Latest posts of: Cloudbet

Quote from: kerrywoodwins20 on March 17, 2016, 08:08:29 AM

Quote from: Cloudbet on March 17, 2016, 07:16:48 AM

Hi all

I see that we have no payments (affiliates or players) outstanding so everybody has been paid.

Please note that although most withdrawals will be processed immediately, sometimes they can take up to 24 hours.

forzendiablo - automated withdrawals for affiliates are enabled on a case-by-case basis. Contact your affiliate manager (or PM me your email address) and we'll look into whether or not we can enable automatic withdrawals for your affiliate account.

Thanks!

Cloudbet

Do you have any proof that most withdrawals are processed immediately?

In any event, people gamble with BTC do it for the quick payouts. You've lost me as a customer until you can guarantee what payouts will be automatic like the rest of the bitcoin payouts in the industry, and which ones will arbitrarily will be held until someone decides to hit some keys into a computer 18 hours later.

Could you PM me your email address? I'll look into the reasons why your withdrawal specifically was not processed automatically.

Quote from: bitcoin_stealer on March 17, 2016, 05:57:56 AM

Cloud Bet,

what is the max payout for parlay?

Hi there

The max payout depends on the specific events and markets you bet on. For a parlay of 2x NFL handicap lines, the max payout will be 200 BTC.

Cheers,
Cloudbet

Quote from: bitcoin_stealer on March 16, 2016, 05:06:01 AM

Cloudbet, I wager on a tennis game Rybarikova, Magdalena V Vinci, Roberta and at 2nd set Vinci quit the game, and my wager was voided.

I took the moneyline live and I'm sure all moneyline stand because first set had complete it.

Please adjust my wager.

Hi bitcoin_stealer,

Please see our sportsbook rules, specifically here:
https://www.cloudbet.com/en/sportsbook_rules#live-sports:tennis

All Live tennis bets are void in the event of a walkover.

If you have any further inquiries, please contact support@cloudbet.com.

Cheers,
Cloudbet

Hi folks,

We're temporarily manually processing a lot of withdrawals that we were previously automatically processing, due to recent high instances of fraud. As soon as our new fraud prevention checks are rolled out - in the next few days - we will return to automatically processing (almost) all withdrawals.

All manual withdrawals will be processed within 24 hours.

As for bets being rejected, this was due to several days of DDoS attacks on a widely used third party data provider. Hundreds of online and offline sportsbooks were affected, not just Cloudbet. The attacks have subsided and better prevention measures put in place, so the issues no longer exist.

Cheers,
Cloudbet

Quote from: Gee1984 on March 15, 2016, 04:05:22 PM

Cloudbet, did you slash your limits by half?

On live soccer I was able to bet/win 1.6BTC up until yesterday, now only half of it (0.8BTC) and on live NBA I was able to bet/win 5.2BTC and now only 2.6BTC. Also I cannot place more than 1 bet on the same outcome anymore while before yesterday this was still possible.
Is this temporary or lasting? And why did you do this? I thought you advertise with high limits?

Please answer, thanks!

Hi Gee1984,

Could you please send us an email with information about the specifics? Which event you are trying to bet on, which market, etc?

Many thanks in advance!

Cheers,
Cloudbet

Hi Bitcoin.business,

To provide you with the best support, could you please email support@cloudbet.com with your issue - This way we can look into what seems to be the problem about pay whether confirming a bet, deposit or withdrawals, and find a solution for you.

Many thanks,
Team Cloudbet

Thanks Machinek20,

I can see that you had an issue with placing your in-play sports bet, be assured that we will look into this issue for you and hope to have this resolved as soon as possible.

If you can please email our support team at support@cloudbet.com they will be able to assist you.

Many thanks,
Team Cloudbet

Hi Colordeficiency,

Thank you for notifying us about your issue with In-Play betting, we will look into this for you.

Please can you contact our support at support@cloudbet.com with as much information as possible. Our team will then be better placed to resolve this asap.

