Latest posts of: Cloudbet

Quote from: codizzle on August 29, 2016, 02:32:17 AM

I placed a live bet on the NFL 2nd half Under 34.5 of the Jags game bet slip ID 2722437 My bet was still being processed while the Bengals where throwing the ball into the end zone. I know that this happened for a fact because I am watching this on Direct tv and as bet is processing I here Touchdown! and thought it had to be a highlight it was not. Also my processing bet took roughly 20 seconds to process with a orange blinding light.

Hey codizzle,

Would you mind emailing support@cloudbet.com from your registered email address, ensuring your include your bet slip ID and any other relevant information you have provided here? I'm sure they'll be more than happy to look into your issue for you.

Let me know if you have any other questions in the meantime, though.

Cheers,

Dan Kelly
Cloudbet

Quote from: hawks87 on August 10, 2016, 02:22:16 PM

Quote from: hawks87 on August 09, 2016, 03:14:52 PM

Hi Dan Kelly,

I had a withdrawal sent twice (for .0534, my username is billdozer121212@gmail.com). Unfortunately, this was sent to a dice site which I have absolutely no control over. Thus, my funds cannot be returned. I have sent at least 10 support emails and I'm always told "payments team is looking in to this". Could you please put these funds back into my account? This happened over 10 days ago, and I'm growing extremely frustrated.

Thank you!

Hi - no response? It's clear that you were active today.

Summary - Cloudbet   Picture/Text
Name:   Cloudbet
Posts:   1183
Activity:   1008
Position:   Legendary
Date Registered:   October 27, 2013, 04:08:42 PM
Last Active:   Today at 09:23:11 AM

Hey hawks87,

Thanks for reaching out, and I'm sorry to hear you are frustrated with this issue.

I have looked into your account history, and it appears our payments team is still discussing your case internally, but I have put a note that your case is still outstanding.

Just for future reference, our BitcoinTalk Cloudbet account is used by multiple people within our company, which is why we will appear active on a daily basis. Communications from me will always be signed with my name, just so you know who you are talking to.

Let me know if you have any questions in the meantime.

Cheers,

Dan Kelly
Cloudbet

Quote from: ramboethical.1 on August 07, 2016, 06:05:35 PM

Cloudbet SCAM!!!
3days Im waiting for 800$ withdraw!!!

Live Sports broken.
Seems like they really left business and stole all our bitcoins

Hey ramboethical,

As I mentioned in your other post, we take account security very seriously, which means processing a withdrawal can occasionally be delayed while our systems make various security checks, such as verifying that the user who is trying to make the withdrawal is the actual account holder.

Logging your issue with our support team will be enable them to look into your account history and complete the withdrawal process if the funds have not yet reached your account.

In the meantime, I recommend all players set up 2-factor authentication on their Cloudbet account. Not only will this make your account even more secure, but will also help to speed up the deposit and withdrawal process in the future.

If you have any further questions, please don't hesitate to ask me.

Cheers,

Dan Kelly
Cloudbet

Quote from: ramboethical.1 on August 07, 2016, 05:49:46 PM

As I said guys be aware of this site.This is third day Im waiting my 800$ to be sent to my btc wallet.

Its all good while we are losing but when we win there is problem to get our money.
As I heard cloudbet has been sold to some scammers

DONT DEPOSIT!

It was just matter of time when will they start scamming.Now time came for that.

Hey ramboethical,

Apologies for the delayed response.

At Cloudbet, we take account security very seriously, which means processing a withdrawal can occasionally be delayed while our systems make various security checks, such as verifying that the user who is trying to make the withdrawal is the actual account holder.

If you haven't done so already, please email support@cloudbet.com to log your issue with our support team, who will be able to look into your account history and complete the withdrawal process if the funds have not yet reached your account.

In the meantime, I recommend setting up 2-factor authentication on your Cloudbet account. Not only will this make your account even more secure, but will also help to speed up the deposit and withdrawal process in the future.

