In short, leen93 attempted to place a bet that was rejected. He is asking to be paid for a bet that our system never accepted.

It's important to note that the bet was rejected at the time he tried to place it, not retroactively cancelled after the event concluded as he is claiming.

Regards,
Cloudbet

Hi leen93,

We have addressed your issue both privately via email and publicly in this forum, and now consider the matter closed.

Regards,
Cloudbet

Hi tccd,

That market is available again now, best of luck!



Cheers,
Cloudbet

Hi folks,

We're currently betting live on the NBA, with Golden State v San Antonio, Dallas v Sacramento, and Charlotte v Portland.

Check them out right now in our live sports betting centre!



Cheers,
Cloudbet

Hi antonpans,

Thanks for your feedback. We make it our aim to respond to all support requests within 24 hours, which we currently achieve more than 95% of the time. That said, we are constantly attempting to improve our service, and welcome all feedback and suggestions.

Cheers,
Cloudbet

Hi leen93,

All BTC deposited to your account have been accounted for.

Our database stores a record of all submitted bets, whether they are rejected or accepted. The only bet slip submission we received from your account on the match Bröndby v Randers was a bet of approximately 1.9 BTC, with your selection being a draw. This bet was rejected by our system, and the BTC refunded to your account within a few seconds.

We now consider this matter closed.

Regards,
Cloudbet 

Hi iluvbitcoins,

We experienced a small amount of intermittent downtime over the weekend, but our technical team now has this issue resolved.

Regards,
Cloudbet

Hi BitBitCoin,

You can find details at https://www.cloudbet.com/en/about-affiliates. If you would like to switch over please let us know via email.

Regards,
Cloudbet

Hi BitBitCoin,

As you are on a rev share commission structure, the commission you receive is calculated as a percentage of the revenue generated by your referred players (i.e. the amount of bitcoin they have lost). In this instance your referred players have won more than they have lost, therefore your net commission is a negative number.

If you would like to reduce the likelihood of this happening in the future please take a look at our hybrid commission structure, and if it interests you contact support@cloudbet.com to have your account switched over.

Cheers,
Cloudbet

Hi leen93,

As stated in our communications with you, and shown in the screenshot provided to you, we received a single bet on the game that you identified, which our system rejected - in this instance the value of the bet may have been briefly debited from your account before being returned a few seconds later. Our system did not receive, nor did it accept, any other bets on this game.

Regards,
Cloudbet

Hi folks,

With around 12 hours to go until the Cincinnati Bengals meet the Cleveland Browns in the NFL, we are currently accepting straight bets of up to 27 BTC on moneyline, over/under, and handicap markets.

Check out our odds at http://cbet.ly/1x6fzZl:



Cheers,
Cloudbet

Hi Magicman420,

The win was a combination of moneyline and over/under bets on Dutch, French, and Romanian soccer. If the winner would like to share their betslip on the forum we would welcome this.

Cheers,
Cloudbet

Hi Gianluca95,

The amount you can win on any given event will vary based on a number of factors, and will also vary depending on how far our from the time of the event you are placing the bet (limits will be higher as the event draws nearer). For example, on high profile events such as NFL games we will allow straight bets of up to 20 BTC on the day of the game. Our limits are calculated in order to maintain a responsible level of risk, such that we will always be capable of paying all winning bets and maintain a sustainable sportsbook.

Cheers,
Cloudbet

Hi Gogo ppp,

Thanks for your interest in our site.

Regarding the registration information, all we require and will ever ask for is an email address and birth date - the birth date in order to verify that players are over the age of 18.

The 5% handling charge has not yet been applied to any withdrawals, and will not be applied to genuine bettors using our site. It is included in our terms and conditions to allow us to recover costs in the event that individuals deposit and withdraw large amounts of bitcoin without using our sportsbook or casino.

As for withdrawals, the vast majority are processed instantly. In most cases, your withdrawal hits the blockchain the second you hit the withdraw button. However in some circumstances, such as a) for very large withdrawals, b) if one of several anti-fraud clauses are triggered, or c) the hot wallet is empty, we manually review the transaction and re-fill the hot wallet if needed.

Regarding our bonus, you may withdraw your entire balance at any time without this affecting your bonus in any way.  

Cheers,
Cloudbet

Hi folks,

We had another big winner over the weekend, with a player putting down 0.3 BTC on a 7-way parlay for a win of more than 42 BTC!

Congratulations, and best of luck with this weeks matches!

Cheers,
Cloudbet

Hi HowardF,

We are working on some big changes at the moment that will fix this issue, as well as providing some other major improvements. Stay tuned, they're not far away!

Cheers,
Cloudbet

Hi leen93,

We have responded to you via email and are currently looking into the issue.

Cheers,
Cloudbet

Hi folks,

We've got a massive weekend of sport coming up with NBA, NFL, ATP Masters Tennis, NHL, and plenty more - we'll be betting live on every match.

Heading along to the bar (or better yet, the stadium) to catch the action? Give our new mobile sportsbook a try and bet live as you watch!

Cheers,
Cloudbet

Hi all,

We don't have any immediate plans to launch a betting exchange, but we do have a couple of very exciting sports betting improvements coming up in a few weeks. Stay tuned!

Cloudbet

Hi folks,

A new season of NBA basketball starts tomorrow... get your prop bets down today!

Division, Conference, and Championship Winners
Bet on the winner of every division, for each conference, and for the overall NBA championship. In the division stakes Washington has ascended to favourite-status in the Southeast, while Toronto finds itself as uncharted territory as the favourite in the Atlantic Division. When it comes to who will lift the Larry O’Brien Trophy, Cleveland’s new look line-up is favoured to win it all, with San Antonio, OKC, and Chicago the next three in line.

Who Will Be the MVP?
Last season it was Kevin Durant who got the nod after averaging 32 points per game, however with KD out for 8 weeks due to a foot injury, Lebron James – winner of 4 of the previous 5 awards – has become the overwhelming favourite. Other names in the mix include Blake Griffin, Chris Paul, and a returning Derrick Rose – or perhaps this is the year that Anthony Davis makes the jump to superstardom and picks up the Maurice Podoloff Trophy along the way?

Season Over/Unders
How many wins will your favourite team accrue this season? At one end of the scale, the lines for the Cavs, Clippers, Spurs, and Bulls are all at 55 wins or more, while for the rebuilding Jazz, Bucks, and 76ers just 25 wins will see them hit the “over.”

Other Individual Awards
Defensive Player of the Year, Sixth Man of the Year, Rebounds per Game Leader, Assists per Game Leader, Rookie of the Year, and Coach of the Year – we have markets on them all!

Cheers,
Cloudbet