Many thanks,
Team Cloudbet

Hi folks,

We're back to normal operation. Your withdrawals have either gone through already, or will in the next 15 minutes. Thanks for your patience!

Brick612 - that's exactly the reason, excellent detective work!

Happy Thursday, all!

Cheers,
Cloudbet

Hi all

As the bitcoin network is now reaching it's 1MB block size limit, we need to change a few things in the way we consolidate outputs. This has led to some delays in withdrawals while we make the changes.

Bare with us - we will have everything updated in the next few hours and all withdrawals will be fixed (and return to normal).

Thanks for your patience and understanding.

Cloudbet

Hi folks,

We're working on pushing those withdrawals through again. Thanks for your patience!

Cheers,
Cloudbet

Hi all,

We've increased our tennis limits and tightened our tennis margins. Please let us know if you have any feedback. Thanks!

Cloudbet

Hi folks,

We've increased our tennis limits, and also improved our tennis odds. Best of luck!

Cheers,
Cloudbet

Quote from: sbrzol on February 28, 2016, 08:26:48 PM

Quote from: Cloudbet on February 15, 2016, 01:12:38 PM

Quote from: sbrzol on February 12, 2016, 09:28:56 PM

LOL

You can place only 1 bet on spreads and totals (but there are 7 different both of them , basketball )

If you try to place another bet on a different spread/total then you get this error message: "One or more of your selections were removed as previous bets have been made on them."

nice tweak of your new site Wink

your site is going form bad to worst

Hi sbrzol,

This will be improved in coming days.

Cheers
Cloudbet

Hi sbrzol,

Could you please send us an email at support@cloudbet.com including as much detail as possible, including which events you were trying to bet on? Thanks in advance!

Cheers,
Cloudbet

coming days Huh

This was 2 weeks ago. Nothing changed. When will you stop lying?

Quote from: nakedbitcoins on February 28, 2016, 08:27:53 PM

I guess I lost my coins ? I did a password reset and it won't let me in ? been with cloudbet since its inception anyone here ?

Hi there

Could you please write to support@cloudbet.com so we can look into your account. Thanks!

Cheers,
Cloudbet

Quote from: bitcoin_stealer on February 25, 2016, 11:41:54 PM

I couldn't contact their customer service as well.

Hi there

Could you please send an email to support@cloudbet.com and we'll look into the issue for you immediately. Cheers

Cloudbet

Quote from: Gogo ppp on February 22, 2016, 11:09:07 AM

Ice Hockey/NHL:

BOSTON/columbus you are using the widely available total number of 5.5

You have:

Over 1.99 / -101
Under 1.73 / -137

So a 38 cent line.

-119 / -119 1.8403/ 1.8403

so not a 52 cent line but a 38 cent line for the widely available total number.

Look at your line service and see if you can find any other book anywhere with those lines.

Our NHL margins are now much tighter, and our limits higher.

Washington Capitals V Montreal Canadiens
Over 5.5 +117
Under 5.5 -134

Please let us know if you have any other feedback. Thanks!

Cheers,
Cloudbet

Quote from: Gogo ppp on February 21, 2016, 09:31:54 PM

VANCOUVER/colorado 5.5
Over 2.27/+127
Under 1.56/-178.57

Niiiice.

~ 52 cent line i.e. -126/-126 1.7937/1.7937

Anything worse than -110/-110 1.9091/1.9091 is inexcusable.

Anything sold at -126/-126 is in error. Did you see this inplay or prematch? Please can you provide some more information so that we can look into it.

Cloudbet

Folks

We've made some major trading improvements under the hood, and are taking a conservative approach until we iron out all of the kinks. You'll see our margins on major markets for major sports (NBA, EPL, etc) are all extremely tight.

We're looking through each of the most popular markets one at a time, but if you'd like special attention on anything please raise it with us.

Cheers,
Cloudbet