If you have any further questions, please don't hesitate to ask me.

Cheers,

Dan Kelly
Cloudbet

Quote from: forzendiablo on August 04, 2016, 12:03:55 AM

is cloudbet having new owners? seems u guys are really starting to reply to people on thread and emails Wink

Hey forzendiablo,

We're still the same Cloudbet; same owners, same great team - just with an extra dose of communication!

Glad to hear you're enjoying more open dialogue and discussion, though. We feel it's the best way to reach out to our community.

If you have any questions in the future, feel free to reach out at any time, although I recommend directing any major betting issues to support@cloudbet.com.

Cheers,

Dan Kelly
Cloudbet

Quote from: gambler01 on August 02, 2016, 12:49:14 PM

What's with a half-win on Bet ID2563420..It should be a full win!!!

Hey gambler01,

Thanks for your message.

For future reference, if you think a bet was graded incorrectly, it's always best to contact support@cloudbet.com from your Cloudbet-linked email address to speak with our support team directly. They're super friendly, always very helpful, and will have all the information on hand to help you with your query.

However, in this instance I have looked into your bet, and can confirm it was graded correctly. You placed a bet on Under 3.25 in the Floreat Athena v. Melbourne City FC match, which ended with Melbourne City FC winning 2-1. As you had bet Under 3.25, this bet was graded as a half win.

If would like to find out more information about Asian Handicap betting, you can read our sportsbook rules here: https://www.cloudbet.com/en/sportsbook_rules

Specifically,

Quote

Settled Outcomes

There are five different settled outcomes being used: Win, Lose, Tie, Half win and Half lose. Half win and Half lose refers to Asian handicap or Over/Under where the line includes a quarter (0.25, 0.75, 1.25 etc.).

If a bet is placed on over 2.25, half of the stake is placed on over 2 and half of the stake is placed on over 2.5. If the game ends with exactly two goals (1-1, 2-0 or 0-2) the bet placed on over 2 is settled tie and the bet placed on over 2.5 is settled lose. This is called Half lose. If the game ends with more than two goals the bet is settled win or if it ends with less than two goals the bet is settled lose.

If a bet is placed on over 2.75, half of the stake is placed on over 2.5 and half of the stake is placed on over 3. If the game ends with exactly three goals (2-1, 3-0, 1-2 or 0-3) the bet placed on over 2.5 is settled as win and the bet placed on over 3 is settled tie. This is called Half win. If the game ends with more than three goals the bet is settled win or if it ends with less than three goals the bet is settled lose.

If the wagering offer on an event includes a draw as a third option and the event ends in a draw, wagers on the draw will be paid, while wagers on either side will be lost.

I hope this helps clarify the outcome for you, but if you have any further questions, please don't hesitate to reach out to me directly.

Cheers,

Dan Kelly
Cloudbet

Quote from: Bettor1 on August 01, 2016, 02:44:18 PM

I wanna explain better how cloudbet is scamming me :/

So I had .5 or so last week bet it all on 3-4 baseball games ... The 2 I lost they settled right away and took there money. Then the ones I won 3 different games took OVER A WEEK TO PROCESS. to only not receive all the money.. Only part of my winnings... ( they are capping my money) less $ less chance to win Sad

they put MY MONEY IN MY ACCOUNT 1 day at the time as to slow me down!! This is crazy cloudbet was sold and new owners are scammers I guess Sad

CLOUDBET IS FULL SCAM DONT DEPOIST, WITHDRAW IF YOU CAN. THEY WILLL SCAM YOU EVENTUALLY ALSO

MAYBE NEXT WEEK THEY WILL PAY MY WINNING BET FROM YESTERDAY.

Hey Bettor1,

I'm sorry to hear you are having issues with our service, and while I can understand your frustrations, let me reassure you Cloudbet is not a scam, nor have we ever been sold to new owners.

The best way for us to look into your query is by emailing support@cloudbet.com from the email address used to register your Cloudbet account with the information you have posted here. In this way we can view your bet history to ensure your bet was graded in the correct manner, as there are very specific rules for betting on MLB markets.

