**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[Lost_Guy]

Hello CEX.io,

I am writing you today because I still have not received my BTC withdrawal for over a week. In that time, I have pinged you on twitter, Facebook messenger, reddit, your webmaster email, support ticket, and tried to PM you here, but you do not take messages from new members Huh. As of writing this no reply on any communication channel that I have tried. In addition to trying to get a response from you to resolve my issue, I have spent countless hours researching, talking with the fine people of this forum, and exploring options to remedy the issue on my own or with an assist from another user. However, the transaction you sent was so large with such a minimal fee, I cannot get into the free accelerator and to pay for it is ridiculous since it is your irresponsibility that has caused the issue.   

Now I see you posted some brush off responses on the forum to all the complainants about your company. When in reality you refuse to do anything about it. Your refusal to resolve issues leads me to believe one of a few things.

A) Your lack of response, willingness to pay proper fees shows that you have no commitment to your users, respect towards the miners, and care for the entire community. Therefore, should not be operating a business and we should make it our mission to cut you off. 

B) You are a bunch of money grabbers that are scamming people out of their money. So, you do not care about your reputation and are purposefully delaying as well as making mistakes. Therefore, should not be operating a business and we should make it our mission to cut you off. 

C) You are actually just a company of incompetent people that have now idea how to do their jobs as well as be stewards of the community. Therefore, should not be operating a business and we should make it our mission to cut you off. 

To me none of those options are great and I challenge you to prove me wrong by adding a fourth. Start resolving problems today and showing proof. If that can be done, then you are a good company that has made honest mistakes, are overworked with the crypto boom, do care, and should be part of the community.

However, I am a realist, or as some would say a pessimist in disguise. That is why I am beginning to work on filing a cyber fraud report, that will not only include my information, but every complaint that I can find on this board, reddit, and anywhere else to expose you for what you are. Who, knows if or what that will do, but if we the users and community do not start taking action against harmful entities in the ecosystem this will only continue to get worse.

Here is your chance to show us all wrong. I included my txid below and in the off chance you do read this as well as respond, PM and I can give you my CEX.io user, transaction number, and support ticket.

txid:6acdc46c682eefc7cec62417b87604ae2928d4dcebb0b995ebe9018142bafeef

https://blockchain.info/tx/6acdc46c682eefc7cec62417b87604ae2928d4dcebb0b995ebe9018142bafeef


PS. If any members have other ideas from what I have tried, please share.

[smallhachi]

https://blog.cex.io/wp-content/uploads/2016/11/deposit-infograph-horizontal-ENG.png

CEX.IO is a reliable exchange, trusted by over 700,000 users.

Bitcoin Exchange

On CEX.IO you can easily buy, sell and trade Bitcoins, Litecoins, and Ethers, and use convenient payments options, such as credit and debit cards, bank transfers or online banking.

Deposit Options:

• Visa, MasterCard
• Wire transfer
• SEPA transfer

Withdrawal Options:

• Visa, MasterCard
• Wire transfer
• SEPA transfer

Worldwide Coverage
Deposits/withdrawals in fiat currencies are acceptable from all over the world except for Iceland, Vietnam.

Trade Fee
CEX.IO exchange charges variable commissions of 0% to 0.2%.

Trading Pairs:

• BTC/USD
• BTC/EUR
• BTC/GBP
• BTC/RUB
• ETH/BTC
• ETH/USD
• ETH/EUR
• LTC/USD
• LTC/BTC

CEX.IO is a UK-based Bitcoin exchange established in 2013. CEX.IO claims to provide the best experience of buying Bitcoins with credit cards and debit cards. The assertion is based on the exchange’s ideal conditions for quick and successful processing of card payments, the wide range of acceptable payment cards, and numerous positive feedbacks from users. CEX.IO provides steady services backed by cold cryptocurrency storage, financial viability, and profound legal compliance.

Communication channels:
Website:  https://cex.io
Email:  web@cex.io
Wiki: https://en.bitcoin.it/wiki/CEX.IO
Twitter:  https://twitter.com/cex_io
Facebook:  https://www.facebook.com/CEX.IO

It has been weeks since I have made my withdrawal request, and the my bank still hasn't received it.  CEX is a SCAM or what?

[kabrero]

Transaction rejected by our node. Reason: Transaction was previously accepted but has been pruned from our database.

This is what i see on blockchain about my transaction from cexio. İ checked my account on cexio but there is no BTC balance. Does it looks like cexio is fixing transaction problem? Should i worry more than i worried last 10 days?


https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

[dejavoodoo]

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do...

my account name: up106558762

Your issue was escalated. We expect it to be resolved in the shortest time possible.

i sent my photos and documents (again) hope you can solve this issue ASAP

thank you for your concern.

[dronsf]

CEX's business model is completely shady.

I am fully verified, it took a long time, I now have $20K I'd like to withdraw but am now finding out as a US citizen, there is no way to withdraw?!?

Why does your website say "In order to deposit or withdraw USD/EUR/RUB, all users from the USA are obliged to complete identity verification first. This is a mandatory requirement for all account types, including Basic"

Why did Akhil G. (supervisor) tell me to add my card and verify it in order to complete a withdrawal? Do you just respond random things without checking your client's profile??

It is indicated in the Payment Options that the USA belongs to the countries restricted for fiat withdrawals. We regret to say that, but it is only possible to withdraw crypto.

Then you should update your site - "In order to deposit or withdraw USD/EUR/RUB, all users from the USA are obliged to complete identity verification first. This is a mandatory requirement for all account types, including Basic"

[kabrero]

after 10 days i got my btc. i guess they solved the issue manually. i lost money at the end. i will not thank you. you dont hav any excuse. you have to be professional. i am not sure about using your service anymore. good luck to others about the crypto and fiat withdrawels.

