Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[JollyGood]

The reason why these casinos register with the gambling authorities in Curacao is to show users some form of compliance and legal control in order to win the trust of game players. The licence from Curacao is worthless and pointless in reality.

I don't understand how it could have come to this that Cloudbet has made so many victims. The only thing you can try is to contact the Gambling Control Board in Curacao (according to the website they still have a license there). I don't think they want to risk that for $ 15,000 anyway. In the least favorable scenario for you, they are obliged to return you the money from the deposits in any case. Just don't give up and persistence wins, as the saying goes. Together you stand strong with other victims.
The fact that they haven't responded here says enough about their deliberate bad intentions and extremely unprofessional behavior. Apparently she doesn't care. It's good that they have a yellow card now, but they have to compensate their victims first.

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[Slow death]

Fwiw, I think @Cloudbet should just send back your last deposit ($20,000 or $15,000 I'm not sure?) and then close your account and move forward.

Considering they paid out a 330btc win after disputes some years ago I don't see them ruining their entire rep for a measly ~1.5-2BTC here.

Time will tell, but I've worked enough with Cloudbet in the past to know that they should want to do the right thing.

I also suggested this:

My position would be that the cloudbet return your last deposit to you

I used their website in the past and I didn't have any problems. but it seems that the center of the problem is in the negative balance, I don't understand why @cloudbet is risking reputation for $15,000, it reminds me of the case of livecoin that destroys reputation when it could have solved the problem

The fact that they haven't responded here says enough about their deliberate bad intentions and extremely unprofessional behavior. Apparently she doesn't care. It's good that they have a yellow card now, but they have to compensate their victims first.

maybe they really don't care or are too busy with real world things with this pandemic, sometimes i prefer to think so just so as not to conclude that they prefer to destroy reputation because of $15,000 which shouldn't be too much for a casino of this size of them i think

The licence from Curacao is worthless and pointless in reality.

talking about " licence of Curacao ", I heard that to acquire this license in curacao one must show the identity of the owners of the site, i think that if @efxes complain in court it would be possible for the court to identify the owner of the cloudbet. but of course that would be more expenses for @efxes and cloudbet

[BitcoinAccepted]

I really feel bad for that last guy that lost so much money. If I read stories about the amounts people lose because sites do not pay out, it is crazy stuff.

It is also really bad that they can get away with these kind of actions.

[Arcas]

The reason why these casinos register with the gambling authorities in Curacao is to show users some form of compliance and legal control in order to win the trust of game players. The licence from Curacao is worthless and pointless in reality.

I don't understand how it could have come to this that Cloudbet has made so many victims. The only thing you can try is to contact the Gambling Control Board in Curacao (according to the website they still have a license there). I don't think they want to risk that for $ 15,000 anyway. In the least favorable scenario for you, they are obliged to return you the money from the deposits in any case. Just don't give up and persistence wins, as the saying goes. Together you stand strong with other victims.
The fact that they haven't responded here says enough about their deliberate bad intentions and extremely unprofessional behavior. Apparently she doesn't care. It's good that they have a yellow card now, but they have to compensate their victims first.

This is not quite right. It used to be the case. Since this year, the authorities in Curacao are intervening more and more because they have been reprimanded by the government, and because there is a lot of political pressure. That does not mean that the players now have a protective status. The idea of ​​a license is not to protect players, but to legally offer online gambling. This is also the case in other countries. The only reason that some companies want a license from Malta is because they then have a larger target group because a number of countries may be addressed that are prohibited on the license in Curacao.

[JollyGood]

The licence from Curacao is worthless and pointless in reality.

talking about " licence of Curacao ", I heard that to acquire this license in curacao one must show the identity of the owners of the site, i think that if @efxes complain in court it would be possible for the court to identify the owner of the cloudbet. but of course that would be more expenses for @efxes and cloudbet

This is true they have to identify themselves but it is all confidential. Have you ever heard of a casino operator losing their Curacao licence because of mismanagement? How many cases are there?

The gambling authority of Curacao do not arbitrate fairly and not protecting the end user.