In the meantime I'm happy to answer any additional questions you might have.

Kind regards,

Dan Kelly
Cloudbet

Quote from: Gee1984 on July 28, 2016, 08:18:55 PM

Quote from: Gee1984 on July 25, 2016, 10:19:31 PM

Quote from: Gee1984 on July 23, 2016, 05:47:27 PM

Quote from: Cloudbet on June 22, 2016, 05:52:48 AM

Quote from: Gee1984 on June 22, 2016, 01:11:34 AM

Cloudbet, do you limit customers individually?

YES or NO?

Currently, we run two models. On some markets we never limit customers (bet again and again for the max if you wish), and on some markets we limit some customers.

We are moving all markets towards our new models where customers are never limited. This has been in process for some time as we need to test each market carefully. It is likely we will have all markets on our new system in the next 4-6 weeks.

On which markets are you being limited? Are they live or pre-match? If you let us know, we could possibly prioritise those markets.

Cheers,
Cloudbet

We are now 1 month further....how about this? Have you already moved to your "new model" or how long will it still take? Max 10 days?

Cloudbet, how long do you keep ignoring my questions regarding this?

How about it Cloudbet? You have the audacity to reply 1 post below mine and still ignore me.....

Hi Gee,

As above, we're making an announcement soon - stay tuned!

Cloudbet

Quote from: ToucheCoin on August 01, 2016, 11:59:14 AM

cloudbet still updating? nice confirmation for make a bet, there is a option to possible have a better odd, where i can see the log for newer update?

Hi Touche,

We'll be making an announcement soon - stay tuned!

Cheers,
Cloudbet

Quote from: Bettor1 on July 25, 2016, 05:02:00 PM

Please pay winnings on bet #2518198

You manually graded it :/ but didn't pay me my winnings how frustrating Sad

Hey Bettor 1,

I've had a look into your query.

As there was a change in the listed pitcher for this market, we have graded this bet as a push, and your stake has been refunded. Your bet was placed with the listed pitchers Samardzija and Nova. However, the starting pitchers in this game were actually Cueto and Nova.

For more information on baseball betting rules, you can view our sportsbook rules here: https://www.cloudbet.com/en/sportsbook_rules#pre-live-sports:baseball

Specifically:

Quote

If both starting listed pitchers are not specified at the time of the bet, the wager is voided.

If there's anything else I can do for you, please let me know.

Best regards,

Dan Kelly
Cloudbet

Quote from: Bettor1 on July 23, 2016, 01:43:03 AM

Cancelled bet (live) and Im pissed... I bet on the Detroit Tigers vs Chicago white soxs. I bet in the 3rd inning ( who would win the game INCLUDING OVERTIME) Detroit Tigers +104

How do you cancel this bet?? WOW. because it was rain delayed in the 7th inning???.? Your betting terms on that line didn't mention this... My bet was canceled please pay the winnings cloudbet. Thank you . THE BET WAS WHO WOULD WIN INCLUDING OVERTIME .? Hello

Bet #2510837. (Cancelled) on mistake I guess :/

Hey Bettor 1,

Thanks for your message, and I apologise for the delayed response.

Our grading of this bet will stand, as per our sportsbook rules, which can be found here: https://www.cloudbet.com/en/sportsbook_rules#live-sports:baseball.

Specifically:

Quote

Settlement and cancellation rules

All markets will be cleared according the final result after 9 innings (8 1/2 innings if home team is leading at this point).

If a match is interrupted or cancelled and won't be continued on the same day, all undecided markets are considered void.

As you mentioned, the rain caused the game to be postponed in the 7th inning, and the match was never restarted after this point. All bets were therefore pushed, and we have refunded your stake.

I hope this helps clear up any confusion, but please feel free to reach out to me directly if you have any further questions.

