**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[ARTHurt]

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

Are you sure we are talking about the same ticket? Because the reply of your support team was to my another ticket - EUR withdrawal. But I still have problem with my USD withdrawal to my USD Crypto Capital account.
Are you sure, that my USD Crypto Capital account is verified too? Not only my EUR CC account? Because by verification of my EUR CC account I was informed about that by your team via mail. But now, by USD CC account verification I have no replies (except automated) from your team since 5/1/2018.

So once again my question - is my USD Crypto Capital Account really verified? (again, I am not talking about my EUR Crypto Capital account)

BTW, mentioned 3-8 days period has passed. I hope my request will be processed in a very short time.

How is the time frame for Crypto Capital? I see a lot of bad things said about Crypto Capital. How is your experience with Crypto Capital (using it to transfer money between exchanges and not withdraw)?

I am particularly interested to know how long it takes to withdraw from Cex.io to Crypto Capital?

And how long it takes to deposit from Crypto Capital to another exchange?

Thanks,

Don't ever touch CC. Honestly!

[CEX]

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do...

my account name: up106558762

The 2FA was disabled.

[Symbolic]

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do...

my account name: up106558762

The 2FA was disabled.

Reply with quote  Edit message  Delete message  #2848
Hi Cex,

I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.

up113889306

Please let us know time frame.

Cheers,

[Astargath]

Rofl, so I was already verified on everything but ''Proof of residence'' I submitted a valid proof of residence document and now they are saying that my passport is expired, well no shit, I did my first verification years ago, what a joke of an exchange.

[ithisut]

Sorry for writing that again, but I have still no answer.

I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.

I am still waiting for 2FA disabling for more than a month.

Requests #377099
              #503799

[LongHodler]

I am still waiting my transaction 5387865539 to be sent.

Will you do it today?

[Symbolic]

All other exchanges including Bitfinex have opened New Registeration now. Is Cex next and soon? Are the long list of tickets taken care of now?

[vilomajka1070]

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

Are you sure we are talking about the same ticket? Because the reply of your support team was to my another ticket - EUR withdrawal. But I still have problem with my USD withdrawal to my USD Crypto Capital account.
Are you sure, that my USD Crypto Capital account is verified too? Not only my EUR CC account? Because by verification of my EUR CC account I was informed about that by your team via mail. But now, by USD CC account verification I have no replies (except automated) from your team since 5/1/2018.

So once again my question - is my USD Crypto Capital Account really verified? (again, I am not talking about my EUR Crypto Capital account)

BTW, mentioned 3-8 days period has passed. I hope my request will be processed in a very short time.

Hi Cex!
Are you kidding me?!
You told me my CC account is verified and I have to wait 3-8 days for withdrawal confirmation. Then you didn't answer my question.
And now, after 11 days my withdrawal has been rejected! Why??? Give me a reason, please!
I am very unsatisfied with your attitude.

[AndreyEf]

Deposited long time ago. Bought BTC. Then Sold.
Verified account and Card.

When I started trying to withdraw USD to my Card (not in the list of blocked countries) (under 2000$) I started receiving ridiculous errors.

The mos recent is this one.

After entering Google Authenticator code instead of a transaction I got "Initial transaction was not found." WHAT?

Obviously this will take days, if not month to solve!

I see this as done intentionally.

Obviously now I just want to leave, and if I leave with all of my money, I got Lucky!

[CEX]

Sorry for writing that again, but I have still no answer.

I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.

I am still waiting for 2FA disabling for more than a month.

Requests #377099
              #503799

We have set higher priority to the ticket, and hope that the issue will be resolved soon.

[CEX]

I am still waiting my transaction 5387865539 to be sent.

Will you do it today?

Unfortunately, I am not able to speed up the transactions. The single thing I can do is to escalate your ticket to the responsible department. Please, tell us your user ID or support ticket number.

[CEX]

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

Are you sure we are talking about the same ticket? Because the reply of your support team was to my another ticket - EUR withdrawal. But I still have problem with my USD withdrawal to my USD Crypto Capital account.
Are you sure, that my USD Crypto Capital account is verified too? Not only my EUR CC account? Because by verification of my EUR CC account I was informed about that by your team via mail. But now, by USD CC account verification I have no replies (except automated) from your team since 5/1/2018.

So once again my question - is my USD Crypto Capital Account really verified? (again, I am not talking about my EUR Crypto Capital account)

BTW, mentioned 3-8 days period has passed. I hope my request will be processed in a very short time.

Hi Cex!
Are you kidding me?!
You told me my CC account is verified and I have to wait 3-8 days for withdrawal confirmation. Then you didn't answer my question.
And now, after 11 days my withdrawal has been rejected! Why??? Give me a reason, please!
I am very unsatisfied with your attitude.

We provided you with the response from the ticket that you left here. As for now, while you have created a new ticket, you have already received the response. It should be resolved in the shortest time possible.

[CEX]

Deposited long time ago. Bought BTC. Then Sold.
Verified account and Card.

When I started trying to withdraw USD to my Card (not in the list of blocked countries) (under 2000$) I started receiving ridiculous errors.

The mos recent is this one.

After entering Google Authenticator code instead of a transaction I got "Initial transaction was not found." WHAT?

Obviously this will take days, if not month to solve!

I see this as done intentionally.

Obviously now I just want to leave, and if I leave with all of my money, I got Lucky!

Please, clarify when you have added a card and verified it. If it was done before December 29, you need to either resubmit the card for verification or make an initial deposit from the card in the currency you would like to withdraw. If it does not help, kindly tell us your user ID or support ticket so that we were able to assist.

[casg]

If it does not help, kindly tell us your user ID or support ticket so that we were able to assist.

any updates about mine?

2fa issue, i provided every paperwork.
account name: up113056942

[Symbolic]

Hi Cex,

Please escalate my Verify Plus issue to proper department.

up113889306

I have emailed back all documents to vp@cex and also via a ticket but no response.

I think it's deserving that you take a look.

Thanks,

[LongHodler]

I am still waiting my transaction 5387865539 to be sent.

Will you do it today?

Unfortunately, I am not able to speed up the transactions. The single thing I can do is to escalate your ticket to the responsible department. Please, tell us your user ID or support ticket number.

OK. My user ID is up113940437.
Also please respond to my ticket 616520 and 616454.

Thanks.

[AndreyEf]

initial deposit from the card in the currency you would like to withdraw

1 dollar OK?

[Symbolic]

$20 minimum is what system allows.

[AndreyEf]

It looks like I can withdraw now.

In the world of bitcurrency when you can't withdraw you go nuts ^)

[ithisut]

Sorry for writing that again, but I have still no answer.

I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.

I am still waiting for 2FA disabling for more than a month.

Requests #377099
              #503799

We have set higher priority to the ticket, and hope that the issue will be resolved soon.

The support answer was: Unfortunately, we cannot accept the photo you provided since the document was issued more than 10 years ago.

It's clear that the issue date on the document is March 2017.

I am still waiting for 2FA disable.