Megadice stole over 19 BTC from forum member newalias but the authorities in Curacao which issued the worthless and pointless licence to Megadice did nothing, they literally did nothing to help newalias:
https://bitcointalk.org/index.php?topic=5204156.0
https://bitcointalk.org/index.php?topic=5204156.msg54397553#msg54397553

[Arcas]

The gambling commission issues a license so that companies can offer their services and that they are allowed to operate legally. She is not very interested in what else actually happens between the customer and the gambling site. but neither commission in the whole world is interested. I know Malta has a so called user friendly organisation, but they also do not anything. They are obliged to cooperate if the authorities request it, and this is also the case with Curacao. If there really is theft, scam, you can always consider contacting the local authorities in Curacao to file a lawsuit. After all, the company details are known. Perhaps the UBO is not accessible to the general public, this information is simply stated in the share register and UBO register. And can therefore also simply be claimed by an organization that has the powers for this. You certainly have a chance to fight something like  that and have it appear before a judge, but it won't be easy, and it will take a long time. This is a process that may also cause the necessary stress and frustration. You have to be prepared for that. I think that as a gambler you should mainly look at: Does the gambling site have a license (jurisdiction makes little difference, but then you at least know that the site has a legal gambling license) and what needs to be checked afterwards and what is perhaps the most important : What is the reputation of a casino. There are also casinos / gambling sites in Curacao that just have a good reputation, I think. By the way, I think this topic is now going off topic.

[JollyGood]

We all felt bad for him but it is the ToS that all these casinos can use at any time if they want to selective scam a customer. In this particular case it seems efxes has been selective scammed to the tune of 67 BCH which was around $15,000 at the time.

Cloudbet are allowing their reputation to flow in to the gutter. Their account here is not even bothered to address the situation in an acceptable manner.

I really feel bad for that last guy that lost so much money. If I read stories about the amounts people lose because sites do not pay out, it is crazy stuff.

It is also really bad that they can get away with these kind of actions.

[efxes]

yes same situation.  I went into discord chat and asked the chat why they're not paying out, and not to support the site.

What did Steve, head of customer service say in this chat?  Cloudbet is working with Curacao Gaming to mediate the issue.

I have heard not ONE word from Curacao gaming.  They are doing NOTHING.  


NOTE:
In fact, askgamblers forum (successfully mediated 330 btc payout from cloudbet scam), pogg forum (sportsbook mediators) both TURNED DOWN THE CASE because they said the mis-grade is a sportsbook issue and they don't want to fight it.  

So check this out:

You're telling me, let's say I run a sportsbook.  An account just deposited $30,000.  I mis-grade a wager for $2,600 and grade it as a cancel.  Let's say the account loses the $30,000 in the account, no problem, right?  But let's say the account $15,000 and is now up to $45,000 but the mis-graded wager is now discovered.  What these official mediators and Cloudbet are saying is that i can now "legally" void all bets after this small mis-graded wager for an account htat has 10x the balance, one mis-graded wager can void all bets thereafter

And then if that doesn't work, or just as failproof, you KYC and freeze the account and take the deposits because you see that you don't have to return the deposits if you can get them on a KYC violation.

[efxes]

Also:

Cloudbet is telling me after they accused me of multiple ToS violations that the reason the account funds are being taken is because of USA documentation.

They obviously do not want people to know about the mis-graded wager trick they pulled to try and void all bets thereafter.

Because then they probably would have to pay out much more, like $25,000 instead of $15,000 or whatever.  


This is serious business.  Cloudbet needs to stop sending out emails looking for more deposits.  Looking like a ponzi scheme.  Pay out the money now.
https://i.imgur.com/kVroB3Y.png

[wildan88]

Also:

Cloudbet is telling me after they accused me of multiple ToS violations that the reason the account funds are being taken is because of USA documentation.

They obviously do not want people to know about the mis-graded wager trick they pulled to try and void all bets thereafter.

Because then they probably would have to pay out much more, like $25,000 instead of $15,000 or whatever.  


This is serious business.  Cloudbet needs to stop sending out emails looking for more deposits.  Looking like a ponzi scheme.  Pay out the money now.
https://i.imgur.com/kVroB3Y.png

they had no problem with it when you made large deposits. the moment they want to verify a player, they must do so immediately. and don't come up with it if you happen to have won a lot. this is a dirty trick that many sites use. if you've lost a lot of money, it doesn't matter. But once you have won money, the KYC procedure applies. on reflection, i find that the fault is entirely with Cloudbet. they should have built in a mechanism that if a customer deposits X number of USD, they should already ask for documentation. and not if you are on the winning hand. They also made no effort to respond, so that says enough about Cloudbet's arrogance.

[Slow death]

This is true they have to identify themselves but it is all confidential. Have you ever heard of a casino operator losing their Curacao licence because of mismanagement? How many cases are there?

I haven't heard of any casino that has lost its license, but the instant I heard that in order to have a license in curacao people must provide true identities so if someone files a complaint in a curacao court against cloudbet, the court can notify the owner of the cloudbet and hold it responsible, it was in this sense that I was commenting. but as i said it is expensive to pay a lawyer to start this process and it would be another expense to travel to curacao and with this pandemic the processes should be slower.

