for refreshing the service in your system.

[seba7]

UserID: up104722683. Support tickets: (590108) & (594425)

$5800+ pending for too long.

I understand that you may have s0me delay.

[coincibasi]

Can you please check my withdraw transaction too?
It has been a while...

transaction ID: 5328004402

thanks

[bsgimcm]

Hi there. I Have some problems with 2FA, namely:
I've decised to moves 2FA to another phone. So I've disable 2FA on my 1st phone, turn it on my 2nd phone (of course such operation means 2FA code filling in, which was succesfully accepted)
But now I can't login my account, because of error of 2FA code incorrectness.
Recovery key, which I received when turning 2FA on is also incorrect.
I wrote to the support, sent them all data for 2FA reset.
But there is no answer yet.

Hello, please write us your user ID. Thanks in advance!

Hi there, I have problem with 2FA (OTP) I have connected only 2hours ago, now I can see say "wrong 2FA"
I didn't do anything.

[paindia]

I requested for BTC withdrawal from CEX.io about 14 hours ago but still not confirmed by CEX.

I understand that blockchain is experiencing heavy load but THIS IS NOT ABOUT the transaction in the blockchain. I didn't even get TX ID from CEX since they have not confirmed the withdrawal WITHIN their website.

I sent about 3 emails and created support ticket, even messaged them in the facebook but still no response.

Anyone else having this issue?

Thanks in advance.

User ID:  up106765132

[CEX]

I don't know what's going on with exchanges lately but it's not good. I deposited money through cex.io a long time ago, somehow my ''proof of residence'' wasn't good, fair enough. More than 2 weeks ago I sent them another proof of residence, this time a good one but still not verified. I understand there are a lot of users and they are busy but after 20 days, how difficult can it be to look at 1 single paper and verify it? I wouldn't be this mad but I also want to withdraw some money to my bank and I have seen users complaining that it takes also weeks so basically I'm going to spend months just to withdraw some money?

Kindly message us your user ID, we will try to speed up the verification process.

It's fine, I don't really care now because I was going to withdraw some money through cex.io but now it's a bad idea seeing that it might take a month to process a single withdrawal request. I'm not using it until you fix your problems. I honestly understand that it can be slow but why are exchanges like yours advertising it like it's going to take 1 day or a few days at most when it's usually taking weeks? Why not let your users know that it could very easily and most likely take weeks? Why advertise something that is not true?

The issue with long-lasting money transfers has arisen recently due to a range of reasons. Among them is the load on our system and departments, which is constantly increasing, as well as the load on our payment partners. Therefore, it may currently take longer to withdraw or deposit. In any case, we do everything possible to resolve the situation and expect it to improve soon.

[CEX]

Hi CEX,

My user ID: up112070384
email: artugbaev@gmail.com

Since the submission of the documents it has been several weeks.  How long does it take to verify?  Check please! 

We will try to speed up the resolution. Thanks for your patience.

[CEX]

heyo cex!

please help me as well about my 2fa disablement request.
latest ticket id regarding this matter: 595909

thanks in advance!
brgds

We will escalate the issue to the concerned department. Thanks for your trust.

[CEX]

UserID: up104722683. Support tickets: (590108) & (594425)

$5800+ pending for too long.

I understand that you may have s0me delay.

We will try to clarify the situation.

[CEX]

Can you please check my withdraw transaction too?
It has been a while...

transaction ID: 5328004402

thanks

Unfortunately, we cannot help without knowing your user ID or support ticket number.

[CEX]

Hi there. I Have some problems with 2FA, namely:
I've decised to moves 2FA to another phone. So I've disable 2FA on my 1st phone, turn it on my 2nd phone (of course such operation means 2FA code filling in, which was succesfully accepted)
But now I can't login my account, because of error of 2FA code incorrectness.
Recovery key, which I received when turning 2FA on is also incorrect.
I wrote to the support, sent them all data for 2FA reset.
But there is no answer yet.

Hello, please write us your user ID. Thanks in advance!

Hi there, I have problem with 2FA (OTP) I have connected only 2hours ago, now I can see say "wrong 2FA"
I didn't do anything.

Kindly wait for some time and try again later. If the issue persists, please, contact our support to disable the 2FA.

[MCrypto]

Hello Cex,

I'm still waiting for your reply here: https://bitcointalk.org/index.php?topic=2671223.msg27603540#msg27603540

[qendrimi12]

Today I try to transfer amount of ripple to an account to Binance, email arrive at me and I accept email confirmation l but amount of ripple hasn't been transfer to another account in Binance.. Why it is taking so long to transfer it has been 5h?

[chickpeas]

New user registration stopped in cex.io ?


Well i wanted to join .

[Zundmagneto]

Hello! Why have not I received the money so far? I've been waiting more than 4 days!
Transaction ID: 5341278332
Date: 2018-01-04 03:18:23
Currency: USD (VISA)