[ARTHurt]

after 10 days i got my btc. i guess they solved the issue manually. i lost money at the end. i will not thank you. you dont hav any excuse. you have to be professional. i am not sure about using your service anymore. good luck to others about the crypto and fiat withdrawels.

Happy to hear you got your BTC!

[CEX]

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do...

my account name: up106558762

Your issue was escalated. We expect it to be resolved in the shortest time possible.

i sent my photos and documents (again) hope you can solve this issue ASAP

thank you for your concern.

Your 2FA was disabled.

[ARTHurt]

Hi Cex,

Thanks for being online on the forum.

Currently the SEPA withdrawal requests use to stay in "Pending" for about 3 days.
It used to be 1 day delay not long time ago...

Can you please give an estimation when to expect a speed-up confirmations?

Thanks in advance,

[bcambo123]

Hi Cex,

Thanks for being online on the forum.

Currently the SEPA withdrawal requests use to stay in "Pending" for about 3 days.
It used to be 1 day delay not long time ago...

Can you please give an estimation when to expect a speed-up confirmations?

Thanks in advance,

Just join us. There is the following group on Facebook: Cex.io Fraudulent Scam Exchange.
We are starting a legal action to get our money back and get this joke exchange closed...
The more we are the better.

[ARTHurt]

Hi Cex,

Thanks for being online on the forum.

Currently the SEPA withdrawal requests use to stay in "Pending" for about 3 days.
It used to be 1 day delay not long time ago...

Can you please give an estimation when to expect a speed-up confirmations?

Thanks in advance,

Just join us. There is the following group on Facebook: Cex.io Fraudulent Scam Exchange.
We are starting a legal action to get our money back and get this joke exchange closed...
The more we are the better.

Well, thanks for the invite but so far I'm not in this position...
I've got paid by cex every single time, for every penny, even if I had to wait one month+ at some point.

I totally agree they are extremely slow responsive, slow resolving, difficult to communicate and understand the isssue or avoiding straight answers etc. but never kept 1 penny from what I withdraw.

The biggest problem is the slowness in everything, from communicating to resolving issues ending with deposit/withdrawal times and confirmation delays.

They have a huge PR problem which once they'll ever solve, it will make an awesome exchange as it used to be back in 2013...
But probably this is just the Russian way to handle a business, who knows...

[Serpens66]

https://blog.cex.io/cryptonews/bitcoin-transactions-pushed-16934

[ithisut]

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do...

my account name: up106558762

Your issue was escalated. We expect it to be resolved in the shortest time possible.

i sent my photos and documents (again) hope you can solve this issue ASAP

thank you for your concern.

Your 2FA was disabled.

I am also having the same problem. I opened a ticket to disable my 2FA and I have already sent my documents and photos about a month ago.

Request #377099

[Aedil]

I made a bank transfer to cex.io a almost 2 months ago and still nothing is showing up in my account.
I've opened around 5 cases they are just leaving me with automated messages saying they have escalated the issue to the correspondent team, but no answer ...

Anyone here had same experience or can help me recover my money ...



CEX.IO please reply to your users

UserID: up107782018

Request ID(s):
- 560897
- 606579
- 507126
- 423718
- 456442
- 462448

[vilomajka1070]

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

Are you sure we are talking about the same ticket? Because the reply of your support team was to my another ticket - EUR withdrawal. But I still have problem with my USD withdrawal to my USD Crypto Capital account.
Are you sure, that my USD Crypto Capital account is verified too? Not only my EUR CC account? Because by verification of my EUR CC account I was informed about that by your team via mail. But now, by USD CC account verification I have no replies (except automated) from your team since 5/1/2018.

So once again my question - is my USD Crypto Capital Account really verified? (again, I am not talking about my EUR Crypto Capital account)

BTW, mentioned 3-8 days period has passed. I hope my request will be processed in a very short time.

[Symbolic]

Hi Cex,

I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.

up113889306

Cheers,

[dejavoodoo]

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do...

my account name: up106558762

Your issue was escalated. We expect it to be resolved in the shortest time possible.

i sent my photos and documents (again) hope you can solve this issue ASAP

thank you for your concern.

Your 2FA was disabled.

thank you now i can access my account.

[casg]

Helllo, Cex.

I sent an e-mail to the support team regarding an issue to my account (Reset 2FA), the username is: travisantonio. I sent all required documents, check that since the last time I sent one, YOU GUYS autoclosed my request and that was almost 6 months ago, I want to withdrawn something from my account and due to that I can't, Jesus. It is just injustifiable how your services are.

The 2FA has been disabled for your account. Sorry for the inconvenience.

Hey, I am having the same 2fa issue. I have also provided every required document.

   
account name: up113056942

Looking forward for the solution.

[reorpior]

I have made several requests to withdraw USD to my MasterCard which I used for deposit. But every time it is rejected. Bank support said, that the problem is not on their side and I have no limits for my card.
CEX.IO support just sends me auto generated answers.

Why do you send me the same answer every time?
I already have created the new ticket with  "mastercard_withdrawal_01" in the text but you answer me again - if I have a visa / if I have mastercard.
I have a Master Card. How can I finally get my money??

As I can see now, CEX.IO is just a scam, which creators are going to rob the users.

up115148891

[LongHodler]

Hi CEX.IO,

Would you please take care of the ticket #616454. I am still waiting my transaction 5387865539.

Thanks.