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2283
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Economy / Gambling / Re: Ratings and Reviews of all the bitcoin sports books. Post problems and feedback.
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on: May 02, 2014, 12:12:15 PM
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Hi folks,
Happy Friday to us all!
Just a short note from us here at Cloudbet.
The operators should be the ones under scrutiny here. It's useful - and important - that we operators have a place to exchange feedback with our clients and with the betting community. It's important for us to continue to have objective open dialog with the folks who use our service. It's invaluable. It helps us understand the concerns our clients have, needs and demands they have, and is extremely useful in helping us make improvements to our product and service offering. Negative feedback is most helpful -- it teaches us the most. We must continue to strive to improve the quality of our products and services.
I would implore all operators who post here to allow the betting community to post their comments without confrontation. We - at least us here at Cloudbet - have a lot to learn from them, despite our team having been in the industry for nearly 10 years and in some cases much longer.
We're rated a B, or a C, or something. It doesn't matter what criteria the raters use, we can't influence that. What matters is the feedback we receive, that empowers us to improve the quality and breadth of our service. Please - be harsh, be critical, be brutal even, but be honest and objective.
Here's hoping all of your parlays hit this weekend!
Cheers,
Cloudbet
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2288
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Economy / Gambling / Re: Ratings and Reviews of all the bitcoin sports books. Poster input appreciated.
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on: April 30, 2014, 09:24:13 AM
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By the way cloudbet hasnt graded my mlb wagers as of yet. Some games finished 4 - 5 hours ago. I understand some delay but this is really long.
Hi Bismarckbkk, Our MLB result data arrives later than most other sports so unfortunately at the moment they can take a little longer than we would like to grade. We're working on it though, and will grade faster as soon as we can. Thanks for the feedback! Cheers, Cloudbet PS we are launching some awesome new stuff next week! |
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2291
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Economy / Gambling / Re: Ratings and Reviews of all the bitcoin sports books. Poster input appreciated.
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on: April 28, 2014, 06:29:00 AM
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Cloudbet cashouts have been very fast for me and it doesnt affect your active bonus. They also have very competitive lines, if they could just improve their utility and design...
Hi Bismarckbkk, We've received a lot of feedback on the design and user experience of our sportsbook, and we are in the process of rebuilding it. If you had any specific requests - things you like, things you don't - please let us know and we will pass it on to our design team. Any feedback is really helpful, folks, so please be a descriptive as you can! Cheers, Cloudbet |
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2292
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Economy / Gambling / Re: Ratings and Reviews of all the bitcoin sports books. Poster input appreciated.
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on: April 28, 2014, 04:39:48 AM
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Cloudbet cashouts have been very fast for me and it doesnt affect your active bonus. They also have very competitive lines, if they could just improve their utility and design...
27 Apr 12:46 Withdrawal -10.0001 pending painfully slow for me. it has been 6+ hours. although to be fair it saved me money because what i was going to bet on lost. Cloudbet review, couple things: 1 -- i cant wager on any of my iphone browsers. leandro said mobile is in the works, but you dont need a whole mobile platform, just decent enough coding that people can wager on your non-mobile website using mobile browsers. its awful and because of that while i was AT a game i wasn't able to wager. i mean honestly, in this day and age a huge percentage of betting has to be done on a phone or tablet (30%?) 2 -- figuring you could just email the wager, i sent leandro what i wanted (i mean you can call most books and tell them, why not email when there's absolute written proof), but he couldn't accept it. 3 -- so i went with option 3 which was to cashout and bet it elsewhere. here we are 6 hours later and nothing. now like i mentioned above it saved me 10 bitcoins because i wanted the nats over 7.5 which lost. so here's my issue, if i'm not sitting in front of a PC, apparently i need like 5 redundancy plans to place a bet because option 1, 2, and 3 were complete fails. ****its good to see a book looking out for me though and not letting me place a wager. saved me 10 BTC. after the coinbet debacle only 690 BTC to go for break even. I will say, so far, cloudbet has been the best of the 3 i've tried. those include anonibet and nitrogen. however cloudbet is only this high because they have the highest betting cap of the 3 sites i've used in the past couple days. Hi BitcoinzRulez, Thanks again for your feedback. I will address each point individually. 1. We have a mobile optimised sportsbook in the works and I am certain you will find it very impressive. It will be comfortably best in class. I'm sorry that you couldn't place the bet you wanted while at a game, and the mobile betting experience with our new mobile sportsbook will make getting your bets on an absolute breeze once it is available. 2. Unfortunately we can't accept bets via email as a) we need to quote and have accepted a price, b) the lag time in between emails means that prices are frequently outdated, and c) we need to keep an entirely auditable trail of communication. That said, we do have a VIP betting service coming available soon and will release more information on that nearer the launch. 3. I'm sorry you experienced a few hours of delay before receiving your cashout. At the time you requested it, our hot wallet had been depleted as we had a few large winners over the weekend, so it needed to be replenished. It has since been processed. In the future, small cashouts will be processed instantly, and larger cashouts will be processed within minutes during waking hours. This feedback is very helpful for us so please do keep it coming, and please do not hesitate to contact us if there is anything we can help with. Cheers, Cloudbet |
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2293
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Economy / Gambling / Re: Ratings and Reviews of all the bitcoin sports books. Poster input appreciated.
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on: April 28, 2014, 04:33:12 AM
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I have to say as my first day trying out new books, cloudbet and anonibet are insanely slow to grade my wagers. It's been hours and both books have my bets pending. I checked the FAQ section and both state within minutes except on exotic crap.
If I ever bet early games and wanted to bet west coast stuff I'd be shit out of luck at this rate.
"How long does it take for the bets to be settled?
We settle all the bets and pay, as soon as we can confirm the outcomes of the events. This usually takes a few minutes for most events. But sometimes in exotic sports or leagues the time to confirm the results might take longer. Anonibet aims to settle all the bets as soon as possible."
Hi BitcoinzRulez, Thanks for your feedback. All of our bet grading is automated. That said, we can only settle bets once we receive reliable data from an official source (or syndicated from an official source) - we can't simply scrape data from a sports scores website or off ESPN. Given this, some data is made available much sooner - NBA, for example, grades within minutes - whereas others are a little slower (eg MLB). Live bets also typically take longer to grade, for the same reason - we need to wait for reliable data from a third-party source. We are always looking to increase the quality and speed of our data so in time grading speed will continue to increase. Cheers, Cloudbet |
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