They had no problem with it when you made large deposits.

deposit a lot of money and then lose all the money in the game = No Problem

deposit a lot of money and then win the game = Have Problem

[efxes]

Yep it's a freeroll.  
EDIT: removed because it's not the time to talk about betting strategy, but basically house doesn't like it when you're on house money, so they look at the account, see that it's in the green and that you're playing on house money, and they freeroll you.  (Cloudbet, most places don't do that!)
Again, I will make a sizeable donation to a charity of community's choosing once I receive the deposits back.  Better than in a thieving corporation's hands.  I'll likely do some sort of match up to X amount from the community to fundraise for a worthy cause.

[JollyGood]

Well, this effectively where we are right now. You articulated your points appropriately. What is clear now is that Cloudbet really have lost the moral argument here, they have lost it and this has been a massive PR disaster for them.

This is true they have to identify themselves but it is all confidential. Have you ever heard of a casino operator losing their Curacao licence because of mismanagement? How many cases are there?

I haven't heard of any casino that has lost its license, but the instant I heard that in order to have a license in curacao people must provide true identities so if someone files a complaint in a curacao court against cloudbet, the court can notify the owner of the cloudbet and hold it responsible, it was in this sense that I was commenting. but as i said it is expensive to pay a lawyer to start this process and it would be another expense to travel to curacao and with this pandemic the processes should be slower.

They had no problem with it when you made large deposits.

deposit a lot of money and then lose all the money in the game = No Problem

deposit a lot of money and then win the game = Have Problem

[JollyGood]

If they hacked in to your server they should hang their heads in shame but there is no evidence it was them. Maybe if a log was kept of IP addresses used to access the Cpanel then that would give something to go on and involve the police so the hackers would hopefully be part of a police investigation.

Somebody just brute force hacked their way into my server and figured out my password, changed the root password, changed the cpanel password.  How do I know this?  Because after reinstalling the Operating System, there were 43 attempts to brute force in again and steal the next password.

Cloudbet:  I am restricting the IP's so you won't be able to brute force in any more and I will have to re-do CloudbetScams.com which won't be hard because there's so much information out there on you scamming.

Instead of paying Efxes you decide to hack into his server and make the world not see the money you are stealing.  It is obvious the virus has affected your profits and you are resorting to scamming again.  and now you are hacking servers that call you out?  Good job Cloudbet.  Really good job.

[JollyGood]

Here is a reply they posted regarding the 330 BTC story back in February 2020.

They did show they were not insolvent by giving a signed message from a wallet containing 1157 BTC  but that whole USA thing does not make sense ebacuse they allow users to sign up even if by circumventing and deposit funds but then decide to freeze funds (effectively stealing funds) when the user tries to withdraw. This is completely unacceptable.

Hi all,

There has been some discontent in the forums and we would like to take this opportunity to clear a few issues up.

Firstly, please be reminded that Cloudbet does NOT accept any USA players.

USA players are blocked from registering accounts, and are blocked from making bets. If any player from USA attempts to make an account, they see a message saying USA players are prohibited and are not able to sign up.

To reiterate, players from USA are NOT allowed on Cloudbet.

If we have strong reason to believe that a player has deliberately and willingly circumvented our terms of service by connecting from USA (or another restricted territory), we freeze their account while we conduct an investigation, and ask the player to provide documentation on their residency. Please note that this is only when we strongly suspect that a player has connected from USA, ie, there is specific evidence to suggest this.

In most cases, the player is cooperative and provides us with accurate documentation about their account and residency. If they are a USA resident, we close their account permanently, and return their account balance. This has been the case with several vocal users in the forum. Sometimes this can take some time, as every case is slightly different, but is always resolved eventually provided the player furnishes us with accurate information.

If they are connecting from a non-restricted country, we reopen their account and they can resume using their account without limitation.

Please note that in all cases where the player has cooperated, they have received their entire account balance, and had their accounts closed only if they were connecting from a prohibited jurisdiction (or there was a separate unrelated issue). If any forum members in this situation would come forward and confirm receipt of their account balances in full, this would be appreciated.

However - on rare occasions, the player is NOT cooperative and provides us with deliberately falsified or fraudulent information. In these cases, our investigations are significantly more complicated and time consuming.


There is one specific case that has received a lot of attention from the community - Swofty - as the dollar amount is particularly large. Here is our comment on the case:

• As we have a duty of privacy to all of our players, we are limited in what we can share. The player may have shared some details, but we are not able to share any specifics or personal data.
• That said, we can share definitively that the player has knowingly and deliberately provided untruthful, falsified and fraudulent information to both Cloudbet and the community.
• The account holder is NOT the person that he/she states it is, nor are they in the location they state.
• The player also knowingly and deliberately circumvented our terms of service by connecting from a prohibited jurisdiction.
• The reason the player has not been paid yet is entirely to do with them circumventing our terms of service and providing falsified and fraudulent information, and nothing to do with our bitcoin liquidity (more on that below).
• As the customer provided us with definitively falsified information, we suggested they reach out to Curacao Egaming - with whom we hold a licence - for assistance. This is the correct escalation for any player issues.
• We intend to resolve this issue in a manner completely fair to everyone once we receive truthful and accurate information from the player.
• It appears as if the player is now cooperating, so we hope to have a resolution to this case soon.