Cheers,

Dan Kelly
Cloudbet

Quote from: zend7 on July 22, 2016, 02:59:18 PM

This morning I was betting on the roulette table on Cloudbet. The dealer picked up the ball before it was able to land on a number. That is in violation of the gambling rules of casinos.
In the middle of play a dealer can not just pick up the ball for what ever reason.
Some players complained and was told to contact live support.
They probably gave them back their bet to keep them quiet and not to inform a gambling assoiciation on them to get their license revoked for conducting malpractices in their casino.
The pitboss, a red curly haired older woman, was the one that came to shake off this illegal practice. She should get fired for not imposing the dealer when she called this pitboss over when she questioned what she did.
This was at the Central America live casino on their site.

Hey Zend7,

Thanks for your message, and we're sorry to hear this incident occurred with one of our service providers.

As some members have mentioned in these forums, we do not directly control the live casinos that are featured on our site, but we are accountable for investigating the issue. We take these matters very seriously, and this particular incident is extremely unacceptable.

Our team will enquire with the provider in question about the incident, and we will continue to monitor the situation before deciding whether the relationship with this provider is detrimental to our site's integrity.

In the meantime, to help assist in our investigation, could you please contact support@cloudbet.com using your registered Cloudbet email address, which will provide us with the necessary information needed to proceed further.

If you have any further questions, please feel free to reach out to me directly.

Kind regards,

Dan Kelly
Cloudbet

Quote from: Kiritsugu on July 11, 2016, 12:39:49 PM

@Admins/Support

I'm normally pretty happy with Cloudbet's service, even with the delayed withdrawals, however what I am not okay with, is someone from your Support team blaming me for your system not sending me a damn password reset email. It's insulting.

I requested a password reset through your site shortly after receiving an email from Cloudbet saying all passwords were randomized, and we need to reset them. I hopped on, did the "Forgot Your Password?" thing, entered my email, site said it was sent, and nothing in my inbox/spam/junk. Nothing from Cloudbet ever goes in my Spam folder anyway. I waited, no email.

Requested 2 more times, and waited a full 24 hours for the email, still nothing after 3 attempts now.

I messaged Support, and at first they couldn't figure out what it was, and then they send me this:

http://prntscr.com/brhlar

Saying it's MY FAULT that I didn't request it correctly? Bullshit, it takes two clicks and an email to get a password reset link, and I requested one THREE times, and received one of these every single time: http://prntscr.com/brhmrb. It's not my fault your site never sent me an email, and I certainly don't appreciate your Support team blaming me for it and treating me like an idiot.

Also, the link he said he sent me in the email was already inactive by the time I read the email, so I request yet another one, and I still have received nothing.

Hey Kiritsugu,

As always, we appreciate your continued use of our service, and we thank you for your feedback.

We would like to assure you our team was not trying to insult you, they were simply trying to communicate that the submission had not been completed successfully, and alternative steps were needed to finalise the reset process.

The good news is our team has now extended the expiration time of the password reset link to 24 hours, so you should be playing again in no time.

If you have any further questions, please don’t hesitate to ask!

Cheers,

Dan Kelly
Cloudbet Customer Engagement Team

Quote from: spiz0r on July 07, 2016, 09:16:42 AM

I also received a mail, that my password got changed.
Anybody knows more about the "list of usernames and passwords" what posted online? From what site they got it?

Hi spiz0r,

If you'd like to check if your email address was in any leaked lists, this is a useful resource:
haveibeenpwned.com

Cheers,
Cloudbet

Quote from: Workout1198 on July 06, 2016, 09:08:57 PM

Cloudbet can you please respond to my email I've sent about

Ticket 2434440

Wagers been stuck for 14 hours now

Hi there

Please contact our support at support@cloudbet.com and they'll be able to help you. Cheers!

Cloudbet

Quote from: bobmarley650 on July 01, 2016, 02:04:30 PM

I sent a withdraw request 2 days ago, still got nothing.

How long does it take generally?

Hi Bobmarley650,

Player withdrawals are automatically processed. Please can you share your Cloudbet username, so I can look into your request.

