Hi there,

This deposit has already been processed.

Cheers,
Cloudbet

Our highest limits are on European football (EPL, La Liga, UEFA Champions League), NBA, and NFL.

Cheers,
Cloudbet

Hi Bismarckbkk,

The bonus formula we use is indeed quite complicated - and designed by us - but it's done this way for several reasons.

1. It's one unified bonus across all products (sports, casino, live dealer casino) so it can be cleared by wagering in any of the verticals.

2. The sportsbook loyalty points formula means that you earn loyalty points for ALL sports bets that you make, even if the price is very low. Most other books have a condition that the wagering requirement can only be met by placing bets priced 1.5 or over. We have no such requirement - even if you're betting the heaviest favourite in sports betting history at 1.0000001, you will earn loyalty points for it. Not many, but you will earn some

3. The 800 points per 0.01 BTC gives us a lot of flexibility to adjust how quickly the player earns their bonus. We could, for example, run a happy hour promotion during when you receive double points.

4. If the bonus cleared at simply 10 points per 0.01 BTC, we would end up with a LOT of decimal places. While we have some players routinely betting as high as 50 BTC on handicaps, we also have a lot of players betting pennies on slots so we thought a higher quotient would be easier to use. We wanted to reward all players, not just our biggest ones.

5. We need to be mindful of bonus abuse, as a) we process withdrawals automatically, and b) our KYC requirements are less stringent than a fiat currency operator, which means we have fewer tools to prevent multi-accounting. We still do have controls in place that work well, but we needed to make sure our early bonus offering was safe for us and sustainable in the long term.

6. It is also possible that in the future we will give players the ability to spend their accumulated loyalty points in some way.

The bonus program will evolve as we progress. If you had any ideas or feedback, we'd love to hear it.

Cheers,
Cloudbet

Hi Bismarckbkk,

There are no withdrawal restrictions while the bonus is running. You can withdraw at any time without affecting your bonus.

Cheers,
Cloudbet

Hi Bismarckbkk,

The bonus is credited to a separate "bonus" account. As you make wagers, you will earn loyalty points. Each 800 loyalty points you earn will release 0.01 BTC of bonus to your main account, at which point you can bet or withdraw with it as you please. So - you must playthrough before you receive the bonus.

As for what a "large" withdrawal is, this changes depending on our bitcoin holdings and we can't identify specifically what it is, in order to prevent abuse. If you can indicate what size withdrawals you are making, I can tell you if they would be processed instantly or require manual approval. Or, you could simply give it a spin yourself. Comfortably over 95% of our withdrawals are processed automatically.

Cheers,
Cloudbet

Hi Bismarcbkk,

We process all withdrawals automatically and immediately, with the exception of very large withdrawals, which are processed within 24 hours (usually much sooner). All deposits go directly into cold storage.

Please let us know if you have any questions and we'll be happy to answer them directly.

Cheers,
Cloudbet

Hi folks,

We're spreading some AFC Champions League action tonight.

Melbourne Victory (4.00) are hosting heavily favoured Guangzhou (1.80), Jeonbuk (2.66) travel to Japan to face Yokohama Marinos (2.48), Ulsan (1.45) host Western Sydney (6.80), and more.

We're spreading over 30 markets on each event, as well as betting live.

Victory vs Guangzhou kicks off in a few minutes - get your bets in now, or bet live!

https://sportsbook.cloudbet.com/?event=52116

Best of luck!

Cheers,
Cloudbet

Hi AndersAA,

We cycle bitcoin wallet addresses for deposits after each deposit has been made, so each address is only used once.

In your case, the deposit address had been used multiple times - including prior to these two deposits - so our support staff saw that multiple deposits were credited as a result of transfers to that address, all in identical amounts.

If you could send funds to the address you see listed on your account page, this would help avoid these types of issues in the future.

In any case, your deposit has now been credited.

Cheers,
Cloudbet

Hi AndersAA,

At time of writing this, we have no outstanding support requests so I expect that your issue was resolved. We are currently aiming to resolve all support issues within 24 hours, but hope to do so more quickly as we expand our team.

Cheers,
Cloudbet

Hi Kyraishi,

All of our bets - including live - are graded automatically. Some markets - especially live markets - can take longer than others, as we need to wait for reliable data from third party data providers.

You needn't contact us for an ungraded bet, as all are completely automated.

Cheers,
Cloudbet

It isn't - it's a 3D slot game. It's pretty good fun though!

Cheers,
Cloudbet

Hi folks,

Kandy Krush was comfortably our most popular game last week. Did you give it a try?

Cheers,
Cloudbet

Hi folks,

We've increased our live lottery betting limits. Enjoy!

Cheers,
Cloudbet

To the wonderful folks at Anonibet and Peeps Place,

This is very well phrased. We completely agree. Peeps Place's ratings should be by the players, for the players. All of us operators should be held accountable to the community, and we should strive to continuously improve our product offering and level of service.

We won't clutter the thread arguing over our ratings - just please let us know if there if anyone has any questions, comments, concerns, feedback, or suggestions for Cloudbet. Otherwise, keep up the superb work!

Cheers,
Cloudbet

PS: Anonibet, we love your work. Let's have a beer soon.

Hi Ones1990,

We at Cloudbet.com pay a revenue share of 30%. Please let us know if there's anything we can help with.

Cheers,
Cloudbet

Hi seandaniel,

Our live dealer casino was offline for a few hours while we upgraded our systems and generated new SSL certificates to patch the Heartbleed bug. We have completed the upgrades and our systems are all fully functional. Please accept our apologies for the inconvenience!

Cheers,
Cloudbet

Our harshest critics are the most helpful! Please keep your feedback coming.

Cheers,
Cloudbet

Hi alabamafan1,

We have reduced our MLB juice significantly - have you had a look?

Cheers,
Cloudbet

Hi folks,

A gentle update from us - we have increased our live dealer roulette and live dealer baccarat limits to 1 BTC. Please contact our support if you would like your limits increased further!

Cheers,
Cloudbet

Hi bobcaticus,

What do you mean our slots are "too tight"? Do you mean "tiiiiiight slots, bro" meaning they are awesome, or that our RTP is too low? We're running some games as high as 99.71%.

Cheers,
Cloudbet