Wirex-E-Coin
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February 14, 2016, 01:49:17 AM |
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PM sent. I tried withdrawing from bank POS, not ATM. According to E-coin card limits webpage, POS transactions should be unlimited and free.
Am I correct?
Yes, for POS transactions - no limits. Are you sure this POS cannot be interpret as ATM? Because this is the only reasonable explanation. Could you provide more details about it?
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Lana, Customer Service at Wirex Limited
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Wirex-E-Coin
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February 14, 2016, 01:50:46 AM |
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PM sent. I tried withdrawing from bank POS, not ATM. According to E-coin card limits webpage, POS transactions should be unlimited and free.
Am I correct?
Yes, for POS transactions - no limits. Are you sure this POS cannot be interpret as ATM? Because this is the only reasonable explanation. Could you provide more details about it? Perhaps, if you would not mind to test - you can withdraw e.g. $1000, and I will check in transactions how it did show up - as ATM, or as POS?
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Lana, Customer Service at Wirex Limited
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jedaite
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February 14, 2016, 01:53:50 AM |
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Great, I'll test that on Monday morning. Also, please confirm if POS transactions are free. OK, I'm off to bed now. 4 AM here
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Wirex-E-Coin
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February 14, 2016, 01:58:02 AM |
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Great, I'll test that on Monday morning. Also, please confirm if POS transactions are free. OK, I'm off to bed now. 4 AM here If you make them in your card's currency (USD) - then yes. No fees, nothing like that. You pay only the actual amount of your transaction. If you make them in some other currency (any other than USD) - there is 3% Foreign Transaction fee. ATM withdrawal fees are $2.5 for USD ATM, and $3,5 for ATM which give you cash in some other currency. Looking forward for the results! and Have a lovely night!
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Lana, Customer Service at Wirex Limited
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anubizz
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February 14, 2016, 06:58:56 PM |
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Support did you allready take a look at the anonymous austrian cash4web voucher codes as topup option for your card? Would be awsome of you could offer this! I think it would be quite easy to get this working. Feel free to contact me if you have questions about the product or if i can help with anything else.
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Wirex-E-Coin
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February 15, 2016, 01:42:22 AM |
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Support did you allready take a look at the anonymous austrian cash4web voucher codes as topup option for your card? Would be awsome of you could offer this! I think it would be quite easy to get this working. Feel free to contact me if you have questions about the product or if i can help with anything else. Hello, Yeah, we already have it in our feedback form for top up methods. As far as I know though, a small part about which services to user depends on E-Coin. This is organized by bank and their alliances with various payment systems. But, yes. We are bringing this up on our meetings with them, and hope this service will be added one day. Though - no promises at the moment.
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Lana, Customer Service at Wirex Limited
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jedaite
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February 15, 2016, 01:31:59 PM Last edit: February 15, 2016, 03:58:14 PM by jedaite |
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Hello Alena, I've withdrawn $2,000 (US dollars NOT local currency) from the card today at the Bank POS. Things I've noticed:
1. I can withdraw $1,000 per transaction, which is not right since I'm using POS and I should be able to withdraw any amount. 2. My transactions were taxed $2.5 each, yet they should have been free of charge.
Please check my transactions with the bank and let me know what the issue is.
UPDATE: I also get this error when using the "Maximum amount" feature to to load the card:
"Unexpected status code: BadRequest, content: {"result":{"fee":6160,"available":115294281},"message":"Insufficient funds"}"
I have funds in my account.
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DARKCHANGE
Sr. Member
Offline
Activity: 424
Merit: 250
Legendary est. 2013
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February 15, 2016, 03:43:05 PM |
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Verification is not working. Just tried to submit my documents and it returned no message after clicking on "Confirm". Also it didn't showed me any kind of error message.
Please fix this.
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lumeire
Legendary
Offline
Activity: 1848
Merit: 1009
Next-Gen Trade Racing Metaverse
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February 15, 2016, 04:11:29 PM |
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Tried a virtual card with Uber, I can add the card on the account but when I'm about to use it it says card details invalid. Any workaround on this? Thanks
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Kaostechno
Member
Offline
Activity: 91
Merit: 10
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February 15, 2016, 05:02:12 PM |
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It's because E-Coin cards are enrolled as prepaid cards. Uber does not like prepaid cards, only debit or credit cards.