Many thanks,
The Cloudbet Team

Hey guys,

We're glad this issue has now been sorted, but in the meantime we'd like to take a few moments to answer some questions before OP closes the thread.

Quote from: lolxxxx on June 28, 2016, 09:26:36 PM

@cloudbet you should post the Transaction id so everyone the OP is paid , Its good for reference.

Hey, lolxxxx! We'd usually love to post the transaction ID as proof, but for the sake of privacy we'll let jtp1109 decide whether he wants to make it public or not.

Quote from: ingiltere on June 28, 2016, 09:55:06 PM

Congrats OP and let us know if you really received your payment. I need to ask a question to Cloudbet when I see them.
Why is it prohibited to have multiple accounts in your site? Aren't your games provably fair? What scares you?

Hey, ingiltere! Great questions, and thanks for asking.

1. We prohibit multiple accounts for a number of reasons, but namely it is to help prevent fraud, money laundering and general skullduggery.

2. When it comes to our casino, we are very strict about the games we provide to our users. We only partner with certified, industry-compliant vendors, so we can guarantee all our games are tested and fair.

3. To be honest, we're a little scared of spiders, but isn't everyone?

We hope this helps clear up any additional questions that arose from this post, and we look forward to chatting with you all soon!

Cheers!

Dan Kelly
Cloudbet Customer Engagement Team

Quote from: jtp1109 on June 28, 2016, 12:39:25 AM

can you please release the 70 btc in my account - this is the response I got from you guys - my coins shouldnt take this long to get to me

Hi guys,

First of all, we would like to congratulate jtp1109 on their 70 BTC win! This was a seriously significant single pay-out made from playing Pimped in our casino!

In regards to jtp1109’s withdrawal issue, our security systems were alerted to the fact that OP had created multiple Cloudbet accounts to use on our site. Creating multiple accounts is prohibited under our Terms and Conditions, which subsequently caused a delay in the withdrawal process while our security team reviewed the player’s accounts.

Jtp1109’s withdrawal has been approved, and the player has received their 70 BTC winnings.

While we are on this topic, it has come to our attention that our online interactions with players and the bitcoin community could be improved, and we are now working hard to ensure that future conversations are more open and transparent, in order to alleviate any concerns that may be raised in these forums.

In the meantime, feel free to try your own luck in our casino, and we look forward to interacting with you all very soon.

Cheers,

Dan Kelly
Customer Engagement Team

Quote from: shittygambler on June 27, 2016, 10:16:47 PM

Quote from: shittygambler on June 27, 2016, 07:27:14 PM

Quote from: goldcoinminer on June 27, 2016, 12:28:17 PM

Quote from: syndria on June 27, 2016, 03:52:12 AM

Quote from: shittygambler on June 27, 2016, 03:38:02 AM

BET ID: 2386378

Cloudbet always appealed me and in my every communication to the customer services in the past, I have always appreciate the way they quickly answer your questions. it turned out later that they are good in answering questions only, and they are really slow when there is something practical to do. The above mentioned bet is graded wrong. I won it and it was marked 'loss'.
I have been emailing support from last 18 hours and all I am being told is that to wait and have patience. How come this is fair that we have to wait so long for cloudbet mistakes? Why not priority when it is cloudbet's mistake?

Because they have lack customers representatives to assist every single customers they have whos appealing concerns day by day.

But if you are running a business, customer service is your main priority and because this is anonymous people are easily panic when delays happen and that is bad for business due to the competition in the community, they should improve their service actually.

Yesterday - They gave a reason that it is Sunday and due to lack of on duty staff, they are unable to do things efficiently. Today is Monday and I am waiting from hours and hour to get any reply on email, here or on facebook. No body gives a damn about anything.

For some reason, cloudbet stopped responding me here, on email as well as on Facebook.

Hi Shittygambler,

Please be assured that we are looking into your Cricket bet for you.

Please bear with us, our team are on it!

Many thanks,
The Cloudbet Team