We have been encouraged by the way the community has responded to rally behind the player and help hold Cloudbet accountable, however in this case the player has not been truthful with the community. We encourage the player to share a more accurate story.


Separately, concerns have been raised about Cloudbet's ability to service the player's withdrawal immediately. You needn’t be concerned - we hold enough funds to cover all of our player balances several times over, and we would never accept a bet that we could not pay in full immediately. We have been around since 2013 and have always celebrated our largest winners, and paid extremely promptly.

We would like to address this in the way requested by the community -- a signed message from a wallet that holds sufficient funds to cover any liabilities that may be due to this player.

We have signed a message from a wallet holding ~1157 BTC. All outputs spent to this wallet are from wallets that belong to us, and had not moved in over a year (we sent them to a single wallet for the purpose of this exercise) so they are not newly acquired coins.  We would be happy to sign another message from any of the source wallets to prove ownership if required.

Wallet: 16vk7DahVgj4VsfKKdr1pG3QJ9FvzXpdJN
Message: cloudbet.com // no USA players allowed
Signature: HxO5QwkA/UNVePahBUzYgWL4Zz5syTC1H6/LeHICsvW0MYG9Q+PgOjNbzVXgXsLbadzFO2wLlz25nsbaXkeTXo4=

You can verify the above message in your bitcoin client, or by using the web interface here

I hope that addresses the community's immediate concerns. If anybody has any further questions or follow-up, please feel free to contact us directly via our support channels, or post a reply in this thread and we will do our best to address them in a timely manner.

Once more, to reiterate, Cloudbet does NOT accept USA players.

Thanks for your continued support, patience, and diligence.

The Cloudbet Team

[efxes]

please return the account balance.  Stop the nonsense.  Pay the money.  I deposited that money that same day.  Return it.  Please. 

I'm going to let things settle a little bit.  Situation is absurd.

[Botnake]

It's very unlikely that Cloudbet has not replied in this accusation, in this last page, I don't see them reply anymore. It made me believe that they are guilty of this accusation, if a user violate the rules they don't have the right to confiscate the amount, they should return it and the complainant will just move on as he says.

This thread should be clean but as long as the other party is not satisfied then most likely that accusation will continuously bump this thread.

[ultrloa]

It's very unlikely that Cloudbet has not replied in this accusation, in this last page, I don't see them reply anymore. It made me believe that they are guilty of this accusation, if a user violate the rules they don't have the right to confiscate the amount, they should return it and the complainant will just move on as he says.

This thread should be clean but as long as the other party is not satisfied then most likely that accusation will continuously bump this thread.

At least they should answer these controversy hanging around and wondering why they let those bad words thrown about them. This would likely turn the thinking of people on how bad they are, if they spit out the fire in the early stages of this issues for sure they will still rolling and get back their business to normal but they decide to act this way and people starting to lose their trust.

[efxes]

they don't need to answer any questions.  They just need to pay the balance of the account.

[JollyGood]

So what is the financial situation with Cloudbet now? Are they selective scamming efxes and others or there something else going on?

~snip~

Separately, concerns have been raised about Cloudbet's ability to service the player's withdrawal immediately. You needn’t be concerned - we hold enough funds to cover all of our player balances several times over, and we would never accept a bet that we could not pay in full immediately. We have been around since 2013 and have always celebrated our largest winners, and paid extremely promptly.

We would like to address this in the way requested by the community -- a signed message from a wallet that holds sufficient funds to cover any liabilities that may be due to this player.

We have signed a message from a wallet holding ~1157 BTC. All outputs spent to this wallet are from wallets that belong to us, and had not moved in over a year (we sent them to a single wallet for the purpose of this exercise) so they are not newly acquired coins.  We would be happy to sign another message from any of the source wallets to prove ownership if required.

Wallet: 16vk7DahVgj4VsfKKdr1pG3QJ9FvzXpdJN
Message: cloudbet.com // no USA players allowed
Signature: HxO5QwkA/UNVePahBUzYgWL4Zz5syTC1H6/LeHICsvW0MYG9Q+PgOjNbzVXgXsLbadzFO2wLlz25nsbaXkeTXo4=

You can verify the above message in your bitcoin client, or by using the web interface here