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Kaostechno
Member
Offline
Activity: 91
Merit: 10
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February 15, 2016, 06:13:05 PM |
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Anyone who has 2FA enabled on E-coin is getting the captcha to solve 2x. This is frustrating, pass + captcha + google auth + captcha, i grow a beard while i log in.
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jedaite
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February 15, 2016, 07:36:11 PM |
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Anyone who has 2FA enabled on E-coin is getting the captcha to solve 2x. This is frustrating, pass + captcha + google auth + captcha, i grow a beard while i log in.
I second that. Kinda annoying to be honest.
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maincoon
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February 15, 2016, 09:51:53 PM |
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Cannot top-up card "Service unavailable - try again later" meh
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lumeire
Legendary
Offline
Activity: 1848
Merit: 1009
Next-Gen Trade Racing Metaverse
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February 15, 2016, 10:54:00 PM |
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It's because E-Coin cards are enrolled as prepaid cards. Uber does not like prepaid cards, only debit or credit cards.
Too bad, thought it was a way to directly get my BTC used for Uber. Going back to have them sent to my debit card then.
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Wirex-E-Coin
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February 16, 2016, 01:48:01 AM |
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Hello Alena, I've withdrawn $2,000 (US dollars NOT local currency) from the card today at the Bank POS. Things I've noticed:
1. I can withdraw $1,000 per transaction, which is not right since I'm using POS and I should be able to withdraw any amount. 2. My transactions were taxed $2.5 each, yet they should have been free of charge.
Please check my transactions with the bank and let me know what the issue is.
UPDATE: I also get this error when using the "Maximum amount" feature to to load the card:
"Unexpected status code: BadRequest, content: {"result":{"fee":6160,"available":115294281},"message":"Insufficient funds"}"
I have funds in my account.
I have sent you more detailed PM, would just make a note here as well. Those transactions were considered ATM ones, so corresponding limits and fees are applied. This is something coming from the bank and we cannot change this. As for Maximum Amount. Iy may sometimes not work is the fluctuating blockchain fee. We "freeze" the BTC exchange rate for you when you are loading the card with BTC, but with transfers to other BTC wallets/addresses, the blockchain fee may change between the moments where you hit the "max amount" button and the moment of actual transfer transaction. An easy way to go around this is slightly reduce the amount just before clicking "confirm".
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Lana, Customer Service at Wirex Limited
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Wirex-E-Coin
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February 16, 2016, 01:50:38 AM |
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Anyone who has 2FA enabled on E-coin is getting the captcha to solve 2x. This is frustrating, pass + captcha + google auth + captcha, i grow a beard while i log in.
I second that. Kinda annoying to be honest. Hello all, That was extra precaution against recent DDoS attack. I have asked to disable capture on Verification code screen at least, however not yet sure whether they can do that or not quickly, and when. Will keep you posted!
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Lana, Customer Service at Wirex Limited
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Wirex-E-Coin
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February 16, 2016, 01:56:18 AM |
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Cannot top-up card "Service unavailable - try again later" meh
I am sorry I did not post anything here - happened past my shift. The bank delayed the settlement which it should have sent on Monday, and we run out of USD and EUR as far as I know. We hope the bank would be able to settle our account on Tuesday and the card load possibility would be restored. I am sorry for the inconvenience.
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Lana, Customer Service at Wirex Limited
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Wirex-E-Coin
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February 16, 2016, 02:01:10 AM |
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Verification is not working. Just tried to submit my documents and it returned no message after clicking on "Confirm". Also it didn't showed me any kind of error message.
Please fix this.
Hello, Your documents must be too big (I do not remember the exact limits unfortunately), please try to reduce their size and upload one more time. Should work.
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Lana, Customer Service at Wirex Limited
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anubizz
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February 17, 2016, 11:14:06 PM |
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isn't there any other topup option avaliable then bitcoin?
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bitcoinmar
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February 17, 2016, 11:22:02 PM |
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isn't there any other topup option avaliable then bitcoin?
As I check site only bitcoin option working for topup nothing other is available right now for more details you can send email to support on site
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